KIA Motors
reviews and complaints

We just purchased a used 2011 Kia Sorento. Hubby and I checked every detail on this vehicle. The body for ripples, hood for any dents or dings. I even crawled under the car on the lot to make sure there was no rust, no corrosion. Practically climbed into the engine compartment to make sure there were no water lines, corrosion like you typically see in flood cars, etc. Drove it from the dealership in Cape Coral to Port Charlotte (two towns over). I just rinsed the car today and noticed something off about the paint. I thought it was watermarks from the rinse drying before I could wipe it with the Chamois cloth but no. It's round paint chips that go right down to the metal ALL OVER the car. How is this possible? I'm pretty sure we BOTH would have noticed all the paint chips that have suddenly appeared. I checked on line and found a post someone had put up about Kia using colored wax when detailing their cars to cover up scratches. Even I didn't think this could be done to the point that the paint looks perfect but somehow they did. I've only had the car 2 days.

Purchased a 2014 Kia Sorento on May 31, 2013. On the way home I was caught up in a Tornado that caused 10K in body and mechanical damage. The dealer still has the vehicle as they cannot get all the parts they need for the past 2 months. I was told by the dealer that the car is built in the US but I now find that all of the parts are in Korea...i still cannot figure that one out. Kia's website will not let you enter in all the information that is required before submitting so that is a dead end. I tried from 3 different computers. I have tried calling several people at Kia's corporate office but nobody will return my calls. It certainly appears that Kia could care lees about customer service. I thought that you had to have parts for products you sell and provide a warranty on?

I purchased a Kia Picanto which now has 24, 000 miles on it. The car started running poorly and the power brakes failed. I took it to the Kia Dealership where it was purchased. They already knew of the problem, as many Picanto's had the same issue. It turned out to be a manufacturing defect involving the crankshaft timing gear and nut. The dealership (Kia of San Fernando) replaced the items, which failed again within a week. Now I will have to replace the crankshaft, all the timing gears, belt, tensioner, pulley and nut. So far have spent 84, 000p or $2000+ for this manufacturing defect.
Kia accepts no responsibility. I personally feel that Kia imports should be halted until they realize that selling junk they refuse to service is NOT acceptable anywhere in the world!
Shame on you KIA

This is to formally file a complain regarding the Service Warranty of Kia Motors Phillippines, gorordo branch Cebu City. Last Feb 2013 we informed Kia Motors regarding the issue on car speed gauge system. It would go up and down not functioning properly. When running the car regardless of speed, the automatic break system will suddenly engage. One time i was driving trying to overtake a vehicle, the no matter how hard i step on the gas the break system won't speed up the car. Good thing the approaching car slowed down. This problem is a high risk to accident yet complaint was not treated with urgency. In fact, no proper action has been taken.
Several times the car was endorsed to Kia Service center yet the in-charge catering the issue kept promising parts arrival which never arrived until now. Four (4) months had passed we are getting the same answer - part have not arrived and maybe this week it'll be available. Every time I've asked ETA of parts I'm always given the answer maybe and again promised. One time, i had to wait whole day waiting for the car to be repaired with no sleep just to ensure it was serviced properly. Personnel in-charge informed us that a certain parts has been replaced yet the real problem was not fixed. As a service center, any customer will be under the impression that it's reliable, dependable and ensure customer satisfaction. All we've got is promises, disappointment and unsatisfactory service. One time we spoke to Warranty Head of Kia Philippines Gorordo Branch Cebu City - Viol P. Inahid stating that he will personally oversee and ensure car get fix yet still nothing happened.
Last June 11, 2013 I've called the service service asking them to notify me as to the progress of parts availability yet no call follow up or sms was even sent out.Today June 14, 2013 i called the office again 2 days after, asking to speak to the warranty head but never passed on and place the call on hold for more than 10mins the call was suddenly dropped. I've been a good payer and absolutely disappointment of the kind of service kia can provide. Ordering the parts and not knowing the exact date of arrival is unacceptable especially when parts is ordered months ago as stated by warranty personnel - Clothy.
This bad service cause a great deal of inconvenience to my end. It absolutely defeat it's purpose for i end up borrowing or taking taxi cab which cause me a great deal.
I AM NOT GOING TO SEAT AROUND SETTLE FOR BAD SERVICE AND GREAT INCONVENIENCE.
PLEASE KINDLY ADVISE HOW TO PROCEED WITH THIS COMPLAINT OR ANYONE OUT THERE WHO CAN PASS ALONG THIS COMPLAINT I WOULD GREATLY APPRECIATE IT.

