KIA Motors
reviews and complaints

I left my 2014 Kia Soul at Premier Kia of Kenner on Friday, June 1st and advised them I would be out of town for a week and I'd be back to pick it up the following Saturday. All I asked them to fix was the traction sensor because the light came on and stays on all the time. I had also been rear ended the day before and had minor damage to the left bumper so I asked them to get an estimate from the body shop while they had the car.
I gave them the key & all the info was taken down on the service order. I had not heard anything by that Tuesday so I called them Spoke to Chris, the Service Advisor and he told me he had not called because no number was left on the order. I distinctly gave the lady at the desk my number. Anyway, he told me that they had fixed the sensor and also done service on some recall that I did not even know about. I asked him about the body work and he told me he would speak to the body shop and call me back with an estimate. Days went by and I received no phone call. I called him on that Thursday and he said he had not heard anything from the body shop but he would find out & call me back. At that time I told him that I wasn't too concerned about the appearance of the bumper; that I just wanted the bumper popped back in so that it would stay. He then told me that he could probably do that himself without getting the body shop involved. He told me he would go look at the bumper and call me right back to let me know if it was something minor he could take care of or he would get an estimate from the body shop. And again, he never called back. I just decided to go pick up my car when I got back in to Kenner on Saturday, June 9th. The girl at the service counter printed out the receipt for what they had done which included fixing the sensor & the recall. No mention of the body work estimate. I got in my car to leave and nothing had been done to it at all. The traction sensor was still on; I have no idea what they supposedly did regarding the recall. And no information on the body work estimate. Chris was not there that day. I was livid so I came home and I emailed Premier Kia Service Department that afternoon. I have heard nothing...no response. Nothing. And to add insult to injury, I've had two sales people from there call me wanting to sell me a new Kia. This is pathetic service as you well know. I work for a large corporation in New Orleans and several of my coworkers have Kias. It may not matter to you, but I assure you I will be passing the word on to them and anyone else that will listen about how poor their service department is. Also, I have sent complaints to the Kia website and to the Better Business Bureau. I have to work & have an extremely difficult schedule. I cannot do without a car for transportation. So Premier Kia has been in a very difficult situation. I won't have another week to leave my car with them so that they can "ignore" it. I would hope for some kind of justice here on your part. I'm willing to listen to see how you can make this right. And sincerely hope that you will respond because Premier Kia obviously does not have access to email or my phone number. Otherwise, don't you think I would have heard from them? LOL Pathetic.

Kia sorento 2014. Last year I go to kia service centre which locate at sungai pinang, penang, complained about my car air cond. When I start my car, air cond won't be cold even more than half hour if I didn't drive, just start and leave it. I need drive about 300m air cond just will become cooler a bit. Every time also like this. Then the technician change compressor for me. But the problem didn't solve until today. Yesterday I drove to service centre again. The technician told me sorento air cond is like that, need drive few meter, air cond just will become cooler... I speechless... Is it true?

This Kia is the only place in town servicing Volvo, for which we pay a premium. I booked an appointment a week ago for a service and was given a time today at 11am. I brought the car and 3 hours later it is only now being brought in for service. Now I'm told that it is a drop off time, not appointment time (which was never communicated to me. I can be prioritized if I'm listed as a "waiting customer" which means I have to sit here and do nothing while my car is still sitting outside!

What a an inefficient system and waste of time for me as a customer. I get that perfect punctuality is unrealistic, but I would have expected a simple service to be completed by now. I also do not have the option of using my car and being called back in for service or receiving a courtesy car. They only have a shuttle car for a drop off, but that does not help me, because we are a one car family and I need to pick up my husband from work shortly, get my son from daycare and do a multitude of errands in between.

In the past when I have brought the car to a Volvo dealership for service my appointment time is the scheduled service time. I have been offered a courtesy vehicle and had better communication. Why should I pay a premium for Volvo service at Kia if I'm not getting the same value for what I'm paying?

Kia seriously needs to reevaluate their appointment bookings system and managing customer flow to improve customer service and wait times. Lean 5S from Toyota comes to mind as a philosophical start.

