Kenya Airlines — delayed flight and no communication
To whom it may concern
This is a complaint letter as a first time passenger with Kenya airlines I am not impressed at all !
I am very upset I had booked a flight from Dubai to jhb via Kenya airlines and with the result there were many unecessary complications which I had to face which I find unacceptable.
Firstly my flight from Dubai to Jhb has was delayed we departed 3:35 which was 1 hour later prior to what we supposed to be boarding which there was no valid reason nor communications made with any passengers about this, secondly we were not able to catch our flight from Nairobi to JHB as they refused to keep the flight for over more than 20 passengers and told us there was absolutely nothing they could do . This inconvienced everyone as our other flights had been missed and canceled with the result of no refunds I find this not only unprofessional for the Kenya Airlines but also a great loss and inconvenience for the travelers . As a result I am demanding that Kenya Airlines compensate me for all the unecessary bookings and troubles I had to face paying for new flights aswell as the inconvenience and stress I was placed under landing in JHB with no communication nor family to contact as I was stranded if there is no follow up ASAP I will take this matter further as it is not just something easy to let slip by .
I'll be waiting for a response
More Kenya Airlines Complaints & Reviews
- Kenya Airways Taiwan - terrible service - incompetent 
- Kenya Airways - baggage pilferage 
- Kenya Airways - lost/stolen items in my bag
- Kenya Airways - customer care and handling difficult situations at hand.
- Kenya Airways Cargo - takeing of money
- Kenya Airways - burgled bag and my valuables were taken away: bag code 0706 kq 023211 los-ken-dxb flight kq533-kq304 dated 17 aug
- Kenya Airways - I am complaining about my lost luggage
- Kenya Airways - I was denied access to the plane and need remboursement of the ticket
- Kenya Airways - pushchair damage
- Kenya Airways - a 8 hours delay on a flight kenya - abidjan