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1.0 377 Reviews

Kiwi.com Complaints Summary

2 Resolved
358 Unresolved
Our verdict: If considering services from Kiwi.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kiwi.com reviews & complaints 377

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K
6:58 pm EDT

Kiwi.com my refund!!!

My name is Kanthira Rossuthatham I bought my ticket since 14th of july this year to go to Lima Peru from Thailand with a stop in USA, but they denied me my visa so I reclaim back the money explaining that they denied me the transit visa I apply for so the system send me a email that I will process 30 days from the day I order the refund it just have been 3 over t3 months I still waiting for my returning money I already lost 1500 dollars on that ticket u refund me around 600 and I keep waiting I want to know why im still waiting. I was trying to contact the company it doesn't have numbers all I get its just applying online again and again and still saying I have to wait 1 month to return money pls I need that refund

my booking number is 7639958

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12:49 pm EDT
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Kiwi.com eticketing

Dear Complaints Board manager,

We were refused by AirAsia staff cannot get on flight from Kul to Dubai. In first place we were emailed electronic boarding pass and just found out with different airlines transmitting needs India visa. We were explained by Malaysian Immigration that is only AirAsia policy as they don't have facility to get a transitting pass or open landing visa for few hours. This is inconvenient for transitting flight however it is not quite right for third party online booking provider to plan us the flights without heavy warning.

Please compensate our incident costs.

Regards,

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M
8:42 pm EDT
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Kiwi.com not flight info has come through

I booked a flight for my friend to fly home and no confirmation hs come through. She is supposed to get on a plane tomorrow morning! We need her confirmation so she can board her flight home. Totally unprofessional on your behalf. Can someone contact me today - [protected]@gmail.com
Or via phone +[protected] booking is from ROR - koror Palau tomorrow at 5am name is Janet Phillips travelling to townsville Australia.

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S
4:55 am EDT

Kiwi.com wrong costumer service

1) They would not help me when Aegean flight company cancelled my ticket for no reason
2) They promised to find the cheapest way for me to come home. They found a ticket for 196£ - after I had bought it I found a ticket for 80£! And they denied to refund the ticket!
3) I ordered a direct ticket, but without consulting me, they changed the ticket, so I had to take two flights instead! Without asking.
4) They charged 15£ too much for the new ticket compare to other tickets.
Tu sum up: They have lied and charged me way more than I should pay. DON'T book with Kiwi!

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F
5:16 am EDT

Kiwi.com booked additional child passenger and paid, kiwi not made any reservation

i called kiwi customer services and spent over an hour on the phone to book an additonal child passenger to flight from antalya to istanbul. they sent me an email and asked for payment straight away which i paid it has now been 3 days and i have not received any confirmation. i called again yesterday and they said they will speak to their renovo team and make another reservation. which sounds like it was never done in the first place.

i am flying from manchester to antalya with thomas cook and when i get there i have booked with kiwi.com from antalya to istabul return for 2 adults and i am worried they will not add the child on and we obviously can not leave the child. they are quick to take money however not confirming anything and probvably havnt booked a flight for him

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D
1:48 am EDT

Kiwi.com my booked flight from kiwi cannot be used

I had a booking with:
Travel date : 08/09/18-15/09/18
Destination: Singapore-Denver-Singapore

On the way back from Denver to Singapore, the ticket I bought cannot be used, which caused me unable to checked-in. I cannot use my return ticket, which caused me cannot go back on the date I supposed to. And I have to rebooked the whole flight back.

Here's the problem:
My ticket supposed to go from:
Denver-Seattle-Vancouver-Shanghai-Singapore
I cannot checked in because on the reservation system I was booked separately, which caused my booking appears only until Vancouver. They cannot checked me in because they said I need Canadian visa, which I don't apply because if I only transit and I have the connecting ticket, I'm not supposed to need a visa since I'm holding an Indonesian passport.

