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KFC review: Cold food, rude customer service 462

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Author of the review
12:00 am EDT
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I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

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462 comments
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Tony berry
, US
Apr 02, 2023 3:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Why KFC does not make KFCc for Coeliacs.

Tony (UK )

( tonybcity@yahoo.co.uk )

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Kaven ying
MUAR, MY
Apr 02, 2023 5:16 am EDT

KINDLY HELP ME TO CHECK THE ORDER ID:[protected](RM 44.30) ON THE DATE 04.03.2023.

MAYBE KFC APPS GOT PROBLEM,CHARGE ME TWO TIMES PAYMENT WITH SAME AMOUNT (RM 44.30)

PLEASE HELP ME TO CHECK AND FEEDBACK WITH ME.

MS TAN [protected]

email:yinyin1993@live.com

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Cindy Perry
, US
Apr 02, 2023 5:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a 16 piece chicken and a 12 piece tender and it came to 69.85. How does that compute. When I ordered I was told the 16 piece was only $15.00 because they only had dark meat, and no cole slaw. So I dont understand how my bill came to $69.85

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Diksha pant
Haldwani, IN
Apr 02, 2023 2:00 pm EDT

I ordered bucked on 19 march around 11:00 pm but the ultimate saving bucket chicken was not fresh it was seeming to like fried in mornings stuff and too much oil was there in hot and crispy

Other than hot nd crispy other chicken was not fresh nd even hot nd crispy was oily

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Lexislexi
Pretoria, ZA
Apr 03, 2023 12:37 am EDT

Sinoville KFC ,Pretoria North

WED 22 MARCH 2023

:I ordered a zinger burger and there were no lettuce or tomato just a fillet?and i ordered extra chips but pops came instead!im so disappointed in Sinoville KFC and its not the firstime!

There were missing contents that i paid for!

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Lila Daniels
, US
Apr 02, 2023 4:34 pm EDT

went to dillon sc 29536 kfc had a coupon wanted the 2 piece deal i had a coupon for asked for 2 short thighs i was told i can not change what the coupon says best as i can tell it says i can not get a breast , if this is the way its going to be i can buy chicken at other places in town , this was 03/23/2023 at 4:53 pm

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FayeG
West sussex, GB
Apr 02, 2023 10:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I received a delivery of which more than half the order was missing. Therefore we did not have enough food to complete the meal.

I have only been refunded £12.74 when I actually paid £31.97 ( inc delivery)

I am very unhappy with your procedure and would like a full refund or a replacement meal free of charge.

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JamieGugino97
Brocton, US
Apr 02, 2023 6:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I went through the drive thru and they forgot over half of my order. I was missing two famous bowls and three soft shell tacos. Then when I told them I was missing part of my order they refused to refund me for the stuff I was missing. I went through around 5:00pm on March 24th 2023.

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Crystalle
Arvada, US
Mar 19, 2023 8:26 pm EDT

Went through the drive through on 7785 wadsworth blvd .and got the wrong order and chicken was not cooked plus the biscuits were not cooked. Tried to call and the phone is not working store ## E720477

The time.was 5:56.

And with you guys doing free.day off for employees with purchase of a cake . My order should be right.

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Cathy Morse
Madison Alabama, US
Mar 18, 2023 7:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I drove up to the window and ordered a large coleslaw. She said it was $5.00... I checked the prices for 2023 large slaw is $3.79...i want my changeback. Didn't give me a receipt. Dam people why I hate fastfood. They never give good service. People don't care...she is a thief...

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Nainika Shantholla
, US
Mar 18, 2023 8:00 pm EDT

Yesterday we went to a kfc the money was debited 2times from the account they said us that they will refund the money but still i didnt get money back

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Amir tasleem
Mumbai, IN
Mar 18, 2023 4:42 am EDT

Staff attitude is not acceptable. They do everyday late delivery.

