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KingSize Direct
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KingSize Direct
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www.kingsizedirect.com
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1.1 64 Reviews

KingSize Direct Complaints Summary

1 Resolved
53 Unresolved
Our verdict: If considering services from KingSize Direct with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KingSize Direct reviews & complaints 64

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4:01 am EDT

KingSize Direct Seller wants sweater back, but I already returned it

The website www.kingsizedirect.com has problems with the sizes. I bought two sweaters and t-shirts from the company, but I ordered size M. After couple of weeks I received the size L. It was so huge for me. I took the order and returned all items back. But the seller informed me that he hasn’t received one sweater, but I thought that he lied to me. I returned it. He refused to return money back until he would get the sweater. What do I need to do?

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5:12 pm EDT

KingSize Direct Poor quality merchandise and no customer service

I have been a KingSize customer for many years and I have steadily seen the quality of their merchandise drop. My last, (and final) order was placed 14 days before I was to leave on a Florida vacation. I specifically ordered items that were listed as in stock so that they would arrive in time for me to use them. Fully 1/3 of the order turned out to be backordered. strike one. All The tank tops I ordered shrank fully two sizes from comfortable to tube top. These were 20$ tank tops! strike two. I took the time to e-mail them and explain my dissatisfaction and got an automated message with a link to the return console on their website. There was a link for additional communication but it doesn't work! By the way, their return policy is for you to pay return shipping and when they get around to checking it in you may get a credit. Strike three:.

For anyone reading this I would heartily recommend that you shop elsewhere.. If anyone at king size can read this, shame on your company:. Here is a customer looking for a reason not to stop doing business with you and the best you can muster is an automated response and a long wait on hold". The only recourse I have is to post a review on the WWW/. Here you go|.

In fairness, I ordered some champion brand merchandise and it is fine quality and decent price?. I am less than impressed with the quality of any of the KingSize brand merchandise I purchased. Cheap materials, crooked seams, marginal fit. It's pretty big (until you wash it) and that's about it.

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12:32 pm EDT

KingSize Direct Wrong sized item

First problem was a pair of water shows that were marked wrong and were two inches too short . They sent me another pair charging me another time promising me they would refund the difference when they got the orginal pair back . Then I got a email and was told they recived some flip flops? and charged me another $6.50, No one seems to know how to solve me problem and won't return my money either.

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enlow_brad
Columbus, US
Mar 24, 2010 8:29 am EDT

Made what they call a simple return for exchange. They unauthorized charged my bank account for a new item sent that was a simple exchange. Worked for three weeks to get a credit to my account and still nothing done. REALLY sick of KingSizeDirect

ComplaintsBoard
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11:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KingSize Direct Unauthorized billing

This company uses a sign up charge after you obtain a credit card from them. I did not sign up for on-line web service or services. They billed me $25. for not paying my invoice which they did not ever send me. I called and got that credited--than they set me up with a rewards program to another company. They said it was from them and had me billed in Feb--and--March. That I had to call them for credit. I did call and got it credited and was told this was started in DEc 2008 when I start my credit service with KingSizeDirect. I did not sign up as I did this over the phone with them. I have contacted all three credit company's by mail and they have no reports on them. My advise is to NOT obtain any credit card from these company's. I did not have any outstanding balance with them and even have a letter from them informing that I had an a $0. balance. Then they hit the account again. I canaled the card.

Read full review of KingSize Direct and 4 comments
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Lucille Arbisi Barthelman
, US
Nov 25, 2023 6:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I cannot understand how you can charge so much to ship a pair of shorts! I have shopped for my disabled son for years. Between taxes and shipping it costs $15.00 to get a one pair of shorts. Ridiculous!

11/16/23 From Rockford, Illinois

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Tom Keelan
, US
Mar 11, 2023 8:52 am EST

I spoke to 3 different person's and they all don't understand English they all were trying to sell other than my $42.98 order I was on the call way to long they lost a great customer do yourself a favor don't order from them go to Walmart insted

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mens leather coat
Rockford, US
Dec 26, 2022 1:23 pm EST

I purchased a leather mens coat with king size card. Wore it one week. Put hand in left pocket and it ripped. I would like refund. Not a quality coat. Just recieved it two weeks ago. You have record on file because i bought it with king size card.

Carl Bufalo

7725 Lamontee Dr

Rockford,IL 61103

[protected]

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Lar51wol
Sparks, US
Oct 11, 2022 7:27 pm EDT

I may have selected to get emails for sales but I sure don't remember authorizing to be charged $14.95 a month for them. I would like a refund for those charges.

KingSize Direct Customer Reviews Overview

KingSize Direct is a popular online retailer that specializes in men's clothing and accessories in extended sizes. The company has received numerous positive reviews from customers who appreciate the wide range of sizes and styles available, as well as the quality of the products and customer service.

Many customers have praised KingSize Direct for their excellent selection of clothing, including everything from casual wear to formal attire. The company offers a wide range of sizes, including big and tall sizes, making it easy for customers to find clothing that fits well and looks great.

In addition to their great selection of clothing, KingSize Direct has also received positive reviews for their customer service. Customers appreciate the helpful and knowledgeable staff, as well as the easy ordering process and fast shipping.

Overall, KingSize Direct is a highly recommended retailer for men's clothing in extended sizes. With a great selection of styles and sizes, as well as excellent customer service, it's no wonder that so many customers have had positive experiences shopping with this company.
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KingSize Direct contacts

Phone numbers

800 3388 1111 1800 3399 0000 More phone numbers

Website

www.kingsizedirect.com

Most discussed KingSize Direct complaints

Unauthorized billing
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(opinions to this review)

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