We purchased a KitchenAid Superba dishwasher in 2003. We had triplets in 2004.
The pump and motor on our KitchenAid dishwasher broke for the first time in August of 2006. We were referred by KitchenAid to A&E and two weeks later, the dishwasher was repaired.
The next time it broke was in September of 2006 when a fuse blew. Two weeks later, it was repaired. The fuse blew again in March of 2007. When the A&E technician arrived - two weeks later for the repair and suggested that we purchase an extended warranty because "chances are, the next thing to break will be the computer panel" we agreed. But after all that we'd been through and all the parts that had been replaced, we thought surely the dishwasher wouldn't break again.
We thought wrong.
The dishwasher broke again in May of 2007. This time it took three weeks for the repair of a control board and fuse to be completed.
Less than two weeks later, in June of 2007 - the dishwasher broke again. After multiple calls to KitchenAid with the request that the dishwasher be REPLACED, we were told that their hands are tied and because we purchased an extended warranty with A&E - this is an issue that they need to resolve. Meanwhile, A&E has been pointing their finger back to KitchenAid because it's a KitchenAid appliance.
So far as I can tell, the dishwasher that we purchased has KitchenAid written across the front. If I had not purchased a KitchenAid appliance, I never would have even known about A&E Factory Service.
As I am typing this, I am 9-months pregnant due to deliver our fourth baby, tomorrow. We have been without a dishwasher - a necessity for sterilizing nippy cups and bottles - for the better part of the past two months.
I am extremely disappointed with KitchenAid. They have not stood behind their product nor do they stand behind and insure that the factory service that they refer are adequately completing the work. I have nothing good to say about A&E. They are even worse than KitchenAid.
Of course I could go out and buy a new dishwasher - but I have spent a large amount of money on THIS dishwasher. Not only in the original purchase but in the repairs and subsequent purchase of an extended warranty.
My next step is to file a complaint with the Better Business Bureau. I then plan to contact our local newspaper and television consumer advocacy departments. I will see what happens with this fifth repair - but I suspect that when the dishwasher breaks again - I will file a lawsuit. In the meantime, I am documenting all of these issues on my blog and hope that the negative feedback generated by a woman with four children under the age of three - a completely defunct dishwasher and a company that has done nothing to rectify the situation - will cause PR problems.
I can only hope.