Menu
CB Fast Food Chains KFC the staffs are very rude
KFC

KFC review: the staffs are very rude 71

M
Author of the review
8:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My friends and I entered the kfc restaurant at perda city mall in bukit mertajam, penang. Actually I want to try the new promotion at the kfc but when I want to order, one of the male worker named yussof come and mop the floor behind us until the mop hit our shoes and legs. Then he say something is very bad and make us looks like very stupid in front the other workers and other customers. After that when we take the seat to eat there, he and his friends sat behind us and talking bad about us. Is this your workers attitude ? After that, he went to the front at the cashier place and told to the other workers include the manager also and they laughed to us. This is very rude! They talked bad about us. When I ate there, he did the work with noisy sound and it makes me and my friends felt very uncomfortable and annoying to enjoy your food. I hope the authority take the actions on yussof and other workers include the manager because they also joins him. The customer service at there was totally bad. I will never go there anymore. This incident was happen on 15/5/2015 at 7.13 p. M.

View 0 more photos

More KFC reviews & complaints

KFC - waiting time 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
KFC - original recipe flavor gone since 1995. why? 28
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
KFC - poor credit card payment service 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
71 comments
P
P
Patti Whitford
, US
Apr 06, 2016 3:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Just bought 2 pot pies, , , and for some reason they were mostly skin, , , have never had that happen before

L
L
lareeta
doncaster, GB
Jun 09, 2012 2:33 am EDT

i called in kfc with my parents after my mum had been to the hospital, my mum got a kfc bucket, when we got home to eat our food the chicken was over cooked and the chips were raw, i had a chicken fillet burger and chips.my burger was over cooked i coulnt even eat it looked like it had been stood for hours and my chips were raw, kfc was my favourit meal until this

C
C
CNTHeartsCDS
, US
Aug 06, 2011 12:34 am EDT

Every time I go to this KFC I have the same problem with my food. At first I contributed it to human error, but it seems to happen every time! My favorite menu item is the hot wings. I order them each time I go and every time I recieve the regular sized chicken wings thrown sloppily in my box with sauce everywhere. I paid for wingettes and that's what I expect to get and I'm let down every visit!

H
H
Houssak
, US
Jan 13, 2011 7:05 pm EST

I cannot understand why KFC cannot get a order right for once in their lives, I have been to the KFC plenty times and aways there is a problem order two meals with salad thenwhen i got home i got 2 meals with mash, Order feta and avoo twister get home and i have a feta twister when going back they apparently forgot to tell me that they were out of avo.

J
J
Joole
, US
Jan 10, 2011 4:19 pm EST

On Friday [protected] @ 21:00, after waiting 20mins in the queue- finally when served they had no chicken unless we were prepared to wait another 20mins, so we decided to have rounders, when we opened the box we had this roll & salads & had to look for the chicken breast. This is not the first time that we had spent so much time in the queue, they seem to be on a go slow and also the rounders are getting smaller - not worth it anymore.

B
B
Banito
, US
Oct 11, 2010 8:36 am EDT

Went to the KFC branch on Fiday evening, Beyers Naude Drive, instead of a take away we decided to eat at the KFC. I went to the restroom, which was smellng bad as there was urine on the floor in the mens toilets, and lots of it. I just wanted to get out of there. KFC being a fast food resturant, needs to try and do better with the hygiene, as they do work with food that we as customers buy from them.

C
C
Chelsie
Saint Robert, US
Sep 16, 2010 6:46 pm EDT

I have seen a number of times where the customers being made fun of my the managers.
I know people who used to work there and they had said serveral times that customers that were made fun on a regular basis.

I personally think that this KFC is horrible place to eat at, the managers are disrespectful and now they have lost my respect and many other people that i know.

A
A
Amkido
, US
Sep 14, 2010 6:09 am EDT

In June I submitted a complaint regarding this branch of KFC. I was contacted by a customer service agent, who dealt with my complaint. The agent assured me that I would receive a written response, detailing how my complaint would be dealt with. Three months later, I am still waiting.

Absolutely pathetic KFC!

E
E
ea_981
, US
May 22, 2010 7:51 pm EDT

The last two times i ave went to this kfc the chicken has been dry, little meat, and didnt even taste like kfc. this co. as permenatly lost my business.

