KitchenAid
reviews and complaints

I purchased a refrigerator from Kitchen Aid thinking that it will be a top brand, it has caused me nothing but problems. I went through multiple fixes since 2012. There was frost building up inside of the fridge, and it will start making loud noises and water will start leaking out, and the temperature will rise melting things inside. I called in for a service and your certified technician came in February 2018, he concluded that the thermostat was the issue, so I paid for the part and the labor to have that fixed; now the same issue arose in June, I then had to call in another service call. But this time your certified technician says it is another part that is causing the issue. So I paid for the part and the same labor for the same issue that was not resolved in the first place. It seems like that if it is not one part then it is another, and if the problem arises again I would have to pay more money for the another part but the same labor. I require a full refund for the issue that should have been resolved months ago for which I was charged for.

Model # KFCS 22 EVOSMSO / Serial Number KW 5016410

We have had numerous service calls on this appliance. Broken drawer, ice maker malfunction, noisy operation. No it is going to 41 degrees and the freezer temperature to 5.

I was on hold for 12, yes 12 minutes hoping to speak to a staff member. Second service call on this matter in a month.

Customer service need attention. Our entire kitchen is Kitchen Aid and we are unable to speak with a trained employee. What are you thinking. Not repeat customers.

Hi my kitchenaid fridge was working fine for the first 11mouth. Then it start to make noise the technicien came to fix it. He said he cant do anything. Then after calling many time they finally change it and now its worsth then before i very disapoint with this product i really want to excange it or a refund. Because its is horrible. I keep calling and noting is getting done. Its making so much noise the fridge i cant even sleep.

My name is Michael Delmedico, I recently purchased a grill brush ( today) 3 times the price of any other brush on the shelf at Home Depot. First of all it doesn't clean anything and it melted in two seconds. I am very disappointed in your product. I've had grill brushes that I purchased for three dollars that have lasted all season. I hope your company will make this right. [protected]

We have purchased a dishwasher and refrigerator by Kitchen Aid and have had nothing but trouble with both. After 3 service calls the refrigerator is still not closing correct. The dishwasher never worked and leaked all over my new hardwood floors. I am ready to return them all back to Karl's in Fairfield NJ..

William Stanton And Maria Carroll
5 Chimney Ridge TraiL
West Milford NJ 07480
[protected]

I recently purchased a standalone mixer and emailed consumercare.[protected]@kitchenaid.eu after the online appliance registration process failed. On the 28th May they replied stating that my appliance was indeed registered and warranty protected. They also notified me of a free book that would be delivered. Wonderful except I work away from the registration address given (armed forces). I expressed this on a email reply on the 28th May also. On the same day they acknowledge my request of a change to the delivery address for the book and said they had passed this on to the book department. I then received from [protected]@kitchenaid.eu a message stating that the book would be dispatched in about 3-4 weeks due to a high volume of orders. This isn't the issue. The issue remains that i have since emailed consumercare.[protected]@kitchenaid.eu twice more asking for a confirmation as to the change of address with the book department (as I have no means of contacting them directly) and I have been ignored. I just want a simple yes or no. As I have repeatedly expressed if the book is sent (regardless of when) to my registration address then no one will be there to receive it! You'd have wasted postage and time and left me the customer with still no book. hence the address change request. This email of complaint is now the 3rd time I have raise this simple instruction. This lack of communication by consumercare.[protected]@kitchenaid.eu doesn't fill me with confidence should I actually have a real appliance issue in the next 5 years that needs resolving.

Regards

Mr G Horton

Hello,

I had a green Artisan KitchenAid for a couple of years now. I replaced the bowl and clamping plate multiple times now. Whenever I tried using the mixer to mix eggs or flour with butter, etc, the bowl does not hold to clamping plate-it always remove the bowl whenever we mix the baking items and we have to hold the bowl down.

I would like to have the kitchen aid replaced. I am really unhappy with the product.

