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KitchenAid / rebate scam

1 United States Review updated:

I would like to speak to someone who can help redeem my Rebate. Here is some history for you

1. I sent in my Rebate form and receipt to you and it was returned because I did not provide the UPC code

2. I called Kitchenaid and spoke to a representative and asked her what the UPC code was. She told me it was on the box. While on the phone with the rep she walked me through where the UPC code could be found. She then told me to write it down and send it back to Kitchenaid with the receipt and the UPC code. I then mailed all the information back to you.

3. I received another letter from you while I was away for 3 months saying that you needed me to cut the UPC code off the box. I then called you again letting you know that I just got the letter because I was away and can I send it now. I was told that I was late but to send it in so they can work with me on my issue.

4. Today 12/8/2010 I called and they told me that the case is closed and there is no way I can get my Rebate. I spoke to several people regarding this and no one is willing to help me. Sophia was very curt of the phone and was less then willing to help then I spoke to Barbara who was understanding but said there is no one in all of Kitchen Aide who can help me. She noted my frustration and could understand it but reiterated that Kitchenaid will not honor the rebate because the case is closed.

I am very disappointed that I will not receive my rebate from Kitchenaid. I do understand and take ownership of the fact that I did not send the UPC code originally. But when I did call and resent it, I did follow the instructions of you customer service rep which she indicated that I needed to write it down and send it in. At that point I assumed I was all set and the rebate was in the mail. I then left for 3 months and was surprised that when I returned that the rebate was not in the mail. I am sorry that the rep gave me inaccurate information for the 2nd mailing and because of that I would have never thought that I would have to mail the information a 3rd time. I was late or the 3rd mailing because I was away but once I returned I called and send it to you immediately.

This company makes it so difficult to get your rebate. It is said that they make a great product but they have the worst customer service.

Sm
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Comments

  • Ta
      14th of Nov, 2006
    0 Votes
    KitchenAid Superba Stainless Steel - This model is a disaster waiting to happen!
    United States

    I bought a Superba S/S model KSRA22ILWH3 over a year ago (April 05) from KA's (i.e. Whirlpool) warehouse in Laval Quebec. I have no issues with clearance, plenty of space all around. This July it stopped cooling properly, so had to call in for servicing. 86$ later, the technician added some freon. Two days ago, same issue. New technitian comes in (Wirlpool qualified, 26 year veteran) and tells me that this is a very bad design with the cooling pipes/venting being at the bottom & next to impossible to reach for cleaning. He said the compressor is overheating and has flashed the system with oil which makes it very difficult to cool. I would need to have the coils flashed to get the oil out & change the compressor $600). Then it would need cleaning (at least twice a year) using special equipment (~$100 each time). His advice. Get rid of it and buy a new unit. His words: "sh..ty design".
    I bought this unit refurbished (the technitian told me they changed the compressor) which means it came with only 1 year warranty and am now stuck. I called KA and they asked me to fax a description of the technitian's evaluation. Then they'll think about it.
    I can't help but think they have dealt in bad faith and that they are aware of their bad design and the fact that there is virtually no access to the coils underneath and threfore the need for special cleaning equipment. This model is a disaster waiting to happen.

  • Je
      19th of Dec, 2007
    0 Votes
    Kitchenaid Superba Dishwaser - Poor service!
    KitchenAid
    Danville
    California
    United States

    We bought one of the high end KitchenAid dishwashers in 2002. It performed well in the cleaning category, but it lasted exactly 3 years, required 3 service calls, was down for a total of 6 weeks and I finally took a cash settlement from our 3rd party extended warranty company to let them walk away from it. When we replaced it in June 2005, I could not get a Bosch with the necessary dimensions and features I needed. Consumer Reports and others rated the KitchenAid highly and few complaints appeared around the web. We bought a new Superba dishwasher for $1,400 including the extended warranty. Guess What... 18 months old and the electronics have totally failed. To add insult to injury we have been without it for 16 days now and they can't get the parts due to backorder in manufacturing. Right now the ETA for the parts places the dishwasher out of service for over one month with probable repair around January 2nd or 3rd (yes, we have to live through the holidays without a dishwasher, and my demands to KitchenAid to replace the unit fall on deaf ears. Their poor quality and poor parts availability, and poor service commitment has repeated four different times on two appliances for us. We are done purchasing any KitchenAid appliances. Warning: KitchenAid builds unreliable appliances and refuses to provide its customers with reasonable quality service!

  • Va
      8th of Jul, 2008
    0 Votes
    KitchenAid - Never again!
    Kitchenaid
    United States

    Kitchenaid products used to be a cut above, but now they are just an overpriced piece of junk Whirlpool. I'll never again buy anything made by Whirlpool or any of their divisions. Have a dishwasher less than a year and a half old; needs major parts, but all are backordered. Trying to talk to someone (who cares) on the phone is an excercise in futility, to say the least. I should have bought another cheap Kenmore. Four adults and 2 small children without a working dishwasher going on 5 weeks now is beyond reasonable.

