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poor service and food
I will definitely not reccomend the KFC in capetown, soneike I pic mall . I am not writing this after one visit to KFC soneike but numerous visits over a period of 2 or 3 months and I got to say it is by FAR the most pathetic kfc or even fast food outlet that I have ever been to. long waits in the drive thru, badly and tasteless prepared food. clueless staff. I honestly don't know why people are still supporting them.
customer service/food
I went to the Kentucky Fried Chicken in New Haven Ct on whalley avenue, I received the worst customer service and also the worst food I order a 3 piece breast and wing a 5.00 special and a 5 piece wingette the wings was so cooked up up could not tell if it was the drumstick or the wingett the other chicken seemed like the other chicken was there from yesterday I went there on 01/14/19 at 7:30 pm. this is not my first this has happened 3 times in the last month I don't even want to go back to this one it took them 20 minutes to fry the hot wing when they told me it takes 9 minutes I think they need extra training at this kentucky fried chicken, there was no one around they all where gathered in the corner while am trying to find out what going on with my food.
I wish I had taken pictures of this food it was horrible we had to throw it away.
staff attitude and getting the order wrong
At the KFC in Korsten the lady serving us was impatient and rude. We went to the KFC in Gelvandale and they got our order completely wrong. And we still sitting in the hot sun for fifteen minutes waiting for our order. And the staff is sloppy and slow. Disgusted...it is now going to the half an hour and we still waiting with no assistance. The staff is not sympathetic or even apologising.
tax on tax
I visited the local kfc tonight and my total before tax was 23.00 dollars with city tax of 3% and state of 6% the total should have been 25.07 but I was charged 25.11. After some figuring they added the 3 % to the 23.00 which is 23.69 and then charged 6 % of that adding tax on tax. Would you look into this and have someone set there registers right
manager, gm, employees, food, appearance if store, how this store treats customers
Store location Kearney, Nebraska. Manager Dawn
I have personally visited and had the buffet four times in the last month.
I observed how the employees and management treat customer's. The appearance o the store is poor. I say this because a week ago my friend and I had the buffet the salt and pepper shakers were sticky. Today is January 12th, 2019 we sat at the same table and they were in the same place upon window sill where I placed them. My Grandson is in medication that suppresses his appetite, had paid for the buffet for him and requested to take a plate home. Employees laughed and belittled me in front of him (9) yrs old. I asked to file a complaint employee said my GM is here. GM didn't offer his name. Was condecending and belittled me in front of my grandson as well as other patrons. I asked for his Managers contact information which he stated I'm not allowed to give that information. Told me I'm sorry you have a bad attitude while smirking. Stated to him I would not be returning to restaurant and would advise Friends and Family to do the same.
service/ food
I went through the drive thru at my local KFC and was disappointed as usual. The young man who took my order was pretty much rushing me as if there was a line behind me miles long. So I pull around, he asked me again for my drink orders and the sides I asked for. Very annoying, had he not been rushing me, he would have heard me the first time. It was bad...
Read full review of KFCchicken and order
I went thru the drive thru AGAIN and they screwed my order up AGAIN
I ordered the 20$ and got
2 small breasts
3 wings
1 thigh
2 legs
They always screw my order up and I Always give them another chance... not anymore
Also I asked for butter and honey; got only honey
Called said going to give me more chicken... how come this keeps happening
Restaurant #G135428
Ticket number 2025
Thanks
Thought I needed to complain and to make you aware of it
Denise
Chicken, Mac n cheese, mashed potatoes
Me and my two sons we're up all night throwing up and spraying. My wife was fine, she ate hardee's... We ate chicken tenders, mac n cheese, and mash potatoes, with baha blast. Went through drive through messed up order, I said no worries I will go in so I don't hold up traffic, went in, no one meet me, waited in long indoor line, ordered again, order messed...
the quality of the food
Between november and december i'm 2018 I have purchase food from kentucky fried chicken off of prairie boulevard in pueblo co and it was very disappointed on quality of the product.. Which was the chicken pot pie.. Was burnt... The chicken strips was like jerky... I got a bucket if chicken n no breast pieces.. Which I asked for extra.. I'm sure I paid for it... But I would like to be refunded or free stuff from kfc in the future.. Thank u for ur time patricia seal..
management disrespecting and elderly woman
White male manager from Pennsylvania at the Gaffney SC 29341 location. Actually was very unprofessional and disrespectful to Mrs Higgins in the restaurant and then proceeded to be extra ugly to her husband on the phone who is also elderly very sick and undergoing treatment for cancer. I'm asking that someone address this immediately or I will. This i...
Read full review of KFCproduct pricing on menu board was different than what the restaurant charged me!
Taco Bell 033415
555 Dacula Road
Dacula, GA 30019
678-985-3782
This involves KFC
Date: 1-8-2019
Went to KFC at night to order some food to go. I checked the posted menu in the restaurant and the menu specific showed the following:
K2 Meal Breast & Wing Combo - $6.99 - See photo of the Menu.
Any Side - $1.99 - See photo of menu.
When I received my receipt, I had been charged $7.29 for each K2 Meal (I ordered 2 K2 meals) and $2.19 for each side (I ordered 2 additional cole slaws, 1 for for each meal).
I asked the person that had taken my order why the differences in prices, he said that they had not changed the sign yet. This is false advertising! I asked for the manager, told her that the price on the board for the K2 was $6.99 and I had been charged $7.29. She said that I had been charged $7.29 because I ordered white meant (breast & wing) I told her that this was not true. The menu board said specifically $6.99 for a breast & wing combo (see photos). The same thing happened with the extra sides. She refunded me the difference for each and did not want to give me the tax that I had paid for each. She finally gave me the tax that I had paid on the $1.00 that they had over charged me.
