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1.3 1598 Reviews

KIA Motors Complaints Summary

107 Resolved
1485 Unresolved
Our verdict: If considering services from KIA Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KIA Motors reviews & complaints 1598

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Newest KIA Motors reviews & complaints

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10:09 am EST

KIA Motors kia soul year november 2013

I tried to reach months before but I couldn't ok I explain my daughter had to go to work in the morning when she started drive one neighbor said stop look in front some piece almost in the floor and we have to take the part and we went close to my area to mechanic and told us the part in the front one click was broken he has to change the part. He charged $220.00, you imagine is my daughter was driven in the highway big accident could happen. I can sent proof of my bill and part was changed..

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11:41 am EST
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KIA Motors air bag did not deploy

I was struck directly in the driver's side door by a woman who ran a red light. The car was totaled and I was injured. The impact hit directly on the driver's side door. No air bags deployed. My auto body shop said they should have deployed. I purposely picked a Kia due to its safety ratings and fully expected to be safe when struck by another car.

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9:37 am EST
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KIA Motors warranty

Case # [protected]
Told my stitching pulling away from leather back seat is normal wear and tear not covered by warranty. Totally disagree. I don't see how they have determined this as wear and tear. I have been dealing with Craig/Matt at Cable Damher Kia in Lee's Summit, MO.
I took my car in last Tuesday since I am nearing my 60000 mile warranty. I was told this was covered. They told me they would take pictures and submit to Kia and then get back to me. I heard back yesterday and was told no defect it's not covered. I then called Kia customer service to see why this wan't covered, she called dealership while I was on hold. Told district parts and service manager made the decision. No one seats in the back seat hardly ever and if anyone does it's my 10 year son that weighs 70 lbs. You can see by the pictures the stitching is pulling away from area that you don't sit on when in the seat, so that makes no sense to me how you determine wear and tear.

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1:21 pm EST

KIA Motors horrible customer service at auto world kia on hempstead turnpike in east meadow, ny.

Dear Sir,

It is with regret that I contact you, but I find that I did not choose the wrong car but the wrong dealership. For a minimum of 3 weeks my office has tried to get satisfaction from your Manager Jose and sales representative Terry Michel's at Auto World Kia in East Meadow. Before I call the better business bureau I am writing you in the hopes that you will take care of this situation for me.

I first contacted your office and promises were made to me and none of those promises were met. The first sales person I spoke to promised me a back-up camera because I am handicapped and need a camera to pull in and out of my garage. The man that promised me everything was in fact fired, however I was told by your dealership that he was on vacation. I was later assigned Terry Michel as my salesperson and I cannot say that it has been any better having him as a salesperson. He told me he would get me an extension for my seat belt, but it's been months and I still haven't received it. Jose told my secretary that the belt had arrived and that someone would drop it off at my workplace, but when she called Terry Michel again he told her that he still needed to order it. The lack of communication and customer services skills in the East Meadow dealership is appalling and it has me seriously questioning ever purchasing a car with Kia again. I will certainly not recommend Kia to anyone else. Every time my secretary calls to get information her phone calls are unanswered. Please intervene in this situation. Please respond as soon as possible. My deal # is 167744. The dealership in question is 2520 Hempstead Turnpike, East Meadow, NY, 11758.

Sincerely,
Mrs. Larcy

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7:45 am EST
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KIA Motors bad service

I went to the Kia dealer to get an oil change and my tire had a nail in it.
My car is a 2016 Kia Sorento. I have been a valued KIA customer for 5 year. This is my second Kia vehicle from Eastern Avenue location.

I arrived at 9.30 am on Monday January 15th, 2018 (yesterday).
I was there for 4 hours for an oil change and to plug my tire that had a nail in it. I have never been there that long for an oil change ever.
This set my whole day back by four hours for the day. No explanation what so ever. They had a nonchalant attitude like this is the normal. This is not the normal I always get my oil change at the dealership and it has never taken over two hours even if they are busy. There was no excuse for this nor was there no explanation for this kind of service that ruined my whole day and my plans were messed up with my family. After leaving I had to rearrange the whole entire afternoon because of the inconvenience. Who spends 4 hours for an oil change at a dealership? There was no sympathy for my time waited at all. No one apologized or explained the delay of service at all. I was very upset. I don't take a day off to spend 4 hours getting an oil change. When I left it was 1.36 p. m. This is unacceptable and very poor service.

