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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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12:12 pm EST
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KFC overcharging / misleading price

I went to purchase chicken special. Posted price in restaurant is
$ 13.29. However, when it is rung on the receipt (I have receipt), it states: $ 11.99 + $ 2.00 menu adjustment. You actually pay $ 13.99. For this particular product they are overcharging each customer $ .70.

I may be reached at email" [protected]@mris.com

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7:45 pm EST
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KFC sexual harrassment

I used to work at this same restaurant back when it first opened in 1991, I worked there for three years and I put up with some of the worst harrassment I've ever seen. I got fired for reporting one assistant manager's persistent behavior. Same store, just different people doing the same thing years later, apparently. I don't know if this helps, but at the time I worked there it
was owned by Restaurant Systems, Inc., a company in Springfield that owned and operated several KFC's including the one in Nixa and several in Springfield. There were several different
partners in this company, unfortunately it's been so many years I can't remember any particular
individual's name. It was so weird reading the other complaint about this location, I can't believe this same old crap is STILL going on 15 years later! Wow.

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1:54 pm EST
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KFC management complaint

On January 4, 2009 I brought my daughters out for KFC for dinner as a treat because Daddy was working late. When we sat down to eat during our meal 2 bugs had run across our table. Not sure what kind of bug it was but both of my kids screamed loud enough for everyone to hear. Not to cause a larger scene we dumped our food in the garbage and left. When I got into my car I thought it was rude that I just spent $30.44 on dinner that I threw half of it in the garbage. So I called the Manager from my car phone and explained what happened. She asked me "What kind of bug?" I have no clue I said but it was fast. I wanted to let you know without making a scene I said, she said thanks . She didn't even offer her apologies, nothing, she just said thanks, I'll need to look into that and hung up.
As I understand food establishments do encounter bugs at times, this Manager did nothing to make us "want" to come back to this establishment!

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maya ataya ferozi
, ID
Aug 26, 2013 11:10 am EDT

slamt malam, ,

kepda yth bpk/ibu

saya bingung harus complaint kmn, , jujur sya KECEWA dngn acara ultah ank saya yg ke 3, , saya rayakan di KFC kramat raya.
sumpah saya bnr2 kecewa, apa yg sya harapkan gk sesuai dgn knyataan, bnr2 gak profesional
berantakan, MC na pun gk bsa ngatur!
tlg dg diprhatikan lg, kinerja karyawan anda, , saya jadi malu dgn undangan saya, , tx

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BUDAK87
, MY
Jul 23, 2009 2:46 am EDT

saya nak complaint pasal gaji yang lambat keluar. KFC janji nak masukkan dalam awal bulan tapi sudah hampir sebulan tidak bayar gaji saya. walaupun saya bekerja hanya untuk satu bulan, tapi cukup bermakna bagi saya duit itu.

miskin sangat ke kfc ni. bayar gaji pekerja untuk sebulan je mengambil masa yang amat lama untuk bayar.

kfc cawangan AMAN PURI.

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2:15 pm EST
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KFC very gresy food, filthy floors, over full garbage can

My husband would not let me say anything to the girls that were working there.
I was very disappointed, the food was very greasy, that I still feel sick, the fries looked like they were put down in grease to warm up,
We ate there and I asked them to please wipe off a table so I could sit there, there was chicken and chips on the floor, no one was sweeping up, I took the tray to dump half of it in the garbage, it was right full that I could hardly get it in.
I will never go back to the frachise on delhousie street. Its very very dirty, I dont think the maneger would have hired them if they know how lazy they are.

Eileen mitchell

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4:49 am EST
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KFC service / quantity

On Saturday 03 January 2009, I've stopped at the KFC in Ladybrand to purchase lunch. My order was a three-piece, coleslaw and mash and gravy.

I have requested that I do NOT want a breast portion, but rather two thighs and a drumstick. I was told I can NOT order like this and I must take what they serve, which in this case would have been a wing, a thigh and a drumstick. Apparently, a thigh is considered a large portion. Should I wish to have two thighs and a drumstick, they will have to sell this to me individually at a higher price. I took the two thighs and drumstick, at the higher charged price, only to discover that the thighs are as small as the drumstick.

Trying to reason with the cashier was obviously a waist of time as she was NOT interested in listening to my complaint. So, I ended up having three small portions of chicken at the higher price.
The medium size mash potatoes I have ordered ended up being 80% sauce and 20% mash, which unfortunately, I only discovered when I got to my Hotel room in Lesotho (Maseru).

