KitchenAid
reviews and complaints

I bought a Kitchen Aid mixer from Kohl's on 11/27/2010. There was a $30 rebate for these mixers bought between 11/18/10 and 12/12/10. I live 70 to 80 miles from the store, so I do my purchasing online. I sent Kitchen Aid all required information, including the only receipt Kohl's sent me. My rebate was rejected. I called the Kitchen Aid rebate center and was told not enough information was on the Kohl's receipt. What am I supposed to do? Part of my purchasing this mixer was counting on the $30 rebate. I am being penalized for something I cannot help. If the Kohl's receipt for online purchases is not good enough, then Kitchen Aid and Kohl's need to fix this. Or, make it PERFECTLY clear that for people making purchases online, Kitchen Aid rebates won't be honored.

Purchased range 5 years ago from Kitchenaid. Have had the control panel to work the oven, 3 times. 6 months ago 2 of the burners stopped working and now the control panel is out again. After 5 years and multiple service calls, only 2 burners left on the range...it will cost almost as much to fix or just get a new one...have had other ranges, that have lasted over 15 years...Kithenaid will do nothing...their customer service is unconcerning. Don't need to do business with a company that makes inferior products, but spends alot of $$ on marketing only to not stand by their poor quality.

We built our home using entirely Kitchenaid appliances because they were touted as being "top of the line" appliances. To our dismay, our Kitchenaid micro/oven combo, (I'd be exaggerating if I said I used it 20 times) is now unuseable. The night of my Christmas party, I put the lower oven on 350 to heat up two cookie sheets of rolled tacos. All of a sudden there were sparks, smoke, and fire. The heating element shorted out and burned a hole in the bottom of the oven and ruined it. There was nothing on the bottom of the oven. I have never even had to clean the oven. Luckily we were right there in the kitchen or it would have burnt down the house! Of course because it is ten years old, no warranty or parts. I figured it cost us $250 per year to have a "high end" oven. I had a Majic Chef drop in that is still working in a house we sold in 1987. Kitchenaid did offer a 15% discount on a new one...really? I wouldn't buy Kitchenaid if it was the last oven made.

I too have had to put over $1, 000.00 into repairs of my Kitchenaid Convection Double Ovens. We cannot use the self-cleaning as it trips a sensor, we thought it was a fluke until we had to have the sensor replaced for the third time. In addition, the lower oven door hinges are engineered poorly. We have replaced them 8 times. We have begged for a solution to both, however, Kitchenaid response is, sorry. They won't recall or replace if it isn't a health hazzard. Why won't large companies stand behind their products?
I am considereing filing a class action lawsuit. Would anyone like to join me?

Have a KitchenAid Superba microwave and convection combination built in unit. High end - all stainless steel in and out. Bulb burned out on microwave.

Called Kitcheaid help line to learn how to replace bulb because it wasn't obvious. Learned it had to be done by an authorized technician and they would book an appointment - $75 house call, at least $75 service cost, and over $20 for the bulb.

Ended up hiring local authorized agent and paid $100 service and $15 for the bulb. Turns out that to change the bulb one has to take trim off, pull the entire unti out of the wall, take a few wires off of the control panel and then move it aside, then reach in to replace the bulb.

Should have been able to buy the bulb for $8 and replace myself, but poor design doesn't allow. KitchenAid was not sympathetic and even tried to overcharge for the repair. Very disappointed.

I purchased a Kitchenaid Bowl Lift Stand Mixer in 2007. A few weeks ago the beater shaft housing separated from the main part of the unit and fell into a bowl of cake batter I was mixing. No warning, no indication there was a problem with the unit.

Long story short, I called Kitchenaid, was told sorry the repair is on you. I asked to file a complaint. The CSR said that's fine but no one will call you back - and they didn't. I filled out the online contact submission on Kitchenaid's website.

Audrey A. replied with a glib e-mail saying it is unreasonable to expect mechanical units not to wear out or experience a "breakdown".