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5:47 pm EST

KIA Motors "new" 2016 kia rio5 not working - dealership cannot fix

The following is a timeline of significant events regarding our Kia Rio5 purchase-
Sunday, December 31, 2017- Purchased car from Superior Kia on Mitchell Ave. in Cincinnati, Ohio. The car was $13, 000. I (Kimberly Beck) put down $9, 000 and my niece, Talia Lewis, borrowed the remainder.
Monday, January 1, 2018 - Car does not start
Tuesday, January 2, 2018 - Car towed to dealership
Wednesday, January 3, 2018 - Car battery replaced and car was picked up
Thursday, January 4, 2018 - Car does not start
Friday, January 5, 2018 - Car was towed to the dealership; mechanic says the car starts; took car home
Saturday, January 6, 2018 - Car does not start; towed to dealership. I went to the dealership and spoke to the "sales manager." I explained that when the car failed to start, it was less than 10 degrees Fahrenheit, and his mechanic attempted to start the car only after it had sat in the service bay and was warm. Common sense tells you that attempt to start the car in the warm air is insufficient. I told him that I just wanted to return the car. He said he wanted one more chance to have it fixed. I told him that if they failed this time, I would insist that our money is returned per Ohio lemon law.
Thursday, January 11, 2018 - Dennis from Kia Motors America contacted Talia Lewis because he saw that she called roadside assistance three times in one week and wanted to check in on her.
Later on Thursday, January 11, 2018 - The dealership sent Talia a text message stating that they had not yet found anything wrong with the car.
Friday, January 12, 2018 - I sent an email to the sales manager, Gerald Greene, reiterating the problems we had had with the car and telling him not to return it to us until the car was fixed.

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8:32 am EST
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KIA Motors service

Lodged complain to Kia Service Centre Batu Pahat (Supreme) on sun roof rubber craked on Jan 2016, but july 2016 only installed (claim).

After installed, just realised my console box broken ( scratches) due to the installation of the sun roof rubber until now not yet repair.
After 6 months of July 2016, when i open the sun roof i just realised inside got water .after that i back to the centre, the staff told me this is normal for this model.But before doing this claim my sun roof didn't have water. I really wonder this is normal for this model and inside steel part already rusty?
I really need somebody to assist me regarding this issue but not this centre.
The last time, i drive my car to this centre and put the car nearly 1 month ( Nov 2017 ) for them to check but in the end come back (Dec 2017) the answer is same...This is normal for this car, is like this for K5.

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9:24 pm EST

KIA Motors 2013 kia soul

On January 4 I took my car in for an oil change. Took my car home and parked it when it was finished. Next time I turned it on the engine light came on and stayed on for a few days. I took it back to the dealership to the same service advisor. Car was taken to the back. The man came to the waiting room and informed me that there was no light on. They still ran a check on the car. He said it was probably the thermostat not reading right but he didn't know if that was all. He said a diagnostic test would cost around $140.00 per hour. If it was the thermostat only it would take about 3 hours to fix. Parts and labor would cost me around $500.00-$800.00 or more to get it fixed. My car was fine in fact excellent before I took it in for the oil change. I felt like this guy was trying to make money for the dealership and himself. Also when I left the car I was met at the coffee station by a salesman telling me that he noticed that I had just brought in a 2013 Soul for repair. He wanted me to trade for an upgrade. I have brought my car in before and have not been approached by a sales person before. I took my car in to another place for a diagnostic code reading and they found nothing wrong with the car. I have an appointment on Monday the 15th but I don't know if I will keep this because I don't know if I trust this dealership.

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7:40 am EST
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KIA Motors car service

I bought my car to auto world Kia in east meadow ny on December 28 because my door sensor was broken. And also needed service. Waited all day for them to tell me they didn't get to it and they didn't have loaner. Had to get ride home. Finally ready next day and service person said they would give me some discounts for my trouble.
Went on toad trip and sensor came back on. Called service back and guy had an attitude like well we didn't charge you to fix it. But they didn't fix it. Couldn't take car till following week and as a result sensor stayed on and battery died. A friend of mine ended up fixing.
I am disgusted with the terrible service and and bad attitude. They also told me they fixed my wiper fluid pump free of charge and it doesn't work either.

As I am writing this I am waiting for triple AAA because my car battery is dead probably due to light being on combined with cold. I was considering getting another Kia in the spring but this has deterred me.

