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stopped working
I purchased a Keurig single serving coffee maker for my son for use in his apartment at college. His roommate did not drink coffee. I though it was a good way to have a single service of coffee, hot chocolate, tea, etc. The B60 version was not inexpensive over $130. The unit stopped working after about 3 or 4 months. And that was not even with everyday use. The water pump doesn't always work. I took the unit apart and reassembled it and it worked once. The LCD screen doesn't always work. I descaled it with vinigar per instructions. And it still only works once, then must be emptied, shaken upside down and reset so that it will make one more cup of something. That's no way for a products to function. The manufacturer is not interested in repairing or replacing the item.
The complaint has been investigated and resolved to the customer’s satisfaction.
never again
This is a copy of the email I just sent to Keurig . Sure, they replace them, but 5 in 16 months? I don't make more than 1 or 2 cups a day. I am beyond frustration.
I wrote you a letter several days ago and never got a response. Here's the problem. I bought my Keurig from QVC 16 months ago. Today I got my 5th replacement (one was because you sent the wrong model, the others didn't work). First, after confirming my address, you promptly sent it to the WRONG address. It happened to be my son's old apartment, and the new tenant found my phone number on the packing slip and called me. I brought it home, unpacked it, untaped it, cleaned it, set it up, filled it with water, heard it pull water from the tank and then...NOTHING. So, I started over...4 times I reset it, 4 times I took it apart and cleaned it, and 4 times...NOTHING. Needless to say, I was a little angry. So I call Keurig who is very sorry about this (yeah right) and will send me a replacement AGAIN. Another week with instant coffee. I checked it every 15 minutes, nothing. Then, an hour later, it was ready to brew. So I brewed. It worked all the way with the wierdest noise I've ever heard (perfect for a haunted house). I was on the phone with a friend that commented on the horrible noise coming from it. I know a lot of people with Keurigs that never have a problem. I brew one stinking cup a day and look what I get. I have appliences that are 30 years old that work better than this. I Googled Keurig and found there are a lot of problems similar to mine...I'm just lucky I guess. So here's the deal. Go ahead and send the new one, and find a way to compensate me for my trouble and inconvenience and having to deal with condescending customer service people that are sooooo very sorry. Next, work on fixing this overpriced piece of crap. It makes fantastic coffee...I bought one for my son and his works fine. It would also be nice if I actually heard from you this time, but I won't count on it. Yeah, I'm pretty damned frustrated right now.
Going on my fourth Keurig B-60 brewer. Trying to get the 800 customer service line to connect me with a tech. none are available and I never get called back. Been waiting for over two months now. Placed four calls!
Keurig Platinum Coffeemaker. 2 years old. Does not brew. Will not look at a paper clip anymore. Will not turn it upside down and spank it to make it run. Wished I had read the reviews on Keurig coffeemakers before purchasing. Customer Service cannot help. Paid $180. Now I buy Regal brand single cup coffeemaker at Walmart for $9.99. If it dies, I chuck it and buy another one, saving HUNDREDS of dollars. Thrift stores will be lined up with Keurigs one day! Do not buy into this Keurig hype. They do not stand behind their product. No company does nowadays. I just saved you frustration and money!
my complaint is that I purchased a new machine for my wife and I went online to regester it and it kept telling me I was not putting the right serial number in. I tried to phone the number it gave ne to call if I was having problems registering it and got no answer. My next problem was trying to go on-line to get my ten dollar rebate, and could not find the forms I needed to fill and send in.
I just got off the phone with the customer service department for Keurig. I was told that they would replace my 1 1/2 year old coffee maker for the reduced rate of $80! Seriously! Save the time, money, and aggravation.
customer service failing to assist
We purchased a Keurig One Touch Milk Frother via Amazon in July 20120 and in November 2010 it failed to operate.
We have sent 4 emails to Keurig and spent a long time on the phone with Keurig Customer Non Service and have been promised that a Keurig Rep will contact us and nobody has and that is over 2 weeks ago.
I really don't like being given the run around for a $70 item not cheap for a Milk Frother.
Keurig did eventually contact me and they did replace the faulty device. Once we were in contact with Keurig them selves then everything went well. It is my feeling that Keurig use a third party Customer Service firm that acts as a go between and I feel that is or was the issue. Sort of like the Peggy's of this world, sadly they exist and we the customers still need to be strong and don't let them win.
I going to have to agree with the rating of 1 star. I have called several time to change a simple coffee order and no one seems to care about getting to the bottom of my problem. I have even asked to speak to a supervisor and there seems to be none available to speak to. I run a small business using their machine and trying to get coffee is such a pain! Guess they won't be in business much longer if they don't change their customer service if they even know what that is!
I brought my first Keurig six years ago and after less than a years service to me (the only one who drinks coffee in my home), it stopped working. I called Keurig and they sent me another Keurig machine at, what they said was a "reduced price due to the problem I had with the first one. Now the replacement gave out a year ago and despite my advising them of the failure of the second machine, I have not heard anything from them. They sell the machines but don't stand behind their warranty. If the do, it must be miles behind where your machine is sitting on the kitchen counter. I, now, have : (a) a machine that doesn't work and (b) boxes of coffee that can't be returned. Very Terrible way to treat their customers. DON'T WASTE YOUR MONEY BUYING A KEURIG MACHINE!
The customer service is terrrible! They took forever to get back to me. I even call the VP of the company and left a voicemail! I guess I am no important enough for a call back. My Keurig broke several times, I was always able to fix it. Finally I had enough and called for customer support. They were rude, unhelpful, put me on hold, said they would call me back and took forever to do so. They did offer me a discount on a new machine, but I put alot of money into the coffee, and the machine. They said the brewer would have to be replaced every 4 years or so, beware if you think you are making a smart investment into a great coffemaker, you will always have to buy new ones and the expensive coffee to boot. Very disappointed.
would not return or exchange
My grandmother bought me a Keurig Coffee Maker and it was broke. I tried to return/ exchange it but they refused without a reciept. Now I have a broken coffee maker worth $100 and hate Target. Walmart is much better! Not only would they not let me exchange it they wanted me to take the new one back to the department! They suck and so does Tim the manager! I bet if this happened to him they would exchange it!!
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Keurig Green Mountain emailsinfo@keurig.com100%Confidence score: 100%Support
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Keurig Green Mountain headquarters33 Coffee Lane, Waterbury, Vermont, 05676, United States
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