Because of this, it caused me to spend another ticket to fly back home which cost me US$1, 980.67 plus the uber trip from Denver airport back to where I stayed at US$173.78 and the travel back to Colorado Springs airport at US$53.42

I tried to contact Kiwi, but I can't find the customer support number, because even I already key in my booking number and the other requirements I still can't get Kiwi number. It said that the system can't find my booking

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S
2:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kiwi.com travel agent

I have sent copies of the email below more than once. No reply. I will post my complaint on any possible social media platform making it clear that kiwi.com has no customer serivce. I have all the proof of the information gathered from parties concerned.

-------- Original message --------

From: Sonja Kruger

Date: 2018/08/06 17:03 (GMT+02:00)

To: support.[protected]@kiwi.com

Subject: Booking nr 6712237

Good day

My daughter booked a trip though the Kiwi.com website in May 2018.  Please see booking confirmation attached.  She was to fly from Busan to Singapore via Taipei and the same route back.  Before she booked the ticket we contacted 2 Visa companies to enquire about Visa requirements for a tourist transiting through Taipei.  We were informed that no transit visa is required.  They included a reply from the Taiwan Embassy in South Africa that they do not have a transit visa process.  We also consulted various internet sources all confirming that no visa is required for a South African passport holder who has a connecting flight in Taipei.  I phoned the immigration office at the Taiwan Airport who confirmed that no transit Visa is required provided the passenger did not leave the airport, has a valid passport and a confirmed paid ticket to the next destination.

I have attached all emails from Visa Companies, the Taiwan Embassy in South Africa and screenshots of various internet information.

When she checked in at Busan Airport she was denied a boarding pass and the check-in staff of Air Busan told her she needed a Visa.  They refused to even look at all the correspondence she had confirming that a Visa is not needed.  I again phoned the immigration office at Taipei Airport and was again assured that no Visa is required as she was not leaving the airport and could check in at the transfer counter in the transit lounge.  She only had a carry-on suitcase (no checked luggage) and did not need to clear immigration to collect baggage in Taipei.

We had no option but to book a new ticket with Korean Air on a flight that did not transit through Taipei but through Seoul.  This was at a cost of 140 000 Won for the single trip.   When she arrived in Singapore she went straight to the check-in counter of Scoot to enquire if a similar situation will arise on her flight back to Busan.  She was told by Scoot staff that there would be no problem and they were surprised that she had trouble in Busan.

When she returned to the Scoot check-in counter for her journey back to Busan she was once again denied a boarding pass.  Again no help from airline staff, they were adamant that a Visa was required.  She again had to purchase a new return ticket on Thai Airways with a layover in Bangkok.  This was an additional 50 000 Won.

My question is why the airlines refused to issue boarding passes if she was only transiting through Taipei Airport?  She did not leave the airport, stayed in the transit lounge, had a valid passport and a confirmed, paid ticket to her final destination.  We did everything in our power to ensure she would be traveling without any problems.

The Taiwan Embassy in South Africa is baffled.  The liaison officer confirmed that there is no such thing as a Transit Visa for Taiwan and that no entry Visa is required for a passenger who does not leave the airport and has a connecting flight.

I don't know if the airline staff members are not trained or if the system is incorrect but there is absolutely nothing more that we could have done to anticipate the issues she had.  If we thought there would be any problems we would not have booked the tickets through Taipei.

I hereby wish to request a full refund of the ticket as there is no indication whatsoever from any resource that she needed a Visa.  The Embassy in South Africa and the immigration office in Taiwan confirmed this on more than one enquiry.  The problem did not arise from the passenger's side.  She was ready to check in with a valid passport and proof of a connecting flight to Singapore and back.  I feel that the airlines involved should explain on what grounds boarding passes were denied.  I am very sure that this did not only happen to us. I am not communicating with the respective airlines as the booking and payment were handled by Kiwi.com.

 

I would appreciate your help and feedback on the matter as soon as possible.

