KIA Motors
reviews and complaints

To whom it may concern, I am writing this with utmost disappointment and furiously.
I am an owner of KIA Optima K5 bearing reg no:W2413N.On an unfortunate day of 3/4/18 I met with with an accident and chronology follows:
1-since i was panic n hlf unconscious my brother called kia care line to tow the car for which they send a guy by the name of Shahril.
2-the guy as per his an authorized towing man of KIA did helped to tow the car to the police station to make report n after that send to KIA Glenmarie.
3-On 4/4/18 I called KIA Glenmarie to get yhe person on charge of Insurance and gave the PIC Khairol to follow up.
4-Since the attempt to contact Khairol was to no avail I called back KIA Glenmarie to get any other person as I wanted to settle my matter in no time and so they gave Mr Tim's no number.
5-called Tim and spoke and he advised what to prepare.(prior to that i Whatsapp him my policy to let him know my sum insured)
6-I went to KIA Glenmarie with my cousin brother to help me drive and met Mr Tim on 5/4.
7-Tim brought me to my car and explained KIA has declared my car is total lost.I asked if he is sure and he said yes because the total cost of repair exceed the sum insured.
(Do bear this is my 1st experience hence not pretty sure on the procedures)
8-He then humbly requested to send the car to franchise workshop where they will do on lower budget-though i was heavily skeptical n no other better option left i agreed.
9-I signed the claim form
10-On 6/4 Tim send me the pics of the car being towed to the said workshop herein by the name of MPV Bodyworks.
11-On 9/4 I callee my insurer herein Etiqa Berhad to do follow up and got the contact number of the Adjuster by the name of Victor frm Sanctuary n called him right after seeking his help to get to my car soonest.
12-He went to the workshop on Wed 11/4 afternoon and informed he will submit the report in a day or 2 herein he submitted on 12/4.
13-On 16/4 upon calling Etiqa to check on the status of my claim I was devastated to know the claim has declared under total lost.
14-broken down n emotionally haywired i called the officer in charge in Etiqa and told him I don't want my car to be total lost and he advised me accordingly.(in which to send the car to Etiqa's panel or under contract repair with MPV Bodyworks)
15-I called the workshop owner herein by the name of Adam Chong and asked him if he can do it under contract repair and he harshly hesitated giving many annoying n disappointing reasons and can even tell he cannot guarantee the car will be in any good condition.
16-coming to week 2 nothing has be done to my car and the workshop guy adamantly wants to get the car under total loss.
17-unable to handle the situation where i went on silent depression got the help of my husband to handle the matter.
18-He called Tim on 16/4 itself and asked him why such thing happening when he promised the car can be done.
19-With no confident with the workshop I called up Tim and told him I would like to get my car out and will send to Panel workshop.
He was ofcourse very harshly disrupted the call and said "ok ok ok ok ok give me your email add"(to send the release letter)
20-Since i was not able to be there at MPV Bodyworks on 17/4 2 of my cousing brothers was there to help me to get the car out.
21-waited and waited for Tim to send the email and with no response from him both my brothers left the workshop.
22-tired, exhausted, disappointed, furios was all i earned in just this few days because of KIA.
23-my husband was then contacted by Shahril (the towing guy)saying we can't tow the car out as this is his case and if still do we got to pay him rm1500!What on earth...i/we did not sign any form of claim defamation.
24-on 18/4 I called up KIA Glenmarie in intend to lodge a complaint on both Tim and Shahril.
Disappointed to know when I was told Tim is actually a sub contractor!
Oh what...how can a sub contractor deal with a customer directly?!
And no wonder he pushed me to send the car to the said workshop with personal interest.
25-The staff by the name of Zainab agreed this shouldn't be the case as Tim even attended to me he still has to submit the documents to Khairol to do the follow up.
(Oh my what am I going through?How much i regret investing in KIA.Even Proton was better service.)
And so Zainab gave her boss's no by the name of Zakaria to further my complaint.
26-under the expense of my valuable time i Whatsapp him and told him m out of coverage area attending a seminar.
Later in the afternoon messaged him to call me and he arrogantly can say he is down with toothache unable to talk but can Whatsapp.
He did not reply me in a proper manner how he should to a customer and no offer to even to apologize.

I guess enough said and the rest i will prove it to the necessary channel with all the whatsapp screenshots.

Now I am lodging complaint:
1-on KIA Glenmarie for violating the whole procedure by allowing a sub contractor to handle the customer and not adhering to proper SOP before declaring the car is a total loss.A customer should be notified 1st by KIA on the matter by showing the report.
The sub contractor himself claimed the car is total loss without the adjuster.
MY QUESTION:My car hit a lamp post and are you telling me your product's reliability unable to handle such damage that it need to be declared as total loss as per earlier claim by the sub contractor and the current workshop?

