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Kia Motors

Posted: Aug 15, 2017 by    

customer service at lokey kia clearwater fl

Complaint Rating:  100 % with 1 votes
100% 1
5
Having purchased numerous cars from Lokey Kia in Clearwater, FL I am extremely unhappy with customer care at this dealership. I brought back a lease in January of 2017 with 17, 000 less miles on it than expected. I spoke with Lance Parrott and asked him if he could waive the $428.00 fee for not purchasing the vehicle. He told me absolutely yes that would be no problem. I went on my way. In June I received a call from a collection agency that I owed this money and was completely caught off guard. I was never notified that I owed this money to Kia. I did not receive any phone calls (Lokey Kia has my number since I have purchased many cars from them) My credit was on the line. Lance Parrott lied to me. When I called Lokey Kia I spoke to Danny and he gave me a number to Kia finance. NOT. He gave me a number to Kia Roadside Assistance. Incompetent. I got the number myself and I immediately paid Kia. I am so upset that I was lied to and misinformed and to top it off my account was given to a COLLECTION AGENCY. I have written twice to the Manager and have not so much as received any response from him. Nothing. He doesn't even have the decency to talk to me about what happened. I have also emailed to different people at corporate Kia with no response.
Complaint comments Comments (1) Complaint country United States Complaint category Car Dealers

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A  16th of Aug, 2017 by    0 Votes
I had problems with the used car i purchased from Gateway in N brunswicj NJ. It was my3rd Kia, I bought for my wife after a few weeks I noticed the trunk mat was drooping and after checking there was no spare. The dealer stuffed an inflation kit in it which I founf was not Oem, should have been a spare tire etc. Theynwould not change it, also the interior had to be cleaned several times and my salesman Danny G finally sent a detailer to my home to clean it. Thanks to him for following up on my concern on that. I still however have the inflation kit which I do not trust.
I now have a 2017 forte 5 which I love but HATE the ENTERTAINMENT/NAVIGATION, NO CD PLAYER I HAD TO UPGRADE MY PHONE DATA PLAN WHICH NOW COSTS $30..00 MOR A MONTH...THIS SUCKS!!!
LAST KIA, UNLESS THEY CHANGE THAT.

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111 Peters Canyon Road
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United States - 92606
+1 949 468 XXXX
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