Kissling Interests, LLC. / Lack of Customer Service Skills
This company call them self "The finest property Management in Buffalo NY", they definitely dont know the definition of the word finest, I move in to one of this Apt on January (Winter time) when the snow has everything cover up and dont allow you to see how deteriorated is the property, when you can not see that landscaping is not in their dictionary and worse is so cold that until summer you realize that your neighbor's can be so in to problems that cops visit this property around 1 or 2 times a month and when I say cops I mean between 10 to 20 at the same time, before living in this place my kids only saw them once at school and because there where invited. When I first saw the interior of the apartment I was not convince but I had to take in consideration that Buffalo is an old town and bldg look deteriorated, old inside and out side.
The only nice person with who I had interaction with and who show me the apartment, her name was Kim, promise me maintenance department will fix a few thing that where damage and broken like the front screen door. After 3 months they only ad a screen to the door that still is broke and waiting to be replace.
I had issues with the toilet and call the 24hrs emergency number, after more than 10 calls and around 6 messages at 10pm an employee name Louis told me he was attending another emergency and that my issue was going to be address at the morning.
I can really explain how surprise I was, specially when I come from renting with Equity Apartments which after my experience with Kissling I recommend to any one who is in search of renting (Equity.com).
I drive to Home Depot purchase some equipment and took care of the situation even do I'm paying $600.00 a month only including water, plus 10.00 for parking oh! they charge you 10 dollars to park your car but there is no parking available and neighbors are in constant arguments between each other for the parking's. Going back to my toilet after I had fixed my self I call and specifically NOT AUTHORIZE them to come in my apartment cuz I already had take care of the situation, and told them to contact me for more information or my authorization to come in (Law in NY state dictate that they can not come in without the tenants permission) well they did! come in, left 2 lights on, one door unlock and step on my white rug leaving a nice big stain.
Overall this people are very unprofessional, rude, dont perform a god job or service and I hate how every month I have to send them evidence of not having any balance pending cuz they are always saying you own them something. Renting with Kissling Interests LLC. is a nightmare very disappointing they literally treat you rude and have you feel like you are paying a big amount to live in a very cheap project.
You dont know how much I want to finish my lease with them and move :-(