Next my complaint and seeking for a proper explaination and to asnwer for all the losses i endured:my time, energy, my physical and emotional exhaustion, the duration of time my car stranded at the workshop which delaying the whole repairing duration hence need to pay extra cost for renting a car, and the problem i need to endure to resubmit the whole thing.

I went today 16/4/2016 for the periodical car maintenance, and I informed the Engineer that there is a sound when I use the brakes.
I received my car, and on my way home I discovered the the the same sound is existing.
I called the maintenance center, and informed the Engineer that the problem was not solved. he informed me that they have asked for brakes pads to replace the existing, and this will take from 45 days to 3 month to have available!
1- Why I was not informed when I have received my car?
2- How come that they are the agent of Kia in Egypt and they do not have spare parts available?
3- I am worried and concerned that brakes pads could spoil the brakes disk.

I would appreciate installing the brakes pads as soon as possible.

Thank you for your support and consideration.

Name: Mohamed Abel Moaety Mohamed Yassin
Order No, : K6168
Reservation code: S07005 - 9 AM 16/4/2018
Email: [protected]@hotmail.com
Mobile No.: [protected]

So I got a warranty on my car until I hit 112 thousand miles . I have smoke coming from my engine and I took it to Kia and they said they won't fix it until I have everything else fixed knowing I have the warranty. There really trying to get me for my money. What's the point in a warranty if they won't fix it. I need answer I went to them a couple of times about the problem and they keep saying they same thing. They want me to fix everything there that's not even under the warranty before they fix what is under it.

Dear Kia,

I'm the sole owner for the car registration WWU 3616.
Let me be straight to the point as I'm very annoyed and dissatisfied with your service center KMW AUTO SDN BHD Puchong.
All this while my car had no issue except for the shock absorber which was worn out.
When I took my car to your service center (KMW Auto) and request them to replace the shock absorber, they inform me that I need to replace other parts as well to prevent it from further damage of other part in future.
since Kia was giving good promotion on Parts, I decided to replace all the parts so my car will be in good condition for next couple of years, "I was absolutely wrong here because each time I send my car to Kia Service Centre the car will come out with new problems"

After I replace all the parts at KMW Auto, my car started to give so much of problem. Before with old parts no funny sound appearing from front but now a lot of sound appearing after I pass over the bumps.
This is either the service center did not replace genuine parts or the foreman are Incompetence in fixing the parts. There's only this 2 possibility.

I brought my car to your Kia service center (KMW Auto) for more than 3 times to fix the issue but unfortunately they unable to fix it. As I mention earlier it could be due to incompetency in replacing the parts.
Each time I complaint on the same issue and bring my car to them. The problem never resolved.

Refer below for detail issue:
FYI,
On 15/02/2018 I drove my car to your service center (KMW Auto) and complaint on the issue. They check and inform me the issue is fixed.
The moment I drove my car out from the service center, I still can hear the sound and immediately took back my car to them. Then, they requested me to bring back the car on 19/02/2018.

On 19/02/2018 I send my car to your service center (KMW Auto), request them to take some time to check my car properly and fix the issue permanently.
On 21/02/2018 @ 1745hrs I receive a call from Mr. Robert (KMW Auto) saying the issue has been fixed. They have disassemble and assemble the parts again.
Since I was busy with my business and was outstation, I get my brother to collect the car on 23/02/2018.

When I came back from business trip, I test drive the car and notice the issue still has not been fixed permanently.
Recently on 05/03/2018 I bring along the Service Manager Mr. Robert to test drive my car and proof to him the sound still appearing after I pass over bumps and he acknowledge my complaint and request me to send over the car for checking on 09/03/2018.

On 09/03/2018 morning I send my car for (KMW Auto) Puchong and request them to check properly. The car was in service center for 11 days. I got a call from Cindy on 20/03/2018 and informing me the car is ready and all the repairing work has been carried out.
Since I was not around on the day, I requested my brother to collect the car from service center. When I test drive the car the same day night and next day, I still can hear the same noise coming after bumps.
But this time was more worst. There was additional new sound (knocking sound) coming from front when I turn the wheel on my right/left.
Imagine the service center kept my car for 11 days to fix the noise issue which was coming after I pass over bumps but instead of not able to fix the issue they created new problem.
Is this the standard of Kia service center? Do not know to diagnose issue and fix but instead give more problem to the car?

