KitchenAid
reviews and complaints

my tenant informed me of a dishwasher leak. We had it remedied asap (end of January this year). The leak caused a significant mold issue and caused my tenant to move out on February 2nd with only two days notice (he does have a mold sensitivity). The repair was done January 31st as was necessary due to a faulty wash pump (invoice below). The technician informed me they tend to fail every three years or so - when they do fail, the water winds up on the floor underneath the dishwasher. This is clearly a manufacturers defect and in my opinion should be a recall item. In short, I had to have mold remediation done as a result, I have to pay a $2500 deductible as the remediation is substantial and I am requesting a reimbursement for the deductible. I would also expect a refund for the repair cost as it is clearly a defective part and in addition, I lost my tenant (very costly).

I look forward to your response and can provide full documentation upon request.

Thank you,
Mark Hendryx

I purchased 3 KitchenAid appliances from Best Buy on 12/31/17. During the online purchase process, I was directed to a rebate that was available for the purchase of at least 3 appliances. I completed the purchase (over $7K) and submitted the rebate form online with further instructions to submit the serial #'s of each appliance once received. I received a submission I.D. along with a summary of my submission including the retailer, Best Buy and a copy of my receipt. I had 60 days to enter the serial #'s. After nearly 6 weeks of waiting for one of the appliances from KitchenAid, they were finally all received. It took awhile but I was well within the 60 day window. I went online to KitchenAid rebates to enter the serial #'s and it said the submission I.D. was not recognized. I called KitchenAid rebates and was told that first that I applied for the wrong rebate. I'm not sure how I can be directed to a rebate during the purchase process, confirm on the form that all of my appliances are eligible, submit the information along with the documentation they requested and then find out 6 weeks later that I'm not eligible after receiving a confirmation and submission I.D. Why didn't I receive a message that this was rejected immediately upon submission? The rep told me that I received a text message the next day. I checked my phone - no txt msg. If I had received a text from a random unknown # I probably wouldn't have opened it anyway. Why not send something like this to the customer's e-mail visibly showing it's coming from KitchenAid? Upon further discussion with the rebate rep, he indicated that"oh, ok, the reason I was ineligible was because you purchased the appliances from Best Buy". Why then during the purchase process was I directed to a KitchenAid rebate if the actual retailer isn't eligible? The rep was condescending and sounded like he actually got some pleasure about saying, "unfortunately, regrettably you are not eligible, is there anything else I can HELP you with today?" This is the 2nd time KitchenAid did this. 2 years ago, I purchased of over $5K in appliances for a renovation. They rejected it because the installer had to reschedule and took us a few days past KitchenAid's required installation window for the rebate. $12K later in appliances from KitchenAid on purchases that promised a rebate and I have received nothing from them but a bad feeling about their company, no desire to ever deal with them again and a big headache. This is not good KitchenAid. These rebates are minimal. They are an incentive to buy your products. You offer them. You should honor them. They make the customer feel good about the purchase. However, you have repeatedly not held up your end of the deal. You can be sure when this happens, your customers repeat their frustration to others. You need to make this right! Submission I.D. [protected], Cooktop - KCED600, Wall Oven - KOCE500, Refrigerator - KRSC503 Offer #691-2275 or 691-2252

Dear
I have bought a set of ceramic oven trays from kitchen aid, of 2 different sizes a few months ago.
Last week the big one broke inside the oven and today also the small one has broken inside the oven.
I am enclosing the pictures.
I look forward to your answer and, at a minimum, i expect you to send me a new set, provided of course the quality is superior than the ones I bought.
I have to say that i had kitchen aid at the higest standard of design and quality, and now i am extremely disappointed.
Looking forward to hearing from you,
Ana

I ordered a mixer Nov 19 2017 money was taken off my card but no order no e-mail no phone call nothing pretty poor way of doing business. I have sent numerous e-mails still nothing from anybody. Would still take the mixer if not then refund my money. My phone number is [protected] e-mail is [protected]@hotmail. comAt least acknowledge that someone is looking into this

We purchased a kitchen aid model koce507ess wall oven/microwave in august of 2015. the broiler stopped working shortly after using the self-cleaning option on the oven, which evidently heats the oven up to over 900 degrees. unfortunately this feature which is supposed to be useful to the consumer, is know to ruin the components in the door switch which then renders the broiler assembly useless. it appears to be a common problem with the kitchen aid oven because the repair man said when he called for replacement parts, they said they have a re-engineered part which is a substitution. this is code for the original part was not made to last.
I am out several hundred dollars for this repair and think after two years the quality of this oven should not be diminished already. i would like compensation for this repair as i have a whole kitchen of kitchen aid appliances which i am now losing confidence in.