Dear Sirs,
I have a KIA Sorento (engine nbr. KNAJC523165566578) from 2006, that I have bought in Doha, Qatar. Current mileage is 93.482 km. All the services have been made at KIA Doha during all these years. Recently I found some problems on starting the engine and eventually the car stopped while I was driving it. I immediately towed the car to KIA services in Doha (Qatar) in order to fix the problem. After 2 hours waiting, the Supervisor informed that the issue was related to a engine failure and they (KIA Qatar) would carry out an assessment of the problem. I was asked to leave a deposit of QAR 1000, 00 (EUR 203, 00) and if after the assessment I decide not to fix the car, they (KIA Qatar) would return me only QAR500, 00 (assessment fee). I accepted and made a deposit of QAR1000, 00.
Two days later, they (KIA Qatar) called me and informed that they could not find the problem, therefore the engine should opened for a new assessment. The conditions were:
- A deposit of QAR3000, 00 (EUR609, 00) and if I decide not to fix the problem, they (KIA Qatar) would return me the "engine in a box" and I should seek for another solution. Of course I didn't accept the "offer" because they (KIA Qatar) never told me what was the actual issue. KIA Qatar returned me QAR500, 00 without any receipt.
I towed the car to BOSCH Services (Qatar), a few miles away from KIA Services and in one day they (BOSCH) fixed the problem and charged me QAR1200, 00 (EUR243, 00). Please refer to attached document.
I feel that the service rendered by KIA Qatar was not professional at all and I must confess that I immediately sold the car and I am not willing to buy a new KIA again. I fully respect your company but KIA is not well represented in Qatar. Whenever I went for servicing the car, at least 1:30 or 2:00 hours I had to wait.
I don't believe that a simple repair shop like BOSCH can resolve such a case in one day, when KIA wasn't even able to tell me the problem. "Opening the engine" was always the solution of your staff in Doha.
Kind regards
Antonio Sousa

My name is Brandon Merchant. I recently purchased my 2015 KIA Sedona at the end of my lease (Acc # [protected]). I had the check sent to KIA at the end of March and the check was finally cashed on 4/18/2018. I have been trying to get a copy of the new title for over 60 days now. This has been the absolute worst experience of my entire life. They have had me send over the odometer statement a half a dozen times now and we still can't get it right. I was forced to renew my old tags thru the MVA(non refundable) b/c KIA has not and will not release this title to me. Nobody has once contacted me letting me know there was an issue or hold up. I never find out until I call for a status update. Not one person I have talked to, supervisors included, has cared at all about my situation or the heart ache I have experienced trying to get this title. Nobody seems willing to help or shows any compassion. I just want it known that this experience has completely ruined any chance of me or my family every purchasing another KIA again. I will do everything in my power to tell as many people I know about the horrendous experience I have had with KIA Motor Finance and encourage them to purchase a vehicle elsewhere. I am extremely disappointed with this entire transaction and completely regret purchasing this vehicle at the end of its lease. I am sure this message will fall on deaf ears but I just want someone at KIA to know about this and at least attempt to make it better for other customers in the future.

Im extremely frustrated on the product after 6 years. I cannot enter my car using push start. I tried googling online to use manual entry but guess what your manufacturing defect has cause me alot of misery. Theres no way to enter manually! Now I have to pay for locksmith courtesy from you kia breakdown guys. I want you to get the bottom of this. Do not play the fool with me giving me a defect based model thinking this will go unnoticed. [protected]! WXN 3523

My car is Kia Cerato 2015, & it has ODO 67XXX Kilo, I had an issue of my AC "Air-Conditioning" and i sent my car to Service Center "Kia Al Sulaimania KSA" @ 23 MAY 2018

I been promised by Branch in Charge to come @ 25 MAY 2018 around 03:00 am but when i go their I reach the service center around 03:13 am, I go to the service center main door and it was closed.

however, i visited the other side of the service center & actually it was open & my Car is missing "not their", i guessed someone is Testing my AC so i was waiting for more than 1.5 hour but no hope,

but unfortunately, no one is their & all other cars for customers is already parked & the service center door is open 100% without even any guard.

please i need a compensation of the wasted timing plus i took a Taxi for about 100.00 SAR, & i need to know why my car is disappeared from the service center and why the technician did not called me to agree about the time of receiving my car ?

BestRegards
Eng. ABDELRAHMAN IBRAHIM ABDELHADY
+966 [protected]

I bought a new kia stonic in Mas motor located in Erandio (spain), but it selled it with problems. The vehicle had problems from the begining but they did no say anything because the diagnosis computer did not say anything.

I bought it in april 18th and i still do not have it.

The vehicle registration numer is 9697-KJY

I want my money back or a new vehicle but not a refurbished one.

Thank you for you atention and looking forward your answer
Iratxe larrinaga
Email. [protected]@gmail.com

Car: kia sportage 2009 gray.
Passenger side air bag warning light is on.
Dealer informed us the seat cushion with built in seat switch has to be replaced.
First deliver was two to three days after part ordered.
Second delivery date was 10 weeks .
This first date was on may 17. - second delivery date came may 21.
10 week delivery is totally unacceptable and dealer appears to be not interested in improving that delivery however looking around the internet this part is available.
Second bad issue with dealer is they needed prepayment . With two day delivery prepayment as expensive as it is was acceptable - however 10 week delivery prepayment is unacceptable.
The dealer is hart motors; salem, va.
Because of this air bag malfunction the car did not pass inspection therefore the car has an inspection rejection sticker (for 10 weeks).
We are very disappointed in the kia design as well as the dealer. From a corporate stand point kia should be able to do much better.