On 26/03/2018, again I brought my Car to service center (KMW Auto) and report the new issue (knocking sound) coming from front which caused by the service center and the same previous issue (sound after pass over bumps).
The same day I test drive the car with Mr. Robert and proof to him the new sound after my car came out from service center on 20/03/2018 and the previous noise not resolved
And the same day I send my car to (KMW Auto) Puchong to Mr. Robert as he said the technical expert team from HQ will be coming over on 28/03/2018 to check another car and he will get them to check my car as well.
Since Mr. Robert was with me in car for test drive, I requested him to drop me back home which is not far away from the service center and he drove my car to the service center.

From my understanding on 28/03/2018, the technical expert team had check my car but no one from the service center call to update me.
On 31/03/2018, I called Mr. Robert to check what's happening. He inform me the feedback from technical expert required to replace absorber mounting.
He have inform me, they will order the parts latest by 02/04/2018 and replace it first to test if the issue resolved. And also mention will get back to me by Monday to update the status.
On 03/04/2018 & 04/04/2018 I called Mr. Robert but he's not answering my call. I had to call the service center and ask for update but no one able to answer what's happening with my car and the agent Gerard inform he will check and will get back to me.
After that, Robert call me and said they already replace the absorber mounting and waiting to test drive the car.
On 09/04/2018 I called Robert and he said suspect the link rod faulty. Need to isolate the link rod portion.
After that, still no update. On 10/04/2018 I called Robert again and he said everything is ok, except there is some noise which he will look into and will get back to me on 11/04/2018 before noon and I shall collect the car on the same day.
Knowing the service by Kia is really bad, I already predicted no one will call me back because since day one Kia service center (KMW Auto) Puchong don't call me to update. I always have to call and follow up with them.
After 2 days still no call from service center (KMW Auto) Puchong. On 13/04/2018 I called Robert and he said going for test drive the car.

Point to be noted:
On 19/02/2018 drop my car to your service center with half tank of petrol but when collect the car the petrol was at E indicator - reported problem also not solved
On 09/03/2018 also drop my car with half tank petrol but collecting time petrol was at E indicator - Again reported problem not solved
On 26/03/2018 petrol was 2 bar below full tank. Not sure how much petrol will be used this time.
My petrol being utilize fully but the problem was never solved. Can I get explanation on this? I send my car to service center to fix the noise issue but why my car being use on the road more often rather than fixing the issue?

Summary of the issue from my side:
On 15/02/2018 - Drive the car to service center. They said already repair the issue and while driving back home issue not fixed. Requested me to bring back the car on 19/02
From 19/02 - 21/02 (2 days) car at service center. Inform me the issue is fixed but when I drove the car the issue was not fixed.
05/03/2018 test drive the car wit Robert. Requested me to bring the car on 09/03/2018.
From 09/03 - 20/03 (11 days) car at service center. Issue not fixed instead the problem get more worsen
On 26/03/2018 till today 13/04 (19 days) car at service center and still figuring out the issue.
I need to know what is happening with my car and what has been done to my car?
I strongly request detail chronology report from the service center for every single day my car being in service center and what investigation was done!
I need to know who is going to compensate my petrol which was fully been utilize by the service center. I did not use the car for 32 days, who will compensate this cost?

Point to be noted and revert to me with explanation:
1. Kia need to understand, I'm not free to keep sending my car in fixing the same problem.
2. When I replace the parts from Kia Service Centre (KMW Auto), why the old parts was not given to me? When I replace the side mirror from Kia Red Cube PJ Branch, they (Red Cube PJ) given me back the old parts but this SOP was not practice by (KMW Auto) Puchong.
It is the service center responsibility to return the old parts to customer no matter if they need it or not. But in my case the old parts was not given to me. Why?
3. Are all the new parts installed by Kia (KMW Auto) Puchong are genuine parts from Kia or it's from other manufacturer? If the parts are genuine, is this issue are due to incompetency of foreman in fixing the parts?
4. Who is going to fix the issue permanently and for good?
5. Provide me detail Chronology report from the service center as mention above.

I need to know what is so complicated issue that the service center (KMW Auto) Puchong not able to fix it?
If this is the standard of Kia service center (KMW Auto) Puchong. They should just close down the service center. There is no purpose for them to run the service center if they can't fixed/handle issues.

I strongly request Kia Malaysia to get this issue fixed once for all before I escalate it to your GM.
I am totally devastated by the service provided by Kia (KMW Auto) Puchong. I appreciate if the Customer Service (CSD) Manager could return my call. I have left my number below.

Name: Simret Singh
Contact No: +[protected]
Car registration No : WWU 3616
Email: [protected]@yahoo.com

FYI, as of today 13/04/2018 my car are still at Kia (KMW Auto) Puchong.

Thank you,

Kia Service Manager, Beaverton Oregon

To whom it may concerne, I have had numerous bad experience's at my local Kia Dealer, I ‘am on my 4th Kia and I'm now leaning toward going with a different brand. Here's a few of my situations.

