KFC
reviews and complaints

Today I placed an order in KFC Musgrave Center which inlcuded reguar chips (which I was charged for), when i got home I realised that they did not give me the chips. This is not the first time i have experienced a problem like this, my previous experiences included KFC on sparksroad and overport drive, charging but neglecting to give me the bread loafs. I have phoned the relevant branches and complained on the day of the event, but they always expect you to come back and pick it up immediately, If you go back to the branch, they fail to take responsibility. Whilst I'm loding a complaint, I'd like to bring to your attention that overport drive KFC once sold me coleslaw that had expired on that particular day, I only realised this when i began eating it and found it to have an awful taste, I complained, and again was expected to return the same day to get another coleslaw. When i returned on another day, they were not helpful and did not replace it. I'd also like to complain about the chips and fried chicken from the KFC on overport drive, it tastes as though it was fried in oil that was clearly overused. Perhaps headoffice could advice them to change the oil regularly.

My daughter and I visited South Africa last November. During our visit, we stopped at a KFC. In the 20 or so minutes we were in the store, the female behind the counter (native) totally ignored us. She carried on a lively conversation with a male (native) until he left the store (apx 5 minutes). Then she continued to ignore us. I called to her, asked if we could use the restroom, she said she'd check with the manager, and she disappeared. She continued to ignored us. Only because we are Caucasian.
I have called KFC headquarters to complain about the treatment we received, and to find out why they condone this behavior. The representatives told me over and over that they "will have a manager look into it and get back to [us]". One woman told us she would take it upstairs to management herself. And still nothing. A few days ago I called them again. I was told by their representative that they don't know how to get ahold of any managers, they don't have the ability to call any other department, and, basically, that they are just robots who can't do a thing, that management is ignoring us just as the woman in South Africa did.
This speaks volumes about the moral values of KFC. They not only condone racism. They officially condone racism

My husband and I have been to the KFC on Lake Rd. in Dyersburg, Tn four times in the past month, and all four times they have been out of chicken livers! When I get a craving for chicken livers I really really want them! I rely on KfC to provide the chicken livers since they are the best. They keep saying they are out. Would you please arrange to send more livers to this store so I can satisfy my craving for your wonderful chicken livers. I can’t go to another KFC since the one on Lake Rd. is the only one in town.

At roughly 13/01/2012, myself and two friends visited KFC Cooma drive thru. We ordered our meals and then proceeded to pay. We were asked by the young staff member if it was ok if we got 10 cents short because she didn’t have the correct change in the cash draw. We were helpful in trying to give the correct money but were then short changed and had to tell the girl and the manager in charge what our change was meant to be. Then they gave us our order which was wrong and made us wait for the order to be corrected while the rest of our food went cold.

We asked for a complaint form and were told to look in the yellow pages. The service and attitude of both the manager and staff member was terrible. I will not be visiting my local KFC until new staff is hired and the managers replaced.

I can see that all complaints to KFC are on deaf ears and they could care less, anyway. Harlan Sanders would turn over in his grave if he knew how sorry some folks are that attempt to run his business. My compaint is about the sorry restruant being operated on Albia Street in Almaty, Kazakhstan. My wife and I thought, oh boy, a KFC in Asia. We were in for a big let down. Other than being clean, the business is only a KFC in name only and we would know, because I am from Kentucky myself.

The chicken is over cooked in oil that doesn’t get changed regularly, the portions are all small, no dinner meals, no bread, no mash potatoes and gravy, you pay for Ketsup for your french fries and if you want a refill, you pay for another drink, not to mention the rude and unorganized service which is normal for this country. I am really surprised that such a sorry resturant is allowed to operate under the KFC franchize. If folks had a chance to eat at a real KFC back in the USA, they would laugh this place out of business.

I bought the following: 2 street wise 2's, Large pops, Fully loaded box, double take and a small cole slaw.
The chicken tasted if it's almost passed the expiry date, chips was old and tasteless and the bun of the burger was really hard. I was so unhappy and could not eat anything further so I demand that they either give back my money or replace the food!