Please advise.

Sincerely, lisa nelson

[protected]@yahoo.com

I have had this oven for a long while but should have gotten rid of it years ago. I have a number of your products. They are coming out to service it this Friday and once again it will be hundreds of dollars for the exact same failure it has had a number of times in the past. If you have the power flicker on and off a few times in a short time it blows the circuit card assembly which controls the oven. The repair is very expensive. It is absurd that you have no protection on this built in to the ovens. When this happens it does not damage anything else in the house. The flaw is in your design and it gets tiresome paying for it. Even though I have a number of your products I will never buy another one. My wife and I are retired and getting ready to build a new house and I will make sure it doesn't have your products in it. You have a poor design and should have admitted it and stood behind it.

I purchased this kitchenaid cover for my mom for Christmas. No where did i see it would not fit the Kitchenaid Professional 600. Disappointment is an understatement as this was a gift she really wanted. Taking the bowl and attachments off and take up precious cabinet space defeats the purpose. It will not slide over the bowls that have handles on them. Even if the bowls are taken off it is still too tight and renders the side pouches on it useless.

I purchased all on same day u have replaced our fridge our dishwasher and cooktop not working oven going out... Cook top mad# kecc662bss00 ser# d32380084 wall oven model # kebk171bss00 ser#d32865884 dishwasher kudc10fxss6 ser#f32716380 I am mad u replaced fridge after a year our dishwasher went out in 2 years our cook top 2 1/2 years and for the past 6 months the oven started acting up so tell how does a consumer spend almost $7000 in one day and four years later nothing works had I know your product was not meant to work for more than 2 years I would never have purchased any of them... I have tried talking to you I've emailed u still no one cares that I spent $6724.13 for garbage. It would be nice to get help u got my money

The Situation:
I am receiving numerous unsolicited promotional ads from Beyond the Rack even after I sent a last request on October 4, 2017 to not bother sending me promotional ads anymore. (Please see Case_CS576077, _Unsubscribe and Unsubscribe_page_1) I have good reasons to not want to deal with BTR anymore. They owe me money. (Please see Case_CS5652064_[protected]_Prefile_missing_credit)

Hereunder, you will find a list taken from my Outlook Inbox of emails sent to me by BTR. You will notice that they are all dated after my last request on October 4, 2017. I do wish BTR would stop.

From Subject Received Size
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We purchased this dishwasher from Home Depot on 11/18. From the beginning it didn't work, didn't wash the dishes. It took almost ten days to get someone out to replace the motor. Even after the motor was replaced, it STILL doesn't thoroughly clean the dishes, and the inside and dishes remain soaking wet. So the heating element is apparently not working either. I called the warranty line and all they could offer was for me to check the drying agent, which I had put in the dishwasher to start with. It had nothing to do with that. They offered to call another repair service to "get a second opinion." Not sure about what. At this point, I'm ready to return this dishwasher and get my money back. Very disappointed in a product that was supposed to be a great buy.

Date today: December 5, 2017

We bought three major Kitchenaid appliances in mid-October of this year, not even two months ago, a dishwasher, a refrigerator and a range. Before this, we never owned any major Kitchenaid appliances.
After the delivery of these appliances, they were not installed until two weeks after because of the kitchen renovation at that time. It is a fact that one of these appliances, the dishwasher (Model No. KDTE204ESS) has been defective and inoperable right off the bat and as of today's date has never worked! The refrigerator (Model No. KRFC300ESS) has a mind of its own as the freezer temperature goes up (above 0 degree) and down on its own, without any manual adjustment whatsoever.
We called the Kitchenaid C.S. and the first technician attended at the premises and after checking the dishwasher he was able to determine that the motor of the dishwasher was shot/broken. We were told that the motor needed to be replaced and a new one ordered and that there could be a wait (we are still waiting). Go figure, a brand new appliance which was delivered in a defective state and has never worked because of a broken motor.