Nathan who is one of the Tech's is always rude, impatient with answering my questions, appears inconvenienced every time
I go in…

First situation I went in with a nail in my tire, Nathan said it could not be repaired it's through the side wall and I would need to replace all 4 because they are low profile, I had them fill it up, instead he quoted me a price, I decided to go to local Less Schwab who fixed my tire no problem, I drove on it for a year.

Secondly, I went in saw Nathan asked about having a key made for my car said it would be around $625.00, I mentioned I didn't need the Fab key just the key to start the car, as a spare, he said they are computerized and cannot just do a key. I left went to my local locksmith Dave's Locksmith, No problem, made me a spare key, they called Kia to complain about Kia not being HONEST.

Lastly, Shortly after my last oil change with Kia, I didn't even make it to my next oil change only about 1800 miles, my oil light went on
found the nearest place to pull in which was Valvoline, they said I had nothing on the stick maybe Kia didn't tighten it down enough. I then took into KIA mentioning what happened, Nathan mentioned they would have to seal the engine I would need to make an appointment, tried to made an appointment with the receptionist explained my situation, No you need a computer check not a seal. I GIVE UP, I said forget it,

Went back in saw Nathan in the mean time I have went through 4 times having to stop when my oil light is on at Jiffy Lube or what's ever close because I'm afraid of blowing up my engine. Still only about 1800 miles nothing on my stick.

This was Nathan response, Jiffy Lube probably didn't tighten it down, I mentioned to him you were going to seal the engine.

No no, Now we need to do the oil change come back and then we will have you back at 1000 miles to see where we stand.

Took it back, afraid that I would run out of oil again, Kia did the oil change came back in 1000 mile he said it looked perfect and it normal when you have 75, 000 miles to have to add 2 and half quarts every approx. 1800 miles.

That's crazy I told him, ~~~ I have had 4 KIAS all over 100, 00 miles never had such problems, I need help with this. I feel they just don't want to fix the problem because of warranty and the high mileage. Kia offers a 100, 000 they need to honor that, and fix my car.

Please help

[protected]

I am writing to you in the hope that Kia Motors South Africa will take responsibility for their obvious manufacturing defect and shocking customer service.

The details of my car are as follows:
* 2014 U Kia Sportage 2.0 A/T
* Mileage: + 67 500 km
* Full service history

I have had an ongoing problem whereby my engine warning light comes on and off; together with the car revving by itself and lurching forward - for over a year.
Kia Tygervalley Multifranchise in Stikland, Cape Town, keep telling me it is a map sensor problem. They replaced this part over a year ago - and despite it being replaced - I have still had this ongoing problem every 2-3 months. Everytiime I take it in, they say reset the error and send me on my merry way.

3 Weeks ago today, I took it in again and told them that I refuse to drive the car until this problem has been resolved once and for all. I travel approximately 500km every alternate weekend, with 2 little kids in the car - and I refuse to just believe that nothing is wrong. Surely you have to heed the engine warning - how do I know it isn't something else that is serious and that could be fatal?

The service manager, Imraan, told me point blank that he cannot do anything else, other than reset the engine warning light ... in other words, ignore that the problem exists. He has washed his hands clean and told me to take it up with Kia South Africa.

Even the dealer principal at Kia TygerValley Multifranchise, Eugene, has told me that he would follow the instructions of Kia South Africa. Since then, he has also avoided all my calls.

So I contacted Kia South Africa customer service and spoke to Fiona. She told Kia TygerValley Multifranchise to submit all their technical reports and then her technical team up in Joburg would work through it and tell the Stikland dealership what to do. They said they'd get back to me.

Eventually after giving me the run around, I asked my father to be the contact on my behalf. Fiona avoided my father and eventually sent an email saying that they are going to replace the same part - the map sensor - which they did a year ago and that didn't work. My car is still at Kia Tygervalley Multifranchise - after 3 weeks. They say that the part is arriving from Korea sometime next week.

So, ultimately, I don't believe that Kia South Africa are taking responsibility for an obvious manufacturing defect. If they could have solved the problem, they would have. Instead, they have given me a rental car, from EuropeCar for the last 3 weeks.

And the worst part of this all, is that when I eventually get my car back, how do I know that it is safe to drive? The car manufacturer themselves don't know whats wrong, so are they just going to reset the warning light and send me merrily on my way - driving long distances with my 2 little children?

Over and above that, I am unable to reach anyone at Kia South Africa. They ignore my calls and are permanently out of the office. The CEO of Kia South Africa - Gary Scott - is uncontactable. They keep sending me to Fiona - who refuses to answer my calls. Since the dealership have told me they can't do more, they refuse to help me too.