It had alot of fat and bone in it felt like they put left dver chicken in it
The crust and gravy was good just a little disappointed has such a hyhpe on it had to try it was very filling just meat can be handled better not so left over I dont think she gave me my reciept went to kfc in corpus christi texas saratoga and staples

I have purchased food from kfc, calicut, kerala on 19 feb 2012, the total billing amount was 883 but they have taken rs 8830 from my account as I have paid through debit card dont na wat to do... I have lost the bill too... Im just so helpless plz suggest a solution

I go to kfc bury on a regular basis and have done for quite some time without problem.
today 12/2/2012 i went kfc asusual and got the same box meal going through drive through. the bottom of the box was covered in grease which ended up up all over my tracksuit bottoms which is very unlikley to come out in the wash.
can you look into this and get back to me asap?
If no answer is received from yous i will contact the relevant authorities before this happens to another person.

regards mr john keir [protected]@gmail.com

I saw this youtube : pekerja kfc yang kurang ajar
Few kfc staffs just wants to take advantaged of customers (chinese couple) in the queue, and kfc staff punches at the customer, its really very shameful to kfc if you don't take actions against this... please stand up for your customers! or you can choose to protect your staffs and kfc can mainly stands for : kentucky fights club via kentucky fight customers

We ordered a 20 piece family bucket and also 2 large family mashed potatoes we got home to find that we got a 15 piece bucket no mashed potatoes and only 1 salad no gravy this meal cost me over 50 dollars and i did NOT get what I paid for .I am very dissapointed we tried calling the store and noone answers there so we drive across town again to be told that we will not be given our food or a refund .I am disgusted in the service and Hope that someone in charge will be able to keep this customer who has a family of 12 and we order every 2 weeks as it stands until i get a response we will Not be eating KFC

d treatment for the customer..january 31 2011 we order chicken stripps and our money is 20kd..the crew threw back the money and said to just go and go back when the bill is change..the issue is if they dont have change for that amount its easy to say in polite way but throwing and yell at you infront of others customers is not really acceptable..mannersless they should be know how to value their customers whatever nationality it is..they dont respect the guest at all very bad..

every time me and my family get something to take away the order is always incomplete or wrong
the staff are less than helpful and also some are quite cheeky which i find disgusting as i would never speak to a customer any differently than i would like to be spoke to
will not be going back again

hi i got my lunch last week in kfc dublin ireland swords pavilions 29-12-2012 round 15 pm . the staff there they are the most rude people i have ever seen i ask them to give me one of there burgers and they said they dont have that one only if i get one of there meals wich is not right and the second thing i ask them to give some wet tissue and also they answer me back we don, t have them but very rude the way they talk . i know for sure they were two girls . i will never come back there and same most of my friends thx

Dears,

Wish you a happy new year first
My name is M.Khaled Chehab, I am a telecom engineer from Lebanon .
We always attend to KFC Lebanon Beirut Ruche Branch around two to five times a month.
This is the third time I slap down on floor in KFC due to the wet floor, as for today it was a rainy day, and I am not the only one who slaps and you can ask all employee there in order to confirm on this subject.
But the matter that let me contact you that I was holding my daughter which have 9 month old, and she get hurt moreover my back is incapacitated and I can send X-Rays to confirm that.
I am not looking for compensation, but what I am looking for is to protect children’s and parents who are always visiting this branch.
I hope to not ignore this email, as I know the Lebanese managers/management mentality because a lot of requests been sent to them with no reply.
You can contact me for any more clarification on
Tel: [protected]
Email: [protected]@gmail.com

Regards

This is to express our bitter displeasure on The service we received from The staff members of The KFC aforementioned branch on 26Th night.
I and my 9 friends in 03 vehicles, went to KFC (Drive Trough) to buy chicken around 6.40 evening. we were expecting to buy chicken and The answer was no chicken and we are going to close! it was amazing. and we wanted to wait and get The chicken cooked. But, The answere was - we have finished for today. According to The duty staff - everyThing was finished by 6.40?! and suggested to have pop corn and fries wiTh some oTher strips.
This was really insulting That These people had no service after 6.30!
If They are unable to be at The customer service, my question is why do They be There in The food industry.
I am requesting The Queensway Hospitality to find out immense solutions for These types of lethargic service.
Regards
Disappointed regular customer
No more a CONSUMER of KFC Products

We went to KFC which located at East haven, Connecticut around 12:30 PM on Dec.12 2011. Two employees harassed us : When I ordered 12 PCS, The lady and the man mocked and laughed at us because we were not familiar the orders while we are asking questions and they were rush us order even there were no other customers behind us. The table near the widow was so messy. I asked for cleaning, The lady was lazy and reluctant to clean it. She use watery clothes purposely to wipe it and put us waiting for a long time.

