This customers statements are misleading. He also posted twice under two different names.
We are in the liquidation / auction business preforming liquidations for Banks and Companies, many of which are closing their doors. For our service to be functional items must be removed promptly and thus the need for liquidation / auction. It is auction industry standard for buyers to loose their purchase if not picked up after 3-10 days and 99% of our buyers take their items with in 48 hours. We typically give our buyers 1 week with the possibility of an extension. IN THIS CASE IT WAS 2 YEARS!
This was an international buyer. We believe the real issue with this buyer not picking up his item was due to the fact that this item was very large item (10, 000 lbs). The removal, load-out & international shipping would have been as much as or more than the item itself. Quite frankly, in his own words: he did not have the extra money for these expenses. Not being local also made it difficult for him and the airline tickets would have been expensive I'm sure. We regret the buyer lost his item. We are here to help buyers understand these costs before the auction, but it is unfair to accuse us of being dishonest when he not only had more than ample time to make the pick up but failed to communicate with us.
King Surplus has been in business since 1970. We sell hundreds of thousands of items per year and normally have more than 36, 000 items in liquidation at any given time. If what this buyer said was true we would have hundreds, if not thousands, of dissatisfied buyers making comments such as this. We here at King Surplus will go out of our way to help buyers know what the associated cost of S&H are before the liquidation. However, we are not shippers but liquidators and there is a point where the buyer must take responsibility for their purchase, pick it up, move it, pay storage or something. If not, in any auction you go to the buyer will ultimately risk loosing their purchase.
Thank you for taking the time to hear our side of this complaint.