Here are all the contact details:
* Kia TygerValley Multifranchise branch Tel: [protected]
* Kia Dealership principal: Eugene Tel: [protected]
* Kia South Africa: Fiona Tel: [protected]
* Kia Headoffice: Gary Scott Tel: [protected]

i am first hand owner for K5 optima and registration at july 2016. During i use that car, i has relief the water temperature is show 0 bar for every morning when i has warm up . But after i use about one year plus, the water temperature will show in 1 bar when i just start my car for warm up at every morning. Even after have replacement new unit from Kia Service center in plentong Johor Bahru (malaysia).
Other things, i also have informed to Kia service center about my behind left hand size absorber and computer connect cover below at steering have sound during cross over of yellow line which provide by JKR malaysia to slow down of speed .They have take action to tight up of absorber holder . but unfortunately still happening again .
Kindly give me some advise or what is actual solution to solve of it . Thanks

From Mr Tan

I had an issue with my car where it auto locked itself which it wasnt supposed to as the ‘smart key' system was supposed to detect whenever the key was in my car. When I called the customer service to complaint, she gave me lousy suggestions and when I told her that her suggestions can't work, she said she can't do anything about it! This happened on 28 feb 2018. My car service was coming up so I thought i'd get the issue checked when I service it and took leave just to service my car coz I was afraid it'll affect my saturday plans. The customer service contacted me only 4 days later to confirm my service date and she told me it will be at 8.30am, 2 april 2018. I came here to the red cube, pj malaysia at 8.27am and I was the first car to arrive. Guess what? Im still flippin here! Almost 8 hours to finish up my car? I could have flown to japan or dubai already for goodness sakes! I was the first to arrive and noticed other cars that came after me were getting serviced. My car was just sitting outside. I told them and finally after 15mins, they took in my car. 1 hour ago, I noticed my car was already done but they didnt tell me! 1 hour ago! Car done! Sitting out there and they still made me wait! Now im still waiting to pay and the guy still asks me to wait. What the heck is this kia?! No wonder nobody wants to buy your cars and your sales suck. I regret buying your car and im even thinking of selling it right now though its only 2 years old. Please reply me and dont give me some [censor] answer that you will improve your [censor] service.

Why do I need to wait for a major component for my lease car? Also, I am owed $245. On February 28, 2018 after visiting several other car dealerships, I ventured to Camelback KIA on Camelback Road in Phoenix, AZ. The current lease I had on my KIA Sorento was soon to expire, and I was looking to make a purchase. I arrived around 5pm, and finally decided to call it quits when none of the paper work could be completed in a timely fashion by 10pm. This was the first of a two-day experience I share with others with the warning to never venture to this dealership.

I have a disability and request a vehicle with heated seats, electric hatchback, GPS, and a backup camera. My main goal was to make a purchase with my 2011 Spyder as a trade in. I was adamant in sharing the disability I live with daily, and my limitations. The goal for the sales people at this dealership was to wear me down into not only believing I would be unable to purchase a car, but, I also would not be able to keep my payments under $400. Venturing out on this experience alone, only leaves me in the predicament to believe, others are there to make money, but, I never believed I would end up with another lease.

When I noticed the amount of $245.00 withdraw from my checking account for the KIA Sorento now in the possession of Camelback KIA, I called and spoke with Travis. He stated he would investigate the problem and call me back. Well, that did not happen. Upon calling him back, he politely informed me this amount would be kept by Camelback KIA in exchange for any repairs that needed to be completed on the returned lease. At no point during this ungodly lengthy experience, was this mentioned. So, now I am out of $245.00; I am leasing a car instead of purchasing one, I do not have my much-needed GPS and need to wait until who knows when, I was taken advantage of because of my limitations, and being on my own.

My final experience with KIA was not a pleasant one. Even though I am 100% pleased with driving a KIA Sedona, and two Sorento's over the past seven years, I will never subject myself to this experience again, and surely never at Camelback KIA. My goal was to make a purchase, instead I have a lease for only three years, am paying more than I was adamant about, am out $245.00, and four weeks later am still without GPS.

In conclusion, my resolution would be for the $245.00 returned to me immediately. With the trade-in I made, my payments should be lower than what I currently have. My KIA lease should be a purchase and not a lease. Finally, how can any dealership lease a car to someone, forget to give them the GPS chip, call them back into the dealership to pick up the chip, only to be informed after thirty minutes the GPS chip is on back order! Please help.

