Menu
KinderCare Education
KinderCare Education Customer Service Phone, Email, Contacts

KinderCare Education
reviews & complaints

www.kindercare.com
www.kindercare.com

Learn how the rating is calculated

2.2 102 Reviews

KinderCare Education Complaints Summary

31 Resolved
71 Unresolved
Our verdict: Engaging with KinderCare Education, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for KinderCare Education has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of KinderCare Education. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

KinderCare Education reviews & complaints 102

Sort by:

Newest KinderCare Education reviews & complaints

ComplaintsBoard
V
12:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KinderCare Education awful company

KinderCare, just does not Care. They only Care about money that is brought in by the Care that they SAY that they provide to the children in their Care. Unfortunately, most parents believe them. I was the permanent/full-time KLA teacher for 4 centers for over 4.5 years, (totally growing the program). I resigned my position on March 30, 2008, due to unfair corporate practices directed towards me, a TEACHER.

I strongly believe that Preschool teachers NEED to have a Union to represent them. I know that I would still be working at KinderCare if one were in force that specifically targeted the needs of Preschool Teachers.

Read full review of KinderCare Education and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
L
L
LouLoubee
Kaukauna, US
Feb 07, 2010 12:01 pm EST

Couldn't agree more.
There is so little respect for what we do. It's so sad.

B
B
Beware/childcare
Dallas, US
Aug 13, 2009 10:20 am EDT

KLA waste of your money. You must have been needed in a classroom and asked to work in a regular classroom instead of doing your job as the KLA teacher.

A
A
azwolf
Phoenix, US
Jul 25, 2009 2:59 pm EDT

www.MyChildCareGuide.com is a national search and review website on licensed daycare and preschool providers in the United States. Be a resource for other parents in your area by stopping by and leaving a review on your provider today!

P
P
Pamela Thorum
Xenia, US
Mar 29, 2009 5:20 pm EDT

Oh, I so agree with you! Taking care of someone else's child is a huge responsibility! It used to be that love was enough. Now, love counts for nothing! Caring counts for nothing. My goodness, you can't even call a child "sweetheart".
I am greatful for the caregivers I had and my son had that "loved us" and won my faith and trust on that! Pam

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KinderCare Education terrible experience!

Do not work for this company or take your child there. They will say anything to get you to bring your child there. Believe me, they try to brainwash staff into telling the parents anything they want to hear to get parents to bring their kids to the center. They say they want to make sure the things happening in the center are in the best interest of the children. What a crock! All they care about is the money.

Staff are paid crap and are overworked. They are expected to work overtime and make everything seem perfect for the parents, but it is all for show. They want you to do all these activities with the kids but don't supply the materials you need to do them. Then you get in trouble when you don't do them.

Kids are treated improperly. They are physically and emotionally abused and its not taken care of properly. Staff are treated improperly. They hire people who will work for the least amount of money. Parents are treated improperly. They are charged ridiculous amounts of money to send their kids there and their kids don't get any of what the managers tell parents they will get if they bring their kid there.

I had a parent who I was friends with that their kid heard the assistant director talking to another teacher about going out and getting drunk. Then driving home drunk. Her kid was so scared to get on the bus with this person (the assistant) because the kid thought she would be drunk, that my friend took her kid out of the school. When she went to the head of the center, she was told that the assistant director would be talked to. What?!? She was talking about drunk driving in front of the kids. I left there right after that. I don't want to work with someone like that. Nothing was done about this. Scary!

Avoid this place at all costs!

Read full review of KinderCare Education and 30 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
30 comments
Add a comment
A
A
Anonymous User2
, US
Nov 12, 2018 2:13 am EST

This place should be called Kinder Don't Care!

Employee standpoint HORRIBLE management !

The management is terrible inconsiderate and talks down to whoever they can

N
N
ninalulu
, US
Apr 06, 2016 9:38 am EDT

I have worked at Kindercare in Houston Tx on Belfort and Broadway please donot send your child here. They teachers are ok. But the Director is a lier and all she do is talk about her boo that she never have. Lol she dont care about nothing. All she care about is money and her damn hours in her building. My hours always cut she didn't care her staff. She never stood up for us are anything. When we tell her we need something for the kids she will say ok but never get it. She never walked her building to see if we were all ok. All she did was sat at her desk on her phone. Even been in the classroom in baby room talking and have her legs up cross and rest them on the baby little shelf. Who does that. She never sat a good example to her staff. She never dress professional to represent her center. Oh yea and her boss Christine lol she is a hot mess too. She is the district manager and she was not better. I really hope kindercare just do more investigation on there employees more often. Especially the center and district directors.

