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Kia Of St. Cloud / False advertising

1 Waite Park, MN, United States Review updated:

It all started when my grandparents bought a brand new 2013 Sorento. They wanted to trade in their 2006 Pontiac Montana. They were pressured into trading it in right away. They were low balled badly. The van was valued at around $10, 000-$12, 000, as it was not too old, had low miles, around 70, 000, and was in near brand new condition. They were offered $4, 000. My grandfather, knowing the value of the van, was not happy, and wanted to leave. The salesman told him to hang on, and he came back with an offer of $5, 000. They ended up getting $7, 500 on trade in. They were told with the four cylinder engine with all wheel drive they were buying, they would get between 24 and 28 miles per gallon. They were happy with that and ended up buying the extra $1, 700 10 year/100, 000 mile warranty, and the extra protection on the inside and outside, which ended up being in the neighborhood of another $700. Just like many other reviews, they said they felt a little pressured into buying the Kia as soon as possible. At 5, 000 miles, it was due for an oil change. In that first 5, 000 miles, they noticed the mileage was between 17 and 22 miles per gallon, it idled rough, and there was a bad road/wind noise in the top of the drivers door. They said they would look into it. There ended up being a "recall" on the bad idling, and we were told it would be in "Wednesday." That's all he said. The noise coming from the drivers was found to be "normal, " but you can even hear it from the passengers side. As far as the mileage, we were told it was normal. I find it hard to believe that a small four cylinder should be getting just a tad better mileage than our full size eight cylinder trucks. When they bought the new Kia, they said the mileage should get better over 5, 000 miles. Well, it didn't. We brought it back in, and we were then told once it gets 10, 000 miles on the mileage should go up. Well now as it's reaching close to 10, 000 miles, and no signs of improvement, we are now told 15, 000 miles. Looking in the manual, break in shows between 600 and 1200 miles. That allows everything to seat right, and the engine is officially broke in around that 1, 000 to 1, 200 mile mark. Not real sure where they're pulling the 5, 000, 10, 000, and now 15, 000 mile numbers from, but they are totally inaccurate. The one day we had it in there talking to a salesman about the mileage, he wanted us to wait and he wanted to take it for a drive. When he got back, he showed us a video he recorded on his phone. He turned the info center to average fuel economy and started driving. Once he was up to speed, he reset the system, and shut the radio off, the fan off, all the options he could off. I was carefully watching the speedometer, and I could clearly see he wasn't using the brakes at all when he was slowing down, obviously increasing the mileage because the engine was coasting. It doesn't take a genius to figure out how to rig that system. I can make it show anywhere from 13 to 50. That proves nothing. I also wondered why we couldn't go with, he insisted he go by himself, after watching the video I figured out why. They treat you very badly and like you are very unintelligent. We have also been thrown the excuse of not getting as good of mileage in the winter. So strange considering I can get 18 with my full size GMC Yukon XL in the winter, and it doesn't vary at all, whether it's -30 or 100 degrees out. Nine weeks after being told the recalled part would be in "Wednesday, " we decided to call the Kia plant in Georgia. After a phone call from them in Georgia to Kia of St. Cloud, we had an appointment because the recalled part had come. Keep in mind, a recalled part. Wouldn't you keep a bunch in stock? No, make the customer wait over TWO months after they bought a $32, 000 car from you. What ever happened to, "the customer is always right?" Not here, once they have your signature and your money, you're screwed. They're stuck with a small four banger that gets mileage like a full size truck. The vehicle itself is not that bad, but between the mileage, and the poor customer service Kia of St. Cloud offers, it was something we would have never done. We just took the warranty off, and are planning on going back to a genuine Chevrolet, that has never failed us. As far as the reimbursement Kia is offering, with almost 9, 000 miles on it, we are getting a check for a lousy $71. We're averaging around 20 miles per gallon. With the old ratings that were a complete lie, we should be averaging around 26. That's a six mpg difference, that's a huge percentage. At 9, 000 miles, if we were AVERAGING 26 mpg, we should have burned about 350 gallons. At $4 a gallon, that's $1400 in gas. Now we're getting 20 mpg, we have burned roughly 450 gallons. At $4 a gallon yet again, that's $1800 we have spent in gas already. According to my calculations, that's a $400 difference, not $71. Kia tried making it right, but I'm smarter than that. $71 doesn't cut it. When you tell the people at Kia of St. Cloud they say, "I'm really sorry, but there's nothing I can do, " and carry on like nothing happened. It doesn't affect them that they're screwing their customers over. My next story is about my vehicle. Since my grandparents bought a new vehicle from there, I thought I'd give them a try. Worst decision in my life. Fortanetly I was spending $12.95 instead of $30, 000. I got an oil change in my 2002 GMC Yukon XL. A few days later, and I was very lucky I was in it and paying attention, the oil pressure gauge read zero, and my info center said, "check engine oil pressure." I heard knocking coming from the engine so I stopped. We towed it to a heated garage, and once it was warmed up it was fine. A few days later again, it did the exact same thing. We decided to drain the oil. What came out was not oil. Kia put something in there that could have potentially ruined my engine. If I was inside letting it warm up, and it ran without oil for 15 minutes I would have a lot different situation on my hands. What came out looked like chocolate milk. I put a different filter on it and good oil in it, and luckily my truck has been fine. I finally had the chance to bring it in, a few guys looked at it, shrugged their shoulders, and said, "condensation, it was flooded, short trips, we don't know what it is, we can show you what we have in the back, what do you want us to do about it?" That's how they take care of their customers, they don't care! When I was in and waiting for my oil to be changed, they came back with a list full of things wrong with my Yukon, and basically told me it's unreliable. The tires are bad, the wipers are bad, the ball joints are bad, the brakes are bad, the belt is bad, the cabin filter is bad, yet, I haven't touched a thing on it, and it's still going strong, just like any GM car or truck out there. The prices for what they wanted to change at the time was beyond ridiculous. $120 for a belt that costs $17 at a store? With all the bad reviews this dealer has, and the crappy customer service, and the pushy salesman, something has to change. They're screwing people over, and they think it's perfectly fine. In a few years they won't be around, enough people will get sick of the way they're running their business and do something about it, and that time is now. They got my grandparents money, sold one of my cousins a lemon and wouldn't do anything about it, and just about cooked my engine, time to put an end to this mess. After looking at all of the reviews about other local businesses, this is the only one that is having major issues. They put the blame on, "a few people, " and "we can't make everyone happy, " but at this rate, I'm not sure they're making anyone happy