 

Kind regards

 

Sonja Kruger

+[protected]

 

(Passenger details :  Elaine Kruger

(+[protected])

 

 

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N
2:23 am EDT
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Kiwi.com no check in for one passenger

We bought tickets for 4 from Manchester- Venice, Venice-Berlin, Berlin-Manchester but at the last leg of the journey, only 3 of us got checked in and were given tickets. Another person did not get a ticket despite being checked in and confirmed by kiwi. Please resolve this issue and submit a refund asap. The person had to pay at the airport and waste more money.

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K
9:53 am EDT

Kiwi.com about passengers name

Hi there,
My booking reference is 8902102, i booked 3 fight tickets in the skyscanner website, but 3 of them in different agents. I have 1ticket book on Kiwi.com with reference number 8902102. I booked with the missing my surname. Because their system had a problem, I put all my full name in their space. After i made my payment, and they sent email confirm without my surname. I ready sent email confirm with Kiwi agent, but they refer me to pay the change name fee. That unfair, because it wasn't my fault. I really need your help and support. I dont want to have any trouble when i go to airport with missing surname on ticket.
I look forward to hearing from you.
Best Regards,

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K
1:00 pm EDT

Kiwi.com missed flight connections due to issues with airlines and kiwi's refusal to grant me a refund.

Ridiculous
I had never had a bad experience with Kiwi, but that all changed with a recent trip that I took to Greece. I booked tickets through Kiwi and was all set to go on a long haul flight: DFW - Iceland - England - Greece.

When I landed in Iceland, I found out my flight had been delayed (something to do with a strike I was told), by the time I got to London and made it through customs, my connecting flight was already gone. I spent an hour on the phone trying get through to customer service, and never got a response. After about 4 hours of trying and failing to get some kind of answer as to when I could get another flight, I just gave up and booked a new flight on a different airline that cost me $379.00

I applied for a refund on the website because I had the "Kiwi Guarantee" and was notified that my application would be processed within 30 days. So, almost 400 dollars down in funds for my vacation, and exhausted after spending nearly 40 hours in transit I finally landed in Greece.

A month later, I received a refund of, $9.70... What an absolute joke. I contacted Kiwi customer service to find out how a cancelled flight gets a refund of just 9 dollars. The person who was dealing with my issue was honestly a bit brusque, and not very helpful. I was told to apply for the refund again, and that I would have to wait another 30 days.

In the end, I didn't receive any kind of substantive refund; just the nine dollars, which is honestly more of a slap in the face than a refund. If this is Kiwi's version of a guarantee, then they can keep it.

I've booked with them many times and have recommended them to my friends and family, but that stops now.

I will never use their service again, and neither will any of my friends and family. An absolutely appalling way to do business.

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M
1:10 pm EDT

Kiwi.com flight from mnl to yeg through kiwi.com

Date of Incident: AUG 28, 2018
Kiwi.com Booking Ref#:8237343

I booked a flight through KIWI.COM from Manila - Edmonton with layovers in Taipei and San Francisco. Everything went well for the first leg of my flight! Got to Taipei and San Francisco without any problems. Went through the US Immigration and Border Security without any delays.
I was just about ready to give the site a positive review as I still have almost four hours to spare before my next flight. Went to check myself in at Air Canada counter as that was the airline assigned on the Itinerary given to me by KIWI.COM only to find out my name was not in their system! The lady at the Air Canada counter was nice enough to help me by looking up at their system but unfortunately, after all he efforts, I was told that my name is not listed on that particular flight.
I tried calling KIWI.COM to figure out what's going on only to be told "they will get back to me in FOUR hours"! I was like, REALLY?!?! I am here, supposed to just be waiting to be boarded and this is what you're going to tell me?
So I waited, ONLY TO HEAR BACK FROM THEM THAT AIR CANADA DID NOT CONFIRM THE FLIGHT I WAS SUPPOSED TO BE ON! Really?!?!You only figured that out now?! How the heck can that be when the luggage receipt I have as well as the itinerary that was given to me by this company is saying that my final destination should be Edmonton! At this point I am already panicking but still, I tried looking for another flight for myself as I don't have any plans of staying in that airport overnight, and I don't deserve to sleep in the Airport overnight as I paid a good amount of money for this trip just to get to Edmonton right away as I have a Family Emergency so every freaking second counts. I did not get any answer. So I ended up booking another flight for $609 CDN plus $25 USD to check my luggage in. I am a frequent traveler and never have I ever had any bad experience from booking with an online website or agency until this one. KIWI.COM changed my perspective with online booking. No one deserves to experience that awefully traumatic experience I had with this company.
You should be paying the entire amount I shelled out for another flight and luggage charges as well as the amount that was charged to me for that supposed SFO - YEG flight!

