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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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S
6:38 pm EDT

KFC kfc staff being rude and giving the wrong order

Hello, on march 27 2018, at 4:23 pm I made an order at the KFC on 5700 Baltimore Ave, Philadelphia Pennsylvania. I order the 4 pieces chicken bucket and repeated my order to the cashier over 5 times and she also repeated the order back to me; however, at the end she gave me the chicken tenders instead of the 4 piece of regular chickens. This is not the first that that this cashier has made this type of mistake. I actually stop going to that KFC because they always give you the wrong order and they are also very rude.

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C
12:49 pm EDT

KFC the service

I came to the KFC on 50th and the interstate in Lubbock Texas for lunch I ordered a honey mustard chicken little combo they said they didn't do that I said y'all don't have honey mustard chicken little I get them here all the times he said no we cannot do that so I settled for a double crunch combo instead there was hardly any mayo on it so I had to ask for a side of mayo in the middle of my Sandwhich I look towards the front counter and what do I see a big sign that's says try one of are chicken little's in honey mustard BBQ or hot... I don't understand why I wasn't able to get a honey mustard chicken little but they were advertising them it the customer service could have been better it seemed like the workers were upset about something

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Irosema Montemayor
, US
Apr 28, 2020 7:56 pm EDT

I went to the KFC in North University and the parking lot is full of holes and some of them can really do damage to your car. It really needs to be fixed, especially now that is only drive up!

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K
3:28 pm EDT

KFC service and behaviour

I hade an awefull experience on ur branche in bin omran(in front off ahly hospital)wich i will never forget and wich i will tell about to all my friends and my costumers i ordred at 9:53pm 10:20pm my order was not even start to process second thing i called the cx service they did not been helpfull and when i asked to get refund i got my money with not even a single apologies i felt like i came to begg something from kfc i will never forget this thing and i will also tell it to people as its the worst thing i lived thanks kfc really thanks

Regards

Zakaria koraichi

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M
6:34 pm EDT

KFC unprofessional service delivery / over the counter take away order.

25 / MAR / 18
I stay less than 10 minutes away from KFC and agreed to their 45 mins delivery time as I'm unable to drive. Yet 1Hour 15minutes later they were unable to deliver.

On another occasion they delivered late yet again over the 45min given time & forgot part of the order. When we called the delivery center and asked for a refund the driver came back &forcefully asked to take the food which we did not want any longer, spoke extremely rudely & unprofessional.

On several occasions I have noticed for a take away order even, customers need to stand and check their orders in their bags as employees forget to put part of the order in the bag. I have found some of the staff to even be rude over the counter.

I think the Bahrain KFC management team is handling this very poorly all together.

The best part is im actually having my Mcdonalds meal that I ordered 15mins ago & has already arrived while I'm typing this.

Sorry KFC but you need to look into this before you drive all your customers else where.

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L
11:56 am EDT

KFC I have experienced a disgusting service at kfc 30 mins ago

Today 24th March 2018, I visited KFC, western cape bellville the bellstar branch. I was in a line ready to order having my card in my hand, it was not full I did not stand for more than 30minutes. It was mu turn after a customer moved away. from Monique (cashier), I approached her and she was busy with Zimkhitha (chashier) exchanging change, waited for her to be done, while waiting Zimkhitha called a customer behind me and I asked "what about me.." she said card is not working... first of all there was no sign informing us as customers. Nevertheless I went to withdraw cash and I came, the same gentleman that was behind me queried to Monique why they did not inform us... Monique with a stinky attitude and lies she said she was not there, I reminded her and she began to be rude and walked away then I called her and she called a supervisor... forgot her name and she did absolutely nothing, had no answer when asked why there is no sign... only to find Monique's till is working right she had no issues with card... I am so disappointed with way the deal with customers, we spend money in this franchise we donate 2rands is this the THANK YOU we get?

I need a matured and professional response regarding thing.

Luso
[protected]
[protected]@gmail.com

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S
5:30 pm EDT
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KFC bad service

I went to the KFC on Western Avenue in Knoxville Tennessee and I was waiting to place my order at the drive thru for 20 to 30 minutes. After that wait I placed A small order proceeded to window to pay and then I was ask to move forward to wait for my food, which took another 20 minutes, when I called back to speak to the manager, she said there was nothing she could do. Will never go to this KF again and will tell other people about my experience at this KFC

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5:28 pm EDT
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KFC advertising/coupons/customer service

I am a senior and receive ads in my mail weekly. Last week the KFC ad came out and I cut out a coupon. Today I went to the closest KFC to my house and the employee would not honor it, saying I didn't get it here. I most certainly did! It came in my mailbox and doesn't expire until 4/30/18. She said they were not a participating KFC and if it wasn't in her register she couldn't honor it. This is completely insane! What a waste of time. I wish I had gotten her name because she was VERY rude! Why would I receive coupons locally that are not accepted locally? I used to eat at KFC frequently, but am on a limited income. Pretty sure that Churches honor their coupons. I suppose I will get my chicken elsewhere. I am one very disappointed consumer.