Note: The man before me was questioning why he was charged more for the K9 meal
than what the board had printed.
This is totally wrong on KFC's part.
I have part of an audio tape if you would like this.
kfc quality of food.
Went to KFC last night for the first time in months and was very disappointed. It was so greasy I had to wipe my hands each time I picked it up. Very unappetizing and left me with an upset stomach all night. Aside from that, the attendant at the window was not very friendly and I wasn't told the amount when I ordered (drive thru approx 4:45 PM). Very disappointed in everything. Guess it will be Popeys' from now on.
condition of premises, slow, dirty floor and tables
Rt 30 Pa highest tourist traffic area. Stopped at KFC long john silvers for fish. 15 min into waiting they came out and said fish was frozen. At least another 10 min went by before food came. We were originally only ones dining. Others came and went while we waited. I used ladies room and was appalled at condition in this area of Lancaster county, pa. Not once in an hour did anyone clean dirty tables or floors from previous guests. Toilet paper holders broke, I had to chase my roll when it fell to floor, soap dispenser wide open, handle broke off hand drier. Employee standing out in dining area shooting breeze with 3 visiting patrons. I will continue to stop at Burger King from now on when passing through this area. Thought I would try something different with my dad. 2 cod and shrimp and 1 sodas at nearly 17 or 18.00 was extreme for this experience. Also it looked like a child painted the bathroom. Paint was really sloppy and splashed everywhere. One would not know they were in a commercial business. Pictures show yellow paint slipped, 2 different greens and yellow all over stall door in ladies room, soap dispenser condtion, handle missing. Quite a mess and not becoming to your franchise
my order was incorrect, waited for 30minutes and poor customer service among the employees and very unprofessional
On January 2, 2019 I placed in order at KFC around 9:40 p.m. When the cashier came to the speaker, all I could was loud music and loud talking. The cashier ask me to repeat my order several times. I pulled up and paid for my order, which was $17. 49. The cashier gave me my change and the receipt . I looked at my receipt and the order was wrong. I told the...
Read full review of KFCadditional charge for condiments and aggressively seeking donations
Recently traveling from U.S.A.to overseas including India, I wanted comfort food and longed for home food which I was used seeking out my favorite Kentucky Fried Chicken in Vadodara, Gujarat, India.
Not so much as complaint or about food but was surprised that they wanted additional money for extra mayonnaise and aggressively seeking donation.
Surprised being in third world country, gladly paid for the mayonnaise. However, they aggressively pursued donation for the under privilege. Being generous and privilege, I allowed her to decide the amount whereupon Indian Rupees 25 was collected.
What I would like to see is receipt reflecting these charges and donations and not pocketed by the management especially from the local Indian public.
Thank you for taking time to read this and making Kentucky Fried Chicken proud and continuing to catering in the third world countries where we miss you. My family and I eat KFC at least 3 times a week.
I can be reached on cell [protected] or address 3428 Laurelwood Street, Horn Lake, MS 38637, U.S.A.
Vijaykumar Contractor
slow service and unhygienic shop
I ordered 4 zinger wings from KFC Sasol Zebetiela.. Firstly the service for ordering is slow, on top of that they use FNB speed point machines but I was told that they don't use the tapping system. Secondly I have to wait more then 15 min for an order which they told me was ready(they just leave the food on the counter) .. Thirdly the shop has flies all around the kitchen and the floor is dirty...
Please assist.
pot pies
On 11/19/2018 I bought two pot pies. Both had bones in them. I called KFC and they said they would call Me.No one called. I Emailed them, no response. The restaurant #isG135344. Both were sent to the main office. My wife has MS, thank goodness we saw them before started to eat. Some of the bones were small, some about an inch long. One had head about the size of a dime. I took pictures.
Read full review of KFCmoney taken off credit card and not replaced
Manager swipe my card for $22.46 on December 8. Then she said the credit card did not go thru her register but it was took off my card. The nexr day went there to show her it was off my card. She calls gm. Gm sau i have to wait because it was weekend. Whent there to talk to gm she say its nothing she can do sense i called corporate. I called corporate...
Service and stock
Went to KFC kensington. Ordered a box meal. Was told due to soda machine not working I could not order that meal. I asked for a can of cold drink instead but no they don't have cans. I was told a manager was called. Waited 5min and then left. You can't tell me that the manager was sooooo busy that they couldn't sort it out. How on earth does a busy KFC not have a working cold drink machine? Why is this the second KFC I have been to in a week that is unable to supply what they advertise? Still waiting for anyone to explain why edenvale and kensington kfcs are up to [censored].
hygiene and service
Please be informed that I am at KFC mount Edgecombe at the Caltech garage opposite the McDonald's. The store is FILTHY as ever. EVERY single table is dirty. The air con is leaking and there is water all over the floor besides just water, there is good crumbs and stuff all over. It is 5:25am and all the breakfast menus are up but the staff refused to give us the breakfast as they say breakfast starts at 6am. The attitude of the staff is disgusting, they have not customer service etiquette at all.The toilets have no toilet paper and looks as if It has never been cleaned.I have pics to prove how.bad the condition of the store was. Someone needs to do something about this asap.
Magdalene Naidoo [protected]
About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
KFC Customer Reviews Overview
One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.
Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.
KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.
Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
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Overview of KFC complaint handling
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KFC contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 4 4 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 9 9 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone numberExecutive Director
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
Most discussed complaints
Cold food, rude customer service 69 (opinions to this review) No Gravy. 8 (opinions to this review) 3 piece big box #8 8 (opinions to this review) Order was completely wrong and horrible customer service 7 (opinions to this review) original recipe flavor gone since 1995. why? 5 (opinions to this review)Recent comments about KFC company
Order was completely wrong and horrible customer service
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