T
T
Terri LaRosee
Attleboro, US
Feb 14, 2010 1:02 pm EST

I've always love your food until today. I was very disappointed. I had ordered a toasted wrap meal with potato wedges, a large coleslaw, and a drink. The potato wedges were cold, and so was the wrap. I couldn't go back, because I was headed to work, so needless to say I threw everything out, because I was so disappointed in the food, because it was cold.Also the wedges were burned.

L
L
Lou Therrien
Livonia, US
Jul 08, 2009 9:23 pm EDT

I went inside and ordered a variety bucket, when I got to my destination I did not receive the popcorn chicken, I have tried calling them numerous times and no answer .

K
K
kevin
Dyersburg, US
Jun 17, 2009 7:07 pm EDT

nets flying in the buffet, poor attitude towards customers, friends or non employees or people not in uniform in back of workplace..

C
C
Carlene
Peoria, US
Jun 16, 2009 2:03 pm EDT

Bought 12 piece grilled chicken dinner. My Grandchildren made fun of the chicken because it was so small. The breasts were only half breasts and the legs looked like cornish hen legs. It had no flavor at all. We will never get your chicken again.5f

P
P
Patrick
, US
May 03, 2009 7:30 am EDT

As an x Cook employee at KFC in Boston MA, I ordered some Dark meet, which I found none of the thigh was clean, I think that was very disgusting who ever is the manager down there is not doing a good job at all and several times their never have the chicken ready for the clients. Someone should looking to this.

C
C
cherish35
, US
Feb 02, 2009 11:13 am EST

Three time we went to this KFC Taco Bell-in the restroom-paper towels on floor-no soap in dispenser-toilet stopped up-poop on and in waste baskets. Food was great as was the service.

G
G
Geoff Henderson
,
Jan 21, 2008 12:00 am EST

I went to the KFC fast food restaurant based in bradford town center (west Yorkshire) UK on Sunday 20th January 2008 at approx 12:21pm. while I sat down and ate my food I noticed a mouse run past my foot and towards the kitchen area. I and other customers were not happy. I then informed a lady who claimed to be the shift runner, her name was Samera Shokat. She told me that the restaurant had mice for some time and was also very rude.

X
X
Xiao Yan
, DE
Apr 28, 2015 8:32 am EDT

The following happened at this 24hour KFC:

• We were informed there are NO BURGERS
• We were informed there are NO PIECES OF CHICKEN
• We were informed that they have... Coke, Frenchfrites

C
C
chrcar010
, ZA
Apr 20, 2015 9:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I found a round plastic item in my double crunch burger. Gross!
Have complained on the website but no response to date. Have 2 pictures but cannot upload via this platform since it exceeds 2 MB per pic.I can email it.

A
A
ayesha1521
, ZA
Feb 19, 2015 12:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Just today I had been to the 45th cutting KFC went through the drive thru And ordered a family treat 6 piece and two ice creams and 3 Snack burgers which came to R168 and the attendant only gave me R2 change back. It just shows how dishonest they are

S
S
Sonyat
, NZ
Nov 16, 2014 10:21 pm EST

Sorry but mellissa took my order she was rude kept getting ordrr wrong mouthed off at mr then left she also got my order wrong and cost me more when i got home there was red blood in my chicken piceses i have also st same place got chewing gum in yhe seveetes thanks for reading

A
A
Antoinette Dunn
, ZA
Nov 12, 2014 1:00 am EST

I bought KFC on the 11/11/2014 from KFC Barbara Road, the burgers was disgusting. We pay allot of money for food that we buy and then you get home to find terrible disgusting food.
Their food was always good quality, don't know what is going on there now.

T
T
terry langard
calgary, CA
Aug 22, 2012 6:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I wish that you would take off your latest Kfc commercial because it doesn`t show a good example for people.This is this second time i complained about this thing, and i thought it was dealt with but i saw this commercial again.So hopefully this time something will be done about this commercial.

S
S
Steve90
Attica, US
May 10, 2012 9:47 am EDT

I usally get the 7pc or 8pc chicken meal. Ask for original and they say there out. I ask every time... Well cant you make it? No sr we are out would you like crispy? Nope never mind. Went three times and same thing everytime.. I will never go back and this use to be my fav place to eat.

K
K
kylewilson
, ZA
Jul 28, 2011 7:08 pm EDT

I bought a bucket of chicken and instead of 21 pieces they gave me 19 pieces. I also ordered a famous bowl and that was totally left out. I only relised this when I got home. When I went back to complain to the manager he treated the situation like it was a joke and started laughing.

