KIA Motors
reviews and complaints

Case # [protected]
Told my stitching pulling away from leather back seat is normal wear and tear not covered by warranty. Totally disagree. I don't see how they have determined this as wear and tear. I have been dealing with Craig/Matt at Cable Damher Kia in Lee's Summit, MO.
I took my car in last Tuesday since I am nearing my 60000 mile warranty. I was told this was covered. They told me they would take pictures and submit to Kia and then get back to me. I heard back yesterday and was told no defect it's not covered. I then called Kia customer service to see why this wan't covered, she called dealership while I was on hold. Told district parts and service manager made the decision. No one seats in the back seat hardly ever and if anyone does it's my 10 year son that weighs 70 lbs. You can see by the pictures the stitching is pulling away from area that you don't sit on when in the seat, so that makes no sense to me how you determine wear and tear.

Dear Sir,

It is with regret that I contact you, but I find that I did not choose the wrong car but the wrong dealership. For a minimum of 3 weeks my office has tried to get satisfaction from your Manager Jose and sales representative Terry Michel's at Auto World Kia in East Meadow. Before I call the better business bureau I am writing you in the hopes that you will take care of this situation for me.

I first contacted your office and promises were made to me and none of those promises were met. The first sales person I spoke to promised me a back-up camera because I am handicapped and need a camera to pull in and out of my garage. The man that promised me everything was in fact fired, however I was told by your dealership that he was on vacation. I was later assigned Terry Michel as my salesperson and I cannot say that it has been any better having him as a salesperson. He told me he would get me an extension for my seat belt, but it's been months and I still haven't received it. Jose told my secretary that the belt had arrived and that someone would drop it off at my workplace, but when she called Terry Michel again he told her that he still needed to order it. The lack of communication and customer services skills in the East Meadow dealership is appalling and it has me seriously questioning ever purchasing a car with Kia again. I will certainly not recommend Kia to anyone else. Every time my secretary calls to get information her phone calls are unanswered. Please intervene in this situation. Please respond as soon as possible. My deal # is 167744. The dealership in question is 2520 Hempstead Turnpike, East Meadow, NY, 11758.

Sincerely,
Mrs. Larcy

I went to the Kia dealer to get an oil change and my tire had a nail in it.
My car is a 2016 Kia Sorento. I have been a valued KIA customer for 5 year. This is my second Kia vehicle from Eastern Avenue location.

I arrived at 9.30 am on Monday January 15th, 2018 (yesterday).
I was there for 4 hours for an oil change and to plug my tire that had a nail in it. I have never been there that long for an oil change ever.
This set my whole day back by four hours for the day. No explanation what so ever. They had a nonchalant attitude like this is the normal. This is not the normal I always get my oil change at the dealership and it has never taken over two hours even if they are busy. There was no excuse for this nor was there no explanation for this kind of service that ruined my whole day and my plans were messed up with my family. After leaving I had to rearrange the whole entire afternoon because of the inconvenience. Who spends 4 hours for an oil change at a dealership? There was no sympathy for my time waited at all. No one apologized or explained the delay of service at all. I was very upset. I don't take a day off to spend 4 hours getting an oil change. When I left it was 1.36 p. m. This is unacceptable and very poor service.

The following is a timeline of significant events regarding our Kia Rio5 purchase-
Sunday, December 31, 2017- Purchased car from Superior Kia on Mitchell Ave. in Cincinnati, Ohio. The car was $13, 000. I (Kimberly Beck) put down $9, 000 and my niece, Talia Lewis, borrowed the remainder.
Monday, January 1, 2018 - Car does not start
Tuesday, January 2, 2018 - Car towed to dealership
Wednesday, January 3, 2018 - Car battery replaced and car was picked up
Thursday, January 4, 2018 - Car does not start
Friday, January 5, 2018 - Car was towed to the dealership; mechanic says the car starts; took car home
Saturday, January 6, 2018 - Car does not start; towed to dealership. I went to the dealership and spoke to the "sales manager." I explained that when the car failed to start, it was less than 10 degrees Fahrenheit, and his mechanic attempted to start the car only after it had sat in the service bay and was warm. Common sense tells you that attempt to start the car in the warm air is insufficient. I told him that I just wanted to return the car. He said he wanted one more chance to have it fixed. I told him that if they failed this time, I would insist that our money is returned per Ohio lemon law.
Thursday, January 11, 2018 - Dennis from Kia Motors America contacted Talia Lewis because he saw that she called roadside assistance three times in one week and wanted to check in on her.
Later on Thursday, January 11, 2018 - The dealership sent Talia a text message stating that they had not yet found anything wrong with the car.
Friday, January 12, 2018 - I sent an email to the sales manager, Gerald Greene, reiterating the problems we had had with the car and telling him not to return it to us until the car was fixed.