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7:56 pm EDT
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KFC chicken

I visited the KFC in Plattsburgh NY on March 20th 2018. I bought 2 family fill up buckets, one for me and my husband and one for my son and his girlfriend. I live an hour away, not thinking I had to inspect my chicken, I was on my way. My son came and picked his food up, he lives next door and my husband and I sat down to eat ours. Within minutes my son called kind of in a panic and said I wouldn't believe what he had found in his chicken, he came back over to show me and it was a brain 🧠, a chicken brain in his bucket of chicken! I had to google what one would look like and to my surprise it was identical to what he found. I called the restaurant immediately to speak to the manager, being very careful about what he said after I told him our dilemma, he told me it was most likely skin! I don't think so! I emailed corporate but never received a response! Very disappointed, disgusted customer! I want a full refund and an explanation, the manager offered me a complimentary dinner, hell no my KFC days are over! I will most certainly tell my friends and family about this, luckily I have several pictures and even kept the brain! So beware when you bite into your chicken! The manager also told me that some people eat chicken brain and that it's not harmful, umm ok but it's not what I ordered! The whole restaurant chain should be ashamed of some of the complaints I've read, only shows their only in it for the money! Not a happy customer!

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Update by Amanda sully
Mar 22, 2018 6:58 pm EDT

On march 20th 2018 I visited the kfc in plattsburgh ny. I ordered 2 family buckets for dinner, one was for my son and girlfriend. I live an hour away, didn't think I had to inspect my chicken. I gave my son his food, he lives next door and my husband and I sat down to eat. Within minutes my son called me and said he couldn't believe what he had found in his chicken, so he came bck over to show me. It was a chicken brain 🧠! I couldn't believe it either but yes it's a brain, I googled it and it's identical! I must also say the compaints I read about the whole chain were unbelievable, I called the restaurant to talk to the manager, he denied it could be a brain, so I had him give me his cell number and sent him a picture, he said it was most likely skin, [censor], he was also very careful about what he said. Offerd me a complimentary dinner? I think not. He also said besides people eat chicken brain it's not harmful, well that's nice but it's not what I ordered! I emailed corporate the night it happened and never got a response, I want my money back, all of it! I spent 52 dollars on food we couldn't enjoy! Our kfc days are over! I want something done, it's unexeptable and disgusting! I wish I could post a picture to this, but believe me all my friends and then some are going to know about this, I have several pictures and even have the brain in my freezer. Not a happy customer!

Update by Amanda sully
Mar 22, 2018 7:04 pm EDT

I hope everyone can see the pictures! I want an explanation and my money back! You should be ashamed at all the bad complaints!

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Dissatisfied customer 518
, US
Aug 07, 2018 7:20 pm EDT
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Visited the Plattsburgh NY KFC tonight which we usually avoid due to what we hear. After a very long day in the emergency room cooking dinner was not on my to do list. I ran in ordered my food. As I waited I looked around the place was filthy_ tables dirty rest room I went to use while I waited that was worse then the sub way stations in NYC ..pee everywhere no soap garbage ect..
We will never go back ..

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paula huchro
, US
Aug 07, 2018 6:27 pm EDT
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I will not order from KFC ever ...that looks really sick. save it send it to a lab . could really make someone sick...

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I
11:47 am EDT

KFC discrimination

I was offered a job at a KFC/taco Bell in kansas city, mo. The manager had basically already told me when we had our interview that he basically didn't want to hire me because I stayed too far. He sent me a link for w2 information but the link wasn't working properly. I told him that and he said he would work on it. Through the process I had to give him my password and account information. I finally get things filled out and he ask for me to come in two days later for orientation meanwhile I did. When I walked in I was never told anything and was sitting a hour and half so I ask the cook well what's going on why iam I just sitting? And he didn't say anything back so I told him that I had another job to be at by a certain time so he let me go. He told me to cum back the next morning at the same time and I did but nobody was even around I spent 15min outside looking for sum body wasn't nobody around so I left. I called the general manager and told him what went on and he kept saying that I didn't never show or whatever. But that store has several cameras. So nothing was further said about my employment with this company. So I would like to file a discrimination complaint towards this store and the general manager because things were very unprofessional and I was given the run around. He also had me take a picture of my id and social security card off of my cell phone and send it to him.. but I was never contacted further about any job.

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The Lidman Foundation
The Lidman Foundation
Lewisville, US
Mar 29, 2018 12:03 am EDT

Hmm complaining about complaints again.