On the second of February kia motors called me to bring my car cerato . The car had a small accident and it already entered the maintenance..they told me that it will take one week only to finish.. but tell now i didn't receive my car .. and what made me angry is that the persons there are very rode and impolite in dealing with the customers .they told my if you are not satisfied take your car without painting and sign on that .this is why i want to make a complain for kia motors in Kuwait and please give me my rights...

In 2011 we bought two KIA Picantos second hand from Auto Pedigree in Kimberley. This one that I am complaining about had about 30 000km on the clock. It had a 100 000km service plan. About three weeks ago its gearbox breaks. They tow in the car to Bloemfontein Multi-franchise. The workshop manager refuse to repair the gearbox before we paid R3000.00. They call us and said that there is no guarantee on the car and we must pay for the gearbox in full. Because my daughter needs the car we pay and let is fixed.
Engin number G4HG90014241 Chassis Number KNABAJ513LAT847719. What is the use off a service plan

The is no service delivery from this branch. We are waiting more than 2weeks for a switch that needed to be replaced. The advisor (Hein Botha)said he would contact us but we have not heard from him. It's pathetic that we need to wait so long to have the car serviced. I had my clutch replaced at Toyota and it took no more than 3 days!
Personally I will never purchase a Kia because of the poor service delivery from branches in Pretoria and Centurion. The sales people don't seem to care if they sell you a car or not because they never give you feedback and parts are not available. A friend of mine had the same problems. You should not sell a car to a South African market if you do more harm than good-which is what Kia is doing in our country!A waste of time and money to buy a Kia product!

I purchase my new Kia Fotrte5 a year ago and this year my key would not release from egnition and therefore I couild not lock my doors until I got key out which some times to one hour plus .I had my car in 3 times already and still not fix .And when you buy there vehicle they tell you don't worry any problems they will take care of it, NOT TRUE DON'T BELEIVE THEM .I will never ever recommend Kia to anyone, my car is still not fix and I bought this car NEW OFF THE LOT, WHAT DOES THAT SAY .THERE ARE MORE DETAILS AND ISSUES, ALL I WANTED WAS MY NEW CAR TO BE FIX SO BUYER BEWARE DON'T GO TO CARDINAL KIA OR ANY.I would be happy to buy another vehicle somewhere else.If anyone has any issues with Kia please contact me by e-mail @ Arlene1.[protected]@yahoo.ca

Not a happy buyer

Kia is recalling 6, 680 of its 2008-'09 Rondo LX and EX models with the 2.4 litter engine because the fuel pump is preforming wrong. The car will not start up on the 1st crank it take 2 or 3x's before it cranks over and starts. My car is 2007 Rondo LX. Kia will not cover the cost as a recall. The exact part is used for 2007 thru 2012. I have had to take my car to independent auto repair place, because Kia would be charging me too much money, that I feel they should have fixed for free since the new the part is defective.

Dear the kia management,
I'm is ur customer from sitiawan. I hv drive back my car on 19/05/12. My ist problem is my gps system cant to use since I brought it, 2nd problem, now only between 2 mths, my cool air-cond coming to hot air-cond, dont know is somewhere leaking. I'm feel so sad, sitiawan dont hv good service. Everthing cant to solve it at sitiawan. Every time I need o take leave n go to ipoh for service n checking. Now i'm waiting my gps claim back from kl. N the time need to check my air cond together. Dont know how many time against take for checking. I really feel tired. One word, if I know early that sitiawan hv this style of service, I will jump to buy hyundai better. The ipoh road so bad. A lot of lorry/truck n a lot of stone flow down from lorry. My car's few place hv injured now. Who will paying back my time, my money..

It has taken me almost 14 months to come forward to talk about the complaints I have against Taylor Kia of Findlay. I am extremely disappointed, heartbroken, ashamed and humiliated. I bought a 2006 Kia Optima from Taylor Kia Findlay in February 2011. I should have known when I pulled away from the dealership to put gas in the car and I had no brake lights that I should have just returned the vehicle and got my money back. This Optima is the worst car I have ever driven by far. I have had to put nearly $2000 in repairs in it since I have had it. But I guess I should begin at the beginning.

The salesman I had was Thomas **. Good thinking, Taylor Kia, but up a guy with boy next door looks to do your selling for you. He talked me into the car. My first mistake. He told me the car got 31 miles to the gallon gas usage. First lie. It actually only gets 21. Not much more than my 1994 Ford Explorer. Later, the week I bought the car, he promised me fixes on the bit of body damages present (some knicks, scratches and one good gouge), a check of the brakes, and a once over of the fuel system. "I will call you with an appointment time for the mechanics, " he says. Never did.