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Abigail Aguilar
, US
Mar 14, 2023 3:08 pm EDT

03/08/2023 at 1923 at kfc 13006 W Indian School Rd, Litchfield Park, AZ 85340 we order the 12 piece family meal extra crispy, they took forever, we had to ask for our drinks twice, the chicken was not well done, the drinks were just water the fries were burned. Just a waiste of time & money never going back again.

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April sedergren
, US
Mar 13, 2023 10:19 am EDT

It was too spicy. We did not order spicy

Email me at aprilsedergren@gmail.com

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mr. H mistry
Amsterdam, NL
Feb 19, 2023 1:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

firstly the employe didn't speak dutch but only english and not fluently and she and spoke very quitely

i had asked for 10 pieces but only got five instead .

cosidering i live at 12 kilometers away i could not return to your kfc location.

it was vey disappointed. at the service

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xxxxxxxxxxxxxxxxxx
Perth, CA
Feb 12, 2023 2:12 am EST

My husband and I enjoy KFC sometimes but the one in Perth, ON needs an update, store inside and outside looks very old and grubby. We would never order from this restaurant. Please either close down or fix it up.

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Suzy Queree
, US
Feb 07, 2023 1:52 pm EST

Just purchased 06.46pm order number 9025

KFC Gillingham, Norwich Road, NR34

Receipt code

[protected]

Order Wicked Variety Bucket amongst other things and only had 9 pieces of chicken instead of 10. Four staff standing around chatting, can’t even count. Just spent £31.17 with you! Drove 10 miles to get there!

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Leona Schell
Lenoir, US
Jan 28, 2023 5:40 pm EST

I live in Lenoir, NC and pick up a lot of food at the Lenoir, NC KFC - I always get chocolate chip cookies for my son and was told last week that they were no longer selling them. I want to know why and please start selling them again.

Leona Schell - [protected] cell phone or [protected]. Thank you for a prompt reply.

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Bullllshit
Soddy Daisy, US
Jan 22, 2023 3:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

Out of 12 we got 6 wings and not a damn leg. One breast? Really sad On January 15th. At the Soddy daisy location. 1:26 pm. Sunday

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max runner
McKeesport, US
Jan 17, 2023 12:49 am EST

I like ale carte items but at the 640 long run road McKeesport locations they never have any chicken thighs this has happen so often I don't even make an attempt to go any more cook more chicken it happened 5:15 on 01/09/2023

its dinner time cook more chicken

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Richard Marston
, US
Jan 14, 2023 2:33 pm EST

Order No 4201

Date 2023-01-07

Time 8.11pm

Cashier Susan

Receipt code [protected]

Paid £26.37

Paid for 12 piece Boneless Feast

Arrived home and only 8 pieces in the bag

Tried phoning for over 30mins but no answer

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Tania Clack
Sevenoaks, GB
Jan 09, 2023 8:18 pm EST

I placed an order through the KFC web to Orpington High Street on 29 December at approximately 6.30 pm. £9.96 was taken immediately from my account. When I arrived 10 minutes later at KFC I was told the order hadn't gone through and even though I showed that the money had been taken from my account, I was told they couldn't do the order.

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Slid Ndlovu
Pietermaritzburg, ZA
Jan 09, 2023 4:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

2 Dec i place order with Kfc and it was not delivered.I called customer care i was told a voucher will be sent to me,i didn't receive the voucher.I purchase and requested a refund which up until today i have not received.I've called numerous times still not resolved.Ref Cas 1132505.I want my money this has gone on for to long.What a service

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Hlelokuhle Rulumeni
, US
Jan 08, 2023 3:00 am EST

The shop is like a tarven i can't even explan it but i do have photos

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Brian7411
Port Richey, US
Dec 31, 2022 3:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Inside booths are falling apart as per supplied pictures. Nasty

KFC 9406 US Hwy.19 Port Richey Fl. 34668

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Rick Thompson
, US
Dec 26, 2022 5:50 am EST

I was at the Mount Washington Kentucky

Store on Sunday evening 12-18-22 I was the only customer going in and I asked an employee coming out who’s car, he said my manager. The car was parked sideways in a handicap parking spot. I believe that would have been a $250 fine if authorities were called.