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user1812453
, US
Mar 26, 2018 6:45 am EDT

The original poster sounds like a uneducated fool. I bet the OP also sucks the Democrats [censor], just by using the race card. The good old race card has been used by every [censor] claiming that something is not their fault.

aja1jenkz
aja1jenkz
, US
Mar 25, 2018 5:37 pm EDT
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You were NOT discriminated against. Stop throwing that word around because you obviously don't know what it means!

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ThatGuy85
, US
Mar 22, 2018 1:09 pm EDT

Do you even know what discrimination is? I guess you don't, since you don't even have a grasp of basic grammar and spelling skills.

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lihgij
, US
Mar 22, 2018 1:48 pm EDT
Replying to comment of

I was discriminated against because I came in for the interview 20 minutes late. if you knew ow to read you would see this, and you are wong state capitals should not e used in capitals. only sate should be in capitals and you were wrong, it is spelled cum not come. But i was discriminated against because i came in 20 minutes late for the interview. The cameras can see thiss. the manager said that he was ready for me on time. But he did not return 20 minutes later and said i was not there. I was, only I came 20 minutes later because I was playing WOW online and lost track of time.

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P
7:07 pm EDT

KFC service

I have been to our local KFC several times in the past year. each and every time there was something wrong, I have waited over an hour for food to be cooked because it's dinnertime and they have no chicken. How do you not have chicken at 6 pm? This has happened multiple times to the point it got irritating. The last time, the manager gave me the phone number to call in my order ahead of time so it would be ready when I got there, so today I did that. Ordered my chicken at 5:45 pm. They told me it would be ready in 25 minutes. I got there at 6:45 giving them an entire hour to have it ready, I figured I'd grab it and go, instead what I got was an apology that it's not ready... What? So it's 7:30 when I finally get my food, get home and no biscuits... are you kidding me? So I call, and they ask me when I want them? Ummmm with my dinner would have been good. I just spent almost 30 dollars and I don't have biscuits? Of course, as I watch them, they're eating and drinking while working, popping food in their mouths while they're bagging and plating people's food. Seriously? I've gotten buckets of chicken and either don't have all my sides, or the gravy is spilled all over the bag. I'm done. This is ridiculous and saying, when do you want your biscuits after I waited an hour and forty five minutes to get my food was the last straw for me... this is the worst customer service I've ever seen and it keeps getting worse and worse.

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4:23 pm EDT

KFC all service

Disgusted with service at KFC Shrewsbury, Shropshire, UK.
Since Christmas 2017, I have visited the above outlet 8 times. Apart from the time when they could not supply chicken, the other times they could not even supply coffee.
3 times we were told that the machines had broken down (over a 1 month period), today we were told they couldn't supply coffee as they had no milk.
Used to be my favourite outlet but I will not be using KFC again.

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Update by Tom Thomas
Mar 21, 2018 4:26 pm EDT

Disgraceful service at KFC Shrewsbury

Update by Tom Thomas
Mar 21, 2018 4:25 pm EDT

No coffee, no chicken, no service

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C
3:21 pm EDT

KFC customer service

I went into a kfc restaurant where I usually go. I had the worse experience of my life. First of all i'm a counselor and I work children 24/7 all day everyday. I went into kfc and was purchasing chicken along with biscuits macaroni etc... The lady at the front register had the worst attitude ever like if I was bothering her. Second of all like I said I work with all children we usually go to church's and hang out there to keep them off the street. So I had my tax exempt she said they can't accept that every kfc I went into accepts it. I finally got my chicken after 1 hour of waiting. I look at all my food when I get home and this is how my biscuits look. Maybe because she had her son at work with her. While i'm trying to place my order her son is bothering her for something to drink. I called store manager and he said he will send me a coupon sort of thing to get my whole meal free. But when? It's going to be a month!. The store manager use to be remy and he was the nicest thing there always had the restaurant together. Store location is 6040 south archer chicago il 60638 my name is cecilia mannion
Thank you

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9:10 am EDT

KFC manager (sharon) 2733 169th st hammond, in 46323

My daughter got hired at the a Hammond KFC, she had her first day on March 17th. A manager by the name of Sharon I don't know her last name was the manager on duty. My daughter asked Sharon for her next day of work the manager told my daughter after you take those FAKE nails off I will tell you when you can come back. My daughter doesn't have FAKE nails and she told Sharon the manager that they weren't FAKE and then manager said did GOD give you those nails and my daughter said yes so Sharon said WHO'S LYING ME OR YOU. She basically called my daughter a Lier and she don't even know my daughter to say that to her. Sharon also told her that her nails should look beat up like hers. If she thought my daughters nails were too long in which they aren't but there is a way that managers should talk to their employees no matter their age. Being a parent I didn't appreciate her talking to my daughter that way and it really hurt her feeling. I have raised my child to respect her elders and she should also get respect. My daughter will be returning her uniform on tomorrow because this manager was TOTALLY OUT OF LINE.