Sincerly,
Jude Zecchino

Hello, my name is Nicole Hatchett and I recently purchased a 2018 Kia Optima. I was a owner of a 2013 Hyundai Sonata of which I did not have any issues or problems, I just wanted to make a change. I began to research vehicles and found a lot of good reviews on the Kia Optima. The very next day I went in to a Kia store in Manteca California. I let the salesperson know which car I wanted but I told him to run the numbers first after we set up financing I was led to a specific vehicle. One of which I did not want which was not the Optima, then I let the salesperson know that I wanted the Optima and he led me to a Titanium colored Kia Optima FE, which was not what I wanted. Originally I specifically requested a White Kia Optima with the panoramic sunroof. I was told that it was not in my budget. He continued to push the titanium colored vehicle and I let him know if I could not get the sunroof I at least want a white vehicle. Then I asked about the white Optima that was parked behind the other vehicle and he said the payments would be five dollars more I agreed to that and we signed the paper work. I drove the car home and was very happy, but after the second day of having the car I went out to go to work and tried to start my brand new 2018 Kia Optima LX and it would not go into gear all of my indicator lights on the dash was lit up, check engine, airbags, etc... There was a message on my camera screen that stated engine needs emergency service please set up an appointment with the KIA dealer. I had to turn the car off and on several times before it would go into gear the whole time I rode with the check engine light and the low tire pressure monitor light on. Needless to say I was late for work. I took the car to the dealer that same day and they did not know what the issue was they put it on the machine to see if there were any codes and I had to leave the car there overnight and was given a rental. I did receive a call from KIA headquarters stating that the car was being trouble shooted and that everything would be ok. The next day I was called and told that my car was ready and that the problem was fixed. I was told that the HVAC wires were loose and that they had taken the car apart and fixed it. I was very excited to get my car back. But the next day I had to go to a very important appointment I went out to my car and it happened again, the car would not go into gear and all of the indicator lights were on. This time the car would not go into gear at all after sitting in the car for several minutes I called the KIA store and I was told to call roadside assistance to get it towed in. Just as I was on the phone with them the car had a message about gears and I was able to put it into drive. I took the car in to the dealer and was told that they would give me another car but it would not be comparable to the car I had it would still be a 2018 Optima but it would be a FE and it would be the titanium color just the vehicle I did not want. I felt at this point that I had no choice and just took what they offered me because I was so very frustrated. I just wanted to let you know how disappointed I am with KIA, I had heard so many good things about these vehicles and now I absolutely regret ever stepping foot in a KIA dealership! And I am stuck with a car that I NEVER wanted in the first place! I work very hard for my money and to know that I am stuck paying 523.00 a month for 72 months for a car that I absolutely hate gives me nightmares. I am so serious I have literally not slept for days because I am so dissatisfied with what I was forced into. I let the salesperson know that I was dissatisfied and he did not care. I just wanted you all to know my discontent and disappointment in all of this. And I will share my experience with as many people as possible.

Thank you for nothing!

Nicole Hatchett
[protected]

We purchased a 2016 Kia Soul in July 2017. Then upgraded to a 2018 I Jan of this year. We were approved to get a cash back. As of today we have still not received this. We have called and been in numerous times and keep getting told" you should have it in the next few days". We had an apt last week to have window guards put on. The day before the call someone from customer service called to see if we had any questions regarding the apt. I said no, we were fine. He then said he noticed that there were no referral cheques for us and asked if we had anyone to refer. I said we weren't happy with Kia and at this time and we had a hard time referring someone if they were going to receive the same kind of service. When we originally signed our papers we were told it would take a couple weeks to get our cheque. We were fine with that, but 2 1/2 months is ridiculous. We also had to go back numerous times to sign loan documents cause errors were made.

Dear All
i have Cerato car model 2011, 110, 000 KM
I went to Kia Motors Egypt, Egyptian International Trading Agencies Co. ( EIT ) to make maintenance for my car as usual every 10, 000 KM
actually i found they asked me to change parts because its broken and when i asked them to show me the broken parts i found that they brooked due to bad way of dealing with the part ( not professional way as i expected )
I tried to explain to them but they insist that it was broken before hand
will attach you photo for the part but the problem that this part effect on a very important other part and they asked me to pay whole amount for whole parts

Regards,
Mostafa Fathy
[protected]@nhk-mena.com
0020 [protected]

I'll sum up the mistreatment
Purchased kia soul 2018 fully loaded $30, 000.00 car on 3/3/18. It had a scratch on the side mirror. Was told bring it in and we will replace it on wed 3/7. Day 2 the trunk stopped opening, day 3 the rear camera stopped working. Called gm derwin, no return call. I called service, they told me they would fix everything. It snowed, rescheduled for friday 3/9, asked if parts are in, told yes, plus I was to get a loaner car. Went in on friday to find part was never ordered and no loaner car available. They sent me to enterprise with a po #.. Enterprise tells me kia yonkers hasn't paid on their po's so if kia doesn't pay it I will be responsible for the bill. Called and left 10 messages for kia gm sales no return call.. Called service everyday, told something different everyday.. It's now week two.. Finally got a nice man justin on the phone, he told me now the radio is broke and back ordered, new car parts are not in stock. At least I have an idea on whats going on. But, still I have no idea when I will get my brand new car back and if will work properly, plus I might get stuck with a rental car bill for all this time. I am so unhappy with the way I have been ignored and lied to. Obviously, once I signed on the dotted line.. I was on my own.. Not one person other than justin has cared that I bought a lemon of a car, had to make my first payment, and am driving a rental. They made there sale and now screw me. Kia has failed me and has taken full advantage of me. I feel like I was robbed.