By day 20 of the car, and Mr. ** avoiding my calls, I called him again telling him I wanted to give the car back, I was not happy with it, and I wanted a refund. No response. I called again at day 22, no response. I called and left a message for the manager, no response. Needless to say, I hate this car and I am stuck with it for the next three years or so. I can't afford to buy another car. I am a single mother of three, a full time grad student, work full time and make only enough to get us what we need. At this moment, the car is with my mechanic because it is not working and has to have the computer replaced. It has a problem with the fuel system also. My mechanic called Taylor Kia's mechanics to ask about what might be wrong with it and was given the advice of "bring it in and for $80, we can give you an idea of what could be wrong." No professional courtesy whatsoever.

And through all of this, I get the feeling that this email will be in vain, my voice will go unheard or I will get some call or computer generated email stating "Thank you for your feedback. We have forwarded your concerns on to blah blah blah", and I will never hear from you all again like the first time I emailed you three years ago about the rude and obnoxious salesman at your Toledo lot who humiliated me in front of my mother and children. I gave Findlay a shot because they are closer to home and they were a new dealership. I am so ashamed for having bought this car. I am humiliated that I allowed that salesman to rip me off like he did because I have bad credit and am in need of a good, reliable car for work. I am so terribly upset that I have to pay my mechanic nearly $2, 000 in repairs that should have been fixed by Kia before I bought the car. I want a new car. I want a different car. I want a whole lot, but I know I won't get it.

I am pretty sure I am just venting for no reason, but I had to try. If you were any kind of good people you would, at least listen to my concerns. I will never go back to Taylor Kia. I will not recommend them to anyone in my family or any of my friends. And I probably will copy and paste this email into an email of one of the news stations just so everyone else knows how Taylor Kia treats its customers with less than perfect credit. I am not an ** and I don't appreciate being treated like one by a business who only sees me as a short profit.

I got the Kia back from my mechanic later along with a bill for almost $2, 000. That is over a third what the actual car is worth. It still only gets 21 miles to the gallon and my mechanic says he doesn't really know what is wrong with it. I have the repair bill, and an itemized list of what he has done to it in the past month. Now I have to have the computer he put into it calibrated to Kia's computer. I spoke to Jeff ** and supposedly Shane, the general manager, on the phone three days ago. I was told to come in, fill out another credit app, and they would get me into a new car. I am behind on my payments by two months on the current piece of Kia due to illness and have been working it out with my finance company. I received a condescending call from Mr. ** stating that when I clear up my past payments, he might be able to help me. We'll see.

I took the bill into Kia today along with a question about getting the computer calibrated. The other manager (not Shane) treated me like I'm an **, that I don't know what is going on and if I hand him $75-$90, I can have it calibrated. I am done with that place. They have made me feel like a complete and total waste of life and that since I signed the papers for that car, I'm worthless to them now. I don't have the money to put down on a new car even if they offered one to me. I am ashamed and humiliated for even going there, and feel completely disappointed that I went back to try to get it straightened out.

Now I have had to be put on medication due to the anxiety I experience when I drive this car. It is on it's second gas tank and continuously leaks fuel. I feel like its a death trap.

I have received an email which says"congratulations! U have won 497, 000.00 & a kia motors mobile promo. Email: [protected]@hotmail.com or call +[protected]".
I have participated in a kia motors competition but wish to know if this is a scam. I have been asked to submit my details in the next 24 hours.
Please advice.

i bought a new car from Kia bolton in 04/2011. Kia had put the wrong registration plates on the car and this was not discovered until a year later when I had to apply for new road tax. I had been driving around for 1 year in a car that was not road legal and without insurance that covered the vehicle.
When it was pointed out to Kia - they immediately asked me to drive the car in to change the plates even though the car was not road legal. They said a manger would call and explain how it happened - they did not. when confronted they said they would offer me some kind of compensation - they did not. when confronted again they lied and said they had left messages for me - which I proved they did not. They then washed their hands of it and said there was nothing they could do. Upon complaining to Kia UK - they decided to also lie and tell me Kia Bolton was a franchise and I had to take it up with them, it is not a franchise - it is owned by Kia UK.
BUYERS BEWARE! Kia may offer a 7 year warranty but they will do anything for a sale and do not give any after sales service. They accept no responsibility and think nothing about trying to lie their way out of situations. Good Cars, good warranties but not worth the risk!