I don't know about you, but having a large factory press fit part of a mixer drop out of the main unit sounds more like a manufacturer's defect to me!

Bottom line, repair will cost $80 - $100 with no guarantee it will hold and the authorized repair center says he sees this a lot. Kitchenaid refuses to acknowledge a defective design or manufacturing process so I am stuck with a split in half mixer.

Audrey A. was well trained to buffalo her way around the fact that the machine was defective and skirt the main issue. So it appears Kitchenaid's idea of customer service is to pretend that spending $300 on a defective mixer and having it "breakdown" after three years of occasional use is just fine and making the consumer feel like they are idiots for complaining.

Like so many others, I’m done with Kitchenaid products.

Inferior products and lousy customer service - raleigh nc - do not buy anything from this store (Capital blvd). I purchased a brand new refrigerator and it was delivered to my brand new house. It has not worked properly since it was delivered. Unfortunately, the frig was delivered and I had to leave town plus not being told of the 10 day return policy, upon returning 14 days later I discovered the non-frost freezer side of the refrigerator was frosting and forming ice. I contacted the store and they referred me to a&e repair. After 3 a&e failed repair attempt they declared my frig... Non-repairable but failed to put down a reason, thus, kitchen aid sends a local repair company for a second opinion. The local repair rep said the frig needed to be replace but kitchen aid corporate refused and said to replace the gaskets for yet a second time.
No help from the local hhgregg whom sold me the frig. It's a consumer against a corporate giant. Customer no service... Do not by from hh gregg... Still a defective frig sits in my house with no satisfaction yet.

A few months after purchasing the piece of metal that connects the Microwave motor to the turntable broke. A&E has not been able to fix it:
For appointment 1 I took off work. At appointment time the service technician called, saying that he was backlogged and would be a few hours late. In mid-afternoon he called again saying that he would not be able to make it that day and that we had to set up a new appointment through Kitchenaid's 800 service number.
The next appointment was a week later. Even though we had described the problem clearly, the service man could not do anything about the problem other than confirming that the part was indeed broken and that a new part needed to be ordered.
About two weeks later (instead of the promised one week), A&E servicemen showed up to fix the Microwave oven. They did not know how to do it. They called there support department several times, but were never able to talk to anybody who could help them. They were often on hold for 20+ minutes and when they got through the support staff would hang up on them. So, they said that they had to take the whole unit out, but only after we signed a waiver clearing them of any damage they might cause with the removal and reinstallation of the Microwave-Oven Combination. We refused to sign this waiver and the servicemen left without fixing the problem. Now, about a month later, we are back to square one calling the KitchenAid 800 number.
To be continued ... but beware of KitchenAid's warranty and its service provider A&E Factory Services.

We have the Kitchenaid KEMC308KSS01 convection microwave/oven combo. Had to replace the microwave light bulb and now the magnetron and high voltage rectifier. The quality of this product is the worst that I've seen. As an engineer, I can tell you that the design is a failure and unsafe as well. If I had children, I'd remove this unit immediately because the microwave door design is faulty and unsafe to say the least. The only good news is that I can fix this pile of [censored] myself so we've only spent $400 on parts so far; had we used a repairman, it would have cost over $1K! Half of the screws came stripped from the factory, seven were missing and a ground wire was not connected which could be extremely dangerous. The materials that comprise this unit and the terrible design and manufacturing, in no way justify the cost of this product. We will never buy Whirlpool or Kitchenaid again---NEVER! Good luck to all that are experiencing the same thing.

My credit card was incorrectly charged for a KitchenAid Extended Service Plan for our refrigerator on March 13, 2010. The card was charged on 3/15/2010. Called the Service Plan Administrator that day with a followup letter. Repeated phone calls to many different companies connected to the plan and all I get is promises for a refund. My credit card account has not been refunded the $361.97 as of May 18, 2010. I have never experienced such a run around in my 77 years on this earth. All I want is my money back. They continue to promise it will be taken care of but that has not happened. My question to them is how is it that they can charge my visa account in two days after submission but can not return my money in 65 days? This is bordering on fraud. I have contacted the California Bureau of Electronic and Appliance Repair and Department of Consumer affairs to get relief on this outrages customer service. Richard

ALL of our Kitchenaid appliances have had on-going repair in the short 5 years we've been in our home.