On January 4 I took my car in for an oil change. Took my car home and parked it when it was finished. Next time I turned it on the engine light came on and stayed on for a few days. I took it back to the dealership to the same service advisor. Car was taken to the back. The man came to the waiting room and informed me that there was no light on. They still ran a check on the car. He said it was probably the thermostat not reading right but he didn't know if that was all. He said a diagnostic test would cost around $140.00 per hour. If it was the thermostat only it would take about 3 hours to fix. Parts and labor would cost me around $500.00-$800.00 or more to get it fixed. My car was fine in fact excellent before I took it in for the oil change. I felt like this guy was trying to make money for the dealership and himself. Also when I left the car I was met at the coffee station by a salesman telling me that he noticed that I had just brought in a 2013 Soul for repair. He wanted me to trade for an upgrade. I have brought my car in before and have not been approached by a sales person before. I took my car in to another place for a diagnostic code reading and they found nothing wrong with the car. I have an appointment on Monday the 15th but I don't know if I will keep this because I don't know if I trust this dealership.

I bought my car to auto world Kia in east meadow ny on December 28 because my door sensor was broken. And also needed service. Waited all day for them to tell me they didn't get to it and they didn't have loaner. Had to get ride home. Finally ready next day and service person said they would give me some discounts for my trouble.
Went on toad trip and sensor came back on. Called service back and guy had an attitude like well we didn't charge you to fix it. But they didn't fix it. Couldn't take car till following week and as a result sensor stayed on and battery died. A friend of mine ended up fixing.
I am disgusted with the terrible service and and bad attitude. They also told me they fixed my wiper fluid pump free of charge and it doesn't work either.

As I am writing this I am waiting for triple AAA because my car battery is dead probably due to light being on combined with cold. I was considering getting another Kia in the spring but this has deterred me.

I purchased a 2017 Kia Optima back in May 2017 & have had nothing but problems with this vehicle. Was having issues with the lights on the dashboard dimming in & out & was notified there was a recall on the voltage regulator. Took it in for repair & then the alternator went out! I'm still having issues with the brake lights because the wiring harness needs to be replaced all I want is a dependable car I can drive without worrying if it's going to break down on me. I'll tell one thing is for sure if something happens to my kids while they are in the vehicle because of an electrical issue you will have a lawsuit in your hands! I'll be sure to spread the word that Kia is definitely not the car you want to buy!
Sincerely a very dissatisfied customer
Ivy Chavez
[protected]
Feel free to contact me if you even take the time to read customer complaints

I have purchased 5 vehicles from Ray Brandt dealerships in Louisiana. I was pleased up to now. I had a 2016 Kia Soul which I loved but couldn't get refinanced, but was able to go thru my bank and get a new 2017 Kia Soul financed. This would have been great except for the horrible experience with the Ray Brandt Kia dealership finance manager, BLAIR! I was told buy the Sales Mgr, Taylor Naquin, during negotiations, that Ray Brandt would be paying my 1st payment. Again, great! When I got to the finance office with BLAIR, I was trying to be reassured my options and he was VERY rude, and gave snippy, short answers, speaking down to me like I was an [censor]. I asked if the notation for the 1st payment was included, and he said "DO YOU WANT me to call the manager in here?" in an angry tone. I said no, I just wanted to be sure it was there.

The deal was finished and I left.

The payment was due on December 4th and when I checked with my bank, it had not been paid as of the 7th. I went back to Ray Brandt to speak with BLAIR regarding the payment. He said there must have been some confusion and asked me to make the payment myself. I was shocked by this and told him no, that was not the deal. He said well if I wanted the payment to be more late I could just wait until they found out what happened. I asked him to find out and get the payment made immediately. He said I had 2 choices, make the payment myself or wait until they figured it out. I said that I didn't think he wanted me to get an attorney involved. At that, he threw the paper he had in his hand at me and said, "since you mentioned an attorney I'm through".

I walked over to the service desk to the Sales Manager, Mr. Naquin. He listened to the explanation and went to find out what was going on. I also spoke with Fred Frosch, who was very helpful and respectful. These two gentlemen found out that the accounting department had it noted as to be done, but it hadn't been sent. They were going to get the check to me that afternoon. As it was, that was not possible, but I did get it the next day. As long as I had information and was being helped, it wasn't so scary, but Blair is just not good with people.

I will not be back to a Ray Brandt dealership, nor recommend it to anyone, until BLAIR is removed from their payroll. Everything was run very smoothly when Aaron Stanley was with them, but not so now. I'm sorry to see this happening.

