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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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J
3:16 pm EDT
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KFC not sure

On sat sept 16 we got a chicken liver dinner, Nashville hot strips extra mashed potatoes and gravy, cole slaw and biscuits. We got it from Drive thru at barboursville wv store. Now about 3 months ago we ate from there and even my step son was sick, but we weren't sure it was the food. So we tried again, it went well, till after we went to bed we were both up vomiting and diarrhea. The first time we spent almost $30 this time was $17.65. I'm afraid I'm just gonna have to say good by to you all, hate paying just to end up in the bathroom all night.

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S
2:05 pm EDT
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KFC food quality and cleanliness of store

It's taken me awhile to write this but the disappointment I had on my last visit has not allowed me to return. I also feel that if you are made aware of this, quality control can step in and make any necessary corrections. Photos attached.

I knew I should have turned around and left, but the craving for KFC was stronger than what I was looking at. There was a dirty bucket on the counter, the prep area was dirty with water thrown all over the floor with the employees cooking and walking through it.
I placed my order to go. While eating, I was again grossed out, finding a piece of blond hair embedded in the chicken. I lost my appetite immediately and have not eaten at KFC since then.

Sincerely, Susan

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J
4:30 pm EDT
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KFC 20 min wait - only car through drive through. terrible service.

I never complain to anyone about food service. After getting my wisdom teeth out i wanted reg soft foods and in pain i sat at the iowa city drive through for 20 mins- took forever for anyone to answer - we thought the place looked so run down it might not even work. The guy answered and said it would be a min he had to change his battery then never answered again. The next person after we said hello over and over was so foreign we couldnt understand her and she very much could not understand us - after giving a simple order of a number 6 chicken strip meal and a large potatoe and gravy on the side - that simple order took bout 6 times to get across. We had patience through this whole experience even with my extreme pain and regret of even leaving the house to get some real food at kfc, because we are friendly folk but - even when we got our food after sitting for even longer the order was very wrong - didnt have half of the order - didnt get our extra buscuits or our extra gravy and potatoes . This was by far thee longest drive thru ive ever experienced and by far the most worst customer service and service period at any kfc much less any other drive thru. Very disappointed. Now i am in pain and will not be going to the only kfc in my area again. Also - its a shame there isnt a kfc in the coralville / iowa city area that is in a better neighborhood and doesnt look like a used to be run down place that we are scared to eat the food bc of the lack of cleanliness we noticed once we were at the pickup window . Thanks for your time . Date of visit - 4:00 p.m. On saturday, sept, 16th 2017

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4:42 pm EDT
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KFC waited over 45 mins to get my order

Survey code y309205914173272 manager Danielle was sending drive thru orders out. The time on my recpt is stamped 7:57p Danelle was rude yelling at customer service not listening to the complaints of why are you send drive thru orders out when people are waiting in the dine in. She tried to say it was because the system was down in drive thru which was true but they were ringing the drive thru on fine in register. Customers ask why she was doing it and said a gentleman was rude because he was videoing the crew working and the manager. I as a manager myself explained to her what she should have been doing. I went inside to order not to have to wait 50 mins to get my order and have to get the kind of customer service that I as well as probably 10 other customers had to wait. Food was cold and greasy when I did get it and still didn't even have what I order was still going to have to wait longer. Please read and listen. Probably will never patronize your restaurant again. Dissatisfied Custer.

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R
4:10 pm EDT

KFC service

The last three times I have gone to the KFC at 511 N. Ferdon Blvd, Crestview. FL. 32536 I have had very bad service. The first time I went there it took 35 minutes to get two 5 dollar meals. At that time i thought there was going to be a riot for I was not the only one there at that time having the same problem. The second time i went to that location i ordered to 10 pc meals and when I got home(I live 12 miles away) part of the order was missing. I called the manager and informed them if they could just give me a credit. That didn't happen. And the last time I went was 9/15/2017 I ordered a small Cole slaw to have with my dinner at home for $2.44 not knowing that it only had two teaspoons of Cole slaw in the container.
(See picture) And one last thing. Th city closed them down last month because cleaning problems. I will never visit KFC again. I have been going to KFC since I can remember and I am 54.Churches here I come.