1. The hinge on the oven door keeps snapping - leaving the door agape.

2. The door on our second oven 'conveniently' locks due to a sensor poor design.

3. The microwave door spring just gave again.

4. The Kithenaid refrigerator pan leaks.

5. Our $800 Kitchenaid dishwasher which is only a year and a half old just died. Repair came out a long week later and replaced the motor only to find that's not the problem. Another week later we're waiting to have a new control panel installed.

ANY and all suggestions for fighting this with Kitchenaid welcomed! Believe in Karma.

I bought all kitchen aid products for our new home in 4/2005. The microwave oven combo model number kehc309jss05 interior glass shattered.
On 3/29/10 I was warming bread and when the microwave finished (One minute) I opened the door …. I heard a pop and the glass shattered and poured through the vent.
I called midway appliances. Midway in turn told me to call kitchen aid direct because kitchen aid will listen to their customers more than they will to the dealer ship! I called the kitchen aid service number [protected]. I was not told of any trip charge. A&e factory service came out. The tech name was jesse. Thier number is [protected]. This is a sub company servicing kitchenaid appliances came out to assess the manufacturer defect on 3/30/10. I figured that microwave door glass should never shatter and it is common sense that this is a manufacturer defect. Of course the manufacturer would take care of it. The appliance tech informed us that the product is no longer under warrantee and that kitchenaid is not held responsible. He called kitchen aid and of course they refused to stand by their product.
Worse the technician jesse said the repair would be $220 dollars. If I refused to repair the unit then his trip is 169 dollars. I told him that I did not agree to a trip fee. He said I was informed of this on the phone. I told him that I was not told of any trip fee because kitchenaid had called him out. He said it will be billed and it will go on my credit report!

Midway had shared that another kitchenaid owner of my unit had replaced her shattered door twice already over a 5 year period. I saw no purpose in replacing a glass to a microwave that showed a propensity to shattering the glass. My request for a new unit was denied. After researching the internet (Microwave door shattered glass kitchen aid) I found numerous postings of this issue.
I am now faced with the following options:
1. Pay the trip fee of $170.00 dollars.
2. Or repairing the current glass for $220 dollars.
And buying an extended warrantee for three years for $387.92 totaling 607.92 in order avoid further issues.
3. Or consider kitchenaid's "customer loyalty" offer of a 20% discount on a new appliance for $2857. Dollars! And pay the warrantee of 387.92 totaling $3244.92 plus tax.
3. Or call midway at [protected] to consider finding another appliance that will fit the custom made cabinets made for this microwave / oven combo! Totaling minimum $1000 for oven and $500 for microwave. Plus warrantees not yet figured out.
4. I am also having to protect my credit from an appliance repair company I did not hire!
5. Lessons learned check the terms of the technician before allowing them to look at the appliance. Don’t buy microwave / oven combinations when one breaks you lost both. Don’t build custom cabinets for said combinations because when they do fail you have to rebuild your cabinets to fit replacement appliances and don’t buy kitchenaid/ whirlpool
Final decision buy new separate appliances that I have researched for reliability rather than sink more money into well documented defective appliances.

I finally saved up enough to buy an expensive well made food processor. I looked at alot of reviews and finally went with a kitchen aid 9 cup food processor based mainly on cook's illustrateds review. I wish I hadn't! I use it mainly for pie doughs and other types of dough. The problem is the flour gets stuck in the lid or other things like sugar, so when you take the top off it spilss over everything! And also when you take the bowl off it actually isn's sealed right and spills down the middle making a huge mess everywhere, even, y old black and decker which was so cheap never had these problems. I hate it!