Very disappointed with your product! I purchased 6 of your appliances on 9/11/15 for a total of approximately $12, 000. The ice machine listed above has continued to break down and has not worked since we have had it. This machine was $1940 which is not cheap! We have had it serviced several times and are even out of pocket for the services. Again, it has failed and is not working. The machine continues to automatically shut off, the ice leaks and melts all over my hardwood floors. Fortunately, we have always caught it, and it has not damaged our floors. I will not continue to put more money into this machine that is obviously defective. With all of the money I have spent on your appliances, I am requesting that this machine be replaced.

Along with 500 other owners online my KitchenAid Ice Cream Maker has cracked after just couple of uses. This item has not been dropped, banged, or smashed, just a poor design. To make things worse there is no KitchenAid reply to emails, chat or calls to their customer service contact. 0 out of 5 rating, does not get much worse. How can anyone even consider buying a product from KitchenAid? Total Junk!

This dishwasher is just a little over 1 year old and I had to replace the upper rack adjusters for $289.00. These are little plastic pieces that I'm quite certain will break again. I've always had KitchenAid dishwashers but this is the poorest quality ever. All my others had non-plastic parts. These new rack adjusters are only under warranty for four months. I have since learned from the service company that KitchenAid is no longer using these parts and have gone back to non-plastic. I think I should be entitled to a refund or a new dishwasher.
Model KDTE254ESS2
Serial F70760974
Jeanette Vicari

I bought this expensive piece of crap in november 2017 and it hasn't worked since day one! I have repeatedly called the 800 number with no satisfaction. The first time it took them 6 months to get the part they said was not working and when they finally showed up yesterday may 25 it only worked a few hours and died again. I called service again and they refuse to give me a new refrigerator and couldn't come out today to fix it even though I have once again lost everything in my refrigerator. The person named pat on ther service line refused to transfer me to someone with any decision making authority and refused to do anything more than schedule service again. I will never ever buy kitchenaid again and believe me the world is going to hear about this. I have been more patient than any human should have to be without a refrigerator and without any satisfaction from a company that sold me a defective piece of equipment and refuses to do anything about it. Do not buy kitchenaid appliances

MOD# KRFF300ESS00
SER# VS52339603
We bought the whole set of Kitchenaid appliances for our new home and less than two years later the fridge is going in the GARBAGE! I have to defrost it (by taking the thing apart) every single week! I have THREE babies and have to find somewhere to put all our food for a day EACH week to fix this overpriced piece of trash. The ice builds up so intensely that it makes a loud sound as the fan completely stops working. I've had two service workers in to try and fix the problem (replacing the control panel they thought would solve it but NOPE) and all Kitchenaid service line can tell me is to "have a nice day" because there's nothing they can do since it's over the ONE year warranty. I wish we had not been duped into buying this brand because it looks so nice and actually purchased a company who STANDS BY THEIR PRODUCT.

We are senior living on a fixed income. 4 1/2 years ago we purchased this dishwasher from Sears. We had one in the ‘70 that worked well for 10 years. That's ten years. So when we moved into our retirement condo the old different brand died we opted for the Kitchen aid because of past experience with the brand. Thankfully, my wife insist we take out an extended warranty because we started to call for service within 4 months. First there was a problem with the wheel assembly on the top rack. 2 months later it was the same story for the bottom rack. A few months later the same thing again with the top rack collapsing when Itwas pulled out with clean dishes aboard. Then last month the control module died. Nothing worked. We got that fixed only to have it go completely dark two weeks later. You can imagine how thrilled we were when the repair person said " I've had to repair a lot of these models"
So, here's what's going to happen. We will never, ever purchase another Kitchen Aid appliance again, and we're putting the word out to all our friends and family, and their friends and families to avoid this brand forever.
You're motto: Kitchen Aid for the way its made is less than ironic. It's a damn joke!
We have purchased a new dishwasher from one of your competitors. We're hoping for much better luck.

