Khivraj Motors / Customer dissatisfaction
I had bought one Pulsar 200 from Khivraj Motors Indira Nagar Branch, Bangalore . After some time I had given my Bike for servicing . During my second Bike servicing ; I had asked them to resolve some issues with the Bike ; First one fuse is getting off very frequently and Petrol indicator was not showing the indication properly but to my surprise they had not done the servicing properly and above all both my issues are still there even after the completion of servicing. When I raised a query in regards with above; they had made a pathetic excuse about the overload of work in the Workshop. But without finishing the Proper work they didn't forget to charge 300 Rupees for the work which was not being done. Apart from that customer service was very bad. No one in the work place was responding well and they were targeting others for the work to be done. It was really bad and really horrible experience.
The supervisor is having very unconcerned attitude about the work and needs of the customers and most of the time he would not like to listen to the customers and he is very good in making excuses. I again went to the workshop just two days back in regards with the new issue with my bike about the Disappearance of Digital display but the Supervisor again made a stupid excuse about the workload and advised me to leave the bike for the whole one day.
It was just a 15 Min job but they do not want to take any initiative to resolve customer's issues. I would like to suggest Khivraj Motors to improve the quality of customer service otherwise close your servicing centers so that customers should be saved from getting into the trap of poor quality service and can look for better alternatives.