KFC
reviews and complaints

Made a complaint yesterday about the owner of KFC Newport, Tn with the corporate office. The Corporate office contacted the local franchise and gave the owner my complaint along with my name and phone number. Today the franchise owner (JON) called me and asked If I made a complaint on him and then got very rude with me accusing me of being my daughter (using my name to make a complaint). When I told him I actually made the complaint he then became even more rude with me causing me to hang up on him. I'm filing a lawsuit against the KFC Corporation and the Franchise (owner) for discrimination and harassment.

I placed an order with Grubhub at 6:06 pm for KFC located at 14411 East Colfax, Denver CO, 80011. +[protected]

It's now 7:42 and we are still waiting for our order? I called Grubhub who then called KFC and didn't get anything resolved. Sent me a discount code but we are still waiting for our food! This is unacceptable! I should have been told up front about the long wait so we could have ordered something else.

we stopped at this KFC on way home from a trip and it was the worst experience ever! we ordered at 2110 and didn't get our food until 2150. It was terrible service - the lady at counter said they only had 4 people working - out of the 4 I saw the manager sitting in the office, one girl was walking around on her phone and a third guy keep leaving the store for some reason …. I finally asked to be refunded around 2130 but was told since I used a discover card they were unable to refund it back so me and my family had to wait. That entire staff that worked that Saturday night should be fired! not one person cared or had a sense of urgency, the guy in front of me said he had been waiting 30 minutes for his food... it was ridicules! I will be challenging the charge on my credit card - the only reason we waited on the food is because KFC held us hostage by stating I couldn't get refunded ………... I live in Kennesaw and we go to KFC regularly (The Big Chicken) now those folks know how to do it.

at 7:15 pm on Saturday, July 14th, I pull up to the Drive-Thru at the KFC on St-Joseph Blvd. in Gatineau, Quebec.

I waited over 5 minutes, honking my horn, because no one spoke to me on the Order Microphone.

I saw one of the cooks walk to a car in the parking lot with an order. I asked her what was the problem. She told me there was no one inside. I didn't know if she meant that there was no staff, or that they were not busy, as there were no customers in the restaurant.
Finally, a woman's voice could be heard on the microphone, and she asked me for my order. I gave her my order. I waited patiently for her to confirm my order and tell me the amount. She never came back on the line. I kept calling out to her, and honking my horn. Finally she came back on the line and asked me to pull up to the Pick-Up window. I did. She then confirmed my order and told me that the Order Microphone was not working properly. She then said she would prepare my order. That is after me waiting for almost 10 minutes in line.

I waited at least another 5 minutes to get my order. When I asked why it took so long, she told me it was because she wanted to make sure that my chicken was fresh. I paid for my order and went home. I opened the bag, and there weren't even any napkins in the back. And the chicken, although very hot, had obviously been reheated in a microwave, because it was very dry. TERRIBLE, TERRIBLE SERVICE!

Kailua Kona store on Palani Rd. Mold on the chicken sandwich. Chicken was green on some parts and tasted sour. I have very poor eyesight but it tasted weird and my Granddaughter was the one who noticed the mold. We live in a small town and it's pretty much known not to eat there but I grew up eating Kentucky fried chicken and was craving chicken. Really bad! Not safe for the public. Very sad that this store has a legitimate horrible reputation.

I stopped at a kfc in benson AZ while on a road trip with my sisters. The soda fountain was only dispensing syrup and no carbonation. We told the person at the counter and this is what he said "What do you want me to do about it, it's Down back here to". Then the biscuits were raw inside. And so we walked out without the sodas we paid for got back on the road and discovered we had no napkins silverware or anything at all to eat with and wipe our hands.

Today on 7/13/2018had the worst experience ever at KFC/TB in Acworth GA Restaurant #G135092
My family and I stopped in for lunch worst mistake of my life, my 11 year old pointed out to me the mold and filth when serving ourselves our drinks! This has to be the filthiest place I've ever been to. I pray no one including my family ends up sick due to filth!

