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KidsFurnishings.com / Stay away from them

1 United States Review updated:
Contact information:

We ordered a bunked from Kidsfurnishings.com. The company failed to delivery the bed when stated -actually early, which was a huge problem due to the fact that it was gift for a five-year-old and I was out of town and the bed had to sit for three weeks before I arrived home to put it together. (Torture for a five-year-old.) When it arrived, several of the pieces were scratched - actually marked with masking tape so it was shipped with the company's knowledge of the scratches; several of the side rails corners were chipped, the safety rail did not fit properly short by more than an inch; and several of the cam bolts broke during installation due to poor quality. We contacted the company (first in late May) via e-mail and phone more than 8 times (as late as mid-July) with Bob - the owner - who stated new materials would be shipped. In the end, he never followed through and quickly blamed his shipping office. Eventually, he stopped returning our phone calls and e-mails. We would not recommend purchasing from kidsfurnishings.com and we have filed a formal complaint with the Better Business Bureau of Florida.

Va
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Comments

  • Go
      18th of Jul, 2009
    0 Votes
    KidsFurnishings.com - Unprofessional operation
    KidsFurnishings.com
    United States
    kidsfurnishings.com

    Ordered a kid's bunk bed on 2/9. Their website said delivery in 2 weeks. Furniture was finally delivered on 5/16, but was missing a key component. Voicemail and email messages have not been returned. Bed was unusable without the missing parts. Ultimately had to buy the missing parts from another retailer. Very unprofessional operation. I recommend avoiding this business.

  • Mi
      5th of Oct, 2009
    0 Votes
    KidsFurnishings.com - No Delivery-No Refund
    Kids Furnishings
    4725 E. Lakeland Commerce Parkway #3
    Lakeland
    Florida
    United States
    Phone: 800-309-1271
    kidsfurnishings.com

    Ordered kids bunk beds on Aug 15th with promise of two week delivery. We received no email confirmation or phone confirmation at all, althought our card was charged immediately. We have been on the phone with them every week since the first of Sept and no one knows where the bed is however, "it is on the truck awaiting delivery". After getting the runaround for two months, we have canceled the order and bought the same bed locally for about the same price. We ordered from Kidsfurnishings, com for the free shipping and delivery option, but free shipping and setup means nothing if they don't ship in the first place.
    Now for the last part. We have been trying to get a refund issued to our credit card and they said it would take ten days. It has been nearly two weeks and they said they would look into it and that it probably was in a big pile of paperwork waiting to be entered. Looks like we will have to do do a chargeback to even get our money back. Would not recommend this company to anyone, regardless of how nice they act over the phone, no one knows what is going on around there.

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