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6:22 pm EST

KIA Motors 2017 kia optima

I purchased a 2017 Kia Optima back in May 2017 & have had nothing but problems with this vehicle. Was having issues with the lights on the dashboard dimming in & out & was notified there was a recall on the voltage regulator. Took it in for repair & then the alternator went out! I'm still having issues with the brake lights because the wiring harness needs to be replaced all I want is a dependable car I can drive without worrying if it's going to break down on me. I'll tell one thing is for sure if something happens to my kids while they are in the vehicle because of an electrical issue you will have a lawsuit in your hands! I'll be sure to spread the word that Kia is definitely not the car you want to buy!
Sincerely a very dissatisfied customer
Ivy Chavez
[protected]
Feel free to contact me if you even take the time to read customer complaints

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lyd reyes
, PH
Jan 02, 2018 7:49 pm EST

lesser satisfaction for owners of Korean cars compared to Japanese brand cars

S
S
Shaun R.
, US
Jan 02, 2018 7:41 pm EST

Hi Anna or Ivy. Appreciated reading your complaint. Is the car being serviced at this particular time?

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5:36 am EST
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KIA Motors paint work for kia cerato car hood

Hi,

I would like to make a complaint about the service provided by the Kia Glenmarie service center. Details below.

Name: Prashaan
My contact: [protected]
Date of Incident: January 2014
Desired resolution: Fix the paintwork of my car hood

What happened was that I met an accident on the first month of January 2014 and the hood of the car was among the parts replaced. The issue is the paint work of the hood seems to have deteriorated a few months ago and now the gloss/shine is gone, and there is white spots etc appearing on the hood. This is strange, as the rest of the car exterior which was not replaced still has good paint work whereas the hood paint work is now bad although the hood should have better paint work due to it being a new part. I suspect that the service center has done shoddy paint work on the car hood and this is simply unethical. I understand there is 6 months warranty of parts which have been replaced and that my car hood which was replaced is now beyond the 6 months coverage, however it is obvious that the paint work is bad. How can the rest of the car still have good paint work, but the newer part of the car has bad paint work?

Let me know if you need any further details and I am happy to assist in that regard.

I demand that Kia Malaysia looks into this and provide prompt reply!

Thank you.

Regards,
Prashaan

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2:40 pm EST

KIA Motors unethical behavior

I have purchased 5 vehicles from Ray Brandt dealerships in Louisiana. I was pleased up to now. I had a 2016 Kia Soul which I loved but couldn't get refinanced, but was able to go thru my bank and get a new 2017 Kia Soul financed. This would have been great except for the horrible experience with the Ray Brandt Kia dealership finance manager, BLAIR! I was told buy the Sales Mgr, Taylor Naquin, during negotiations, that Ray Brandt would be paying my 1st payment. Again, great! When I got to the finance office with BLAIR, I was trying to be reassured my options and he was VERY rude, and gave snippy, short answers, speaking down to me like I was an [censor]. I asked if the notation for the 1st payment was included, and he said "DO YOU WANT me to call the manager in here?" in an angry tone. I said no, I just wanted to be sure it was there.

The deal was finished and I left.

The payment was due on December 4th and when I checked with my bank, it had not been paid as of the 7th. I went back to Ray Brandt to speak with BLAIR regarding the payment. He said there must have been some confusion and asked me to make the payment myself. I was shocked by this and told him no, that was not the deal. He said well if I wanted the payment to be more late I could just wait until they found out what happened. I asked him to find out and get the payment made immediately. He said I had 2 choices, make the payment myself or wait until they figured it out. I said that I didn't think he wanted me to get an attorney involved. At that, he threw the paper he had in his hand at me and said, "since you mentioned an attorney I'm through".

I walked over to the service desk to the Sales Manager, Mr. Naquin. He listened to the explanation and went to find out what was going on. I also spoke with Fred Frosch, who was very helpful and respectful. These two gentlemen found out that the accounting department had it noted as to be done, but it hadn't been sent. They were going to get the check to me that afternoon. As it was, that was not possible, but I did get it the next day. As long as I had information and was being helped, it wasn't so scary, but Blair is just not good with people.

I will not be back to a Ray Brandt dealership, nor recommend it to anyone, until BLAIR is removed from their payroll. Everything was run very smoothly when Aaron Stanley was with them, but not so now. I'm sorry to see this happening.