I called the Kitchenaid Customer Service again and requested that the dishwasher be replaced with a new one since it had already been defective before delivery and that this could be an indication that it is a defective appliance, which could spell more problems in the future . The dishwasher has not even been at the house for two months and we were told that we called in too late and that we should have called within one week after delivery. We certainly did not expect it to be a defective appliance on delivery!

As for the brand new refrigerator, we were told by a second technician that a control panel needs to be replaced. It certainly blows our minds, that buying very expensive appliances and being given a song and dance that these are among the best on the market and claiming to have them at home as well, that Kitchenaid refuses to replace the dishwasher.

I can say with all certainty that there will be no second purchase on our part of another Kitchenaid appliance.

ES

With all 4 burners in use, stovetop suddenly burst into a major fire.
After quelling with an extinguisher, we were left with melted and charred rear
control knobs which are fused in place and cannot be removed or rotated. Additionally, there is fire damage to the overlying cabinets.
Unsafe and frankly life threatening, had we not been immediately present, we would likely be faced with a house of ashes as well.
Attached are photos of remaining damage after cleanup.

Today: December 5, 2017.
We bought three kitchenaid appliances, namely in mid-October of this year, barely two months ago (we have never owned any Kitchenaid major appliances before). After delivery they were not installed until two weeks after because of the kitchen renovations. One of these appliances, the dishwasher (model #KDTE204ESS) has been broken off the bat, and as of today's date has never worked! The refrigerator (model #KRFC300ESS) has a mind of its own, freezer temperature goes up (above 0 degree) and down on its own without any manual adjustment.
Called the kitchenaid C. S. and technician attended at the premises and after checking the dishwasher he was able to determine that the motor of the dishwasher was shot/broken. We were told that the motor needs to be replaced and apparently the part has to come from China and there would be a wait. Go figure, a brand new appliance, which had never worked because it was already defective/broken on delivery!
I called the Kitchenaid customer service again and requested that the dishwasher be replaced since it was already broken on delivery and that it could be an indication that it was a defective appliance, which could spell more problems in the future. The dishwasher has not even been at the house for TWO months and we were told that we called in too late and that we should have called within one week after delivery. We certainly did not expect that it was already broken on delivery!
As for the brand new refrigerator, we were told that a control panel needs to be replaced.
It certainly blows our mind, buying expensive appliances and being given a song and dance that these are among the best appliances on the market by the sales person, claiming to have them in their home and that Kitchenaid refuses to replace the dishwasher.
I can guarantee you and Kitchenaid one thing and that is that I will never again whatsoever buy any one of their appliances and will most definitely NOT EVER recommend them to anyone.
Es

Product:Refrigeration
Model:KRFC704FSS00
Serial:K65025141

We are very disappointed with this Kitchen Aid Refrigerator. The inconvenience that this give us not to mention that my son had a food poisoning as we did not realize that fridge was not working and fed him with a meat that was cooked a night before.

Noise coming from Refrigerator area and not cooling. We had same problem in Mar 2017 and you guys ended up replacing the fan assembly that is in the refrigerator area at the back as ice was building up and causing the fan to be noisy.
Special Instructions:
My fridge delivery date was Dec 20, 2016. I had ordered and waited 2 to 3 months for shipment as this new model was not available yet in Canada.

We are told that they cannot replace as it is not covered by the warranty.

We are requesting that this fridge should be replaced..

I bought all brand new appliances to go in my new home I just built and thus far the oven didn't work out of the box and now a month in the refrigerator quit working. Parts to fix the refrigerator are on factory back order and I can't get this resolved cause it either takes too long to get customer service on the phone or when you finally do get someone their system is down. I would rather spend time enjoying my new home rather than getting all my brand new appliances fixed. Y'all need better customer service and apparently need to step up your game on quality.

