Kingston / Bad service
Until recently, I had very much enjoyed placing purchases with this online retailer (they make an awesome product), but after much frustration in trying to place an order for some SD cards, I have to say that I'm just not pleased. Here is an example of what I would get after putting in (on several minutes and hours apart attempts):
>>The transaction resulted in an AVS mismatch. The address provided does not match billing address of cardholder.
>>Street Address: No Match -- First 5 Digits of Zip: Match
>>CVV2 Code Match
What I was told was that there were new security measures in place in order to make sure that the billing address I'm entering is the same as the bank. Apparently "case sensitive" is the key.
Well, after checking my banking statements, talking to Kingston's customer service (around 3 or 4 times as well as an email) and my bank's.
I was told (albeit nicely) on both sides that it's the other side's "problem".
Since this time, I have placed a few orders with other online retailers (in the past 24 hours since this all started) and have had no problems with my orders going through.
The only constant I kept hearing from Kingston is "we implemented new security measures to protect against fraud". For which I totally understand.
But when you have checked and checked that you're properly putting in the proper info, yet you still see the same results. It makes it even much more frustrating. Especially when they don't seem to offer any solutions in order to help you.