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KFC review: Cold food, rude customer service 464

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Author of the review
12:00 am EDT
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I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

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464 comments
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Davis patricia. Patrick
, US
May 05, 2019 4:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The chicken was old hard turning green been sitting way to long tasted like old grease got shorted 1 gravy and 2 biscuits

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Susan Gr
, US
May 05, 2019 8:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This was advertised online with two large potatoes and gravy and four biscuits for $19.99. When we got to the store, we were charged $18.99 for 10 pieces of chicken and No sides. That is false advertising. We will never buy KFC again.

Your prices go up and up. We love it but can't afford it anymore.

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wizardess
, US
Apr 30, 2019 8:02 am EDT

When I received my meal as you can see the biscuit is bigger than the chicken manager was in cooperative, I am submitting receipt and photos if meal, they told me that the would submit another roll but that is the way the chicken is,

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Davis patricia. Patrick
, US
Apr 29, 2019 2:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Was old hard greasy

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Redman123
, US
Apr 28, 2019 2:07 am EDT

I went to the KFC is n Cleveland TN on Keith street.the food was old and had to wait almost 30mins for old bad food.not worth the money .

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Karanj12
, US
Apr 21, 2019 12:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Called ahead for my order. Was told the root beer would not be ready for a hour. Told them that was okay. We would wait the hour.
Got there and was told we would have to wait another hour. Told them them they could keep it.

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drasif memon
, US
Apr 15, 2019 9:58 pm EDT

Very bad response and misbehave from stqff during on line call. Even they didnt bother to answer my compliant

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Lisa Stevens
, US
Apr 15, 2019 9:35 pm EDT

I ordered a $20 fill up chicken wings raw and I was missing two of my side orders that I ordered extra I did call and speak to the manager about it I was supposed to receive something through the mail or a credit please get back to me

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Crazy Russian Old Man
, US
Apr 10, 2019 10:03 am EDT

The worst chicken I've ever had overcooked greasy very disappointing should be embarrassed at this outlet where is your integrity doesn't anybody check these places I have many friends and businesses throughout and will be glad to follow my word forward

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Tareq Abed
, US
Apr 07, 2019 11:24 pm EDT

Delay the delivery almost one and half in hour until now and I received a call from the delivery said they delivered to other area, the family all upsets and I think last time I will order thru kfc online .

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Tanij
, US
Mar 20, 2019 10:26 am EDT

Hi, My name is Mary Johnson I don't know what happen with the cooks at the KFC in Irom but for the past 2 till 3 weeks i have experience some of the disgust half cook chicken and salty places do better so when I pull up to the window I see the General manager and another manager kissing and hugging seem not professional at all..

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Fred4
, US
Mar 02, 2019 10:37 pm EST

Allways out of items listed on menu. Allays. When i enter the store my first question to them is" (what are you out of today)" so i know what not to order.
Today they had no pot pies, no original chicken and no grilled chicken. 1pm in the evening. Its allays something every time i enter the establishment. Sad

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Gundo
, ZA
Feb 11, 2019 6:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I bought streetwise mix today from Kfc preetorius street central but the meat was halfdone mixed with plastic when they fried it...i tried to complain but they gave me an attitude.my order number was 898 my unique code from slip was SA375-[protected].

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Lhilda
, US
Feb 12, 2019 6:46 am EST
Verified customer This comment was posted by a verified customer. Learn more

Why is it that when you buy through the drive thur you hardly ever receive the cookies in the $5.00 Fill up box it was listed on my receipt but not in the box. This is at the Nashville, Ga. 31639 #L940017 I ordered two fill up boxes.

Hilda Lewis
585 Register Road
Adel, Ga. 31620

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Haseeb Nadeem
, US
Feb 12, 2019 4:56 am EST

Deal QR scanner 27 JAN 2019 QR SCANNED AMT 300 TRANSFERRED NO SMS/E MAIL RECIEVED REGARDING deal

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Sunei
, ZA
Feb 11, 2019 11:50 am EST

Bought a family treat and an extra colonel burger at Stormvoel Road kfc just to get home and see no burger

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Sharen maintz
, US
Feb 11, 2019 9:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Ticket 4589, on January 30th at 5:03 p.m. I carried out a pot pie fill up box I got home 30 minutes later turned it upside down on a dinner plate to eat and there was very little pot pie I was totally the satisfied I would like my money back or another pot pie my first name is Sharen Maintz, 2316 Woodside Drive Arlington Texas 76016

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RietjieR
, US
Feb 11, 2019 9:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Just came from Aerorand Middelburg KFC just to hear that they have no chicken. They are closing soon and therefore not cookiong anymore chicken. It is 9 o clock. The closing time is 10 o clock. Rose just confirmed that she couldnt help us. Manager is charge is called Maggie.

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Prince Malatjie
, ZA
Jan 23, 2019 7:27 am EST

I haven't heard of KFC helping any child... and we doing every day. We have to witness it

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Donovan Hoare
, US
Jan 22, 2019 6:32 pm EST

Apparently your chickens (the drivers can't drive in this). 8 called in an hour before to ask if they are open for delivery and they said yes.

