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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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Newest KFC reviews & complaints

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J
1:36 pm EDT
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KFC food was terrible

Hello, I have purchased the "To-Go Cup" For $3.28 at a KFC Restaurant at 6999 Country Walk Dr. Cordova, TN 38018 on 08/30/17 around 12:30pm. I am not a happy customer today due to the chicken was hard (maybe cooked to long or has been sitting up for a long period of time). By the restaurant just happening at 10am, I thought maybe the food would have been fresh at the time of my purchase. Also the potato wedges was dried out and look/taste old as well. I have order food at KFC throughout Memphis and Cordova, TN., and must of time I am always having bad food experience. There was a time when I just stop completely coming to KFC due to the food. Today, I went to KFC on my lunch break and after returning back to work which I'm about 3 mins away from my job, this is when I discovered that the food is just flat out TERRIBLE. I did not call the store nor did I have time to go back and let the store know about my meal, which I don't do well with confronting someone face to face. It upset me to go back inside the restaurant and let them know how my food is. So to avoid me getting all ugly and etc, I just decided to not go by inside the store. I don't think I would even go back to KFC. Not only KFC, there are other restaurants such as Taco Bell, Burger King, Wendy's, Captain D's, Sonic's and etc has the same bad experience, not along the behavior of the employee, which I can go on and on. All together I just don't agree with fast food restaurant. I wish it could have been like the good ole days, when the older/elderly people was running the kitchen. All these young kids might do need a job but not cooking somebody food. Half of them don't even want to be at work. Over all, I just wanted to inform somebody that I didn't have a good experience with KFC food and I am very pissed off to the max. I am glad that I didn't purchase a higher cost meal, than that would really send me over the edge. Best thing for me to do now is to bring my own lunch to work. I am surround by over 50 different restaurants in my area, and I don't think I would be doing anybody restaurant soon. That way if I bring my own lunch or stop eating out then I can't get upset/mad at nobody but my self. Good Luck!

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J
6:29 pm EDT
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KFC the worst fast food I never got

this was our worst trip to kfc ever! my girlfriend and i ordered a popcorn chicken meal and my girl ordered a pot pie. we werr told it would be 22min for the pot pie so she ordered a single breast meal. 18min later we still were hungry without any food. the girl that took our order and the manager asked us twice what we ordered and still no food. after 18 min i asked for my money back. i paid with a debit card. it took them 0 min to take the money out of my account but i have still not recieved the balance back yet! the total was $11.43. and still no refund and it has been hours since i was at the restaurant. i will NEVER step foot in another kfc again. the kfc that everyone should avoid is on 12th st in west columbia, sc. order there at your own risk! we were not the only ones complaining about their service. NEVER AGAIN!

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R
9:01 am EDT

KFC it's the management from adriana

Beware. The manager Adriana is giving out old chicken to people. She doesn't treat the crew members fair in other words she hires one new member in acts like he suppose to know everything on his first week. Seriously why work at KFC is the manager doesn't like her job I wouldn't work with someone mad all the time. She doesn't care if a team member struggling for answers. Please replace her with Stephanie as current manager because Adriana doesn't know how to treat her members accordingly to business policies.

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B
8:02 pm EDT

KFC grilled chicken

On 8/28/17 I purchased 2 orders of the Monday special, 2 pieces of chicken, 1 side and a soft drink. When I arrived home and sat down to enjoy 1 of my meals I bit down on the grilled chicken and on something solid and broke my teeth. As I removed the chicken from my mouth, I discovered in the chicken a small round solid rock. After this incident, I called the store located on Altemesa Blvd where I purchased the chicken and report it to the store manager. He directed me to call or report my incident to the corporate office who would be able to take care of my broken teeth. I'm reaching out to KFC to pay for cost to repair my broken teeth.

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D
10:36 am EDT

KFC kfc in malta and saratoga springs show they open at 10:00 am and I went to both at 10:00 and 10:15 and they don't start serving until 11:00.

I went to Malta, New York store first and was told they didn't start serving KFC until 11 am but I could get Taco Bell. I don't eat Taco Bell food. They told me the KFC would be open and sent me on a wild goose chase to Saratoga Springs, New York. Waste of my time and gas. Both stores showed hours starting at 10 am on line and the signs on the doors. I'll never go again. date was today, August 28 and I just got home and went elsewhere for my lunch.

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2:41 pm EDT

KFC bad quality food. long wait upto 20 mins and casual attitude of staff.

In pakistan islamabad f 10 branch the food served is cold and avg wait time is 20 mins. When we complain the staff gives justification of shortage of food. Most of customers were complaining abt long wait time and cold food. They said that they dont have ketchup when i asked for it. The coke 1 litre bottle was hot and they served ice in the paper boat. No complaint register and i was not given complaint number for my written complaint. Most of kfc branches in islamabad has same problem and we prefer now to have mcdonalds as they serve chicken pieces now.