Hi,

I would like to make a complaint regarding my vehicle purchased from GT Motors in Grand Cayman.

I have been having so many on going issues with my car and have not gotten no help regarding this issue.

I would like for something to be done on it or I will have to look into taking serious matters as I am sure I am not the only person that had have issues with the issue.

I have taken my car to get multiple checks and nothing has worked.

I brought my car (2016 Kia Picanto - EG4976) at Kia Service Center (128 Gorordo Ave, Cebu City 6000) last February 10, 2018 for PMS and repair. They asked for the warranty booklet and I said I did not received any even after my 1st and 2nd PMS, and they said it's okay and I should just leave my car while they check and ask for warranty approval. After 3 days on Feb. 13, 2018 they reached out through text message asking if I have warranty booklet of the unit bec. as per checkig my unit was not registered in the plant. So I said I already told them I don't have it bec. I wasn't provided by my agent with a warranty booklet when I purchased my car bec. they had no booklets available at that time. My agent told me that I will be provided when I had my first PMS but no one gave me nothing aside from my bill receipt. So I needed to wait for the feedback if my repairs would still be covered without any timeline provided. Today, March 14, 2018 after more than a month of waiting in vain bec. I wasn't provided with a warranty booklet to begin with and for some reason my car was not registered for a warranty, I received 1 text message from them/you guys saying that my warranty claim have been denied due to lack of maintenance. I am very frustrated and upset about the service. If I only this would happen, I could have not wasted a month of my time and I should have been driving my car by now. This is very unacceptable. I hope that my complaint will be heard and addressed as soon as possible. I hope someone from your company could turn this traumatic experience around.

Dear Kia Team,

I'm very disappointed with Kia Cerato 2.0 that i bought on 2016 December.The problems keep occur after i bought the car.

1. air-conditoner leaking (water drop at back seat ) fixed for several times only get to solve the problems.It took more than 2 months for the whole process.

2. auto lock not functional well

3. hear the sound of wind from driver seat's window.

The problems occur when i get the car from first year and kia workshop response very slowly.
But finally they managed to solve the 1&2 problems as stated.

However Kia couldn't solve my 3rd problem.
Until today(6/3/2018) i received the call from Kia (from glen marie branch, first time i check my car at this branch) Glen Marie said i need to pay for two rubbers which is not under warranty and will cost me around RM 600 .

I feel very disappointed not just because of the services and price and the most important is the car quality that produced by Kia which cost me RM106k.

I wish Kia Centre could help me replace with new rubber with free of charge (i 'm suffering from the problems since i bought the car n the problems keep coming)and response me ASAP. Thanks.

-my car plate WC2788L
-Tan Yvonne
-my contact: [protected]

Sir/Madam,
I have submitted my hyundai eon model magna+ (lpg) registered no. PB 35S 1559 in your setvice centre located at chamba, H.P, 176310 for the purpose of some minor repairs on 29 sep 2017. On 30 sep 2017, your employee is involved in an accident of my motor vehicle which makes the vehicle nearly impossible to repair during the course of transferring the vehicle from chamba to kangra service centre. The manager at chamba service centre as well as kangra service centre have said to taken the responsibility of the mentioned and help us in any way possible.

But it's been 6 months and they still not have given back the vehicle to us. We have contacted them time to time but their response is not satisfactory.

Please take actions as seems fit according to you.

Thanking you

Ketan Singh Thakur
+[protected]
[protected]@gmail.com

Good day

Can someone please contact me on [protected]

I would like to lodge a complaint against your branch in Boksburg, South Africa

We bought our Kia Sportage brand new from this branch and now they say there is no warranty

It went in for the 80 000km service and apparantly the coil springs is now faulty and they said they were going to lodge a claim.

my car went in for this service 4+ weeks ago.

I need to call the Boksburg South Africa branch everytime and never do they phone me back

and when I once again called they told me that I had no warranty? But how is this possible as all new Kia cars has warranties?

