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KitchenAid / fridge alarm won't shut off

1 United States

we bought a brand new Kitchen Aid refrigerator and had it installed on June 1, 2008. 10 days ago, the alarm which alerts us when the temp deviates from the normal setting. A rep came out a day later and said the main board needed to be replaced. It would take a week to get in. We scheduled an appointment for today. We went out of town to return to a fridge whose alarm goes off every 5 seconds. We've tried everything to get the alarm off including turning off the fuse. Nothing works.
Now I'm told that it will be another 2 days to get the part. Meanwhile, we have to live with the constant sound of the alarm, every 5 seconds. It is clearly a defective item. I've talked with Kitchen Aid & they don't care at all about this situation. The item is clearly defective. Both techs were completely perplexed by this issue.


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