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9:14 pm EDT
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Kiwi.com airline tickets

I have bought tickets on Kiwi from Nagoya to Kular Lumpur with connection in Taipei.
China Airlines didn't allow me to board because, accord to them, my passaport would require a transit visa, which is not true and can be checked on IATA website and Taiwan and Brazilian consulates.

Since 8am from 10/Aug I have been calling Kiwi for a solution and the answer was always: you in receive an email in 2 to 4 hours. I have made 7 calls!
Almost 24 hours after the first call, I have received an email with an alternative flight if I pay additional USD 1, 000.00. An absurd!

I have paid for insurance and guarantee with Kiwi and it is my right to receive full reimbursement of my tickets. Kiwi should also be responsible for the money I have spent calling them for no solution (USD 100) and hotel expenses since due to they delay to provide me with a feedback, it was considered a non-show by the hotel.

I expected to have this issue solved in prompt basis.

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T
4:56 am EDT

Kiwi.com travel insurance

Im not happy with you guys and i will not be booking with you guys ever.
I booked a flight with you guys and also got travel insurance but i have put the wrong date of birth on them. I have changed it on my flight but have not change it on my travel insurance as i live in new zealand and the complain that you guys gave me is in the uk(axa assistance). I have rang them serval times and i keep getting cut of as it is expensive to call from nz to uk. Now i have wasted money ring them serval times and have run out of calling. So the travel insurance is usless to me. Thanks for ruining my trip i will not choose you airline again. Not happy at all!

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E
6:29 am EDT

Kiwi.com flıght

Dear sır or Madam,

I am writing that regarding my flıght whıch I bought ıt from Kiwi agency.
I bought my flıght 22 may 2018. I was going to fly to İstanbul over ıtaly. I arrıved to Stansted (London STN) about at 5 am at 23 of July on Monday mornıng. My flıght was 8.45 ın the mornıng. I prınted out my boarding pass. I havent receıved any emaıl from agency for onlıne checkın and I contacted them. And they sent my boarding pass by emaıl.They havent ınformed that, my flıght date has changed or emaıled me. They confırmed that, my flıght was ok and they sent my boarding pass. And when I arrıved to the aırport they saıd that, they changed my flıght tıme and ınstead of flyıng mornıng I will fly ın the evenıng. So ı had to waıt 14 hours ın the aırport. They saıd Rynaır ıs nor responsıble for that. So I contacted to agency and they admıred that they made a mıstake and forgot to ınform that my flıght tıme ıs changed therefore I mıss my other flıght ın Italy and Istanbul. I trıed to explaıned them and they saıd they wıll emaıl me ın 3 hours. Fınally They offered that. I wıll fly ın the evenıng and stay ın Italy 1 day and waıt ın Istanbul about 10 hours.I had to accept that as I dıd not have any other optıon. I arrıved to London STN aırport about at 5 am ın the mornıng and I was ın Turkey at 5 am ın the mornıng on Wednesday. Soıt took 3 days to fly to Turkey.

I mıss my mum operatıon ın Turkey and I stayed ın the aırport about more then 24 hours.
Can you please let me know, what would you do. ?
I am askıng them kındly refund please.

