KIA Motors
reviews and complaints

I purchased my vehicle March 2015 with approximately 280 miles on it. The vehicle currently has 16, 800 miles on it. My vehicle has been towed into the dealership approximately 10 times since I have owned it. Most recent incidents were June 20th and yesterday. Each time it has been towed in it has done the same exact thing. Just shuts off - dead - cannot restart. And each time it is towed to the dealership it will start up the next day. The technicians cannot locate any codes in the computer system to tell them what the problem is. Then the vehicle runs fine for about a month (i.e. see dates towed above). I have had cylinder 3 replaced twice and the computer motherboard. None of this has fixed the problem.
I have contacted customer service and was told my case was escalated to another department. This department called me once and did not really give me any answers.
Now I am stuck here with no vehicle and am told that my warranty does not cover a loaner car. I am not spending any more time, energy, or money trying to figure out how I am supposed to get to work and home or do any other basic things people do with RELIABLE vehicles.
I have several documents from the dealership but am unable to scan them to attach for review right now because I am stuck at home.
I want KIA to take the vehicle back and pay the remaining outstanding amount on my loan so I can be rid of this menacing headache once and for all.

I am a new owner of a 2014 Kia Cadenza and truly in love with the card but service is terrible. My first experience was in Perry GA to get an oil change. I made the appointment online and when I arrived I was told another customer made the same appointment, time and date, so I would have to wait since she arrivedbe4fore I did, but also would have to wait until the workers came back from lunch. I guess I don't have to say, I did NOT stay, which made this be a 45 minute drive for nothing. My second experience is NOW. I have attempted to call a dealership in Macon, GA all day. No one is answering the phone so I called back and got the receptionist, whom I gave my name and number for someone in service to call. NOTHING.. This is the worst. All I need is an oil change, again. Why do I have to travel so far for something so simple

I have a Kia Optima 2014, I bring to Kia Mazda of OldSaybrook CT, to fix the passenger window motor. I ask for courtesy car and they said unfortunately the don't have courtesy car since a live 45 minutes away and my car being there 2 days already and they have the nerve to call me and tell me that the parts is going to take 1 more day to get them and fix the car if they get the parts. I'm really disappoint with this dealer.

I have bought a brand new kia cerato lx 2017. 8 kms as I drove it out of the showroom. It is temptation red. (same as the one year old car I traded in)
The paint finish on the new car is not acceptable as a new car. Their are minor scratches all over the body. Their are large sweeping buffing marks which are white/ silver in the sun. The bonnet has 3 jorge stain marks which a painter said was the clear coat fallen on too thick and then tried to polish out. The car was sent to a car painter by the dealer and now it is in far worse condition. I have paid for a completely new car and I have not got this. After owing it for a month it should no be going to and fro to the painters kias qa has slipped up badly. Which I am very surprised at.
None of this is my fault - I believe I should have a replacement car which actually is in new condition

I live in Qatar and I bought KIA sportage car on [protected] and from the first day i had a problem in the car (the radio, Bluetooth, USB) are not working probably (sometimes they are working and sometimes not working.
I contact Mr. Ahmed yehia in Kia showroom the next day and he said it is simple and i can solve it with maintenance.
I was talking to maintenance unofficially. but I make official complain on [protected] and i talked to the maintenance every week since then . and each week they tell me that they are waiting a programming from Korea the next week and they will contact me.
But no one is calling back and i call them the next week and they are saying the same speech.
I called them and asked for final date as this now the fourth month without any solution.
I need fast response.
My name is : Haitham Wafik ElHennawy
Mobile: 00974 [protected]
E-mail: [protected]@yahoo.com

Dear sir
I have kia cerato car ld 1.6 litre 2013 model. Full option. Just runing 70998km
I had been facing problem with transmission. Once I start drive the transmission kick from shift to the next. And when I push breck its also kicks so hard when its changing shift down.