They don’t even gave us only 2 pieces napkins and 2 forks ( After I asked). When we asked why limit customer for napkins and forks. The lady and man angry and Yale to us said “go out” In mad voice. In the very hostile environment, we didn’t finish eating plus the chicken was not warm enough and they were not fresh at all. when I asked their name, they didn’t tell us. The man said he is manager when I ask if I can talked to manager. I called the restaurant after we left about half hour, the man very rude and told me that manger take off. He didn’t understand English when I ask more questions.

On the other hand, we felt that the food soaked in the oil for a long time. It was not fresh and even not warm enough. Their behavior harassed us. I am looking forward to hear you. I called restaurant again this morning. The man said : “the owner will be back in two month”. Obviously he lied. I believed they are really under qualified employees. They behaved like they own that restaurant and they devastated KFC’s reputation and harassed customer.

13 December 2011

This afternoon at 15:00 we went to KFC Walvis Bay to buy burgers. At the counter I ordered a Hawaiian Burger, the lady behind the counter told me they have no cheese. This not the first time we had problems with this KFC. I don't understand how you can run out off cheese at 15:00 in the beginning of the week?

While my sister and I were eating at KFC on 9-2-11 as I was eating my 4 piece Grilled Chicken Wings as I was chewing my food my tongue and gums began to hurt and taste funny like medal. I spit out the food to find a piece of what you use to clean the grill or pots with. I immedietly went to report this to management and was told I had to wait for the manager to get in at 4:00pm. My sister and I waited. when the manager ws told what had happened she came over to me and asked me what happened.

I showed her the medal and my mouth. Instead of asking me if I was ok, she asked me if I was African. Which I responded no to. She then went on to tell me that it was the cooks fault that there was medal in the food. She said that the pot scraper that he used was old and needed a new one. Then she said that the cook had five children and could not afford to lose his job. I asked her what did any of that have to do with the medal in the food and my mouth being cut.

She said that she did not want any trouble for the cook. I said to her that it was her responsibility as the manager to see that the cook had the proper utilities. I also said what about peoples lives, someone could get very hurt or even die. She did not care about that all she cared about was the cook. She then asked me if I was a Christian, because she loved God. I said yes I am a christian, but that still did not have anything to do with the medal in the food.

She then took the box I had with the medal, chicken and receipt from my hands and said that everything would be ok. Then went and came back with tow $10.00 dollar bills to give to my sister and me. And asked us not to say anything.

This women manager had no regard for human life or safety. Her only concern was for her or the cook loosing there Jobs. She had no concern for me or anyone. I had to finally go to the hospital a few hours later, because my stomach began to hurt, my mouth and jaw still hurt and I needed a Tetanus shot.

This issue needs to be addressed befor someone else gets hurt or die from this managers negligence.

I am an employee of kfc in oman my complain is that no staff meals are given from the managment we all staff have eat every day chicken and sandwich from the restaurant. By eating this fast food we are getting sick and weak second thing is that restuarant does give off in a week and more shouts for every small reason. Third thing no increment in salary after working continuously for one year. Only the managment make promises but never ever fulfill it. If any employee want to take emergency leave no trasportation.

Too much less of salary and very hard work. No promotion after hard work specially in Oman KFC. Sorry not to write the name because I am still working due to big famil problem.

Ur cyberjaya outlet sucks! I just had a very unpleasant lunch there. Ordered a twister and said I have to wait for 5mins... End up I waited for 15mins+ until I had to ask the manager there.. That young guy is too bz counting the tables so he asked one of the staff to check up the order.. Waited another 5mins then they sent the wrong order! The person who took my order was there and she said "just give what she want".. Wtf is that!.. And no one apologize!..