KIA Motors / refund request complaint

Molino Bacoor, PH
Contact information:


I am submitting this request to escalate the refund request. I little over a month ago, I applied for a car loan at Kia Motors in Molino, Bacoor Cavite. A couple of days after I was advised to settle a down payment to reserve a unit(color) of my choice and so I did on February 23, 2017. Since then, I still do not have unit nor a clear status of my application whether it is approved or declined. 1 month of application or approval process is too much considering that I already paid a down payment in the amount of 30, 000 Php. Frustrated with the process, I decided to get a refund of the money and was told that it will take 2-3 weeks to process. I was surprised to have been told of this after a month and not to mention that I was not told of the said refund process when I was making the payment. Please advise to escalate to expedite the process. Thank you.

KIA Motors

Apr 03, 2017

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