This is very very urgent please

Kind Regards

ANDRE POTGIETER
[protected]

I went to Aljaber automotive in Jeddah Quraysh St. /King Fahad St intersection on Saturday FEB 24th at around 10 AM for the regular fast every 5000 km car maintenance for my 2015 white optima car plaate KLJ 3580. I have no complaint they charged me 1500 SAR(about 400 USD) just to do basic car maintenance because I have agreed to pay before they started working on the car. However, when I pay 1500 SAR I expect a high level of efficiency and good service. Unfortunately, there was not. I was the only customer in the garage and it took them 1 hour to change oil, battery water and other simple fast car maintenance stuff. After one hour, the cashier was busy on his personal phone while I was standing in front of him 15 minutes just to get the bill. After 1500 SAR and 1 hour and 15 minutes the guy who did the maintenance held my car key in his pocket and asked me to give him a tip for his excellent work. Is this the type of service I should expect from a multinational company like KIA. P.S... I do not want to be treated like a prince. All I want is to be treated like is a customer. Just a customer. I pay for your service and you do it efficiently.

This is our 2nd submission for the complaint because we are not getting any response from the company.

We understood your kia company has a very good management philosophy where responsibility & respect are 2 of the 3 main core value for the company. We believed trust, accountability & reliability are 3 important values in a sales team and customer service for the company. We are pleased by our purchase experience of kia cerato forte in 2010 in singapore.in 2018, we decided to purchase a unit of kia grand carnival due to increase of our family size and we visited to one of your nkm red cube centre after let go of our volkswagen jetta which we bought in 2016. We have informed the sale agent that we urgently require the vehicle before cny as we needed it to bring our whole family which consists of 2 kids, 1 pregnant woman and 1 elderly mother back to our hometown. We were informed no problem and we will be able to get it before cny.

On 2/2/18, we were told by the sales agent that he will get the color of the vehicle from hq and it has arrived. We went to the branch to place our booking on 3/2/18 (sat) and we were told the admin office was closed and the official receipt cannot be provided at that point of time. However, we were told by him that his admin office was opened the whole day on 10/2/18 (sat). So, we did not receive our official receipt till date.

On 7/2/18 (wed) around 9pm, we were told that our hire purchase loan was approved but the vehicle for us was sold to another customer. Our trust to the company and sales team was breached. As we urgently need to get the vehicle, we decided to change to another kia dealer who has a unit of grand carnival for us after we confirmed with the sales agent that he was unable to get us the vehicle. He requested us to wrote a letter to his office on our request for cancellation of booking. We also contacted the banker on our request for change of dealer. However, according to the sales agent, our cancellation was blocked/ rejected by his branch manager and once again he claimed his branch manager was able to get a unit of black color grand carnival for us. And again he claimed his branch manager was confident that we will be able to get vehicle for us before cny. As the branch blocked our booking and unwilling to release the booking, we have no choice and had to allow them to proceed. They had contacted the dealer who we would like to transfer to and blocked them from processing our booking.

Due to the urgency, we had been following up with the sales team on the progress and they never reveal the real situation to us. They had been telling us that we will get our vehicle by this week because they already gotten the unit from hq.

Unfortunately, on 12/2/18, we were told by the sales team that we will not able to get the vehicle as promised (before cny) on 10/2/18. Once again our trust to the company and sales team was broken again.

We were over-promised by the sales agent & the team. We were told by the sales agent that the vehicle will only reserve for us after it is registered under our name.. Which means after we placed the booking, we will not guarantee to own the vehicle if the supply is far below the demand. Toward the end of the event, we were told that they have total of 19 sales agent and there was only 1 unit for their customer, which mean, if all of them have 1 customer to get the vehicle, 18 of them are over-promised on the vehicle. Again, which mean only 1 of 18 will get his car after placing a booking.

Our right as a customer was jeopardized because we are not allowed to change to a dealer who can get us the vehicle. Now the pregnant woman have to take public transport to commute between singapore and jb as she is unable to take early leave to go back to hometown with the family as we have to use the only vehicle to bring the kids and the elderly mother to go back to hometown. We are unable to get any bus tickets or air tickets to go back to hometown as it is too close to the cny.

We are ill-treated as a customer who supposed to receive a service from the sales agent and the team. However, we need to act as a runner to go to the insurance company to cancel our ncd from the volkswagen jetta in order to transfer the ncd to the new vehicle. This is in order to expedite the process as we were told if we want the sales agent or the team to do, then we will not be able to get the things done by cny.in order to do this, we have sacrificed our lunch time to rush between singapore and jb to settle it. We are unable to get a day off because it is near the cny and our colleagues are taking turn to go for their cny leave.

This is really a bad purchasing experience with kia and we hope we will get a reasonable correction action from the company, the sales agent and the sales team.