I remodeled my kitchen in Aug of o8. My new kitchen aid self cleaning oven is unusable because
when it is turned on it locks the door and is impossible to use until a repair man is called.
I called the Kitchen aid company and they admitted there was a problem and they had
complaints before, but said they would extend my warrenty for a year and half, but refused to pay for the repair from the first time it happened.
I explained that the cabinet doors on each side of the oven were so hot I could not touch
them & I was concerned it might set my house on fire. She said if that happened they
would take care of it. I am sure that was just an untrue remark, but I am afraid to use
it. How can they sell something that the consumer pays a lot of money for just to find
out to late that they can't use it?

I would like to submit a complaint about the technician that Kitchenaid has contracted to service our area. I put a call into the technician 6 weeks ago, he came out to look at our dishwasher and informed me that I needed a new control board. As we were going to be out of the country for three weeks, he said he would order the part and install it when we got back. We have now been back for 2 1/2 weeks. I have called him a number of times and am always told that the part is due in "today". I spoke to him last one week ago when he told me, again, that the part was due in that day. I contacted Kitchenaid directly and they informed me that the part is a stock item for them (I could have it delivered the next day) and that the part is still under warranty. It is totally unacceptable that I should have to wait for 6 weeks to have a part replaced that is readily available. I am thoroughly happy with the service I have received from Kitchenaid but I believe they should contract a different service company.

I am disgusted that a company that claims to be "so confident in the quality of our products" only offers a 1 year warranty on their products! After spending $400.00 on a stand mixer, I had enamel breaking off in pieces into my cake batter! The only "help" I was offered was another phone number where I could order a replacement part at my own expense. Terrible! I will never buy a product from this company again!

Item purchase plass oak lawn July 04. Upon heating dinner plate heard an explosion. When opening door a metal piece fell out and door was heavy.

When calling customer service asking if there is a recall I was told no. They've never heard of this happening.
This I feel is a manufacturers problem and should not have happened. Repair is my cost of one hundred ninety dollars ninety two cents.

Spoke with jamaela in michigan and she repeatedly tells me it is out of warranty. Warranty or not this is unacceptable.

This is a safety hazard and may cause serious harm and injury to someone. Seniors, young children old enough to use a microwave, or someone with compromised health issues.

The response from kitchen aid is not beneficial to the consumer and they should be held accountable for the product.

Hope to receive an answer that will help guide me through this fog of "it's out of warranty".

I have had a Kitchenaid dishwasher for several years. It does not clean very well. It also has a design flaw- the door springs are defective causing the door to suddenly drop. It just broke for the second time. This same door failed last year and cost me $100 to repair. At that time, their customer service representative essentially accused me of being at fault- "You probably put too much weight on it".

I googled the term "kitchenaid dishwasher door and came across thousands of people with the same problem. When I contacted Kitchenaid this time, they claimed no responsibility, but as a "goodwill gesture" offered 50% off the part if I have a repairman fix it. The visit is $80 and the part is $20, so my $100 repair would cost $90. I purchased the part separately and will need to waste an hour of my life fixing Kitchenaid's defective product. I have a Kitchenaid refrigerator and microwave and have had problems with both.

I have yet to come across a company that is more short-sighted and hostile to consumers. I will never, ever, purchase another Kitchenaid product.

I PURCHASED an extended warranty on my Kitchen Aid refrigerator on my 2009 refrigerator (cost 1500) I made my first service call on 17 July, the repairman did not come out until 24 July. They said it needed a part, they ordered the part and it didn't come in for 2 weeks then when they came back they said the refrigerator is not repairable. It is now 1 Sept and they have not fixed the refrigerator and the repair service South Texas Appliance REpair claims they told Whirlpool it couldn't be fixed and Whirlpool says that STAR has told them it needs another part to get fixed. I have called many times and keep getting the run around blaming the other person. They refuse to send out another repairman. They promise to call but never return my call. I would NEVER buy an extended warranty from them again.