I purchased several kitchen aid mixers for myself and my family members as they get married. I have never had any issues until now. My red 5 quart 90 year anniversary mixer when simply mixing on slow speed that pin in the back that holds the head on the stand keeps coming out as I am mixing. I have to continuously hammer it back in. This should not being this. As stated before I have purchased at least 10 mixers in my life time as gifts and for my own use as well. Never have I ever had this issue. Please I need my mixer fixed with the holidays coming up.

I have a gas range less than a year old (house was finished less than 6 months ago, range sat in factory box for about 4 months until install after it was delivered). The model number is KSGG700ESS1. I have receipt for proof of purchase and date. The Kitchenaid website froze up when we tried to register the appliances months ago. The oven stopped functioning and displays F2E0 error. We are very disappointed in the quality of the appliance. I've recently heard of others having issues with this series of range (I'm a Home inspector by trade). The Customer service numbers to Kitchenaid do not work. They have not responded back to multiple emails submitted to the website. The online "Chat" function does not work. I purchased the appliances from Lowes and they said they have not had any luck getting in touch with Kitchenaid. I need some help getting this resolved and am also worried about the quality of the other kitchenaid appliances I purchased.

Tried to order a part for my KitchenAid microwave oven - Face Plate -
Parts department / Customer Service would not let me purchase the part - some weird Whirlpool Policy -
But, on the parts website, the part has a skill level of 2 wrenches which they define as a "Do-It-Yourself"
But then they say they can't sell it to me - I already have it off on on my work bench - just need this part!
Not sure what the policy is all about when they don't want to sell the part - isn't the definition of a policy to promote the goal of the company - and the goal of a company is ultimately, to "Make Money" -
The last time I had a service technician to fix an appliance, they ordered the wrong part.
Sell me the part, that's all I ask.
I guess I will buy a different brand other than WhirlPool / KitchenAid from here on out - Bosch - LG - here I come.

KitchenAid ovens are sold and delivered in an unclean state, with loose metal parts and enamel-coated shards inside.
While cleaning surfaces of the newly delivered oven, we noticed repeated defects:
- Ceramic enamel blue shards were snagged inside a seam in the lower oven, and floating loose within the ovens. One shard sliced open my wife's finger, and embedded itself under her skin. Many smaller shards have been collected upon dampened paper towels to clean out debris from blowing around.
- Loose metal self-tapping screw for broiler element attachment plates was found in the oven - a factory leftover.
- Convection fan blade was binding and grinding against ventilation opening, got seized and fan stopped running altogether. 3 fan attachment screws were not factory-installed, as diagnosed, corrected, and reported. REF. Kitchen Aid Service Bench ticket SWCKAG1XHC-1 to address grinding "noise from convection fan". Fan controls did not catch fire due to locked-rotor condition upon being seized. It is unknown if there was any smoke/overheating when I did the first day BAKE MODE burn-in to eliminate off-gassing nor the 900ºF SELF-CLEAN mode.
- The cowling plate of the convection fan inside the oven has a 3 cm x 1 cm long section of enamel chipped off.
There are no visual cues to show that factory cleaning has occurred prior to shipment.
There are no OK - INSPECTED markings on the appliance.
STEIN APPLIANCES technician has filed a report, and come to my home to diagnose loose/seized fan missing 3 fasteners.

Also, oven door corners have poor finishing, leaving a rough sharp edge inline with the door, which poses a safety hazard when cleaning surfaces.

I purchased from Brault & Martineau
(order no. H440788)
the Kitchen-aid Refrigerator, gas stove (which was supposed to be gas top; electric oven!) and Dishwasher.
refrigerator; they are coming for the 3rd time to replace it! the dishwasher; have had problems since day 1; but due to the store sending someone to look at it; it surpassed the 7 days; and the oven as well, there are some buttons that don't work well.

the worst part is whenI called many times at the whirlpool office; my complaint just seems to go in limbo! even when I asked to speak to a supervisor; I don't think I was actually talking to one!) that is the worst customer service I have run into. they say American Made is the best! don't know about that!I keep getting the brush off from everyone! (store sales manager- still waiting for an answer!) I will let everyone know what customer service there is! very disappointed; we have to run around to try and talk to people; but the invoice to pay comes in and they just say that I still have to just pay. Nobody, (not whirlpool) or the store have yet to offer any rebate etc, for the troubles! Only a 6 months warranty extended for the dishwasher!