What happened a) to customer service and b) value for money? I found this totally unacceptable and hope to receive an explanation for this. Why is it that I MUST be charged extra for the chicken thighs which ends up being the same size as a drumstick? The same apply to the mash and gravy, which was literally only gravy.

I have to add in saying that I was still hungry after having had my lunch.

I trust you see this in the same light and with the same urgency as I do and I hope to hear from you soonest.

Kind regards,

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Anne-lene Penny
,
Apr 19, 2008 8:57 am EDT

On 2008/04/18 I was at the drivethrough at the KFC in Welkom. As there were no attendant at the order kiosk I drove on to the cashiers window to place my order. I was told to drive around to the order kiosk as there was someone who would take my order there. Naturally I refused because there were already six vehicles behind me and on my first round the attendant there were absent. I relayed this to the person at the cashiers window and after a heated discussion and back chat, my order were eventually taken. On previous occasion I ordered a Streetwise 5 and when I arrived home only found one chicken piece and chips in the bag. It was futile to go back as the store would not believe me. I am of the opinion that the staff at that KFC are under the impression that they are doing one a favour to help you. There are more conversations going on behind the counter than people being served. If the manager feels this behaviour is acceptable, I certainly would not consider shopping there again.

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Mojapane
, ZA
Apr 26, 2011 2:52 pm EDT

Oa nyela Hlatsoane. Ithekele vinegar ea hau monna ha u e batla. Next o tlo ba batla mustard, nxa!

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hlatsoane
,
Apr 26, 2011 12:12 pm EDT
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Hi.
Why is that all KFC's in Lesotho (Pioneer Mall, NRH Mall and Bus Stop. and yes i have been to them all) dont give Vinegar when buying meals, especially meals which include chips/fries. try to imagine this, you buy a family feast meal and they give you only 1 sachet of vinegar. whenever i try to reason with them to give me extra vinegar, they tell me that vinegar is given only on request and is limited 1 sachet per customer. im a vinegar lover especially on my chips/fries. now how am i gonna be able to enjoy myself if they wont give me vinegar with large meals. let alone wise two's.
All i ask is vinegar with meals and no prejudice.
Thank you!
Hlatsoane

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10:21 am EST
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KFC stale food

It is the third time now that I have wasted my money buying KFC at Rustenburg mall. The food was dry and stale, any person can see that it was old food reheated. It is a disgrace that KFC sell such rubbish to the public.

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SuperVepr
Redneckville, US
Jun 18, 2009 8:32 pm EDT

I don't remember ever eating at the venerable Sander's House O' Chicken. It is not likely I ever will. Anyone remember the fried rat scare back in the 80's?

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mrsquigles
North Platte, US
Jun 17, 2009 7:06 pm EDT
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And congrats on your soccer win today!

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mrsquigles
North Platte, US
Jun 17, 2009 7:05 pm EDT
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Then stop going there.

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kevin
Dyersburg, US
Jun 17, 2009 7:03 pm EDT

i agree there are many things wrong with kfc! first of all when i threw away my plate in the garbage there was the bag hanging left where all the food mostly would go in the trashcan its self not the bag!and also iv noticed lately about the nets flying around the buffet alot..this is not a good enviroment to eat in!

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10:13 am EST
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KFC possible food-poisoning

I would like to make a official complaint of suspect of food-poisoning; On Tuesday 1st I was going out and i didnt have time to go to get dinner at home so i went into KFC. One complaint i heard from a customer that there food was cold so they went back and the KFC people said it only goes cold after 10 minutes, which she had less than 10 minutes.

The Wednesday 2nd i was ill; i was very sleepy and dizziness but also had a very dodgy tummy constantly going to toilet every second. by the next day i was sick and having a low temperature; by realising by looking up on the internet my symptoms which is near christmas that it might be food poisoning. I thought i was getting better and realised my symptoms are getting worse. think this needs to be looked into especially when its chicken.

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Simon
Preston, GB
Mar 20, 2009 6:53 am EDT

got food poisoning from KFC welcome break service station near carlisle on the M6, ate it at 1800 18/03/09, suffered the effects 0600 19/03/09 for 24 hours, me and my partner were bed bound and contantly going to the toilet and throwing up, low and high temperature, loss of energy, headeaches and drowsiness, unable to control bowl movements.

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6:37 pm EST

KFC no food ready???