My car was towed into the fred anderson dealership in nov they came back and said it was the hybrid system and relay which would cost 1, 300 to repair the car is not yet 3 years old but it no longer in warranty. So I told them I would have the car towed to my house, it was towed. They ripped the car apart battery in the truck seats pulled out they didn't put it back like they got, kia customer service is [censor] they didn't do anything to help me,

Purchased a new 2017 Cadenza from Union County KIA in Monroe, NC. With car purchase we also purchased the Multi-Shield protectant and was to be applied outside and inside of the vehicle the following week. Per our appointment we returned the vehicle to the dealership and waited for them to apply the Multi-Shield. Our salesman came to the waiting room and told us the vehicle was ready. Followed him outside and as we were walking around the car we noticed a significant chip in the paint at the right front fender. Our salesman got the tech. that applied the sealant and he stated that " it was like that when he got the car".
Our salesman spoke with his manager and informed us that they would come to our house and pick up the vehicle the following friday and have the fender repainted and return it to us when it was complete. I made contact via telephone on Monday and Thursday to verify that they were coming on the following Friday, THEY DID NOT SHOW OR CALL! I called the following Saturday to ask why they did not show and why they did not reach out to me for some type of explanation. The sales manager, Ed got on the phone and appolagized for the inconvenience and rescheduled for the following Thursday to pick up the vehicle. Again they DID NOT SHOW and NO CALL!
As for the Multi-Shield: I strongly believe that it was NOT applied properly as there was dirt and road debris still on the bottom of the vehicle. The interior was not done properly either. You could see where the tech. had wiped and not wiped. There was distinct shiny to dull/dry marks on the dash and the back seat was not cleaned as there were grains of sand still on the seat. The backs of the driver and passenger seat was cleaned or protectant applied.

Hello, me & my wife bought a 2011 Kia Soul after buying a 2009 Dodge caravan that had major problems, found out we was over charge. Car was, 7, 500, then 11, 000, then after 23, 000, after 22.99 percent. That's not right, then found out thid car been in 3 accidents, and im an above the knee amputee so i need to put my wheelchair and other stuff in the back but tbe back seats dont go down its broke, this is the 2nd car from here, and my and my wife are disable and we need a car badly, and wish to go to another Kia dealership in the area, as soon as we took it home they took it off the net but i have a copy of the original car, and it upset me bad that we been con about it. No matter our credit is, just as for a decent car.please car us so we can bring to another Kia dealership in Louisville Area, Thank You Steven Davidson

Good Afternoon, my name is Francine and I live in orlando Fl. This morning I dropped off my car for services and my car was damaged. The dealership claimed that it was another driver that hit my car and left the scene. They provided a license plate number that was unable to be verified by Highway patrol. When I got there no manager came to tak to me and advoided me. I wanted for 4 hours for the police officer. Once the officer got there we got different stories at the what happened. Basically getting the run around. I believe they caused the damages to my car. They can't provide a video of the parking lot. It just all sounds fishy to me. Why should I have to pay for damages that happen while my car was in their property. Need advice!

My cousin in Poland purchased NEW Kia Rio in Poland for her driving school, the car was modified by Kia, warranty should cover all the mechanical problems but it seems that is not the case.The car started having problems with reverse gear at 3000 km, my cousin went to the dealer with it and she was told by the Kia Service, I quote:"Those cars are like that, that's how they run and there is nothing they can do unless you want to buy new gear box".
Now the car has 33 000 km on it, still under the warranty and the problem got worse, reverse gear doesn't go in unless you release clutch and press it again or if you put the car in another gear and than use reverse again plus now the first gear has a hard time engaging.She is using that car to teach people to drive because she was told by the dealer that the car is good to drive and there is nothing to worry about.there are 3-4 people at any given time learning to drive at same time in the city and I am worried that is dangerous thing to do but what you gonna do if she has no other choice and was told by the dealer that the car is in good condition and safe to drive.If the car is involved in accident Kia will have several lawsuits to deal with including one from me since I was in Poland to visit her and went to talk to a dealer and I was told same thing, "those cars are like that", There would be most likely no problem fixing that problem in USA since I know few owners of KIA there and they are happy with the cars and the service.
Is this "TRUE" KIA service or the dealer's negligence?

I bough a key on line and called Kia for a code and they won't help me I need it to get my car back running I going to lose my job if I can't I been fight them for a month now no car and still pay the car payment I will never again deal with Kia I have gm offering me a car Kia need to help me or give me my second key as I only had one key I am single mom and can't afford 500 to buy the key

Do not ever lease a kia...
I currently lease a sportage and optima. We recently had a young lady slide into the back bumper of our optima. The people that his us obviously have no insurance so I am on the hook for the potential damage and substantial deductible if needed.in my quest for a simple opinion on whether there was perceived, visible damage, I did the followed the following trail. I tried for 2 1/2 hours to get through to the local dealer and was sent to service who sent me to finance who sent me to kia who sent me to a bank who said to go on the website and look at examples of acceptable turn-in damage. Bottom line, having purchased a kia from a local dealer in fargo nd, I needed local help but instead ended up on a 2 1/2 hour (On hold) rabbit trail.
Do not ever lease a kia...

For whom it may concern,

KIA Motors Egypt is the worst service which I experienced.

I've been purchased my KIA Cerato car in July of 2017, only when I reached the 3, 000 KM and then the 2 rear breaks are faulty, and have big noise everyday bothering me. I went to EIT service they told me that they will replace them for me for free, as it is under warranty, and the parts will arrive after 3 weeks. after 3 weeks passed, when I contacted them, they said the parts still not arrived, this last for more than 2 months.

Now it is almost 3 months, but problem is still the same, they even don't answer my phone call.