So me and vaportech went car shopping this afternoon. Looking to trade in my lexus for something faster. (car too much of a turtle :o) him looking to trade in his 335is.

[B]Note: I have test driven an IS F, m3 vert (sales drove, it was manual), camaro 2SS etc in the past weeks and many cars in the past (g35, bmw 335i etc) and never had a bad experience. Sales were always helpful and some were even encouraged me to test the car on off/on ramps (no speed limit technically).

This only applies if you're planning to test drive high performance cars at this dealer, they think you have to drive an amg like a kia just cuz that's all they sell. [/B]

Arrive at the dealer was greeted by sales (not gonna mention descent, but take a wild guess) took down info and we got right into the test vehicle (c63 amg). Sales told me and my buddy not to "push" it. So I took it easy around the bends, we go on the 401E on ramp and I gun it, redline etc. When we get off at the next exit, sales says...

sales: do you normally test drive cars like this (he meant me flooring/wot, redlining etc)
me: yeah, how else would I get to test the difference in these performance cars?
sales: i don't normally let people test drive cars like these, not to mention like that (he means me driving aggressive, this guy normally sells kias :facepalm::facepalm:)
me: you told me not to push it, so I'm already not.

After we go back westward back, he was quiet the entire ride back. I asked him multiple questions about the car to he did not answer... (ok so does he wanna sell cars?). He says yes but I can't push the car. (lol kia ok, not a 70g c63 amg)

When we get back he starts lecturing me how I shouldn't test drive cars hard.. LOL?! He was basically telling us we have to take it easy and not to push the cars... (he might as well blindfold me and put me in a corolla and tell me it was an amg :facepalm:) I tell him this isn't the c63 in the GTA, there are plenty (5-6 more) and if he thought we were messing around we'll leave on the spot.

At this point, I get aggravated as the salesman was basically against us buying the car.. [B]I understand it's a public road and you don't drive like a maniac, but flooring it on the on ramp, merging into the right which was free the entire stretch.[/B]

Not to mention the difference between the[B] hp and gearing[/B] of the IS F (414hp), c63 (453hp?), 2SS (400hp) can not be felt by granny shifting/partial throttle.

At this point vaportech asks for test drive, sales was reluctant saying how if we wanted to he would have to get the manager blah blah as he didn't want to be responsible if anything breaks... so basically he was telling us if we buy the car and drive it hard (redline to the designed rpm etc, stuff may break... lol). We tell sales go ahead ask for the manager. Sales comes out says his manager doesn't even wanna drive along.. so we go for test drive 2 with sales, vaportech driving.

Before we even leave the lot, manager walks out and stops us saying car has been sold. At this point I literally LOL'd. We both immediately get out of the car as I didn't even want to deal with the sales anymore, much less talk numbers. I calmly tell the manager to stop BS'ing us. If he thought we were messing around or didn't actually have the money for the car, tell us. Straight up told him, no sense in lying or giving us the "car has been sold line." Manager claims car has been sold online... hahaha dafuq and that I was a terrible person to question his integrity and calling him a liar. LMAO he's a salesman, what else do they do?

Sales also gave me a long lecture about if I wanted to drive fast, do it in my own car, that I didn't own the test/demo car and I shouldn't drive it hard, even if it was a test drive. He then went on the mention how I was driving too fast on the on ramp and kept saying I may drive crazy fast in my car but not this one, he even mentioned that he could probably drive faster than me in his car (LMFAO... what?).

Oh yeah for the record, I don't drive my own car that aggressively (I know how my car handles at 200+ kph, tracked it and know it's handling), if I'm putting down 50-80g on a car, I f___ing better be able to have a test drive where I can push the car/use it's horsepower.

Here's cliff notes for the lazy reader.

1. test drive c63
2. sales complains about pushing car (flooring/shifting/redlining etc)
3. I took it easy on the bends, I tell sales I'm not pushing it that much
4. sales lectures me about driving, saying this isn't my car, i shouldn't drive like this
[B]5. sales lectures me about being able to drive faster than me in my own car LMAO[/B]
6. sales refuses to take vaportech for a test drive says needs manager
7. we say ok get manager
8. comes back out sales comes on test drive #2
9. manager stops us before we leave, saying car sold online
10. i call bs to manager (i tell him if he thinks we're messing around, tell us, we'll leave right away and go elsewhere)
11. manager calls me a terrible person b/c i questioned his integrity (he's a salesman...)
12. we leave right away and go to another dealer to test drive properly

Anyway thats the story, [B]flame suit on (waiting for the all righteous/arm chair cops to come in)[/B], oh yeah below is the link to the listing, bet you if you called tmrw car will still be available.