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9:09 pm EDT

KFC apple turnover 'explosion'

On March 15th, 2018 at 5:11 p.m. my wife and I arrived at the KFC on Rte22 East in Bridgewater NJ. After finishing our dinner, we ordered two apple turnovers, We opened and began to eat them. After taking a second bite out of mine, it literally 'blew up' and gave me a second degree burn on my lower lip and upper chin. You might consider perforating these items and putting some kind of warning on the packaging, other than 'Fresh Baked', which obviously they are not. They are microwaved at the time of sale. Very upset with entire situation. We frequently eat a KFCs and this experience has dampened our enthusiasm for your products.

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1:11 pm EDT

KFC aftertaste in food

There is a chemical taste in the food. Could be from storing food in warmer in styrofoam containers or could be something wrong with the burners in the warmer unit itself. We bought a 16 pc bucket with 4 large sides and a popcorn chicken share bucket. The only sides that have no chemical taste are the biscuits and the coleslaw.
I don't understand why the food (mashed potatoes, mac n cheese, etc.) are stored in styrofoam containers all day in the warmer anyway, what happened to dishing out fresh sides per order? When I worked there the sides were done per order, not in bulk and stored in a warmer.
I would highly recommend having the unit checked for faulty pilot burners or chemical residues from the styrofoam containers before customers really get sick.

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11:58 am EDT

KFC food

This is unacceptable look at this mess suppose to be two legs I beg to differ it look like two chicken nuggets I was very disappointed. I know legs don't need to be very big but this size is too small even the wings at times are tiny my suggestion would be give a extra piece to make up for the smallness...Quality and Quantity is very important I am not satisfied at all.

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11:53 pm EDT
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KFC product not received

On March 18 @ 8pm I was first inline at drive thru. After ordering and paying 15 bucks, I was asked to pull up and wait while potatoes were being fixed for my famous bowls order of 3. I waited 10 minutes for 3 famous bowls that had 4 pieces of chicken divided between 3 bowls. And I didn't recieve my tea. This was wrong doing and whoever did that knew it. The associate brought out my food and gave it to me reluctantly so I checked that there was 3 bowls. I certainly am requesting a refund because
1. I paid 15 bucks for food I didn't recieve
2. I was not offered a choice of reordering or to wait while they prepared it correctly
3. I waited 10 minutes any way for an order that was knowingly not complete.

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3:10 pm EDT
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KFC service i'm complaining about staff attitude

Order the food they was short of items ask them y is that so the guy serving said take or leave it so I said I will leave it so he start swearing in Arabic I said wat u saying so he said speak Arabic I can't speak English which he was speaking before nice and clearly so other customer said to him he been rude so he refuse to talk and then manager came and said sorry but that guy not said sorry at all and was saying this is Arab country we don't have to speak English

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1:57 pm EDT

KFC chicken

I ordered a 9 piece mixed chicken with a coupon for
$10.99. The coupon also had a $10.00 deal for
a dinner, which included 2 sides and 4 biscuits.
I ordered the Smokey Mountain BBQ. When I got to
the window, the cashier said it was .75 more per piece for that flavor! I was so angry! Then I looked
at the receipt and it said legs and thighs! I was getting more angry! I told her they ordered mixed!
The took it back and add 2 breasts! I couldn't believe it! Receipt states $27.85
Please advise ASAP!
Carol Leets
[protected]
[protected]@gmail.com

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1:36 pm EDT

KFC I am complaining about the wait time in the drive-through

I am complaining about the wait time yesterday in the drive-through at 1650 N. Market in Shreveport, Louisiana. When I first got in the drive-through I asked the person behind the speaker if they had baked chicken. They said yes. So I ordered an eight piece meal. I pulled up to the pay window and paid and they told me to pull up past the window so they could bring it out when it was ready so I did and figured it would only be a few minutes wait. After waiting 15 minutes I went inside to see if they had forgotten about me. At that time I was told "oh it's still has eight more minutes cooking". I said I couldn't believe it. I asked them why they didn't tell me that it wasn't ready because I would have ordered something else. They didn't answer my question but said they could give me the regular chicken now but I said no I've waited this long. 25 minutes later they gave me my food. I asked for the manager and was told she was not in. They did offer me a small dessert cake which I accepted but still wasn't happy. I think it's totally ridiculous that they didn't tell me that they would have to completely cook the baked chicken for it to be ready. If they would have told me that I would have ordered the regular. I tried to call and speak to the manager twice today but no one answered the phone. I can't believe they thought that I wanted to wait almost 30 minutes in the drive-through. I'll never go back to that location again.

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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Is ComplaintsBoard.com associated with KFC?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with KFC Customer Service. Initial KFC complaints should be directed to their team directly. You can find contact details for KFC above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about KFC. Discuss the issues you have had with KFC and work with their customer service team to find a resolution.