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11:49 am EST

KIA Motors rip off no customer service

My car was towed into the fred anderson dealership in nov they came back and said it was the hybrid system and relay which would cost 1, 300 to repair the car is not yet 3 years old but it no longer in warranty. So I told them I would have the car towed to my house, it was towed. They ripped the car apart battery in the truck seats pulled out they didn't put it back like they got, kia customer service is [censor] they didn't do anything to help me,

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2:57 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KIA Motors bnc 2796

I have received an email from Iskandar Putra & Izral wakil dari pihak Kia.
saya sudah balas email pada 11 december 2017. tapi sampai sekarang I tak pernah terima balas dari pihak wakil.

may I know what is about my case?

my car number BNC2796.

case about repaair for a year, and now I wanna settle about this issue as is has been take too long.

kindly please reply me as soon as possible

my email address:
[protected]@gmail.com

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i need to delete this complaint

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5:11 pm EST
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KIA Motors repair of damage / poor service

Purchased a new 2017 Cadenza from Union County KIA in Monroe, NC. With car purchase we also purchased the Multi-Shield protectant and was to be applied outside and inside of the vehicle the following week. Per our appointment we returned the vehicle to the dealership and waited for them to apply the Multi-Shield. Our salesman came to the waiting room and told us the vehicle was ready. Followed him outside and as we were walking around the car we noticed a significant chip in the paint at the right front fender. Our salesman got the tech. that applied the sealant and he stated that " it was like that when he got the car".
Our salesman spoke with his manager and informed us that they would come to our house and pick up the vehicle the following friday and have the fender repainted and return it to us when it was complete. I made contact via telephone on Monday and Thursday to verify that they were coming on the following Friday, THEY DID NOT SHOW OR CALL! I called the following Saturday to ask why they did not show and why they did not reach out to me for some type of explanation. The sales manager, Ed got on the phone and appolagized for the inconvenience and rescheduled for the following Thursday to pick up the vehicle. Again they DID NOT SHOW and NO CALL!
As for the Multi-Shield: I strongly believe that it was NOT applied properly as there was dirt and road debris still on the bottom of the vehicle. The interior was not done properly either. You could see where the tech. had wiped and not wiped. There was distinct shiny to dull/dry marks on the dash and the back seat was not cleaned as there were grains of sand still on the seat. The backs of the driver and passenger seat was cleaned or protectant applied.

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3:42 pm EST

KIA Motors kia soul 2011, been in 3 accidents, and car badly damaged for price

Hello, me & my wife bought a 2011 Kia Soul after buying a 2009 Dodge caravan that had major problems, found out we was over charge. Car was, 7, 500, then 11, 000, then after 23, 000, after 22.99 percent. That's not right, then found out thid car been in 3 accidents, and im an above the knee amputee so i need to put my wheelchair and other stuff in the back but tbe back seats dont go down its broke, this is the 2nd car from here, and my and my wife are disable and we need a car badly, and wish to go to another Kia dealership in the area, as soon as we took it home they took it off the net but i have a copy of the original car, and it upset me bad that we been con about it. No matter our credit is, just as for a decent car.please car us so we can bring to another Kia dealership in Louisville Area, Thank You Steven Davidson

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2:47 pm EST

KIA Motors service

Good Afternoon, my name is Francine and I live in orlando Fl. This morning I dropped off my car for services and my car was damaged. The dealership claimed that it was another driver that hit my car and left the scene. They provided a license plate number that was unable to be verified by Highway patrol. When I got there no manager came to tak to me and advoided me. I wanted for 4 hours for the police officer. Once the officer got there we got different stories at the what happened. Basically getting the run around. I believe they caused the damages to my car. They can't provide a video of the parking lot. It just all sounds fishy to me. Why should I have to pay for damages that happen while my car was in their property. Need advice!

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DebbieG8s
, US
Jan 04, 2018 7:31 pm EST
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If you have insurance of your own, report it to your insurance company and let them deal with it. If Kia is responsible for the repairs then your insurance company will take care of the legal matters for you. This is why you have insurance, and I guarantee you, your insurance company does not want to have to pay for damage somebody else did, they will get to the bottom of it and it shouldn't cost you anything.