5505 AMBLER DR
MISSISSAUGA, ON L4W 2V1
Sales: [protected]

[url]http://www.autotrader.ca/a/Mercedes-Benz/C-Class/MISSISSAUGA/Ontario/5_13357693_ON20070809180017101/?ursrc=pl[/url]

This article will give you an idea how this dealer and it's managers operates.

[url]http://www.thestar.com/news/crime/article/794262--car-dealership-workers-accused-of-1-71m-fraud[/url]

Just wondering if anyone has heard of these [censored]es. I went there with my niece the other day to help her purchase a car since it was her first. She was contacted and told she was approved for an auto loan. As soon as we pulled up on the lot we saw salespeople who looked liked thugs standing in front of the entrance smoking cigarettes and cursing? (no one asked us if we needed help). Once we were in the building a short haired blonde guy asked us if we needed assistance. Once we told him we were here to purchase a car he grabbed a salesperson and then an electronic tablet. He wanted my niece to put all her info on this tablet even though she had already been approved? The individual we were supposed to meet had called in sick, so the salesperson told us. So after she had filled out this tablet we began to walk around the lot to look at their vehicles. The cars were downright nasty. They had probably 15 used cars and only a handful of Kias. The used cars were dirty, had body damage, some were not inspected but were ready for sale? Anyway after an hour later she was told she needed money down for the loan when she was told over the phone that she needed no money down and she had already been approved? As I walked the lot earlier I had noticed a room full of females in the back of the building, sort of like a call center, I overheard one of the females talking to an individual on the phone telling them they were approved with no money down and that the loan officer would be waiting for them at the dealership. Sounded a little to familiar and obviously this is was a scam. I had also noticed someone Else's credit report and personal information left unattended in the waiting area. I decided to do some research and look up the business and was shocked to see that 99% of the reviews were horrible. Everything from lying to stealing and everything in-between. Google the business name to see the reviews. I found out the owners name is Nomie Bates and that there is another lot down the street that is owned by the same individual but run by his brother Corey Bates which is named Auto Connection. So I did some research on these two guys to find out that Corey Bates has a felony charge on his record for god knows what. Needless to say we left almost immediately and I plan on doing whatever it takes to inform other individuals in the market to stay away from this place. They are nothing but crooks selling damaged and uninspected vehicles. Buyers beware!

My first time purchasing a new car, and yet the worst experience ever.
The new 2012 kia forte ex I purchased appears to have an alignment defect, being that I have tsken it for service 3x. The dealership is telling me that I don't even qualify for the "lemon law" due to the fact that the bank has already closed and paid the funds. Point is, they will not work with me what-so-ever. Now I do know that I have consumer rights, so I am working on it... But if you are purchasing a car from this location, please don't. All they want is your money, and that's it! The several time I have been there, before I can ask for some assistance, I have waited for almost two hours every time.
Orlando kia has terrible service (Never again will I purchase another vehicle from them,)

Employee(s) Dealt With: Jordan Pelikan, Debra Sguigna, Adam Markiewicz. Before visiting this dealership, check the impartial reviews FIRST! How Kia Canada allows them to remain authorized is beyond those who have experienced 401 Dixie's less ethical sales practice.

The licensing agency OMVIC can’t even help you with a purchase agreement broken by the dealer case since it turns into a civil suit.

It’s unfortunate if Kia Motors Company doesn’t implement a better dealer guideline where an owner is expected to at minimal follow contract law. Dealerships such as 401 Dixie Kia {Car Nation Canada}, leave the automotive sales industry as one of the top worse consumer rated. One complaint should be too many when it's as serious as contract cancellation, involvoing economic loss for a buyer.

http://www.kiasoulforums.com/2-soul-general-discussion/2985-dealership-warning.html

Employee(s) Dealt With: Jordan Pelikan, Debra Sguigna, Adam Markiewicz. Before visiting this dealership, check the impartial reviews FIRST! How Kia Canada allows them to remain authorized is beyond those who have experienced 401 Dixie's less ethical sales practice.

The licensing agency OMVIC can’t even help you with a purchase agreement broken by the dealer case since it turns into a civil suit.

It’s unfortunate if Kia Motors Company doesn’t implement a better dealer guideline where an owner is expected to at minimal follow contract law. Dealerships such as 401 Dixie Kia {Car Nation Canada}, leave the automotive sales industry as one of the top worse consumer rated. One complaint should be too many when it's as serious as contract cancellation, involvoing economic loss for a buyer.