My wife and I went to this place and ordered 2 chicken dinners and they didn't have any chicken ready however we were not told this when we gave our order's. They took our money and gave my wife a different order and they gave me my side orders and told me that it would be 20 minutes before the chicken was ready. We waited for at least 25 minutes and they still didn't have it ready! I got tired of waiting and letting the rest of my food get colder so I took the plate over to the trash can and told them I was NOT going to wait any longer! They never once offered to give me my money back . What I don't understand is WHY did they seem to have enough food the people going through the drive through and no food for the people that are dining in? I think that they need to reimburse me!

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Sildoke
, US
Jun 03, 2016 8:30 am EDT

When i got home I look and it was the wrong order. I find that the biscuits were in with the chicken and not seperate box. Plus the Mash Potatoes had no Lid. So I went back to KFC to have it fix my order. When one of the employees came to me to hear my complaint he found that the chicken was old and Catherine start to use foul language to the employee who we were talking with front of me and other customers. She told the employee to go home in foul language. He didn't respond and he went ahead and change it for us. But one other employee was geting our order and I saw her throwing the old chicken back with the other food and gave me new. I like to appreciate to teach and show how to have better manners to customers and to be respectful to each other and to customers. I was disappointed that i wasn't appoligize for any employees. Manager wasn't present on the moment in the scene of the complaint and the actions of the employees.

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Donovan Gamanie
,
Jan 30, 2008 12:00 am EST

I bought a meal for my family and the burger buns were old and hard, someone called me from a call center after i made a complaint, but nothing has happened since.

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Mary Ann Hagen
,
May 18, 2007 12:00 am EDT

I have worked in food service for 28 years and have never been in a restaurant that was so dirty, just disgusting... The establishment was Kentucky Fired Chicken in Bemidji, MN Please have the county food inspector check it out real soon before someone gets really sick...

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Likentso
,
Jul 19, 2008 6:20 am EDT

I went to buy ice cream for me and the kids in KFC Lesotho today. The cashier rang four ice creams after I had told her to ring five. She told me that she didn't sell ice cream to pregnant women. I received bad service as she was not friendly. She told me to go to another till. When I got to the other till the cashier told me to start the que from the back. I then explained that the other cashier said I should go to her till. She also refused to sell me ice cream because she said that she also didn't sell ice cream to pregnant women! I then asked for the manager and ten minutes later a woman walked out of the office. I asked her whether it was in KFC's policy not to sell ice cream to pregnant women and told her that I would like to buy the ice cream. She went and made the ice cream and I paid the cashier who's name is Masenate who had earlier suggested that I cry for the ice cream because no one will sell me the ice cream. The service was ridiculous. I certainly don't need that kind of service as a KFC customer. My kids love KFC and I think the employee's should be taught customer service. I would like to take this matter further and therefor request head office numbers for South Africa/Customer relations department.

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Carla Lidstone
, ZA
Feb 10, 2010 3:52 am EST

The KFC in Knysna has really gone downhill. Their food tastes nothing like the KFC brand -it's asif they've changed the recipe - oily, gross, old stale rolls & very little mayo. Their chips were old (probably the previous days') and the service we got! The lady was having a very bad day and let everyone know it... slapping their food on the counter, banging things around like she was really annoyed at having to serve us... very bad customer service!

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Rita Kearns
N Ft Myers, US
Jun 11, 2015 11:17 am EDT
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We purchased chicken dinners, cookies, pot pie, chicken littles, etc., @ KFC Store #G964009, Chk. # 0077 I have always loved KFC but this one is operating by kids/young adults. The meal was horrible; The cookies didn't taste like C-Chip Cookies, the chicken was burned, biscuits were doughy. It was horrible...most we discarded, coming home being tired we stopped to order so not have to cook. For amount of $16.62 we should have been able to eat it. I am on disability and short of funds. Wishing now I would have taken pictures.

Thank you for listening,
Rita Kearns

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marilyn grzadzinski
Prudenville, US
Dec 06, 2012 3:12 pm EST
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food was lousy tables had not been washed off! husband complained. they did not clean tables until we left.

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MBClemens
Hamilton, CA
Jul 22, 2011 10:45 pm EDT
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I recently bought Kentucky Fried Chicken (bucket 14 piece) with fries. The chicken was so dry and not crispy, soggy and seemed like it had been cooked in the morning not fresh and the fries were just as bad, cold, overdone, soggy. I have bought from there before but was never so disappointed in what I got. I will not go there again. I think you should know how bad they are serving your food.

Muriel Clemens

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naeem raj
, SA
Nov 16, 2010 9:13 pm EST
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Dear Sir,
I am very regular customer of KFC but very time in going to purchase of family basket, all the time it is non spicy although i am giving order for spicy. Today also has the same problem i told the counter guy to give me the spicy order family basket, he told that it is spicy order. And every time chicken is very dirty.