  • Su
      19th of Aug, 2008
    -1 Votes
    Kitchenaid Appliances - Poor quality and service
    KitchenAid Appliances
    Texas
    United States

    I just moved into a new house and have KitchenAid and Whirlpool appliances throughout the kitchen. The oven has had to be repaired 4 times, the frig water dispenser didn't work, the gas cooktop wasn't installed correctly and the dishwasher doesn't always start when you shut door. A&E gives an 8am to 5pm window and they have canceled the afternoon of day of appointment. They don't follow up to let you know when parts are on backorder and it could be weeks/months before a repair will take place. They send parts to your door and expect you to know it is the right part and inspect for problems. I have worked with customer service and management. They don't really care about the customer, only the rules to follow to have an item corrected--they will rebuild for weeks/months and not replace your appliance once it's in your house, even if you have not closed on the home. Stay away unless you have hundreds of hours and unlimited patience and don't need your appliances to work.

  • Va
      1st of Dec, 2008
    0 Votes
    Kitchenaid - Oven failure
    Kitchenaid
    United States

    I have a Kitchenaid wall oven less than 2 years old that has failed to work after a cleaning cycle. I have read several complaints about this, repairs will be the Thermal Fuse or Control pannel, caused from overheating during the cleaning process, Kitchenaid replies that is it not a defect.???

  • Lo
      4th of Nov, 2010
    0 Votes
    KitchenAid - Broken after 5 repairs
    KitchenAid
    United States

    When we redid our kitchen last year we bought a new 'highly rated' KitchenAid compactor. We had 2 compactors previously, and each went 8+ years without a single repair. This one is 18 months old and is broken again after being repaired 5 times!!

    The first two times it was the switch that needed to be replaced. The third time it made a very loud thumping noise which was very worrisome. The fourth and fifth times the main gear (which is only plastic!!) broke. And this past time the repairman (whom I have depended on for years) tells me the motor is shot as well.

    I have written to and called KitchenAid and not heard back from them. Very frustrating!

  • St
      23rd of Nov, 2010
    0 Votes
    KitchenAid - oven
    United States

    I have a Kitchenaid microwave/oven combo that the membrain switch went out in. The part has been on back order for 6 months now. The appliance was produced in August of 1999 so this tells me that the kitchenaid brand has a life span of 10 years. Before this incident, I purchase a Kitchenaid refrigerator and stove top based on the reputation of being top of the line. Never again will I purchase this brand. Brands like Frigidaire costs a fraction of the price and last twice as long. I have contacted Kitchenaid but received the same message over and over again.

  • Po
      23rd of Nov, 2010
    +1 Votes

    Ten years? That's a pretty good life span for a microwave. They probably have to custom make your part.

  • Pk
      2nd of Dec, 2010
    0 Votes
    KitchenAid - Needs a wakeup call
    KitchenAid
    United States

    I originally purchased a Kitchenaid Convection double oven, paid $2, 100.00 plus. This is a poorly engineered product and should never have been sold to any consumer. Cannot use the self-cleaning option on either oven, it trips a sensor which is about $100.00 to replace. The bottom oven door hinges are inadequate, we have had to replace them 8 times. Contacted Gwen at Kitchen-aid, offered to give me a few bucks off a comparable oven which they current distribute...$3, 100.00 Really, are you kidding me, I would rather cook in a dutch oven outside in the middle of winter than purchase any kitchenaid product again. Who wants to join a class action law-suit?

  • St
      27th of Jan, 2011
    0 Votes

    I sent in all the things required to Kitchen aid to receive my rebates, I received a letter stating I did not send in a cash register receipt. I had bought this on line and received an email from Kohl's that they recevied my order. I am sending more info in and hopefully will get my rebate back.

    Whats up with this? I think its a scam!!! Beware buying a Kitchen aid mixer and hoping you will get the rebate and the free recipe book and subscription to a magazine. I also cut out the UPC code from the box!!!

  • Bi
      21st of Mar, 2011
    0 Votes
    KitchenAid - Did not stand behind their product
    KitchenAid
    United States

    I recently bought a KitchenAid 27" double oven. After using it for a week or so, I noticed that on heating, the heat shield, which supports the element, buckled and touched the element, which then blackened. When I reported the problem to them, they replaced the shield twice, the element and shield once, and then informed me that "that is the way it is supposed to be". There is clearly a manufacturing defect in the heat shield and KitcheAid would not take responsibility for it. I will NOT buy another KitchenAid product because of their lack of responsiblity for their products.