Iam still in warranty and its for 100000km or 5 years. Every time I visited the services center they telling me to visit some other place far a way. So iam running more km and losing time.
Now the warranty will be finnish soon.
And iam really tired from kia services and how they are using us. Please any one help me
My name is ahmed
Live in saudi arabia. Riyadh
Cell number. [protected]

Please help me. Iam losing everything from that company here

I am experiencing and observing purchase process of an Optima JF GT Line from Kia Motors rep in Iran (Atlas Khodro) and don't see any behavior, process and delivery time match between your good company's "Family-like Care" motto and my own experience. I'd be more than happy as a newly joined customer to Kia family if you could appoint an account manager or customer experience inspector to review all my story, purchase timeline, recorded calls, documents and purchase experience. I’m disappointed with the service I’m receiving with KIA rep in Iran.

My wife, Sally Winchester, bought a used 2016 Kia Soul with 45K on the car Saturday June 24th. The salesman, Anthony Anderson promised a follow up to the sale to address some issues we had found with the cosmetic condition of the car which he never did. At the time of the sale, Sally agreed to a couple of extras offered to her as an add on to the purchase of the vehicle. A under car corrosion protection package which costs $795.00 sold by Mr. Anderson, and an extended mechanical protection package sold by Stratos Amini Metro Kia's business manager. Later that day after we took ownership the vehicle we realized the extras with the sale weren't quite as good a deal as we originally thought. Yes, your salesmen are really good. What it amounts to is an added on very limited mechanical service contract which costs about $3000 spread throughout the loan, which would only cover an additional 36, 000 miles which we thought was not worth that amount of money. We asked to cancel that extended service plan which they said they did, but in the mean time Sally's payments stay the same and the loan duration is same which makes no sense to us. In addition to that problem Metro Kia will not cancel the other add on service purchased with the car which is the under car corrosion package. We first were told by Metro Kia's sales manager Ryan Wondra the only part which could be refunded was the cost of the material which would be between $150 to $200. Not the labor which obviously is the substantial amount. We were also told by Ryan the reason the other portion could not be refunded was because of the warranty whatever that means. Keep in mind no under body work has even been done to the vehicle at this point. I sat down face to face with Ryan today Saturday July 7th. Ryan essentially told me the only reason they were unwilling to refund the money on a service not wanted, nor rendered is because they just don't want to. I spoke with Ryan for close to an half an hour and that is about the only reason he could come up with other than it was "never done before", as Ryan put it. I then asked Ryan if I could speak to the dealership's general manager. Then things even got stranger. He said I could speak to the general manager but not in person, and not until the following Monday. He even acknowledged the general manager was currently in the building but he refused to take me to him. He then said the reason was because it was he who was paid to talk with me like, and I'm forced to speculate here, as if he was coached by the general manager not to bother him with customer complaints. It was strange to say the least. Ryan did however give me the business card for the dealership's general manager. His name is Drake Lallas. I then left Drake a message on his voicemail but have currently received no return phone call. Several times this afternoon I mentioned to Sally, and she agreed, what a shame it is for a dealership selling such a good product to come across so consumer unfriendly as this. We absolutely LOVE the car but the dealer is a whole different story. I guess Kia corporate will have to ask themselves if this is the way they want their dealerships to conduct themselves. We both wish we could avoid dealers in the future and just buy the car online and cut these thirsty middlemen completely out of the entire transaction. Leaves such a terrible impression. Personally, I can't help think of this bad experience every time I even look at the car. We wish Kia corporate could please straighten this out with your dealership for us. If this car lives up to it's product reputation we wouldn't hesitate to buy another Kia someday, but this experience at your dealership makes us hesitant. We do appreciate any assitance in this matter you can render. Sincerely, Jim Rahn

I just but a brand new 2017 Kai forte from foxily Kai in Tampa, the vehicle turn the check engine on 3401 miles I emmitially call the delaer to see what i can do they told me that i should drive the car to service near me, that's what i did since i leave in gerogia i went to the nearest one when i got to the service i spoke to one of the agents and they told me that noting was wrong with the car it was a simple valve from the gas, but i amd really obset because this may be a defected car, i ask the manager if there was any way i can return the car or have them exganged for me since the car is under guarantee and they told me there was no way that i have to stay with the car, i try to speak with the other manager in tampa and he had a attitude that was not apropiate he told me that they can do nothing, now i feel that the car is going to have future problems because is only 3041 miles ans is presenting problems allready i dont know what can i do but is very disapointing that i chose kia over many other dealer because i think is good and respectful dealer but now i know they are the worst and the personal dont even respect there clients . i hope that the people that read this think first before buying any vehicle from kia . i am sorry if my english is not perfect i try my best. god bless you