Pls. look into the matter.

Naeem Raj
Mob: [protected]

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stephen hewitt
Birmingham, GB
Jul 04, 2010 1:28 pm EDT
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the chicken is very dry and hard to swallow the gravy is very waterd down this worst kentucky any body could have this is not the first time and there are a lot of complaints about this place and the management just dont listen i gave my bargin bucket to the dogs in the end will never buy from this shop again and definatley would not recomend

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8:04 am EST

KFC bad service

Today I went to KFC to buy lunch, I took my 2 pieces meal back to work & when I opened I found a drumstick & a dry breast bone with a dry skin. I took it back to KFC & fortunately the lady that served me was still there & I showed her the piece, she shouted @ me saying that I should be specific when I order chicken, I told her that I'm not fussy it doesn't really matter which piece I get but my problem was that they sold me bones, she cheekily said sorry & changed the pieces then she shoved it to me full of attitude.
My colleagues & I go to KFC on a regular basis but as from today on I will never buy anything from KFC Waterfront, the lady who served me was Babalwa & I must say her attitude leaves a lot to be desired, she needs to be taught more about customer service.

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Armanda
, ZA
Sep 01, 2013 6:43 pm EDT

Last night we bought KFC after work with my coligues very late in waterfront and I did not sleep my stomach was running and I was feeling weak, apparently my coligues kids were also vomiting after eating that KFC so definetly they sold us off meat especially late @ night, I'm really not happy about this...its poison, please get back to me

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11:30 am EST

KFC poor service, poor quality

Its disappointing to know that good customer service is rare... I have tolerated shoddy service from our kfc malvern branch i. e.in kzn. the previous occasion I had called there customer service and a week later I was posted a voucher for r15. the nerve of kfc, I felt so very insulted as the reason for my complaint was to fix the problem. so then again after much contemplating I visited there on 12/11/2008. absolutely awful... firstly with their rude cashier londiwe. I was utterly applauded with her attitude. she yelled at me to place my order as I was driving through then charged me an incorrect amount (less I might add) I had corrected her but still got the stinky attitude. only to get home and realize my meal didn't even taste like kfc. it was extremely oily, my chips tasted like cardboard.
I must admit I have eaten at kfc outlets else where and I enjoyed it. well done to kfc in newlands east kzn. great service define chicken...

Malvern definitely should learn to be a little appreciative of their customers.

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krishen
, ZA
May 06, 2011 3:18 pm EDT
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hello.i once again had poor service from my local KFC, raisethorpe[pmb].about 6. 20pm thursday evening, we go down to order a family meal 4 R59.90 and hot wings.And there were 3 other customers before me who also wanted the same.
the cashier says no mash and no hot wings, got to wait at least 20 minutes, not good.the manager on duty just stands there not even trying to offer sumething else, like coleslaw for example.
there were a good few unhappy customers.
this is KFC. this should not be the case.

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11:48 am EST

KFC staff kitchen

tempat: kfc bentong
waktu: 1215 am - 0110 am.

hai..
disini saya ingin membuat 1 aduan mengenai staff kitchen dan kaunter, shift mlm di kfc bentong. sepanjang saya dan rakan2 makan di kfc tersebut pada waktu mlm, suasana di dalam kfc tersebut amatlah mendukacitakan kerana terlalu bising dan hingar-bingar oleh gurauan yang amat melampau dari staff shift tersebut. Ini menimbulkan rasa tidak selesa kepada kami untuk menjamu selera di dlm kfc. peristiwa bukan sekali kami alami, malah berulang-ulang kali berlaku setiap kali kami ke sana. penggunaan bahasa yang agak kesat di gunakan di antara staff2 amat memalukan. ini kerana terdapat ramai customer sedang menunggu untuk memesan makanan. dan amat mendukacitakan pihak pengurus kfc hanya berdiam diri sahaja melihat tingkah laku mereka. tiada tindakan yang diambil. kami kecewa kerana mereka tidak menghormati kami sebagai pelanggan. Ianya biasa berlaku pada waktu mlm shj. Cthnya, pada mlm ini.
saya melihat gurauan dan layanan amat buruk sekali. Bahasa sungguh kesat digunakan untuk dijadikan gurauan sesama staff. Adakah perlu ini terjadi? tidak hormatkah pada customer?
di harapkan pihak tuan dapat mengambil tindakan yang sewajarnya kepada staff kfc bentong..
sekian..

