Kiyoseki / defective product& customer service
I too bought a kiyoseki flat iron and the second time I used it in the middle of straightening my hair it shut off and wouldn't come back on. I received the return label and sent it back and then called a few weeks later as to when I would receive it and the rep I spoke with asked if I got the label (which by the way I already said I did) then she said I would probably get it within 10-15 days. Since she sounded unsure about it I called right back to speak to another rep and to my dismay he put me on hold and when he came back said in the box that I returned the styler was missing and that there was a bottle of bbq sauce! I couldn't believe what I was hearing! After I threatened to file a law suit is when he raised his voice and said it would be here within 10-15 days. DO NOT BUY THIS PRODUCT, ITS SO NOT WORTH IT!!!