My kia optima 2012 is brand new when i bought 5yrs ago and i can't believe that i had to replace my fuel pump .im only using it to my job and never used it outside the state. Never had a low fuel or gas and I've been taking good care of my car . I only had 42k miles on it . Im really upset about this coz we had another car thats been 8yrs old and until now its working good .

Dear sir,
I purchased a wiring harness from Kia (it had to be manufactured in Korea)
and I asked that a wiring schematic be provided so I could fit the new harness.
I have received the new harness but no schematic.
I have tried endlessly to get a schematic from Kia dealers in Australia but they all tell me that they are not allowed to let me have anything and in fact they don't have any schematics even the parts and servicing manual will not provide me with what I require!
I have paid a fee to use the Kia Global information system but once again I could not get the info I required.
Could you please help me as I do not require the full schematics diagram, only the schematics for the harness from the MFI control system (as some of the wires in the engine bay (to the injectors etc have been broken and there are a number of wires the same colour .
Could you please supply/sell me something so I can get my car back on the road.
The vehicle I require the wiring schematics is as follows,
2006 Kia Cerato sedan
Manual transmission
2.0 litre engine
Engine No. [protected]
VIN/Chassis No.KNAFE223275402563
Please help me as this car is a great car, all I need is a diagram to show which wires go where. I have a lot of experience in electrics so no problems there.

Thank you

Peter Clements

Sir, i have given my car for battery changing and dor service on 5/7/2017 at 8am.my car battery was totally nil.so i have to change it urgently.they rold ro come evening 5pm.i aggreed to this and i went to seevice centre around 4.40 pm and i was waiting, last your staff told that battery is not changed and i will make it fast .ok i aggreed and i was waiting until 6.30 pm, finally the peeson is telling we dont have battery in stock come tmrw.
I dont know how can he tell like this this is showing your high neglegence to the customer.it was very un professional job from your aervice centre.
Plz advice your staff to do proper check and do the work properly
Thanks
Abhilash

I received a call from kia of union city on may 27th telling me that I was approved for a kia with no money down and no payments for 6 months managers special how did that sound? and I said to good to be true so we needed a second car so my husband and I went in the next day may 28th and got approved for a 2016 kia rio lx.we have had this car for a month it was purchased for my birthday and we get a call from the finance guy Darren that the car was totaled and we assured him it wasn't well now they r saying were not approved for financing and have to return the car a used car with 30k miles on it, i am absolutely devastated on how unprofessional they are it looks bad for kia dealerships that people get treated this way.my next complaint will be to the BBB, our sales guy Byron moore and the guy in the fianace office Darren suck at there jobs. who does that? let a consumer keep a vehicle for a month and take it back BAD BIUSNESS KIA! ONCE A CAR IS TAKEN OFF THE LOT AND PAPERS ARE SIGNED THAT SHOULD BE A DONE DEAL!

Sent 6/29
My experience went like this. First I have purchased or leased many vehicles, including 1 Optima and 7 Hundais. This was the was likely my worst experience. First of all my wife called Wednesday and made an appointment for me with Esrella, when I arrived I was told that she was off today. The nice receptionist asked another salesman if he would help me, he said he couldn't because he had to move his truck and clock in, TMI. Then a gentleman approached without introducing himself and said he would assist me. Fidel was very nice and fairly knowledgeable on the vehicle I was interested in. We were interested in the lease deal on the Niro. Either a straight out lease or possible trade in. The published price on the lease was $219/mo for 36 months. I asked Fidel how many miles was the and he said 12, 000/year, great. I asked about trading my car he checked and came back with either $8, 000 or $8, 500 either way CarMax offered $9, 700. He said we owed $10, 300 I believe on our car. So for that lease deal with my trade in the payment was $374 a month! Not only that it was only for $10, 000 miles a year. In what world does that make sense. I was highly insulted by the numbers presented. I was expecting $10, 000 for my car and add the balance owed to the $1, 999 down payment and have a $219/mo payment. To me all of the figures I was given were a joke. I hope to spread the word as much as possible about your unreputable dealings.
Kenneth (not Kennet) Benson