Thank you
My flıght detaıls:

London Istanbul
Departure 4h 40m
1. Flight - Mon, Jul 23
London STN 08:45
Bologna BLQ 11:50
Flight no: FR194 Airline: Ryanair Duration: 2h 5m
Layover 2h 50m
Pick up and recheck your bags
Kiwi.com Guarantee
2. Flight - Mon, Jul 23
Bologna BLQ 14:40
Istanbul SAW 18:15
Flight no: AZ7054 Airline: Alitalia Duration: 2h 35m
Visas More in Manage My Booking
May be required in: Turkey
Return 4h 40m
1. Flight - Fri, Aug 31
Istanbul SAW 12:55
Prague PRG Terminal 1 14:40
Flight no: PC301 Airline: Pegasus Duration: 2h 45m
Layover 2h 30m
Pick up and recheck your bags
Kiwi.com Guarantee
2. Flight - Fri, Aug 31
Prague PRG 17:10
London SEN 18:05
Flight no: BE6181 Airline: flybe Duration: 1h 55m

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8:53 am EDT

Kiwi.com ryanair flight cancelled

Do not book with this Company!

One of my flights was cancelled due to strike. I had two flights to take from Palermo to arrive in Brussels. Turns out the flight Rome-Brussels was cancelled and they offered me another flight that was less convenient, so I called them to try to arrange a better option.
First time calling kiwi, they say i need to call Ryanair directly. I call ryanair and they need the information used during booking, which we do not have in hands when booking with this company. call kiwi again, they cannot disclose that information. call ryanair, and the guy tells me this is BS, all other airline online agencies disclose this to their clients. call kiwi again, no chance - i need to solve my problem with ryanair, with information they cannot disclose. After screaming on the phone, I asked for my refund online for the cancelled flight, and hope to get the money back as they say in 30 days. But after seeing your reviews here, my hopes are not high anymore :-)

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J
11:01 am EDT

Kiwi.com return flights not booked

I searched for return flights and kiwi came up with best price all information was checked for outbound and inbound flights so I proceeded with booking. When eticket was received it was for one way only. After 2 calls to office to confirm all ok. We then called again and sent several emails only to be told never mind just book another flight. We are now out of pocket by £2000 as I Could be booked elsewhere both flights for a total of £3000. So now I've paid £2600 one way and £2000 to come back. Service and emails I have received have been very bad not only the length of time taken to respond but no help at all.

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6:37 am EDT
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Kiwi.com refund not received (more than 30 days now), booking 7285748

I have bought an e-ticket from kiwi.com on June 18th but had to cancel it in 20 minutes due to visa requirements.
They replied the following :
"Your refund application has been received. We'll contact the airlines and let you know your possible refund amount within 30 days."

It's been more than 30 days now and no one contacted me in this regard.
Every time I call Kiwi.com they say that they can't get any reply from the airlines.

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8:56 am EDT
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Kiwi.com rentalcars.com

Dear Kiwi,

I am writing to protest my treatment by rentalcars.com, your preferred rental car agency, and perhaps owned by Kiwi.

Recently I used Kiwi to book flights from Baltimore to Milan and Stockholm (booking number 6442403; June 28- July 13). My flight into Malpensa airport on WOW was three hours delayed and arrived at 2 in the morning. The Avis desk was obviously closed, so I was unable to pick up mu car on June 28th through no fault of my own. All attempts I made to contact rentals.com in advance were futile. They certainly don't make it easy to get contact information. Upon speaking to a representative the next day (after spending a half hour on the internet to find a functioning telephone number), I was informed that according to their policy, if someone is more than one hour late for booking, it is a complete loss to the customer. I was pre-charged for the rental for the entire ten days, something I have NEVER experienced by any rental car agency before. Rentalcars.com just scoffed up the entire $500+. Avis didn't get a penny. A complete boondoggle for them. This policy is a travesty! How many unsuspecting travelers arrive over one hour after they plan to no fault of their own? The fine print in the contract is not very forthcoming about this. Upon having my lawyer talk with them (I intended to sue, and I have never sued anyone in my life), a portion of my fee was returned. However, I am still incensed with this companies policy, its unfairness to travelers, and by association with Kiwi.com. I am sure this is not the first time you have heard of this. I do not intend ever to book with Kiwi again, and plan to enter this complaint on as many travelers websites as I can in order to inform other unsuspecting travelers of the horrendous customer service that is "offered" by rentalcars.com and by association, Kiwi.
Sincerely,
Marilyn M. Raymond