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mat noor
, MY
Aug 26, 2009 4:17 am EDT

saya setujuu...juga terkena kepada saya
selain daripada itu saya juga menerima aduan staff perempuan selalu membawa lelaki yang bukan muhrim ke bilik hostel meraka untuk tujuan...ini adalah bertentangan dengan agama. saya berharap pihak atas kfc dan berkenaan memantau masalah ini demi menjaga nama baik KFC..INI ADALAH FAKTA BUKAN OUTA>>

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mat noor
, MY
Aug 26, 2009 4:09 am EDT

ddddddddddd

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7:13 am EST
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KFC will hire anyone to work for them

Recently I visited the KFC in question and found a very unsavory person working there..I had seen her in other eateries and know for a fact she has been fired for stealing numerous times..I also know she is on parole from the TN Womens prison..as if that isn't bad enough she is a known pedophile who is currently pregnant by a 16 year old boy..she is in fact 24 years old..his Mother is unaware of the pregnancy..and Amanda has two other kids she gave away lucky them, one to her Grandmother and another to her Dad..had she not she would have ended up in prison again for child abuse..sadly the only reason she keeps having kids is so she can get Government assistance..ie: she gets $1000 for each child from the irs..she puts her oldest on her forms even though he does NOT live with her and she does NOT support him in any way..all three babies have different daddies..(one baby is bi-racial and is a little doll)..something I have heard her admit several times..she has committed credit card fraud, cashed stolen checks, robbed mail boxes and private homes and automobiles..my Daughter was in the bathroom washing her hands when she watched Amanda Smith leave the stall adjust her clothing then walk out of the bathroom without washing her hands..she has also been seen in another eatery picking her nose then handling food..sadly KFC does not care about these complaints against her therefore we wont be returning to that particular KFC..I refuse to eat food prepared by a filthy, snot picking, money stealing, child raping, baby abusing [censored]..

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SuperVepr
Redneckville, US
Jun 18, 2009 8:42 pm EDT

Wow! I always t assumed KFC was more discerning than that in their hiring practices. Scary chicken indeed.

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6:45 pm EST
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KFC dirty - bad service

To whom it may concern,

I would like to complain about the KFC store on Canterbury Rd Punchbowl NSW .

I went to the KFC on Sunday 2nd NOV 08 and I was so disappointed that this store had no clean tables chicken bones all over the floor.

When I decided to order they put the food on a tray and gave it to me. The tray was so dirty that I had to ask for a another one which was also dirty.

What kind of store is this? very dirty, service was really bad.

When I spoke to the manager on charged for that day her excuse was its Sunday and where very busy. So they don't have time to clean.

My children even wanted sauce but they didn't even have any.

You must go an inspect this KFC on a Saturday & Sunday.

Would please get back to me ASAP with your result on this matter

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8:36 pm EDT

KFC nasty food

Me and my husband went to kfc to eat, it was a waste of my money for what it cost.The cole slaw was so dry no dressing on it, so I took it back up to get another one and it was the same.The chicken strips was not done, the snacker sandwich was so dry, food is very expensive today you should get what you pay for.I would not recommend this place to no one, a bunch of young kids working there that does not know how to prepare food and they didn't know what they were doin.I would like for you to check into the place.Me and my husband got stomach cramps after we ate.We threw the rest of the food out, I will never eat there agin that was 14.64 down the drain. Shirley callis

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Update by shirley
Nov 01, 2008 8:42 pm EDT

Very poor service and place was filthy and bad service and nasty food.

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4:43 pm EDT

KFC dirt & filth

After several visits I have to say that is a filthy hole, and when I registered a complaint about the dirt and mess the staff became hostile. I then proceeded to take photo evidence to which the situation became VERY hostile and I was banned for life by amember of staff?
I returned half an hour later and NOTHING had changed.
A complete ### hole. Go and look for yourselves.
I've got photo evidence of the state of it and will tell EVERYONE I know what a ### pit it is.!