  • Mo
      26th of May, 2011
    0 Votes
    KitchenAid - Superba Appliances
    Kitchenaid
    California
    United States

    About 5 years ago, I bought a Kitchenaid Superba side-by-side refrigerator/freezer along with a wall oven & microwave. They've all broken - some more than once. I will never buy Kitchenaid again and warn you not to either. Within 6 months, the plastic on EVERY ONE of the shelves in the fridge cracked; I had to get all new shelves. Then the springs on the microwave door broke - I fixed those myself. Then the microwave light went out - it will cost ~ $150 to replace this little LED light because the whole unit has to be taken out of the wall. Next, the oven lock froze when the keypad reset itself (for no apparent reason - not a power outage). The latest is the cheese/meat drawer broke and needs to be replaced. Unbelievable junk.

  • Ka
      18th of Sep, 2011
    0 Votes
    KitchenAid - ongoing icemaker repairs
    Grand appliance
    mt. pleasant
    Wisconsin
    United States

    Purchased Kitchenaid appliances for my newly constructed home, only to have had nothing but problems with the ice maker (not making ice), and to find out that I had no warranty! Every since 2005 I've had a couple of kitchen aid techs to repair, plus sears (which was just here and charged me 450.00 to repair...still NO ice!) So I've made another repair appointment with them. I will NEVER buy Kitchenaid again OR recommend to anyone!!! Grand appliance was no help either!

  • Ur
      2nd of Feb, 2012
    0 Votes

    Excuse me. . . I carefully followed the directions, including the KitchenAid UPC's, though the form failed to list MY ITEM as a rebate, I was assured by the retailer there was no problem with this issue. I have no recourse, I am screwed as well as my postage. I can only wonder as to how many people out there feel at fault. . . if the form is incorrect your UPC is invalid too!!!

  • Fi
      3rd of Jan, 2014
    +1 Votes

    I sent everything needed for the rebate and was denied for this reason "Submission did not include any valid original KitchenAid UPCs". This is absolutely not true because I personally included the original UPC code which I peeled out of the box! I am very disappointed with KitchenAid.

  • Ki
      14th of Jan, 2014
    +2 Votes

    We purchased a 5qt Kitchen Aid artisan mixer from an online site. We mailed a complete form for the $50 rebate with UPC.. Of course, we received THE postcard stating "UPC missing." Hello!? Obvious scam, so why isn't Kitchen Aid investigating?!? P.s. I made a copy of the UPC, bet they are expecting most to not do this. Their credibility as a company is going downhill. Class action lawsuit?

  • Jd
      18th of Feb, 2014
    +1 Votes

    We purchased a Kitchenaid mixer online on Christmas day that came with a $50 rebate.
    I sent all of the required documentation, rebate form, copy of store receipt and original UPC cut out from the side of the box. Today I received a postcard proclaiming that I "DID NOT" send in a copy of the UPC. I'm sorry, but I most certainly did and it was stapled to the rebate form and the copy of the receipt.
    Is this some kind of game these people are playing? I send in rebates all of the time, and aside from one other shady outfit that was being investigated by the Better Business Bureau, this is the second time one of these places has tried to say I didn't include the UPC. They say there's no way to prove we bought the mixer unless we provide them with a copy of the UPC, which unfortunately we've not been able to locate. It doesn't matter to anyone in this company that we still own the mixer that we registered online (and they have that info in their system) with the original serial number on the bottom.
    I can tell you right now, this is the last time that I'll ever purchase anything from Kitchenaid. This is a very dishonest company and they're a complete ripoff. We'll not purchase another one of their products ever again.
    Attached is a photo of the mixer they claim we can't prove we purchased.

  • Dp
      20th of Feb, 2014
    0 Votes

    I sent in the same type of rebate for the artesian 5 qt stand mixer, and also received a post card like the one above stating "Submission did not include any valid original KitchenAid UPCs". I did send it in, It was a large sticker that was on the box, not a UPC that you had to cut out the cardboard. I found my copies, and on the rebate form there is a website where you can look up the status of your rebate (kitchenaid.rewardpromo.com). Sure enough, it said I submitted a UPC that was missing or not valid. There is also a customer service number for rebates on the rebate form (1-888-474-2457). I called the number, and the rep was very nice. I gave her my info, and was put on hold a few minutes. She said they scan everything they receive, and that she did indeed see the UPC and would process the rebate, which I should receive in 4 weeks. Try calling the number. Hopefully you'll have the same success. Good Luck!

  • De
      4th of Mar, 2014
    +1 Votes

    I sent in my rebate for a KitchenAid mixer the post mark was in early Jan i just recieved a card saying my postmarked was not in the time frame i called they said my post mark was for 2-3-2014. I asked for a return of my info to check the post mark they dont have it. WHAT A SCAM
    WILL NOT BUY AGAIN!!!

  • Vu
      6th of Mar, 2014
    0 Votes

    I bought a Kitchen aid online through Sams club during their $50 rebate scam ###. Sent in all the documentation and was denied. What a load of crap. So very disappointed because that's how they try to make customers buy their ###. Reel them in with fake ### scams like this and then deny every single claim. Such bull ###. Never buying anything from Kitchen Aid again. Sorry Kitchen Aid you lost my business Losers.

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