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Gary Fleck
, US
Dec 18, 2022 7:11 am EST

On 12/11/22 at 7 pm, I ordered three crispy thighs. Not a meal, just three thighs. After waiting 15 minutes in the drive thru line, I made it to the window and picked up my order. Got home and opened the box and there was two breasts and a biscuit. I guess the kids inside don’t know their chicken parts. The chicken wasn’t very good either.

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charles rothus
, US
Nov 19, 2022 8:32 am EST

Last 2 visits to KFC the famous bowl were half full. Very disappointing for the price and how much we enjoy them.

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Bender125689
, US
Nov 19, 2022 8:23 am EST

Third visit to KFC to the Watertown, NY 13605 Arsenal St. location on 11/8/22. Third time we we're told we are out of chicken for at least an hour. THIS IS WHAT YOU DO how can you be out of chicken at 1:00pm. We just had a Chik Fila open and a Popeyes soon to open. This crew better step up their game.

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Calvin Govender
, US
Nov 20, 2022 4:00 am EST

Purchased 2 kfc rounders from Springfield Park store. Both Burgers were so horribly made. The chicken was so small with no coating, it had a few shreds of lettuce, a broken piece of tomato and a small drip of colonel sauce. This is very disappointing.

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Shahzaib MaLik
, US
Nov 19, 2022 3:45 pm EST

To night 13-11-22, I order the deal after waiting 1-2 hours cannot deliver me but payment deducted form my card. my order no. is 97786

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sudipbagale
walling, NP
Nov 16, 2022 12:42 am EST

Dear sir your company some one FAQ file sending online than they take more money I sent all document dublicate visa etc .

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Armaan aggarwal
, US
Nov 12, 2022 9:52 am EST

What is wrong with you kfc i just visit your store in ambala and my order was of zinger burger meal and 2 pieces of chicken and the buns were of krispers and the burger buns were so cheap like they have bought from there near n dear general store

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Patriot-Pembrokeshire Voice-Of-Wales
, US
Nov 07, 2022 6:32 pm EST

No crushes on the 4th time of visiting and they put ice in my coke for the second time when asked not to.

My email is darren.edmundsonnew@icloud.com

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Shariff NB
KUALA LUMPUR, MY
Nov 05, 2022 3:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

0n 26 Oct 2022, 1.30 pm bought snack place at KFC outlet at Lotus's (formerly Tesco) at Mutiar Damansara, Petaling Jaya Malaysia. One of the pieces was undercooked and was still bloody at the centre.

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lavinia pratt
, US
Oct 29, 2022 3:50 pm EDT

I know kfc is not value for your money but tonight it was worse than its ever been. My husband is blind and the chicken he was given was horrible. I love kfc but the miniature pieces were ridiculous.

Friday night the 21st of october 2022 at 9.15pm.

The chicken was old and the smallest ive ever seen them and defintely not worth $29.

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Zama Mthabela
, US
Oct 29, 2022 9:54 pm EDT

There are no restrooms, the ones that are there...are only available to staff and not customers!

The staff does not even provide an alternative they do not care!

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Colonoscopy
Gilbert, US
Oct 25, 2022 4:22 pm EDT

I ordered two 3 piece original Box Meals, but received two Big Boxes. I wanted breasts and wing, not thighs and leg. Also ordered Famous Bowl, and that did not have CChip cookie with it. Total cost of $32.31

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Di-Annee Jenna Tofolux-Tafene
, US
Oct 23, 2022 8:34 pm EDT

AM delux meal chicken was dry tasted old and dry

Streetwise 3 Pap half cooked and pieces did not include what I asked for (Breast) instead 2 wings and drumstick. Mash was very watery

Location New Market Alberton

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Priyanka gowdar
Mumbai, IN
Oct 22, 2022 9:04 am EDT

Thé burger was found with less ingredients for the price you paid and not fresh in nature ! The taste of chicken pop corn was very poor !