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5:50 am EDT
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Kiwi.com no alternative flight arranged for a delayed flight and no accommodation at midnight

I booked a round trip from Poland to USA via Iceland with kiwi.com. The journey was ok from Poland to USA. However, it's a complete mess traveling back to Poland. My first return flight was scheduled on 17th July, 2018 at 14:20 at Raleigh. It was delayed due to bad weather. So, I couldn't take my connecting flight at Boston. I called the support 3 times before departing from Raleigh and informed that I will miss the connecting flight at Boston. However, the support advised me to take the delayed flight to Boston, and kiwi.com would arrange an alternative. And, they also stated that if the waiting is more than 8 hours accomodation will be provided by kiwi.com. I followed their advice and reached Boston around 11:30 pm local time. When, I called the support for alternative flight, I was told that I must wait for 4 to 6 hours for arranging an alternative and I was denied for accommodation as it will not be 8 hours. Then, I waited at the airport along with my 2 children until 5 am for the alternative flight. But, again I couldn't accept the offer as I don't have a Visa to recheck in my baggage at London airport. Again, I called the support and explained the situation, and I was told they will find alternative which will take another 2 to 4 hours. I asked about accommodation, and this time they said it will be provided only after midnight and if waiting time is longer than 8 hours. Now, I realize that they are cheating on accommodation. I'm still waiting at airport with my children for last 7 hours without sleep, food and bath and most importantly no alternative flight yet. What a mess

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12:15 pm EDT
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Kiwi.com flight

I booked a flight using Kiwi.com from Cusco (Peru) to Lima (Peru) for travel on the date of 11-JUN-18. I was not previously given an e-ticket or boarding pass, and was told by a Kiwi.com representative that they would check me into my flight when the time came, so I did not need to worry. I arrived at the airport in Cusco 3 hours ahead of the time that I was told I needed to be there. When I arrived, there was noone at the check-in desk and after talking to a security guard at the airport (and trying desperately to communicate in Spanish, a language that is still new to me), I was told that the flight had already departed; the time had been changed and I had not been notified. The security guard at the airport said (and I am quoting): "did you book with Kiwi.com? It is very common for them to do this [not alert customers to flight changes]". Note that it was not even possible for me to have checked the flight time before I left to go to the airport, because Kiwi.com had not provided any information regarding my flight! There is absolutely zero way that I could have known about this flight change, without them telling me - which they did not. I was forced to purchase a new, more expensive flight and missed my original flight. Kiwi.com, after WEEKS of contacting them and demanding a refund, have refunded "part" of my new flight (the base fare, without taxes included, and this refund also ended up being 15$ less because my bank deducted fees for the refund). However, I am happy that I got anything at all. That said, at this point, they still owe me for my original flight, which I did not end up getting on, or taking. Through no fault of my own, might I add. This original flight was 55 Canadian dollars, and I am owed this back.

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Kiwi.com Customer Reviews Overview

Kiwi.com is a popular online travel agency that offers a wide range of travel services to customers worldwide. The company has received numerous positive reviews from customers who have used their services. One of the most notable advantages of Kiwi.com is their user-friendly platform, which allows customers to easily search and book flights, hotels, and other travel services.

