I ordered a couple of swords one was a duplicate order I made on accident. The one I made on mistake I emailed them and explained the situation and they said the order was canceled and that I will receive a refund asap. The second sword I waited for about a month and contacted them asking what is going on with my package.. told me that It was back ordered and that their shipment was stuck in customs. I told them that if I would not receive the Item before August 14th (order originally made on like July 7th) that they might as well cancel that order as well because I ordered the Item as a prop to a costume. They then told me that they were sorry i was inconvenienced or something like that, and told me that my ordered had been canceled and that I would receive my refund ASAP (second time) It is now October and I am still trying to get my refund back from them..