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samantha
norfolk, GB
Dec 06, 2008 4:42 am EST

Maybe if people cleared up when they finish, things would be better

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6:58 pm EDT

KFC harassment

My 83 year old mother and I were having buffet on senior night. She could not finish her chicken and wanted to take the scrap home for the neighbor's cat. Jane Jurgens was washing tables near us and kept hovering and hovering, so I told my mom to wait till she left, as there is a "no take -out" policy and Jane is a known stickler. When Jane left the area Mom got a baggie from her purse, that had meds in it, but she wanted to use it to protect the scrap, and Jane swooped out of nowhere and said loudly there is a no take out policy. Mom said I know, and Jane said she saw her baggie and heard me say to wait till she left the area. Mom's elder friends were sitting all around us, and staring, and so I told Jane she was harassing my mom, and I would be reporting in. I did not realize a left over scrap was considered "take out" by KFC. I'm sure manager Danita does watch purses of the elderly for scraps that go home to pets. Having been a long time faithful customer, I will no longer patronize the facility, nor several people who were upset that Jane was harassing an 83 year old patron over a scrap. I guess it's better off in the garbage than the kitty's tummy. Shame on them. Jane needs to be demoted.

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ANDREA321
ANDREA321
Bronx, US
Feb 02, 2009 1:35 pm EST

YEAH I AGREE WITH THE DUDE ABOVE, JUST GO BUY SOME CAT FOOD. THERE ARE CERTAIN POLICIES FOR CERTAIN RESTAURANTS TO KEEP PEOPLE LIKE YOU OUT... THERE ARE STORES FOR CAT OR DOG FOOD YOU KNOW!

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L
12:34 pm EDT

KFC horrible food and bad manegment

Took food back to kfc cheshire oaks because it was over cooked, the chicken was all dry and very hard to eat, when went back to the store the manager was messing around with the staff at the back, where all the customers could see, not very professional at all. when approached by the manager who looked like a 17 year old boy ? he was not very helpful and did not seem intrested in what was are problem, i found this very rude and unprofessional. i think this store is run very badly and will never be going there again. DISGRACE !

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J
9:00 pm EDT

KFC messed up order

On Sept 21, 2008, I was on my way to Madison and stopped at the KFC Taco Bell drive thru. I ordered a large mashed potato and gravy- a T 7 with soft shell tacos and a root beer, and a popcorn chicken meal with wedges and a sprite. When I got to the window the lady asked me if i wanted any sauce. i asked for mild sauce, bbq, ranch and butter for my mashed potatoes. When she handed me the food I noticed there was no mashed potatoes-- she must not have heard me so then I had to pay again and then got my potatoes. My boyfriend and I then headed towards Madison and I got his tacos out and notices they were all hard shell when we ordered soft, and when I reached into the bag to get mild sauce, a bbq was opened and all over the bottom of the bag. So I looked for a napkin and they had not given us any. At this point I am very frustrated---being pregnant I wanted mashed potatoes all day and when I finally got my boyfriend fed and I was about to eat I notice they had not given me a spoon. I can not tell you how upset I am with the service we had to deal with and I hope we are compensated in some way or we will never go back to KFC or Taco Bell.

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R
Roger Smith
,
Sep 24, 2008 11:21 am EDT

The service and the fact that your employee's are evasive when you ask questions is very bad it is like your web site no telephone numbers. I won't be back. Thanks for nothing.

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A
6:55 pm EDT

KFC overcharge and rude to customer

Mon. Sept. 15 beteen 3:15 and 3:30 p.m. I ordered an 8 pc. bucket and paid for the 8 pc bucket. When we opened it up at home it was a 6 pc with some small pieces. I think the order number was 401. I looked very hard for the receipt but couldn't find it. So I called the manager to let him know that a mistake had been made so he could at least tell his workers to get it right. He talked, it seemed, like he was quite arrogant. He blew me off and hung up on me and put the phone on answering machine.
I have had trouble there numbers of times, for instance I asked one employee not to handle money and then my food. She proceeded tp massage my biscuits with her hands.

She is not there anymore but that kind of stuff makes me wonder why I am stupid enough to go back.

Sincerely, Mr. Arlyn L Clary

Hope I can get a genuine reply because you don't have very many complaints in which to respond.

THANKS

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C
Cindy
,
Oct 08, 2008 3:55 pm EDT

We recently went into the same KFC and it was awful. The woman manager was very nasty to her employees and the food was awful. Nothing like it used to be. We won't be going back. This is the 2nd time we have felt that way but had forgotten since the first time was a while back.

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P
10:13 am EDT

KFC store filthy

I was at Claypots Dundee today.

Dundee Claypotts
Tom Johnson Road
Claypotts
Dundee
Tayside
DD4 8UD

The place is filthy.
The toilet doors, walls and floors do not look as if they have been cleaned for somr time.
The seating area chairs, tables, walls, doors, windows and light shades are visibly filthy.
I will not been going there again.
Pauline

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Phone numbers

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Website

www.kfc.com

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