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4:13 pm EDT

KFC "famous potato bowl"

I recently went to the KFC 2212 S. Military hwy, Chesapeake Va. The 1st time I ordered my meal I received cold chicken as well as the potatoes still had dehy powder mix in it, no biggie mistakes happen. So I brought the order inside, instead of the cashier directing her attention to me she began to carry on a side Convo with someone who walked into the store behind me. After waiting for her to finish he convo I showed her the issued order and ticket and asked to have it remade, she than began to pull out her phone to start texting messing up my order for the second time. The quality of service there at that store is by far the worst I'd even experienced. I don't recommend anybody to ever go there to dine. In my honest opinion, the quality of food reflects on the cleanliness of the store and professionalism of the employee, both of which lacks.

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J
2:21 pm EDT

KFC chicken

On September 12th, 2017 I went to KFC store location at Fairview Mall, Toronto, Ontario and I ordered some chicken for family of ten and the experience were utterly shocking. Funny enough, this is the store apparently has the highest sales volume in Ontario.

I used to be a night district supervisor for KFC years back at Province of Alberta, Barney fast food Inc. back when chicken quality were the standards of the industry.

Saying the least, the chicken meat were dry to the point the skin was retracted exposed the Nearly Black meat for thighs and drumstick. The drumsticks were so small my thumb were sized bigger than the product produced.

The Ribs skin were fried to crisp can be crushed with gingers pinching.
The bone of the chicken were unmistakably black which signified refresh chicken. To summarize, these were reused fried chicken. If these chicken were produced while I was on duty working during the time I served as district supervisor, I would have closed down the store for a few days, transferred the manager to other store for evaluation and retraining. Staffing the store with other known qualified workers, replenish the store with new supplies from warehouse and commissary and test the production before reopen.

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2:24 am EDT
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KFC three piece chicken meal

I stopped in to the KFC on Woodville Rd. in Toledo Ohio about 2:15 pm 9/13/2017. I odered a three pice chicken meal just on my way to work. When i went on my lunch break i opened the box. I saw two thighs and what was supposed a drumstick. It was ot even a third of a chicken. So i tried to eat it anyway. I only got a couple of nibbles out of it and the rest was dry and hard. I could not eat the rest of that chicken. As you would imagine, i was not happy about this. I feel that this should have not been done to me or anyone else.

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V
12:20 am EDT

KFC order and appearance

I order 12 pc original chicken with 6, bisquits, TWO larger Mash potatoes, 1 gravy, and 1 large coleslaw. The receipt is in the picture attached. The issue is they didn't put the other mashpotatos even tho they charge it. Plus the one they did put the container of the mash potatoes was rip from the bottom (sorry I didn't take a picture the kids started grabing some an made the container worse so i had to put it in a bowl) but, I saw this when I got home I live all the way to the south and wasn't gonna go back to the north an waste double the gas. Plus they where in such a hurry to get rid of me since they where close to closing for the day.

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Q
6:13 pm EDT

KFC managers are super rude

Im a former employee for the kfc on west 38th street in Indianapolis indiana.the new manager fired me because i didnt have a baby sitter for my child and the second time for not being able to come because of transportation problems.i called in both times to inform her.she lies about everything not professional at all .the store needs to be shut down .they work you like a slave i do not recommend anyone work for kfc period .

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Update by QueenPin96
Sep 12, 2017 7:14 pm EDT

The store manager on west 38th street is so unprofessional.its days that she closed and the store was not cleaned .dishes were not washed .the bathrooms were not cleaned floors were black and greasy.she didn't sanitize the food line or anything .nothing was never wiped down.the only thing i ever seen her do was eat sit and gossip about people .i was worked like a slave and i was cheated out my hours .that store needs to be shut down like asap .!