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5:27 pm EST
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KIA Motors kia dealer service

My cousin in Poland purchased NEW Kia Rio in Poland for her driving school, the car was modified by Kia, warranty should cover all the mechanical problems but it seems that is not the case.The car started having problems with reverse gear at 3000 km, my cousin went to the dealer with it and she was told by the Kia Service, I quote:"Those cars are like that, that's how they run and there is nothing they can do unless you want to buy new gear box".
Now the car has 33 000 km on it, still under the warranty and the problem got worse, reverse gear doesn't go in unless you release clutch and press it again or if you put the car in another gear and than use reverse again plus now the first gear has a hard time engaging.She is using that car to teach people to drive because she was told by the dealer that the car is good to drive and there is nothing to worry about.there are 3-4 people at any given time learning to drive at same time in the city and I am worried that is dangerous thing to do but what you gonna do if she has no other choice and was told by the dealer that the car is in good condition and safe to drive.If the car is involved in accident Kia will have several lawsuits to deal with including one from me since I was in Poland to visit her and went to talk to a dealer and I was told same thing, "those cars are like that", There would be most likely no problem fixing that problem in USA since I know few owners of KIA there and they are happy with the cars and the service.
Is this "TRUE" KIA service or the dealer's negligence?

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1:48 pm EST
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KIA Motors kia dealership oshawa

I bough a key on line and called Kia for a code and they won't help me I need it to get my car back running I going to lose my job if I can't I been fight them for a month now no car and still pay the car payment I will never again deal with Kia I have gm offering me a car Kia need to help me or give me my second key as I only had one key I am single mom and can't afford 500 to buy the key

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6:48 am EST

KIA Motors product

I already sent my vespa at Naza Petaling Jaya in the middle of October because there were problem with the rims. They were promised to replace it with the new one because the warranty are still valid but until this moment i still did not get any update about it.I hope they will react as soon as possibl because i have been wait around 2 months. My vespa registration number is BNP6760.The mechanic that in charged were Wan and his contact number is [protected].

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KIA Motors In-depth Review

Overview of KIA Motors: KIA Motors is a renowned automobile manufacturer known for its innovative designs and reliable vehicles. With a strong global presence, KIA has established itself as a trusted brand in the automotive industry.

Vehicle Selection and Variety: KIA Motors offers a wide range of vehicles to cater to different customer preferences and needs. From compact cars to SUVs and electric vehicles, their diverse lineup ensures that there is a KIA model for every type of driver.

Quality and Reliability: KIA Motors prioritizes quality and reliability in their vehicles. With rigorous testing and strict quality control measures, KIA ensures that their cars are built to last. Customers can expect a dependable and durable driving experience with KIA vehicles.

Performance and Fuel Efficiency: KIA vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a powerful engine or a fuel-efficient hybrid, KIA offers a range of options that deliver both performance and efficiency.

Safety Features and Ratings: KIA Motors places a strong emphasis on safety, equipping their vehicles with advanced safety features and technologies. With high safety ratings and innovative driver-assistance systems, KIA ensures that their customers can drive with confidence and peace of mind.

Technology and Connectivity: KIA vehicles are equipped with cutting-edge technology and connectivity features. From intuitive infotainment systems to smartphone integration and advanced driver-assistance systems, KIA keeps drivers connected and enhances their driving experience.

Customer Service and Support: KIA Motors is committed to providing excellent customer service and support. With a network of authorized dealerships and service centers, customers can rely on KIA for prompt assistance, maintenance, and repairs.

Pricing and Value for Money: KIA vehicles offer great value for money, providing competitive pricing without compromising on quality and features. With affordable options across their lineup, KIA ensures that customers get the most bang for their buck.

Warranty and Maintenance: KIA Motors offers generous warranty coverage on their vehicles, providing customers with peace of mind and protection against unexpected repairs. Additionally, KIA's maintenance programs and service packages make it convenient for owners to keep their vehicles in top condition.

Environmental Sustainability: KIA Motors is committed to environmental sustainability. With the introduction of electric and hybrid models, KIA aims to reduce carbon emissions and promote eco-friendly driving options.

User Reviews and Testimonials: Customers have praised KIA Motors for their reliable vehicles, excellent customer service, and value for money. Positive user reviews and testimonials highlight the overall satisfaction and positive experiences of KIA owners.

Competitor Comparison: When compared to its competitors, KIA Motors stands out with its wide range of vehicles, strong safety features, and affordable pricing. KIA's commitment to quality and innovation sets it apart from other brands in the market.

Conclusion and Recommendation: Overall, KIA Motors offers a compelling lineup of vehicles that combine quality, reliability, performance, and value for money. With their focus on safety, technology, and customer satisfaction, KIA is a recommended choice for those in search of a dependable and enjoyable driving experience.

How to file a complaint about KIA Motors?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against KIA Motors on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. Be prepared to engage in further communication if necessary to resolve your issue with KIA Motors.

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Phone numbers

1877 542 2886 131 542 More phone numbers

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