Bruce, I have found the disclaimers on that lease program and you will note it IS for 12, 000 miles annually, why then after Fidel quoted me 12, 000 did someone tell him to tell me it was only 10, 000. Very unelical don't you think. I saw a lot of bad reviews before visiting your dealership but I gave you a chance. Your dealership is dishonest, underhanded and deceitful. I have never written a review on any business before but I plan on writing reviews everywhere I can and also forwarding my emails to KIA. You need to lose your dealership. How do you do this? Shameful.
Ken Benson
Applies to select new 2017 Kia Niro.
* Disclaimer(s)
Closed-end lease based on new 2017 Niro (Model G4222 LX Auto. Trans.) subject to credit approval, dealer participation, and vehicle availability. Offer shown based on $1, 999 due at lease signing including $219 first monthly payment, $1, 185 capitalized cost reduction, $595 acquisition fee, plus tax, title, license and registration fees, dealer conveyance fee, processing fee or optional service fee and any emission testing charge. No security deposit required. Offer shown total lease payments are $9, 664. Actual payments may vary. Purchase option at lease-end for offer shown of residual value of $14, 216.05. Lessee is responsible for insurance, maintenance, repairs, $.20 per mile over 12, 000 miles/year, excess wear, and a $400 termination fee*. Lease offer applies to 2017 Niro LX (MSRP $24, 095, includes freight, and excludes taxes, title, license, additional options and retailer charges). Actual prices set by dealer. Must take delivery from retail stock by 7/10/2017. Dealer contribution may vary and could affect actual lease payment. See dealer for warranty and lease details or go to kia.com.
*Termination fee for all states except CO, IN, IA, KS, ME, OK, SC, WI, WV & WY. WI termination fee: The amount of the base monthly lease payment or $400, whichever is less. CO, IA, KS, ME, OK, WV & WY termination fee: The amount of two times the base monthly lease payment or $400, whichever is less. IN & SC termination fee: The amount of three times the base monthly lease payment or $400, whichever is less. Not all incentive programs are compatible. Additional terms and conditions apply. All matters of program eligibility and qualification will be resolved by Kia Motors America, Inc. ("KMA") in its sole discretion, and KMA reserves the right to change product and program specifications at any time without incurring any obligations. Cannot exceed 12000 miles per year.

We have not received a response other than another one of the same form letter thanking us for our visit. We also received a form letter from Fidel thanking us for our "return" visit giving him another chance to serve us. It was my first visit, duh. This operation is a disgrace.

Kenneth and Patricia Benson
[protected]@yahoo.com
[protected]/[protected]
Previously very satisfied and dedicated Hyundai customers

Hi! I was a potential Kia customer switching from Toyota but was awoken to a unprofessional, rude, nasty, horrendous customer service experience at 1st Kia of Simi Valley. I left that place so fast and will not be considering Kia anytime soon.
Long story short, I was quoted a price for a Kia Sedona over email in print as well as over the phone confirmation. When I arrived at 1st Kia of Simi Valley, I was insulted and ridiculed of thinking that I could have that car for the price they quoted me in an email ($2k under the retail price). The perso. I spoke to, Maggie, had told me the car was brand new but when I arrived there it wasn't (had 3.7k miles). I too of that mistake, they said they still wouldn't honor the price I was given because they've made a mistake and it's not their fault and the person who provided the quote has left for the day.
The experience of car buying at this dealership was so horrendous, disgusting, insulting, and unprofessional that it changed my mind about buying a Kia. PLEASE DO NOT SHOP AT 1ST KIA of SIMI VALLEY.