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M
12:29 am EDT

KFC order of popcorn chicken

My husband went thru the drive thru at the KFC on olive and 99 in fresno, ca and he ordered the 20 dollar fill up and a order of pop corn chicken. About 75 percent of the chicken was so hard you couldn't even eat it. And over half were small little balls of the breading. The balls were about the size of a marble and hard as rock. This KFC has on multiple occasions given us very horrible customer service and below standards on food. Needless to say after paying for food and my daughter not being able to eat it, im very upset.

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M
9:38 pm EDT

KFC always out of something

We try to eat at KFC quiet a bit but they are always out of different things like cups, sraws, lids, popcorn chicken, or other things.seems like the workers just don't care they say they forget to order things does not look good for your stores.It would seem to me that KFC would want their employees to represent them better we are a small town but we as customers deserve to be treated like we matter the employees at the McCalla store on exit 97 does not care they are always on break or on their cell phones including so called managers would love to be able to go In and order anything off the menu and be able to get it instead of being told they are out is it not a chicken place how can you run out of chicken please do something before we lose the KFC because off poor customer service.

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Update by Mrs.Leroy
Sep 11, 2017 9:48 pm EDT

We try to eat at KFC quiet a bit but they are always out of different things like cups, sraws, lids, popcorn chicken, or other things.seems like the workers just don't care they say they forget to order things does not look good for your stores.It would seem to me that KFC would want their employees to represent them better we are a small town but we as customers deserve to be treated like we matter the employees at the McCalla store on exit 97 does not care they are always on break or on their cell phones including so called managers would love to be able to go In and order anything off the menu and be able to get it instead of being told they are out is it not a chicken place how can you run out of chicken please do something before we lose the KFC because of poor customer service.

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E
1:38 pm EDT

KFC service

Date of Service 09-10-2017
12:10 PM
Restaurant #J718074
Ticket #1687
My family and I went through the drive-thru...waited 5 minutes to order for one car in front of us. We ordered 1 9pc Chicken Share Tender and Large Mashed Potato and Gravy. We pulled to the window said it would be 7 minutes for tenders and offered us one small side for wait. So pulled up and waited 20 minutes before I went inside time is now 12:30pm. The order wasn't ready or near ready the cashier asked the General manager if the tenders were up. She yelled at the cashier loudly for all the people waiting to hear and was very rude. I then loudly told her that it was my complaint not the cashiers. She never said a word again but also didn't show her face. I then waited another 5 minutes then they did not give me sauces or the extra side the said they would give me. I reminded them and was given them. I also told them I wanted 5 biscuits because this was absolutely ridiculous. The two young men behind me said they weren't sure if they wanted to order if they were going to get yelled at. They said how completely unprofessional it was for the not the store manager but higher than that to be yelling at her employees. My husband was beyond livid about the wait...my 9, 7, and 4 year olds were beyond hungry. It pretty much ruined our afternoon. I will never go back to this Kentucky Fried Chicken and doubt any other. I have had problems here in the past but talked my husband into giving it another chance. Big mistake. I would like my money back. I do not want credit for in store! So extremely disappointed... The order total was $14.90 Ticket #1687
Emily

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K
9:24 am EDT

KFC chicken strips

We purchased 12 chicken strips. 5 out of 12 were thin (just skin coated) no meat. The order was $17. So disappointed in the quality of the strips. all coating no chicken. pix are included. Poor quality control. They should've been called chicken skin strips. Where's the white meat chicken?
purchased at #J235049 (Meriden CT) on 9/10/17

I would like a refund. receipt picture included $17.64

Deborah McGuigan
27 school ln
huntington ny 11743

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L
12:52 am EDT

KFC hot wings

I went through the drive thru at the KFC on University in San Bernardino Ca. It was Sunday evening around 9pm. I ordered hot wings (5) and 2 biscuits. The hot wings were over done, cold and had absolutely no meat on them whatsoever. The biscuits were hard as a rock and tasted as if they were 3 days old. Not to mention we were the only car in the drive thru and it took them 10 min to give us our food. That was cold. I had to throw away both the chicken and biscuits when I got home. Very disappointing experience.

