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Kitchenaid / Stove / unprofessional tech

Glendale, AZ, United States Review updated:

On April 11th A&E Factory service sent their tech out to service my kitchenaid oven. Tech named Jose was so unprofessional and all he was suppose to do is fix the pyro glass that was broke instead he's beating on the glass to break it more. I asked him what are you doing and he didnt respond. Then he began pushing on the oven door down towards the floor and the oven was horizonal before he did this. Then after he did that and I saw the damage he did I asked him to leave. The oven door was now leaning vertical down towards the floor. Today Dino's Appliance confirmed that the oven cannot be repaired found previous tech damaged reciever henge. Todays cost for repair was $115.00. Now, I had to purchase another oven today because my oven was destroyed due to this tech not having good common sense and not knowing anything about fixing a oven. Cost for new oven was $909.98 plus the $115.00 service call. A&E factory sevise owes me $1024.98
Very disappointed the way things were handled by this company and now they didnt want to send anyone over see the damage this tech did . They didn't want to be bothered by it infact they red flagged me they said cause I had a complant about this tech that they wouldnt even take car of the problem on hand. This is unexceptable and I will not allow this to happen until there is justice on this. The media will be involved now. Tess Boyd

Kitchenaid / Stove
Kitchenaid / Stove

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Comments

  • Te
      18th of Apr, 2012

    On April 11th A&E Factory service sent their tech out to service my kitchenaid oven. Tech named Jose was so unprofessional and all he was suppose to do is fix the pyro glass that was broke instead he's beating on the glass to break it more. I asked him what are you doing and he didnt respond. Then he began pushing on the oven door down towards the floor and the oven was horizonal before he did this. Then after he did that and I saw the damage he did I asked him to leave. The oven door was now leaning vertical down towards the floor. Today Dino's Appliance confirmed that the oven cannot be repaired found previous tech damaged reciever henge. Todays cost for repair was $115.00. Now, I had to purchase another oven today because my oven was destroyed due to this tech not having good common sense and not knowing anything about fixing a oven. Cost for new oven was $909.98 plus the $115.00 service call. A&E factory service owes me $1024.98
    Very disappointed the way things were handled by this company and now they didnt want to send anyone over see the damage this tech did . They didn't want to be bothered by it infact they red flagged me they said cause I had a complant about this tech that they wouldnt even take care of the problem on hand. This is unexceptable and I will not allow this to happen until there is justice on this. The media will be involved now. Tess Boyd

    0 Votes
  • Ma
      19th of Apr, 2012

    More [censored] from" why the long FECES "

    0 Votes
  • Ma
      26th of Apr, 2012

    The same as your momma's

    0 Votes
  • M3
      26th of Apr, 2012

    My3cents is the site of champions.

    0 Votes
  • Te
      27th of May, 2012

    whythelongfaces oh are you a tech that fixes ovens now!

    0 Votes

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