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B
11:45 am EDT
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KFC chicken selection, service

This store seems to never have enough chicken, unbelievable, as it IS a chicken restaurant. No original last night at 9:00. Got up to get a refill of tea, and the lady was taking it up at 9:25. The cashier was Very unfriendly, and seemed to be upset at a coworker. The employees change with every visit. Very disappointing.
Spartanburg, W. O. Ezell Blvd. Location

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D
6:48 am EDT

KFC refused service

Last night Saturday August 26th 2017 at approximately 9:20pm I visited the KFC on Brook Rd. I usually don't eat this late but this is a moving weekend for my family and I. My wife and daughter was hungry and wanted KFC chicken. I research the time and it stated they closed at 10:00pm. So again I arrived there at 9:20pm. To make a long story short I was denied service because the manager refused to drop chicken at that time. They told me it was their policy because it was too close to closing. My question is why post a 10:00pm closing time if you are not going to serve up to that time? If I go to other restaurants they serve up until closing. I am a retired disabled veteran and I pride myself on professionalism. And I found that this store and manager lacks professionalism and customer service! And I will keep contacting upper management until I get answers!

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D
6:26 pm EDT

KFC poor customer service & extremely slow drive thru

(August 26th, 2017)Today I was at the KFC in Green Bay, WI with my daughter in the drive thru. We went to the one at 1609 Shawano Avenue. My daughter was on her lunch from work & the drive thru was insanely slow, it was 20 minutes before our order was even taken! By the time we got to the cashier we were so angry because my daughter was late getting back to work & we were so upset we didn't even get our food. The store manager didn't seem to even care, all he said was that there were other people getting food too, like we didn't even seem to matter. What kind of customer service is this? VERY POOR in mine & my daughters eyes. Yes I do admit I did swear at the manager one time, but when you totally disregard what I say as a customer I believe it's called for. If he would've maybe showed some concern, or even offered a free meal which most places would've, then maybe I wouldn't be so upset. I've worked in customer service all my life & I can honestly say this was probably the WORST customer service I've ever received.
I felt that this needed to be said, whether or not anything is done about it I may never know.
Thank You.
Deborah Kangas [protected])

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6:07 pm EDT
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KFC food bar

The food bar in Batesville Arkansas is a joke! They have stopped carrying chicken livers on their buffet, was told that they are not carrying them at all. What kind of a chicken place don't carry livers? First it was gizzards they stopped selling and now it's the livers! What's next the chicken?

The place could be cleaner, it's hard to find a clean table.

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J
1:14 pm EDT

KFC everything

3 different times I have gone to the KFC on US42 in Florence Kentucky and all 3 times it's been a bad experience for instance yesterday I come in and ordered 10 chicken wings and they did not have them refused to make more and it was only 7:30 p.m. now today I just went to the same KFC and order 10 chicken wings and again they did not have them and refused to make them the manager was extremely rude . it's only 2pm . y will they not make any more ?

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8:06 pm EDT

KFC 20 dollar fill up

I was a the Tumwater Washington drive thru and I tried to order a 20 dollar fill up, I was told it was only dark meat! I questioned the gal who was taking the order about why it was only dark meat.. I signage didn't say anything about it being only dark meat. So she kept pushing a mangers special for 26.00 plus tax. I said no and ended up ordering a 8 piece meal which was 26.00 incl. tax. So when I got home I got online to see if the advertisement show or said anything about only dark meat... No it did not. I called the store and talked to the manger on duty her name was Ashley she said that it has been a dark meat only for months, I was like no your wrong since I just order it a week ago. You know I think more than anything companies are not teaching customer service any more... I said I felt like I was being told something that wasn't true. Can you say BAIT AND SWITCH..

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Update by Paula Ross Luttrell
Aug 25, 2017 4:21 pm EDT

Show me in this add$20 FILL-UP™

HEAR WHAT YOUR MOUTH IS ENJOYING.

KFC’s Extra Crispy $20 Fill Up™ has 8 pieces of crunchy Extra Crispy™ chicken, a large cole slaw, 4 biscuits and 2 large mashed potatoes and gravy to keep those friends feeling satisfied. where it states dark meat only... The wanted me to buy the 26.00 mangers special... I said no and it wasn't stated any where on the menu board that it was dark meat only.. I do believe it is called bait and switch when you are advertising something and try to sell you up.. Because what was advertised isn't really what is on sale.. Yep against the law..

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S
4:37 pm EDT

KFC customer service

Good Afternoon,

I went to your KFC in North Natomas, CA last night at about 8:23 pm. Myself and my friend waited in the fast food line that had no more than five customer's ahead for at least thirty minutes, but most likely more. Finally when we got up to the window I order a K11 and I wasn't aware it already came with mashed potatoes, I thought it came with fries and coleslaw. So I asked to sub mashed potatoes instead of fries and then I added Macaroni and Cheese to the side. The gentleman who took our order and we even heard him huff over the speaker because i think he thought we were taking too long to order. "Um, excuse me. But if I'm going to wait 30 minutes in line I deserve the same respect as I give him for making me wait. Also, you guys don't have a screen until you get up to the ordering so it's kind of impossible to know what you want before hand. Then we ordered, he tells us our price and we asked him to repeat back to us, which is not such a crazy request. He repeats back K11 with Pepsi and macaroni and cheese. My friend proceeds, since i still think it comes with fries and not mashed potatoes to ask if he subbed our order. Which typically every fast food place I have ever been too, 1. They repeat your order back to you without having to ask in the first place. 2. If you sub something in the beginning and it already came the way you wanted it, why wouldn't the server just say something? Instead he goes condescendingly, "ma'm it does not even come with fries." Like why wouldn't you have told us this in the first place, maybe this is why there service line goes so slow. Once we pull up the window we get no greeting for the first seven minutes of sitting there. He finally opens up the window takes our payment and hands us our food. I do have receipts if you guys need, where I left Safeway down the street at 8:13 pm and we did not leave there drive way until almost 8:50... That is ridiculous. And on top of it, you're rude to me? That is not acceptable. And I would like some type of revolve. I didn't even want to eat my food after the experience I had.

