KIA Motors reviews and complaints 1
View all 1597 complaintsKIA Motors - sorrento breaks down
We love our two Kias. I have an 2007 (bought new )Amanti and my wife has a 2008 9bought new ) Sorrento .
Until just a few days ago we loved the Kia dealership and the service center where we bought both cars.
Well last week my wife took her Sorrento in for its 30, 000 mile going over and it cost us about $350. for this service. Her car ran great the day we brought it in for service. Well after picking up her car we drove down the road about two miles and had dinner. THEN IT HAPPENED ! We were on the highway heading home and had driven about ten miles and then a horrible grinding noise camee from the back of her car and so we quickly ooked for and found a rest area to pull into and THANK GOD it was still day light. Anyway we did call the Kia assitance # and they sent up a loaner car and had our car returned to their service center . HERE IS THE COMPLAINT if the service center check over the whole car and according to our bill they did WHY DID IT BREAK DOWN ? What if it would have been later at night in the dark ? Yes I am upset. Kia has fixed the car and they say it was a bearing from the diffedrential that broke. I no longer have faith in the repair people at Kia Motors East in Louisville Ky and my next car maybe either a Ford or a Hyundai but the Kia is out.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Was part of the service changing the rear differential fluid? It sounds very fishy to me that it would break down right after you had your 30K done. Usually when a bearing is going out you will start to hear a grinding noise for many miles before you actually need it replaced. For it to go out very suddenly points to maybe they drained your differential and never refilled it? In the dealerships defense the bearings are internal and would never be physically inspected. Bearing wear would be something that would be caught by test driving a vehicle and feeling or hearing it. I would look at your repair order and see if gear oil was billed on it.