Customers have also praised Kiwi.com for their competitive pricing, which is often lower than other travel agencies. The company offers a variety of deals and discounts, making it easy for customers to save money on their travel expenses. Additionally, Kiwi.com has a reliable customer support team that is available 24/7 to assist customers with any issues or concerns.

Another advantage of Kiwi.com is their flexible booking options. Customers can easily change or cancel their bookings without incurring any additional fees, which is a rare feature in the travel industry. The company also offers a unique "Nomad" feature, which allows customers to book multi-city trips with ease.

Overall, Kiwi.com is a highly recommended travel agency that offers a wide range of travel services at competitive prices. With their user-friendly platform, flexible booking options, and reliable customer support, Kiwi.com is a top choice for customers looking to book their next trip.

Kiwi.com In-depth Review

Website Design and User Experience: The website design of Kiwi.com is sleek and user-friendly. The layout is intuitive, making it easy to navigate through the various pages and search for flights. The color scheme is pleasing to the eye and the fonts are clear and legible. Overall, the website provides a seamless user experience.

Flight Search and Booking Process: The flight search and booking process on Kiwi.com is straightforward and efficient. The search engine is fast and accurate, providing relevant results based on the specified criteria. The booking process is simple, with clear instructions and prompts to guide users through each step. It is quick and hassle-free to select flights, enter passenger details, and make payments.

Pricing and Transparency: Kiwi.com offers competitive prices for flights, often providing cheaper options compared to other travel websites. The pricing is transparent, with no hidden fees or surprises during the booking process. The total cost, including taxes and fees, is clearly displayed before confirming the booking. This transparency allows users to make informed decisions and avoid any unexpected expenses.

Customer Service and Support: Kiwi.com provides excellent customer service and support. Their customer service team is responsive and helpful, addressing any queries or concerns promptly. They can be reached through various channels, including phone, email, and live chat. The support staff is knowledgeable and strives to provide satisfactory solutions to customer issues.

Booking Flexibility and Options: Kiwi.com offers a range of booking options and flexibility to accommodate different travel needs. Users can choose from various fare types, such as economy, business, or first class. Additionally, Kiwi.com allows users to customize their itineraries by adding layovers or stopovers, providing more flexibility in travel plans.

Travel Insurance and Protection: Kiwi.com offers travel insurance options to provide protection and peace of mind to travelers. Users can easily add travel insurance during the booking process, ensuring coverage for unforeseen circumstances. The insurance policies are comprehensive and offer various levels of coverage, including trip cancellation, medical expenses, and baggage protection.

Mobile App Functionality: The mobile app of Kiwi.com is well-designed and offers excellent functionality. It is available for both iOS and Android devices, allowing users to search and book flights on the go. The app is user-friendly, with a clean interface and easy navigation. It provides all the necessary features, such as flight search, booking management, and notifications, making it convenient for travelers.

Loyalty Program and Rewards: Kiwi.com does not currently have a loyalty program or rewards system in place. However, they do offer competitive prices and excellent service, which can be considered as a reward in itself. Users can benefit from the savings and convenience provided by Kiwi.com without the need for a loyalty program.

Trust and Security Measures: Kiwi.com prioritizes trust and security measures to ensure the safety of user information and transactions. The website and mobile app are secured with encryption technology, protecting personal and payment details. Kiwi.com also has a secure payment gateway, offering multiple payment options for added convenience and security.

Overall User Satisfaction and Recommendation: Overall, Kiwi.com provides a highly satisfactory experience for users. The website design and user experience are top-notch, making it easy to search and book flights. The pricing is competitive and transparent, ensuring users get the best value for their money. The customer service and support are excellent, addressing any concerns promptly. The booking flexibility, travel insurance options, and mobile app functionality further enhance the overall user experience. With trust and security measures in place, Kiwi.com is highly recommended for hassle-free and enjoyable travel experiences.

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Contact Kiwi.com customer service

Phone number

+44 203 808 5910

Website

www.kiwi.com

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