T
T
Terrance Bolton
Flower Moun, US
Jul 27, 2011 10:24 pm EDT

Dan Risky the region coach for KFC corporate discriminates against his employees, he has terminated all of the above store leaders who were white and male, he only rewards females who it appears he has a relationship with. Males are discriminated against.

V
V
vinisha
, IN
Apr 22, 2011 4:04 pm EDT

i have been to many kfc's in my experience but never had a bad service like they give in their r s puram store anyone has to take responsibility about this

Ramesh Coimbatore

N
N
Naroove
, US
Jan 17, 2011 5:04 pm EST

KFC in Gonubie, East London, has had an out of order ice-cream machine for over a month now yet they put up lovely adverts for new milkshakes and smoothies. Surely it doesnt take a month to get an ice-cream machine fixed?

J
J
Jyoti Likhar
Loughborough, GB
Nov 12, 2010 11:37 am EST

Found feather in chicken wings and when complaine dto store manager, reply was some people request for wings with feathers...not sure about these kind of requests. Will warn my frnds that ''think before u lick u r fingers''

D
D
deb ph
Modesto, US
Nov 10, 2010 10:07 pm EST

I purchased the 10 piece double mash meal, which was supposed to include mixed white and dark.
There was not one single piece of white chicken in my order.

M
M
Mikerman
, US
Oct 05, 2010 10:26 am EDT

I'm lodging this complaint on behalf of my mother. They got some kfc for dinner, but were left very disapointed. The food were very bad, And everything seemed old. The lettuce were already turning black.

K
K
Kabekk
, US
Sep 02, 2010 12:47 pm EDT

In August we visited the Bergview branch and were appauled by the poor service. The staff were miserable and took 20 minutes to serve us even though we were the only people waiting there. The store was not very clean as well. Please do something about this.

W
W
Wronleman
, US
Sep 02, 2010 12:32 pm EDT

Dont ever use the fourways drive through, they put in the worst pieces and smallest pieces as well, as they clearly know that no one will open and check the boxes.

B
B
Bentbiker
, ZA
Aug 01, 2010 4:47 am EDT

Just curious, when will the KFC competition prizes (speaker sets) be delivered.They were promised before end July.

C
C
Cruger
, US
May 19, 2010 4:59 pm EDT

Went to KFC near me recently and the service stunk and the food was bad. If KFC wants to be competitive with some of the burger places they need to step up the customer service.

T
T
toypets
harpenden, GB
Apr 05, 2010 11:18 am EDT

i bought a bargain bucket and the chicken tasted like something from an all night kebab shop. i thoughtb that kfc were unique and tasted better than that... so disappointed

A
A
alotaibi
, SA
Jan 21, 2010 3:23 pm EST

Two weeks ago I raised complaint through KFC web side regard of services till this time I got no feedback. Tonight I made an order and it took two hours instead of 45 minutes.
Really I'm very disappointed from KFC for neglecting my request.

J
J
joanieb123
Addison, US
Jan 09, 2010 9:57 pm EST

HAD a stale horrible sandwich with 2 bones that are 1 plus inch big. Plan to contact attorney tomorrow.

J
J
Joe Vas
, US
Aug 19, 2009 7:36 pm EDT

About 7:pm on Wednesday august 17, Buying some original pieces of chickens my were totally black, overcook.
I'm a local resident and I think they have to change personal.
Is not the first time in that location.

T
T
tina
red boiling springs, US
Apr 24, 2009 4:00 pm EDT

we put our order in and i ask if i could get another tray and it was pitch at me so we ask for our money back and as we were leaving i was called a ### this was and is so not excepted by myself or my husband you all have lost all of our business

L
L
LYNN OWEN
Bolton, GB
Mar 28, 2009 7:01 pm EDT

STAFF WAS IGNORANT, RUDE AND THERE APPERANCE WAS DISGUSTING FROM THERE HAIR TO THERE UNIFORM ME AND MY FRIEND COULDNT BELIEVE ARE EYES WELL WHEN WE RECIEVED ARE ORDER IT WENT STRAIGHT IN THE BIN AND WILL NOT BE WANTING TO VISIT ANY KFC AGAIN IN A LONG WHILE