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KFC review: Cold food, rude customer service 464

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12:00 am EDT
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I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

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464 comments
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gpsrtl
Rochester, NY, US
Aug 26, 2023 8:07 pm EDT

Ticket #2115

I was not asked or informed of KFC's policy to round up donations to the KFC Foundation...KFC just charged me an additional $0.44 on my order.

Very frustrating. You lost a customer...

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Ann J Jensen
Oshkosh, US
Aug 09, 2023 7:52 pm EDT

On Sunday 7/30/2023 We went to the KFC in Neenah, WI #K071218

1st they only had Crispy, chicken, then the only soda was Dr. Pepper and Starry.

Then we get the total l drove around to pay my husband hands her exacted change she says no cash. We would like to eat inside. Very frustrating!

Ann Jensen

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Paul E Young
SUNBURY, US
Aug 06, 2023 8:06 pm EDT

We ordered 2 meals with 3 pieces of chicken when got home only had 2 pieces in each box. Please refund my money for the right box. ticket number is#1168 location 3079 N Susquehanna Trail Selinsgrove

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Order failed
Texas City, US
Jul 31, 2023 10:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i ordered a 3 piece combo with extra side only received 2 pieces and no extra side. was charged for the 3 piece chicken.

I ordered extra biscuit with third meal, was charged but never received the biscuit.

7/25/2023 time 12:28pm was only customer in line

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Adrian 97
Liverpool, GB
Jul 29, 2023 11:23 am EDT
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Paid for four and only received three also no supercharger sauce available no receipt given either

Bought At about seven pm 20th July by drive through

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Dandanriley
, US
Jul 22, 2023 10:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was at the KFC foresters Park Derby I ordered zinger tower box meal x2 and only got meals not box meals and and none was zinger when I went inside to complain I was told my order was correct and she didn't have tym to be wasted it was at 18:40 11/623

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Mughal Shahbaz
, US
Jul 22, 2023 9:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Kfc par order karo or 2 3 ghantey intizar karo in bageyraton ka lawnat aysi aervice pervoid karney par ajj se hamari family boycott karti hey kfc ka order rider ley kar phirta rehta hey phor bageyrat sorry boltey hain aaakhhhh tttooohh tuhadi company tey .

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Vince Puglia
, US
Jul 15, 2023 9:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Restaurant #3888 07/01/2023 worst place I've been in my life

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steve burgess
Ashland, US
Jul 11, 2023 8:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

KFC Case # [protected]

Jun 2 at 1:30 PM

KFC Web Support

To: southernoregonbass@aol.com

Dear steve burgess,

Thank you for submitting your comment to us online. Case #[protected] : has been created and a member of the KFC Guest Services team will respond to you shortly.

Thank you,

KFC Guest Services

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Mazwi Hlongwane
, US
Jul 11, 2023 4:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought streetwise 4 yesterday at 16:11 in Durban workshop branch and it was half cooked even the blood on the chicken couldn't finish it. I was so disappointed as I attached the pictures of it and the receipt.

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Supreme Mob
Cape Town, ZA
Jul 11, 2023 8:22 am EDT

On the 28th June 2023 around 08:00 am I purchased 3 Brekkie box meals of which the chicken was raw.

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Marrich
Massillon OH, US
Jul 05, 2023 10:39 pm EDT

Jst picked up 12 pc NUGGETS at Massillon OH store. NUGGETS must have been laying around for a while - cool and dried out! Also too salty. 11:35 AM. Probably won't order again😕😕.

Restaurant #J433009

[protected]. Ticked#1606 11:35AM

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Goodness 89
Namakgale, ZA
Jul 01, 2023 11:40 am EDT

I am situated in Namakgale, phalaborwa limpopo province in South Africa and all I'm asking for is for our KFC branch to have delivery service, we really need it please.