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8:19 pm EDT

KFC sandwich

Hello I recently had a sandwich at a place in China and the quality was terrible. The bun shown in the video was old and continued to fall apart before I could eat it.

I only bring this up because I don't think this store is doing a good job at checking on product dates and should have someone say something.

I am not sure of the place because of the language but also attached is a receipt so maybe that helps.

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8:17 pm EDT

KFC how they treat their worker with no respect.

Well working at kfc was an bad experience for me. Kfc assistance mger are so mean. It is bad enough they work you like slave. But they yell there heads off for nothing. Because they did not training you right and they wonder why they 10 to 14 workers. The way they treat and talk is horrible. For 7.70 wow. And you can't work there they hold your check. And also the workers get no breaks even when 6 hours or more. South county is a nasty place to eat if only people knew they make your food without washing there hands and there are no cameras.

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8:05 pm EDT
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KFC the entire experience

My girlfriend and I went to the Carmel, Indiana location on Michigan and 106th street. We ordered all of our food freshly made to start with and they said a 10 minute wait. So 10 minutes turned into 45 minutes! The shift leader Shone had about 5 orders come through and his staff thought it was a great idea to all simultaneously take a break. We checked on the food and had to correct them on the order several times before they included everything on the order to get it correct. Shone thought it was a good idea to get an attitude with my girlfriend. The food was cold! We had an overall terrible experience and will not be returning to that location. The meal was $20 for everything for fast food that took 45 minutes. I am hoping for reimbursement for the terrible service tonight.

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J
1:42 pm EDT

KFC food service and cleanliness

My husband and I just ate dinner at the Kentucky Fried Chicken in York, Ne. I watched the food service gal make my sandwich without the use of gloves. I asked her to please remake my sandwichs using gloves. She did but wasn't extremely happy about it. We then sat down to eat and I watched her make several sandwiches without gloves AGAIN! The store was extremely dirty and as I work in the food service area with the Dept. of Health I was compelled to write you! I'm thinking this store needs some serious attention on educating their staff in the proper way to handle food! Thank you for your time, Julie Deepe

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1:10 pm EDT
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KFC not having food!! dry coleslaw

Yesterday, Sept.8 2017, I visited the KFC in Riverton Utah. We called in a pick up order for a 20 piece meal. When I arrived they had no idea where the order went several minutes went by while the gal asked other employees who took the order and then finally found it (strike One) then as she was ringing up the order a young man came over and stated "we don't have this "as he touched the paper with the tongs. pointing to the Coleslaw! ( Strike Two) When I asked why they didn't have any coleslaw he replied "the day shift didn't make any". (Strike Three, ) (why didn't the night shift make any?) My ticket # is 3062 Restaurant # S720191. The gay who took my money was clearly upset that there was no coleslaw, only sides they had was mashed Potatoes/Gravy and Green Beans. As we waited another 5 to 6 minutes I heard an employee say this is the last tray of Chicken( this is not the first time that this store has run out of chicken, ) When the young man called me up to pick up my order he said "I lied, I guess when they took your phone order they held back 2 coleslaw for you." I thanked him and left. I ordered and paid extra money to receive NO WINGS( Strike four) and when I got home we had WINGS and the coleslaw was DRY!( Strike Five). I WILL NEVER RETURN TO THIS KFC OR ANY OTHER IF I ENCOUNTER ANYTHING LIKE THIS AGAIN!
I posted my dissatisfaction on Facebook and multiple people respond, it happens to them at different locations. My mother was a manager for KFC for many years and knew Pete Harmon personally, Im sure that if Pete was alive today this store would be making changes or be closed permanently. The cashier was CALIEM and was very pleasant to us. My total bill was $59.72 not worth it if you ask me!

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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