V
V
Victim12345
Richmond, US
Dec 29, 2015 1:23 pm EST

Had very bad experience with West End Kindercare, Richmond

I
I
it ain't what it seems
, US
Oct 28, 2012 3:07 pm EDT

I was there several years and it changed drastically. I knew many wonderful teachers
and went thru different directors & assistants. But for those who say it's all about the money, it sure is. Enroll, enroll, enroll. Tell prospective parents what they want to hear. When they come for pick-up, talk positive with a smile on your face, no matter what
happened that day. Babies and children are bounced around to different classrooms
to maintain ratio and convenience...and some parents have no clue at pick-up
that their child was "sent back" to a younger classroom most of the day.
Work conditions are at times unbearable for employees. You don't find out until after
you start what will be the norm. Before you are hired, you will be told what your hours
will probably be, but the truth you find out is that you will work anything and
everything that works for them. You often go into work thinking you will be off at a certain
time, but then you will be expected to work much later, because they are "short" teachers
that day. You might work a 6-hr day or a 9-1/2 hr day. Breaks? NEVER guaranteed.
If your state doesn't have clear labor laws, they take advantage of that. I've
seen teachers work 8 hour days without any break, many times. Bathroom breaks,
HA! They often deny you that basic right. You will have to buzz the office and hope they
won't turn off the buzzer, or if they say, "ok", realize it might be a LONG time before someone comes to relieve you. I've had hour-long waits...and they think it's funny
when they finally get around to you.
They play favorites, and heaven help you if you aren't one of them. Not just with staff,
but with parents/families too! They will bend the rules for some parents, then be
very strict on others. If you are a person of integrity who values fairness, RUN! At best,
your job will turn very very stressful. It's one teacher to a thousand rules. That's what
your day will be about.

A
A
anonymous55
, US
Sep 05, 2010 7:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is to WoeAsYou,
FYI, you bitter, underpaid [censor], my kid moved to a REAL school and is doing fantastic. Whatever happened at Kindercare had left her traumatized. She was only acting out for 3 weeks and the so called teachers, and I use that term loosely, didn't want to deal with it. Throwing a book or a pankcake on the floor does not constitute as "child endangerment. " You think you sound so smart when you say "common sense people" haha. Face it, not everyone is meant to be a teacher. You don't know anything about me. I have 4 children and discipline them just fine. I'm always supportive of the teachers and take their side. I was under the impression that teachers do what's best for the kids. I was wrong here. Kids don't understand nor care about how much money teachers make. They just want attention and affection. You don't go into teaching for the money, honey. Everyone knows that. You do it because you love kids and want to help them. Sure it's easy when you tell the kids jump they say how high. But it takes a special person who is willing to help a somewhat troubled little kid, who was having a hard time adjusting to a new classroom. Stop blaming the parents and the kids because you and your kind aren’t smart enough to get a real teaching education.

D
D
Done with Ignorant People
, US
Aug 03, 2010 1:41 pm EDT

I have been in and out of the childcare profession (for various reasons) for the last 25 years. I have worked as a cook all the way to a Director. Most childcare facilities do not offer enough money to qualify excellent staff that parents want to see. You get what you pay for. With that being said, there are some EXCEPTIONAL teachers who do it for the love of the children and not for the money. There are raises to be had, not large ones but there are raises that can happen if they perform and are quality staff, on an annual basis. I think you all need to understand that if you want the warm home environment childcare, you need to go to a home care provider and trust that not having any other eyes on your child to protect him/her from whatever, might be your better best. But I assure you, that isn't cheap either and who holds these providers accountible. Your choice...no one is perfect..not even YOUR child. Most places have employees sign a waiver stating that there is no medical condition hindering them from performing a job in the manner with which is expected. if you are pregnant and you can't stand for long periods, you should get a Drs note. Where I worked you were not ALLOWED to sit because it was for the safety of the children. A teacher can get to them much faster if standing and patrolling the area, if you will. Know what you are talking about before you slander any company. As parents...you must think you are perfect too. I think there are several issues on this blog that need to be addressed or at the minimum, have decent understanding and non judgmental people addressing. Good luck to you in your endeavor to find the perfect environment for your perfect child!

M
M
Mrs. Cheema
Bolingbrook, US
Feb 19, 2010 12:33 pm EST

I agree thay work very sloppy there is no hygiene, my sons got everything even Herpes virus from Kindercare in Addison Illinois, I would NOT recommend anyone to send their children there, I am starting legal proceedings as they have even billed me wrongfully. They have no records to prove their claim and are still insiting on billing me. They do not have registrastion records they have falsified sign in sheets, they are a scam and I am going to take them to the cleaners for this.
Staff at all teh kindercares I have visited in illinois are bad. A rotton lot of drunks and uneducated low-lifes.

W
W
WoeAsYou
East Stroudsburg, US
Nov 04, 2009 10:21 pm EST

Also, if your child is endangering other children, yes, they will be disenrolled. Common sense, people. Please.

W
W
WoeAsYou
East Stroudsburg, US
Nov 04, 2009 10:19 pm EST

Oh, but I worked at a Goddard school, same thing. All these places are the same.

W
W
WoeAsYou
East Stroudsburg, US
Nov 04, 2009 10:18 pm EST

Um, benefits? I really hope you're kidding. This kind of a job is a joke. If you haven't done it yourself, you have no idea. These people don't get paid nearly enough to deal with your kids, and your own, [censored]. That's why turnover is so high. It seems like such a nice idea in the beginning, but really, you end up an underpaid, overworked, disrespected 'baby-sitter' of way too many children than anyone should have to handle.

If you think it's a teacher's job to control your child, fine. But do your job as a parent, also...which should be more important. Sounds like you're the one 'passing the buck'. You're the same kind of parent who would be pissed if there was too much control as well. I know your kind, I can spot you a mile away.

Face it; your kid sucks and isn't even worth being paid to deal with.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact KinderCare Education customer service

Website

www.kindercare.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with KinderCare Education?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with KinderCare Education Customer Service. Initial KinderCare Education complaints should be directed to their team directly. You can find contact details for KinderCare Education above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about KinderCare Education. Discuss the issues you have had with KinderCare Education and work with their customer service team to find a resolution.