Kiwi Carpet Cleaners / Poor service, poor process
Start with given a window of arrival (9:00-11:00 am) showed at 11:00 telling a story of I'm late because I ran out of gas (in his trashed out pickup).
Brings in his Buffer, dirty pad and his pump up sprayer and tells us he will start in master (rear most room) he sprays the entire room with his chemical (he has not vaccumed nor brought a vac in to the house). Then he looks around and tells us "I can't get the spots out" we replied then "why are you here?" I will try one he said. He proceeds to smear the area with his buffer and proclaims "see it don't work". I walk into the kitchen and grab a bottle of woolite carpet cleaner and spray the same type of spot and wipe with a sponge and spot was gone. We told him to pack up if he could not do the job. "I'll call my foreman and see if I cancel the job". We are thinking the job is canceled buddy. I called Kiwi and they say that they are getting a different story from driver(ya think?)
They offered another crew (on a different day of course) but I could not accomodate their schedule(nor would I) and told them to get out of my house (poor process and unprofesional are one thing but when the guy started lying about the events that was it). We had already moved the furinture and electronics. I went to lowes and rented a carpet dr for 27.00 ( Kiwi's charge was 191.25) and 3 hours later was done Guess what tho spots are gone (I took before and after pics to prove it ). Shame on me for not checking them out better but I hope my comments will save someone else .