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Kenya Airwayswrong baggage tag and check in

I was going from Kenya to Moscow on 26 November 2016. During check in Nairobi I asked about the last destination of the luggage, they surely confirmed - KRASNODAR . I asked again - they confirmed. In Sheremetevo airport in Moscow I asked from information counter - she requested to show to her baggage tag - and said don't you see it is written Kasnodar ?

The luggage did not come to Krasnodar, because the last destination was Moscow and it was kept in customs. There was no other way to get it apart from flying back to Moscow . I got much much frustration as well as financial lost

Mu
May 11, 2017

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