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KFC review: Cold food, rude customer service 464

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Author of the review
12:00 am EDT
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I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

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464 comments
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Paco1223
, US
Oct 21, 2018 11:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

No white meat. And still charge ME same price.. For 20 pieces. Bs 17th and federal. Denver colo Tuesday last week. NEVER EVER go back again..ill try Popeyes chicken

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louis headen
, US
Oct 21, 2018 10:01 am EDT

I am been a loyal customer to KFC for more than 10 years. I asked for extra ketchup and the cashier said I had enough. I asked her who is she to say I had enough she replied saying "you [censored] cracker". I hope she is disciplined on this matter because I can spend my hard earned money somewhere else.

#K071049 TICKET# 3753
7/27/17
CASHIER- woAa

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CW58
, US
Oct 22, 2018 4:07 am EDT

Went to KFC on Murtland Dr. and purchased a 10 piece wing and thigh bucket along with sides. They did not put 1/2 gallon of ice tea as advertised. We should have looked before we left the property.

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Vonda Lunsford
, US
Oct 21, 2018 4:30 pm EDT

I order KFC all the time. I went to KFC at great southern in Columbus Ohio on Saturday the 13 of oct. I ordered 20 dollar fill up after working a 10 hr shift. I understand mistakes happen however I got all legs and thighs. I hate dark meat chicken. It was quite greasy and salty. Was very disappointed.the line was not long at all.

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Shancz
, US
Oct 21, 2018 5:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The service was good they were busy. I order wing share box for my son when he got home hungry the wings were bloody still.

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Iceman 1957
, CA
Oct 18, 2018 9:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We bought some chicken sending you pics and info didn't like the batter wasn't the same. We go to KFC all the time we love the hot wings and buy popcorn chicken and most of the time its a bucket?

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Iceman 1957
, CA
Oct 18, 2018 10:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We are seriously thinking on not going back to the store to buy the chicken?

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Jude Ward
, US
Oct 15, 2018 3:52 pm EDT

Food on floors and tables everywhere.
Wait time was extremely excessive.
Flies all over the place.
Worst KFC ever!
Place makes you say WTF!
Visited this dump of a restaurant on August 6, 2017 at 6:28 pm.
Food was lukewarm. Environment was disgusting.

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Nur faridatul syuhada
, MY
Oct 15, 2018 8:19 pm EDT

My husband had ordered for delivery but it still haven't reached after more than an hour. Very dissappointing serviced. One more thing, i've ordered cheese wedges but it came without a cheese. No bun for my snack plate. Very bad management😡!

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Michelle burrell
, AU
Oct 16, 2018 12:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a dinner meal from Wetheril Park Stockland store and the chicken was over cooked a very dry . Was not nice at all

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Dawn66
, CA
Oct 15, 2018 5:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Waited 50 minutes for cold food, watery gravy and delivery man did not have right change. Bill came to $16.88 and he gave me $"1.30 change from a $20.00
2 weeks prior to this when I received a 9 piece of chicken it was really salty.
I may not order anything from them again.

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Chinchi
, AE
Oct 15, 2018 8:47 am EDT

We ordered kfc yesterday(28/9/18) at 10.50pm and after 2hrs also it has not been received. And we called about 5 times for the follow up but we didn't get any fruitful response from the staff as they were telling always that they are trying to contact the driver. We didn't expect such a lazy response from a company like KFC.

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Lottie Jewell
, US
Oct 16, 2018 3:27 am EDT

To whom it may concern:

I live inLovington NM I was wondering why this store #C975054 does not offer any other sides besides corn, coleslaw, Mac and cheese. And why can't they switch the 20 dollar fill up with all dark? And they do not have any livers or gizzards on the menu. I would love to see more choices.

Sincerely,

Lottie Wood

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J l mC m m
, US
Oct 14, 2018 1:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered a grilled wing and breast. I should have looked in the box. Drove home and opened the box to discover two very small and dried up pieces that looked like it came from a pigeon. They were so dry that I could not eat them. I will not be going back
Joe M.

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Courtney1993
, US
Oct 14, 2018 10:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The chicken was dry and tough. The biscuits were basically dough still. The service was perfect but the food was awful. I spent 40 dollars.

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dmaketa
, US
Oct 15, 2018 5:23 am EDT

I went to a KFC in Fremont, CA and ordered a Pot Pie. I preceded to go home and when I was home began to eat it. Pot pies should not have bone pieces inside them and I found a piece of bone inside mine. This is unsafe food practice and something needs to be done to prevent this from happening again. I am requesting a refund for my entire order.

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Teresa2222
, US
Oct 03, 2018 3:38 am EDT

On 9/20/18 around 9:15 pm I ordered, well several times b cuz they were out of everything, the fryer went out then flat drinks, but after it was all said and done what I received was disgusting I would not even feed my dogs this food, I would like my money back. mcintosh73@yahoo.com

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Brandon1976
, US
Oct 03, 2018 6:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I wentered to KFC in Bedford Indiana got a 20 piece meal got home to find my chicken was sitting so long it had begun to dry up. I called the store and made a complaint but to no avail. This is not the first time that my service there was really bad. Employees have been rude and Un professional.

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Lap123
, US
Oct 02, 2018 4:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Absolutely most disgusting restaurant I've ever seen filthy just filth I cannot belive food is prepared in this barn. No actually I take that back. A barn is probably kept better because people who have barns are hard working people who don't live in filth. Just sickening. Not a single employee could be bothered to clean I suppose.