Our Kitchen Aid refrigerator model KBSC42STS00 failed while we were away on a week long trip. We had $300 of spoilage and are looking at $650 to replace a control board.

When we contacted Kitchen Aid regarding the part, we were told it could be 2 weeks to have it shipped.

That puts us at about a month without a refrigerator.

Would appreciate a refund on the food or the repair costs.

Purchased 12 27 16. Had pump/motor replaced 6 27 17. Would dispense water, cleaning agent but would not wash. A few months later would not dry replaced circuit panel. Now unit is out of warranty seems to be doing same as 6 27 17 have service call scheduled for week of the 23rd with Martin's appliances where unit was purchased. Had 2 previous kitchenaid washers that lasted 31 years with out a service call! This will be the 3rd repair call in less than 16 months. Could I have bought a lemon? It does happen. You response would be greatly appreciated. Maybe you can make me a happy kitchenaid owner again. When it works it does a great job. Thank you Jimmy

I cannot tell you how disappointed I am with this purchase. This is my 2nd Kitchen Aid wine fridge, in addition to many other Kichen Aid appliances. My last wine fridge was wonderful. This model is not.

What's the issue? This fridge cannot accommodate all size wine bottles. The shelves stick on bottles of champagne, Chardonnay, Pinot noir, and chateaunneuf du pape - at a minimum. Not only are the drawers hard to open, but the labels on the bottles are being ripped off because there is no clearance.

I purchased this fridge in Dec. Over the holidays, when I had a few days off, I tried multiple times to call and get someone's attention on this issue. I was repetitively given wrong numbers (no one seemed to know what delt handles specialty appliances) then when I reached the right department, I was told to go back to where I bought the fridge from. That makes no sense. The flaw is in the design and has nothing to do with the store I bought it from.

Can you please help?

I purchased a new suite of Kitchen Aid appliances for our new home, May, 2017. Initial issues were met with rapid, professional, friendly response. It was very easy to reach support and callbacks were prompt. I have had ongoing problems with my Cabrio HE washer (as do a lot of other owners) but it took me two days to contact someone at Whirlpool to get a service appointment. Now, the clock on my KitchenAid microwave has quit working. This morning I am facing the same nonfunctional customer service I get from Whirlpool (big surprise). If I am on hold for 20 minutes that is too long, I hang up. I have better things to do. I am beginning to regret not purchasing GE.

I purchased an eight cup Kitchen Aid coffee maker thinking my coffee making would be trouble free moving forward. From day one i noticed that the finished product was not hot but "warm". The coffee is still warm even after first running the water through the coffee maker once then again with coffee in the filter.
I am extremely angry having to microwave my coffee every morning after first making coffee in this expensive Kitchen Aid coffee maker.
My first choice would be my money back but if there is another coffee maker that produces good hot coffee then a replacement would be suitable.

Catherine

Soooo disappointed in products. Moved to new development Twin lakes, Saint Cloud, Fl. 34772, April 2017. Upgraded all my appliances to Kitchen-aid. In less than a year I have had to have Refrigerator repaired 3x, hood 2x still not working, and microwave 1x. Good thing for builders warranties. The quality of your appliances leaves much to be desired. Will never recommend or purchase.

Purchased the microwave at Best Buy 12/16. Had it serviced 3 times in 2017 for the same issue. The over counter/under microwave light kept blowing out along with display panel disappearing off and on. The board was replaced and it still kept happening. Last time it happened was in October 2017 - supposedly a lose wire. I asked if I would still get service if I had the same issue again because the warranty would expire in Dec. I was told same problem would be covered for 40 days. Sure enough in January 2018 - SAME problem - and warranty was expired. The technician told me the bulbs should last for 4-5 months if I had it on 24/7, which I would NEVER do just because of the electricity bill. My complaint is that the original problem has NEVER been fixed! To add insult to the problem - customer service by phone to discuss means 30 min + wait time, IF you get through at all. I have NOT been able to. Basically I got a lemon and think I'll need to check with attorney general concerning our lemon laws.