Ju
Mar 20, 2013

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Comments

  • Ju
      Mar 21, 2013

    My yukon will get 18 on a highway trip, in town driving is obviously a different story. They gave $7500 for the van, that's almost double of their first offer. And the mileage, read all the other reviews, we're not the only ones having problems, and sorry about the no spacing.

    0 Votes
  • Ju
      Mar 21, 2013

    And the KBB trade in value for the AWD Montana is $6400.

    0 Votes
  • Ju
      Mar 21, 2013

    I apologize, not varying at all, I was refering to winter and summer, not city and highway. And yes, $7500 was a good price for trade in, the van was loaded and in excellent condition.

    0 Votes
  • Ju
      Mar 21, 2013

    Here's a picture of the "oil" that came out of my engine. And Vanquisher, can you please explain what you think I'm making up? All of this is true, I have read a lot of complaints about this dealer, so I'm not the only one that's having a problem.

    -1 Votes
  • Li
      Mar 21, 2013

    that picture is of mostly water with a little oil. it turns milky because the engine heats it and whips the oil and water together. The dealer is using bottom of the barrel contaminated bulk oil. Also, there is a Class - Action lawsuit going against KIA because of the lies they have told concerning the fuel-mileage ability of their vehicles. And P.S. - my 2010 Sorento is pure crap...

    0 Votes
  • Ai
      Mar 21, 2013

    I don't have a habit of making false fast food claims. I am not dishonest Tasha14. I never wrote any of those reviews. You can keep insisting that I have several accounts but that does not make true, no matter how many times you say this.

    0 Votes
  • Ju
      Mar 21, 2013

    I understand I have no proof this came out of my engine, but I'm not doing anything but letting people know, I have no other reason to post this, I have no reason to lie about something like this, it's just to add to all the other bad reviews on the dealer.

    0 Votes
  • Ta
      Mar 21, 2013

    This review is very hard to read, so I stopped reading it. Paragraphs make long reviews like this easier to read.

    -1 Votes
  • Ju
      Mar 21, 2013

    Is there a way I can edit it?

    0 Votes
  • Ju
      Mar 21, 2013

    I don't want to get in trouble for double posting though, some sites don't like that at all.

    0 Votes

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