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Honestparent
, US
Sep 20, 2018 1:01 am EDT

Not only did they forget my 12 tenders my crispy 8 piece bucket was under cooked breading still wet blood inside of chicken. Managers yelling at customers. Managers yelling at employees. No wonder they're not doing there job right. Poor management

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indy jewell
, US
Sep 19, 2018 1:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dakota Harris. Outstanding in customer service and equally outstanding in skill and personality.
My Sister who is disable and on oxygen became faint as we entered the door. Dakota quickly came to offer assistance. Not only did he assist us in our moment of need, he continually checked in us to see if we were doing ok.
Thanks

J.Robinson and Family

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Adeel Warraich
, US
Sep 19, 2018 2:14 pm EDT

I placed order #[protected] @11:11pm still i am waiting coz guy is not giving attention to me. Waisting time

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omydel
, US
Sep 19, 2018 9:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On 8/20/2017 9pm at Richmond Hi-Way, Alexandria, Virginia 22306
The lady refuse to serve a paying costumer because he thought I'm a gay man.
I already pay and all the crew cooperated not to serve me the meal.

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Darlene Condra
, US
Sep 20, 2018 1:00 am EDT

It took an hour to get an 8 pc dinner. It was so greasy I think they fried it twice! Didn't ask sides, but wanted Cole slaw and got a poor excuse of Mac & cheese from 2 weeks ago! Never go back

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Mad20
, US
Sep 19, 2018 8:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Assisstant manager at work drunk and smoking marijuana with other employees at the store and on the clock. Fraud with employees time cards pay and hours worked altered by the gm. Bullying and physical abuse by shift leaders. All around chaos and retaliation.

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Krystal Triplett
, US
Sep 18, 2018 10:12 am EDT

We usually get corn on the cob fresh here. However this experience was awful. We got a side of corn which was 4 cobs. Took it out of foil and smelled it before we got to bite it. Had been reheated more than it should. Or reused. Just wanted to let someone know that could have made us sick.

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OverKFC
, US
Sep 19, 2018 6:36 am EDT

I live by KFC THIS IS CONVENT FOR MY FAMILY But worst store ever the mangers are rude and disrespectful and everyone working looks unclean and has bad teeth
Every time I come I am waiting 22-30 mins for chicken and the cashier attitude speaking n ridiculous
I don't know how this store is still open
Cashiers are taking money and MAKING FOOD
Bad

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agnosto
, US
Sep 19, 2018 6:23 am EDT

Colonel Sanders is the only original. You are total idiots to use washed up has been actors to replace the original. It is one of the biggest turnoffs in advertising history.

Plus your chicken is the greasiest product on the market.

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Don DeMotte
, US
Sep 19, 2018 3:35 am EDT

A two inch bone and multiple gristle were found in a Pot Pie.

Purchased on 9/14 in Lebanon Oh store.

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Betty Linda R
, US
Sep 19, 2018 2:05 am EDT

So it is 2.00 am at twin river casino, never eat there the employees look like nasty drug addicts serving food..

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no senior discount
, US
Sep 18, 2018 11:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

took mom there she asked for a senior discount she 81 they told her there was no senior discount & that there never was. mom said she going to go to MC donalds

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jim leeper
, US
Sep 10, 2018 10:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

G13550609161171111 chicken cold did not get what I ordered called to calplain mang . rude only thing hot was mac. 20.05 is high for 4 strips mash potes.cole slaw mac. corn and 2 bis. James Leeper [protected]

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Me31
, US
Sep 10, 2018 6:57 pm EDT

The chicken was old it was horrible the service was bad its very much so dirty in that store.. I went to south reilly rd... Fayetteville nc28305... The employee Are very rude they never have any help... That store needs better people with better MANAGEMENT

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Chlomoney
, US
Sep 10, 2018 3:44 pm EDT

I ordered a 20 piece hot wings box and the entire box was complete raw. I ordered near my home went all the way across town and when we got home Is when I realized they were raw. I want a complete refund of my order.

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Kevin786
, US
Sep 10, 2018 11:07 pm EDT

I order 3 pieces box in my life I bite first time crispy KFC chicken which is hard like rock old like days never eat again in kfc

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Jayne Crockett
, US
Sep 11, 2018 5:29 am EDT

The lobby was closed, it was supposed to open until 9:00. I requested grilled chicken no grilled chicken was possible. This is the third time this has happened. We have three locations if I choose to eat at KFC I go to the other locations as I did tonight. It is sad because this is the closest location to me. Thanks for your time.

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Bill4181
, US
Sep 10, 2018 5:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm a senior and get a free drink when I order, I love the chicken pot pies but when I order one I don't want the cookie and I should get a free drink but I'm charged the same amount as if I took the cookie and did not get a free drink.

Why cant I just get the chicken pot pie by itself, with out the cookie and get my senior drink.

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Cory Bond
, US
Sep 10, 2018 10:51 pm EDT

Every time I go to this business
The Chicken is not fully cooked. It's not pink but still under cooked. And doesn't taste like KFC chicken. And they usually mess up the orders.

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Danny jr
, US
Sep 10, 2018 12:46 pm EDT

My name is Danny MCclain my contact is [protected]. 4164 N CeCelia Fresno California, 93722. I came in a KFC store Friday 29, 2017 the olive & 99fwy. I went at 5pm with no service until 5:25 & then they had NO Original chicken. Please contact me for more info about my complaint my info was left on top of page

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Muhammad Aziz Hassan
, PK
Sep 10, 2018 10:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

KFC-f10 branch have always delivered me unfresh and cold food. I requested kfc helpline to examine kfc-f10 branch for quality assurance but nothing happen. Still, today, its 10th time, i am getting cold food. So, i decided to leave kfc for forever. Because, KFC is failed in maintaining food standard.