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BRENDA Delport
BRAKPAN, ZA
Jun 17, 2023 6:16 pm EDT

Every time I ordered the breaky crunch and cappy I never received the cappy reason no stock. got Capuchino instead and do not drink that so am verry disappointed in KENTUCKY. IM FROM BRAKPAN.

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Thomas Ellzey
Fairview NC, US
Jun 18, 2023 4:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered the 3 piece meal, the chicken was over cooked and if the pieces get any smaller I expect to see the egg in the box.

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Sunshine0318
Medford, US
Jun 17, 2023 5:56 pm EDT

On May 18, 2023 I had a coupon for a 10 piece bucket for 14.99. I bought 2 buckets for 29.98. When I got home they were both 8 piece buckets. I emailed and asked for a coupon for the 4 pieces of chicken. I female responded a week later and asked for the store info. I emailed it back and now I sit here and still wait. I just want an answer.

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MarieCoetzee
Pretoria, ZA
Jun 17, 2023 2:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is the third time we come to Lynwood street KFC at Gift Acres and they are out of stock with coleslaw.

Just take note this is the only healthy vegetable KFC offers. Why can’t they get the planning right?

We have never come along another KFC in Pretoria that is out of stock, but this one is the closest to us.

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K Hale
Vienna, US
Jun 17, 2023 8:07 am EDT

I am sitting in my car next to KFC on DeYoung in Marion IL. A young guy who is to be working (ball hat and Curley hair, white) has a mop and bucket. He was sitting at a table messing with phone, went over watching out window and the. Did a little mopping. Spot cleaning. Sunday June 11, 2023 at 6:58pm.

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Chris WhiteY
, US
Jun 12, 2023 10:59 am EDT
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Abingdon Maryland location

PayPal transaction7MU02290GN807762C

Original recipe Chicken obviously reheated as the skin is black/burned . Cannot eat this.

[protected]

Chriswhitey01@gmail.com

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Eileen VanSanforrd
Leesburg, US
Jun 11, 2023 10:52 am EDT

The worst chicken sandwich ever. Tasted like dried out yesterday

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Bluej10
Kempton Park, ZA
Jun 10, 2023 4:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Placed on the app order food arrived 1h30 minutes late my order was freeximg coldand incomplete o want a new order or my money back now ive been tryimg to get it sorted since20 may please can someone help [protected]

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Kathy Goodman
, US
Jun 07, 2023 5:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am writing to let you know that I will no longer be a patron with KFC, I have bee a 40 year plus customer, you have stepped out of line when you decided to assaulted me with your demonic anime ad.

I will take my money and support other establishments who are in the business to sell food.

Shame on you.

Kathy Goodman

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RileyTrell
Chanute, US
May 20, 2023 10:47 am EDT

The last two visits to KFC in Coffeyville, Ks have been unsatisfactory. Friday May 12, and Sunday May 6. The service is unprofessional, unfriendly, and SLOW. The prices are high and they always substitute dark meat and claim to be out of white meat unless you want to wait another half hour.

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Lakhe
Port Elizabeth, ZA
May 13, 2023 9:46 am EDT

06/05/23 I orded a streetwise via uber eats, when I had to eat the meat, I found out that it's not normal done and I couldn't even finish the bite I tool

Kfc commercial road

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malbar
Cincinnati, US
May 06, 2023 10:13 am EDT

I ordered original recipe but got hard orignal recipe as i remember its supposed to be soft and juicy and the cole slaw was dry this was in Cincinnati , Ohio at the Norwood store and when I asked them to fix it they told me they dont do refunds its on the door coming in , but gave me some more hard chicken. Wow

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Linda Wojtkowski
, US
Apr 25, 2023 7:54 pm EDT

I already filed a claim was told that I would of been contacted I never was. they gave me a claim number 1423310 This was April 2. How long does it take to get a response? you may send my refund to Linda wojtkowski

511 Ella Street

mckees rocks pa 15136

LINDA

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tom r1
32713, US
Apr 22, 2023 9:49 pm EDT

kfc is bad food had 2 throw it out will never go 2 kfc again what a [censored] hole place 4-8-23 before or in the past notice that the food taste different not in a good way the people working there were rud and tried 2 talk down 2 me they pick the wrong person 4 that what a sorry place never go there again