Since I have this car, i've always had problems with it.
1) the car would start in 2015-2016, so I had to get it repaired... It appeared that all the wires under the wheel where not working and used?
2) I now have the same problem, except my car will start only if I use my remote starter... So I have to sit in my car and start it with the remote (wtf?)... The button doesn't seem to recognize the key or something. I used my 2 keys and changed the batteries.
3) the 2 left doors doesn't work anymore. I can't open them with the remote control... I have to use the key always... Nice
4) the right front window doesn't work either... I can't lower it at times...
5) my car used to do plenty of noises, had to get it fixed...
6) I had to get my brakes done not long ago. They told me their was parts missing, as if the job was done 'quickly' at first... Always had noises with my brakes before I got them fixed also...

I spent thousands of dollars to fix the problems, but I still have many problems.

Please help me get out of this nightmare!

I purchased a brand new Kia Soul+ in Jul 2017, and to date (May 2018) have only put 5500 mi on the vehicle. It has been used mostly for in town driving and is garaged.

I have hundreds of small rust spots on the exterior finish, which is accentuated by the finish paint being white (see attached photo). Kia reps tell me it is micro metal filaments from my brakes embedding in the clear coat, and this is something not unusual.

Well, I'd challenge this position as I've owned previous white cars among the dozen+ vehicles I've owned over the years, looked at dozens of comparable new cars on the road, and spoken with several others including auto/body specialists and the response has been 100% that this is not an expected new car reaction unless there was some manufacturing defect- either in the paint or clearcoat prep or application.

Please provide some feedback on this condition.

I got a 2017 Sportage June 2016. Had nothing but problems since day 1. Had to change all the spark plugs 4 days after buying. 2 more times since. Fan belts rip apart & be told it was my fault. Sunroof that always had the sides fall off. Most recently my warranty had run out & my engine blows on cue. Left carless with 2 babies & threw away $42, 000.

Hi
I am a customer of Kia since 2011 and when I talk about KIA should be talking about trust and that was expecting to believe in KIA but when I purchase new car from Authorize dealer in UAE _ Abu Dhabi City which is Kia Sportage 2018 on 17/05/2018 I heard a sound from the car gear and I have informed the showroom manager Mr. Atef who delive the car to me on 17/05/2018 he said we don't know why this sound is coming and we can not replace the car or return it he gives me one option only to complain or to prepare the car in workshop. And he was talking to my with unprofessional way and I requesting him to take my car to check why this sound is coming which is too noisy but he refused to take it then he left me and went to his office.. I am really surprised when I get his useless service from showroom manager.. and how I get new car and on same day of receiving it I get this problem and I found it on same day of purchasing day... I am dealing with KIA since 2011 and I also working in Bank in UAE I was referring lots of customers to KIA and was not expecting that to happen with me. Anyway I need someone from KIA to resolve my issue before escalate it to high level
My contract number is [protected]

I have been waiting on an engine for my 2015 Kia Optima since Feb. 22 it is now May 15. I feel like my case is not being handled fairly. I was told it will take about 2 months for my car to get an engine. They can't give me a e.t. a nor will they offer any solutions. Come to found out I am not the consumer that is been waiting a very long time on engines. When I call Kia Customer to speak with the rep that is handling my case, she is never available and does not return my calls. I have been more than patient with them and I am always polite and courtesy but they don't give me that same courtesy. I have to pay my car note, car insurance, and rental fees for months until they finally decide to ship me a car engine. I only owned the car 2 months prior to it going in the shop and it stop running while I was at a stop light. It just went out with no warning and I was not able to start it. I am very disappointed in Kia, I should have had a engine by now.

Kia Finance, according to the dealership, admitted to no correctly recording an end of lease payment it received in December of 2017. Kia finance reported 60 then 90 days late on my credit report, dropping my score over 100 points. Kia Finance sent a letter on May 3, 2018 that they received final payment ( from dealership) but still has not rectified my credit report. When I called up Kia Finance on 3/15 I was told that i don't understand the process and that I need to get a letter from the dealership stating that I am not responsible for the payment (even though they already received it).
This is ludicrous. I have been denied a mortgage because of the credit score drop. Kia Finance refuses to cooperate.