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B
8:29 pm EDT

KFC chicken

Good evening I asked how long has the hot wings been in its holding stage the one worker said an hour. I asked if I could wait on a new batch to fry he said yes so I waited 15 min on a new batch. So I order a 5 dollar fill up and the hot wings I was waiting on. I watched them take the old wings to the back but I didn't think they would mix them into the new batch. Well once I got home that is exactly what they did some of my wings was old. That really p me off I was hungry as hell and I really wanted that chicken that's why I waited. I love kfc and I know how it was suppose to taste.

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R
1:26 pm EDT

KFC management team

As I am a person of multi cultured races I find it very disrespectful and very unprofessional for management to speak about a race and a language not realizing that the person they're speaking about understands everything that is being said and it's being done in front of customers I think that is rude disrespectful and it's not OK that management says things like why is this Mexican here when they should be in the back because they're only good for cooking and cleaning Van of the Hispanic ethnicity I don't think that that's OK and I have already recommended that none of my family friends relatives or anybody close to me at all ever visit that KFC in Worthington Minnesota ever again I am very disappointed in the female management that they have there because it did come from the lady that is supposed to be the new GM manager it's ridiculous it's disrespectful and very hurtful I have a lot of family friends that eat there on a weekly basis sometimes more than 3 times out of the week and they will no longer be attending your guys's facilities due to the disrespect in the racial slurs that were verbal I heard during business hours that is not professional at all

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Honestsusuie
, US
Jun 13, 2018 6:02 pm EDT

She's lying if you look up the person who's complaining she's a thief and drug dealer . Google Rochelle Rios Arizona Dept of Corrections

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A
3:51 am EDT

KFC bad store

The employees there are rude and disrespectful. I think restaurants and cafes are not places where you have to worry about something. You just need to come and get a good service. You should get a good experience as well. Someone like a manager should watch and control employees and not just decorate the store by his/her appearance. What I mean is that the store in Stuart, FL is not about those standards.

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7:12 pm EDT
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KFC service and product

I have been a weekly customer of the Belleville KFC since it has opened and have never been so disappointed in produce and service...For the past three weeks I have got poor quality chicken...No ice in my drink and have waited up to half an hour for a piece of chicken and a drink...Here are some pictures attacked one even had the skin torn off...I am not normally a complainer but this is an ongoing occurrence and have heard numerous complaints about it from coworkers as well...

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2:18 pm EDT
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KFC food service

store 1441 1275 highbury ave london ontario i am throughly disgusted with this kfc this is the third occasion that the food is burnt because of being recooked pieces missing and today ordered 4 specials waited forever and when got them home the pieces were so small it was ridicules .
when i called them and told them of prior experiences there insisted was impossible their fryers are on timers well i know burnt chicken wehn i see it and had ordered for after a funeral so could not leave guest and return .today he told me the chicken is cut in 12 now instead of 9 thats why so small might want to let customers know that .several customers were asking if they were plucking chickens took so long another man said had got raw chicken before . this place should be out of bussiness and the man on phone said he was manager and didnt even offer to replace.i expect a full refund or 4 more proper meals this is unacceptable for a bussiness to conduct themselves that way .my order number was 1058 store 1441 1275 highbury ave [protected] 1254 pm the young lady at counter was aplogetic but the manager very rude could not care less. thank -you terri chaney 1260 webster street london ontario [protected]

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2:00 pm EDT

KFC inadequate staff

I guess the third time is NOT the charm. This is the third time I have been to the Lynbrook KFC and the third time I have been given an attitude AND the wrong order. Unfortunately this is the only KFC in Lynbrook. The closest one is about 15 miles away. I'm not looking to get anyone fired, but whomever is working that day has to realize that the customer is NOT their enemy and to start treating them right. Until something is done about this particular KFC, I WILL drive the extra 15 miles to the next store.

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7:41 am EDT
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KFC wrongful termination

On the afternoon of my 10-5 work shift. I was publicly humiliated on [protected] by manager LaTunya Barlow who works at store #G410026 and fired because I asked my coworker about a shift that I couldn't cover due to reasons already made aware of to manager I was then rudely approached, yelled at in front of customer's and staff and was fired with no valid reason, evidence that I did anything wrong. She uses her position to try and bully her staff not following proper procedure. She has no control over her managers they receive several complaints about the mannerism and attitude towards guest.

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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