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Keys Back yard Spa / Faulty equiptment and company out of business

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Contact information:
Keys backyard Spa
Phone: 843-756-3441
I purchased this spa on 7/13/06 from Home Depot in North Myrtle Beach. I heard a whine from the motor that started appx 2 month after installation. I called a few times and was assured my complaint was recorded. On 3/13/07 I called and once again complained of the whine getting worse I was informed I had 2 years more on my Warranty, and the Gentleman informed me someone would call, no call was received . i CALLED A WEEK AGO AND THE NUMBER WAS NO GOOD ANYLONGER GREAT !! Today, 4/14/08 My motor has stopped running, This is just fabulous. The Keys backyard Spa company is no longer in business and my spa is in need of a motor I complained about from the time it was 2 months old. I beleive their customer service people were taught extremely well how to scate out of complaints . I now am facing a motor bill, NO THANKS TO THE CUSTOMER SERVICE DEPARTMENT OF kEYS bACKYARD sPAS.


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N  8th of Jul, 2009 by 
Agree Disagree 0 Votes
Our's caught on fire! Class action lawsuit in the works. See photos below and google "HOME DEPOT SUCKS".
A  8th of Jul, 2009 by 
Agree Disagree 0 Votes
Watch your circuit board for fires!
N  2nd of Dec, 2009 by 
Agree Disagree 0 Votes
that is what you get from buying a spa from home depot, instead of a specialty reatailer. WITH A SERVICE DEPARTMENT.

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