Then when I order they say they can't deliver due to rain

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Jeff Homer Honkala
, US
Jan 22, 2019 10:01 am EST

Bad after taste after eating, Gas in throat after eating, Defintley something wrong with this chicken mixed in with a 18pcs Bucket bought with coupon

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Sherika Griffin
, US
Jan 22, 2019 8:31 am EST

Now i eat at KFC at least 3 times a week and wondered whyyy my stomach would hurt me thinking chicken grease okkk but nah i go in order my food as i fix my drink it was coming out like it was cloged so i look under and what i see mold built up like just nasty i ask fa a manager and she stated that she was to busy to deal WITH me so i took pictures

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Koltenj1
, US
Jan 22, 2019 10:28 pm EST

The chicken tasted old and over fried. The meat was hard and dry inside and the crust was old and tough, couldnt eat it. Tried to call and no one answered. The mac and cheese was overcooked and ended up being a glob of glue. Biscuits were hard and cold, crumbled when we tried to open them. Gravy was cold. Coleslaw and mashed potatoes were fine.

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Lindt123
, ZA
Jan 05, 2019 9:49 am EST

I visited KFC Trinity Village shopping center, I waited for 10 without being served (order).. When I decide to leave the Queue they is shouting, are u leaving 🙄🙄🙄😠😠😠😠😠..

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Ria Noxolo Mtshali
, US
Jan 06, 2019 3:22 am EST

Paulpietersburg KFC is terrible, it's either you close it or you improve your service. Even their customer service is bad, i once ate their meat and I felt sick and the meat is not well cooked, it's not the same KFC that I always have on the other places. It's either you do something or I will take this further.

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Phumeza Kalala
, US
Jan 05, 2019 8:05 am EST

Found a worm [protected] check the pics

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Refilwe prudence kotolasenkhe
, ZA
Dec 13, 2018 1:04 am EST

It was just sprite and colourant and very hot

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Tanya Dawn Hansen
, US
Dec 12, 2018 9:42 am EST

DJ at KFC in rosemont FL is very rude, disrespectful, and I wanna file a slander complaint against him,

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Nihan Rahman
, BD
Dec 12, 2018 6:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was having my snacks in KFC of Bangladesh. And just after I took a bite, I've found worm in that chicken. They are providing lousy [censored]s instead of proper food. Why don't you guys revoke the franchise of these guys who are provide this kind of products what is making us sick?
I'm uploading a few photos of that thing. It's awful and made me sick.

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Cindy Robinson
, US
Dec 12, 2018 2:24 pm EST

We stopped at the KFC Store #D670017 in Fresno The bathroom was filthy so was the store floor was black and not one clean table we had already ordered our food before we noticed all the filth then our chicken wasn't fresh it hot it was a very disgusting disappointment

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Simon26
, ZA
Dec 11, 2018 11:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

Disgusting raw chicken served at kfc tonight and then still only had 9 pieces in the 10 piece meal. Will not be going back anytime soon. Very disappointed in this KFC, this is go in to make someone sick one day.

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Christelle Zahid
, US
Dec 11, 2018 5:58 pm EST

Montecasio kfc. Yet again sitting at 10.57 pm orderd foor over 45 min ago. And nothing forthcoming.
Please sort this out stat. Not the first time. Last time we got old food. This is unacceptable havi g ti sit waiting for food that should have been fresh. Asking staff members got me blank looks.

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ikmal hakim
, US
Nov 19, 2018 11:05 am EST

I call the customer service KFC 19 June 2016, at time 1422. Nora is the name of operator customer services. I very unhappy because he cant answer the right answer and she is not good for speaking. im disappointed.

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Jb19
, US
Nov 19, 2018 12:55 pm EST

Case Id Number: H67ZW.. This is a case number I was given along with a 20 dollar credit. I was wondering if I could use this at another location? The original location has completly turned me off to KFC/Taco Bell. I would rather try another location.

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Lewis Payne
, US
Nov 15, 2018 1:19 am EST

My wife and I were at KFC in Canandaigua, NY today ( 11/4/2016 ). I placed our order, and we got back to work and realized that the extra biscuits we ordered were not in with the rest of the order. This is the second time that this has happened.

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Gcina
, ZA
Nov 14, 2018 3:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have complained to the supervisorat KFC Jean Avenue Centurion countless times but nothing happens. They only put afrikaans newspapes which is a language for predominantly white people. Why dont they offer english and native language newspapers? Is KFC catering for afrikaans population only?

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Kelly Sue
, US
Nov 12, 2018 9:54 pm EST

I ordered a bucket of chicken at the KFC in Show Low Arizona. I had to wait for 30 min. in the parking lot. Finally, there brought me my order. When I got home with dinner for the family, I took the chicken out of the box and you could see it was old. The meat was black and dry. We could not and would not eat it. The visit was Sunday Feb 5th, 2017

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golen
, ZA
Nov 12, 2018 2:41 pm EST

I bought two streetwise two's today at KFC Cosmo City Kaya sands, when I got back to work to eat I found mouse turd on my meat. I am very disgusted by this.

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Andrew Ss
, CA
Nov 12, 2018 2:37 am EST

I am finally done with KFC. The past 3 times I have eaten their fare its been terrible and from 3 different location, Edmonton, Calgary, and Toronto.
I am/was a 40+ year customer and clearly remember what it used to taste like. We ended up throwing out 3/4 of the family meal because no one wanted to eat it.

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arepteja
, US
Nov 11, 2018 9:31 pm EST

Services maybank setia alam very bad, want bank in and changes money wait until 2 hours.i don't know what are do it..staff actually have 5 at countr 1 room..customer also no many but why i have wait verry long my turn.