Dear Sir/Madam,
I purchased a Kia Sorento GT line 2017 model in Iran, on May 10, 2017.
After 23 days and 560 miles of travel the engine suddenly caught fire while driving and the front part of the car burnt completely. It has guaranteed by AtlasKhodro, the official car dealer of Kia Motors. Unfortunately, AtlasKhodro has so far refused to replace the car despite the warrantee and it seems they do not intend to do so.
I would highly be grateful if you could look into the matter and make an arrangement for car replacement.
I am attaching a copy of my purchase document and warrantee.
Sincerely,
Rashed Ahmadi
email: dr.[protected]@gmail.com
ID tlgrm:@rashedahmadi148146

I had the worst experience dealing with Kia White plains. I went in on 6/3/17 to try and get my wipers fixed(Windshield wipers were not working and needed to be fixed.) I spoke with a guy named Paul who was rude from the moment I got there. He stated that they needed to order a piece and that it would come in Thursday, June 8th. I had asked what can I do until that time because it was supposed to rain, he stated I can leave the car in the shop until then. I told him that it was impossible because I work 2 jobs and need my car to travel. Nonetheless, I asked to speak to the manager because he was rude and told me that if it rains, I can simply open up the hood and put the piece back in from the fuse box to make the wipers work. To me that did not make sense because, if I were driving on a highway and it suddenly starting raining, what would I do then? That is a safety issue !

I spoke with the manager and I told him if there are any rentals I can use and he stated no. I told him I work in a hospital from 8:30am-5pm and I was unable to bring it in for service. He stated for me to come in at 8am to drop off the car on Thursday, when the switch came in to fix, and he'll drop me off at work and pick me up when the service is done. So I agreed, even though there was rain in the forecast, but there was nothing I could do.

I called Weds(June 7th) and spoke with a guy name Sam and I wanted to confirm if the switch that was order for the windshield wipers was going to come in on Thursday, June 8th. He checked the system and the order was not put in ! So I waited for 5 days and the order was not put in by Paul. Sam apologized and called Kia to have it shipped via Fed Ex 1 day delivery. I waited and waited and waited for a call and nothing. I called June 12th and asked to speak with Sam. Sam remembered who I was and stated that the switch was coming from California and did not know what happened (So now, its been 9 days driving without my wipers and it has been raining the past couple of days.

Finally after like 2 weeks of waiting and driving without my wipers working, I received a call stating that the switch was in on June 14th. Again, I work in a hospital and I was unable to take it for service. I told Sam and Paul that I could not take it for service until Saturday because of work. Sam told me to call in on Saturday, June 17th, before coming in so that the mechanics are aware. I called and spoke to Paul, who, I do not even know why he works in a place where you have to provide customer service because he is just so rude when he talks to you. Nonetheless, I spoke with him and he stated that I cannot come in, to come in on Monday, June 19(Mind you, its been 15 days without wipers!) I was furious and told him that I am on my way, as per Sam and needed it to get fixed. I came in and spoke with the manager and told him, its raining now and I need to get my wipers fixed! He told me that there was a long wait, if I do not mind waiting for 2 hours. I told him I have no choice because its raining !

I ended up getting my wipers fixed after 15 days of driving my car without and not one person was trying to help with the situation. I will not be going back to get my car serviced there, and once my lease is over, I will be switching back to Toyota. I switched to kia because of the great customer service, but after this experience, I will be switching back to Toyota. I have dealt with Lexus and Toyota and was never ever treated this way. Every problem I had with those other dealerships, a rental car was provided, or a driver was provided to pick me up or drop me off during the times that I am at work. Horrible service.

Reviewed a 2016 Kia Sedona on line, called the dealer and talked to Shawn he said the van was present. Drove 1-1/2 hours to dealer and asked for Shawn, he was no where to be found. Edgar G. was the first salesman and said Van was in body shop and tried to sell us a new one. When we refused Marcus came out and said Van was at another location and tried to sell us another Van for $25. over our Bank Approved budget. We left after a 3rd salesman said Marcus's deal was not possible.