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Songezo Shasha
, US
Apr 22, 2023 7:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Bought a 6 piece at KFC Philippi Junction. The pieces were 4 dry pieces and 2 drumsticks that's not of concern for now..The quality of the chicken is not up to standard as it dry or if I must say over crispy,how disappointing gone my appetite! 15 April 2023 at 21h00 at Philippi Junction Mall

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Makaba Zingisa
, US
Apr 19, 2023 9:33 am EDT

I ordered 2 kfc bucket for one in Sterkspruit and i was told there are no wings not even one, mind you it was for children's lunch box i do believe kfc is one of the biggest companies so being out of stock comes as a shock

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Dolores white
, US
Apr 19, 2023 9:37 am EDT
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Tonight my order included 2 cans of Pepsimax and they were not included . I ordered from kfc bs23 3yy. Delivery no 4694 wed. 12th Apr. at 1800 hours.

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Daisy Coombes
, US
Apr 19, 2023 10:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi I went to the Redditch branch on the 12/04/23 at 12:15 .

I had a trilogy meal and an ice cream.

I’ve had nothing else all day as it has made me severely ill . I’ve had to completely cancel all my plans as I am unable to leave the bathroom.

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Geraldine Mosca
, US
Apr 16, 2023 7:51 am EDT
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paid for order but didn't receive

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Ghdgvgysy
Tadworth, GB
Apr 15, 2023 3:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I placed an order for a zinger burger, two kids boxes (one burger, one popcorn) and one fillet box meal. It took a long time for the order to be completed. When opening the bag (back on the motorway) everything was there except for the fries and burger from one of the kids boxes.

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Aliciaellie11
Salford, GB
Apr 15, 2023 6:20 pm EDT
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By burger was cold . My chips and my popcorn chicken wasn’t in the bag! And my my krushem was aero nor oreo

5/3/2023

9.39pm

Seems like I got old cold food due to them shutting. Kfc expresses fresh food will be served but my food was far from fresh!

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Les cook
Barnsley, GB
Apr 16, 2023 1:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Collected food from dearne valley Barnsley mighty meal for one hot wings small strips small and received 2 legs over cooked seen a steady decline in food over last couple of months please sort it quickly

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Kez j
Exeter, GB
Apr 15, 2023 6:57 pm EDT

Ordered a mega box and the meal had no fries in?!?!

I had to drink the gravy!

Also the chicken was so small

Embarrassing!

My husband had a fillet tower box meal, this was also very small portions!

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hey! Ms lady
, US
Apr 12, 2023 3:51 am EDT
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Showed up to order some chicken management unprofessional he said he's here he's here I said excuse me what's your name he didn't want to give me his name I asked for a manager he said he is the manager and he's still not going to give me his name I told him I would not be doing business with him today because he is unprofessional

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DoneWithTheNonsensicalMarketingSchemes
Pontiac, US
Apr 10, 2023 10:59 am EDT

Taking hot wings off the menu and leaving customers with the inability to purchase FRIED CHICKEN WINGS at a CHICKEN RESTAURANT is asinine. You people need to stop with all these new menu items, that are inappropriate and unnecessary, and get back to serving the food that customers actually have been purchasing for decades!

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Misawa
Santa Fe, US
Apr 10, 2023 6:31 am EDT

I just ordered the country fried chicken dinner and it would have been perfect except for the fact that the utensils that you are providing are so flexible that I couldn’t cut the chicken.

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Shar 70
South Gloucestershire, GB
Apr 09, 2023 1:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We went to this kfc at 11.55am on 31.3.23 The Staff are hopeless, no hot drinks, chicken burger half grizzle should have been fresh as it was 12pm but wasn’t staff didn’t have a clue.3 people needed to serve me and my daughter. I will not return to this kfc again.