My husband and I visited KFC/A&W franchise in Salt Lake City, UT on 2100 South and State Street on Thursday 12 July 2018 about 4 p.m. The entire place was FILTHY, it was apparent that it had not been cleaned properly for an extended period of time. They did not have all of the food items available, we were not told about this until I asked for the missing items. In my opinion this place should be shut down.

A post from my mother about her Deaf son's treatment at Douglasville Ga location. Ever hear of ADA laws KFC? This location violated every one. I'm pressing for an attorney on this matter. Our community is LIVID! You simply can Not treat someone as less than because of your ignorance or intolerance of disabilies. My heart goes out to my brother and my mother for having to deal with this issue. Poor management and extreme lack of training.

This Mama is ANGRY! 😮☹️🙁😕
A certain restaurant in Douglasville, HWY 5, between 9:00 and 10:00pm. Told my son that he could not order if he could not place his order at the speaker...my son, who is very seriously hearing impaired drove to the window passing the speaker knowing THOSE ARE THE RULES for a hearing impaired person. The worker, who was on the phone the whole time, told him he had to place the order at the speaker. Kit tried to tell him that he could not understand the speaker and the he(the worker) would not be able to understand him either. The worker angrily pointed for Kit to leave. !😮😠😤! This all happened after he had tried to go in and place his order face to face but the doors were closed early with a note to go to the drive through, that is fine their prerogative.
I am not giving the name of the restaurant yet, I feel like God wants me to withhold that until I speak to the manager, the franchise owner and also send a letter to the president of the company to give them a chance to apologize to Kit and every other handicapped person that enters their building AND RETRAIN all employees in the restaurant rules and see the this person has some training in etiquette AND MANNERS! I post this to educate ALL that the struggles of the handicapped are real and we and all businesses need to respect that so that these important people can have as normal a life as possible. Please share, copy and paste or tell someone not because Kit was heart broken and I am disappointed...and angry (I am sorry for that God. It is just the truth) 🙏🙏🙏

The KFC on LaGrange Road, Louisville KY was the absolute worst today (7/11/18)
Spent almost $40 on 16 piece meal bucket. Get home and it is all legs & wings & thighs. Not 1 single breast out of 16 pieces. Tried to eat a leg, tasted awful. I know it had just been cooked because I had to stand there and wait for it. I work long hours & this place is 30 min from my home, just to hot and tired to take it back, but I will NEVER be going back there & will be sure to pass along to my friends to avoid this place.

On Sunday July 08, 2018 at store #G135089 in Carrollton, GA. at 12:07 PM
We ordered two of the $5.00 fill ups with chicken tenders and mashed potatoes and gravy with Dr. Peppers and one $5.00 fill up with the same except coke and slaw. I then ordered 1 side of just mashed potatoes and no gravy at the window. When we got home it was not slaw but mashed potatoes and gravy and the side of mashed potatoes had gravy too! I tried to call and asked for the manager she said just one minute and I waited 10 minutes and no one came back to the phone at all! I hung up and tried to call the rest of the day and it was "busy"! I was driving back to Mississippi and I tried the whole day and the phone was busy...I think it was left off the hook! This is no way to run a business!

Store #135133

Located in 15496 Warwick Blvd
Newport News, VA 23608
United States

Store phone number [protected]

My wife and I visit this location every once in awhile, and when we do something is always wrong. Today was just incredibly outrageous. First, they forgot to place a drum, thigh & biscuit order in our bag. I stopped after driving away and my noticed another item missing, around this time Destiny the lady working the drive thru ran outside to give us the first missing items. After telling her that a small mash/gravy was missing she then went back inside to get it for us. We then drove home. Once we arrived home and settled in my wife noticed that her five piece George gold tenders box only had three.

My wife called the store because now this is simply inconvenient. I paid for all the items, and more than half of them were missing. This is really unacceptable since there were no customers in front of us in the drive thru, not behind us and to finish it off no one was at the counter inside. Meaning we were the only customers and the workers managed to mess up the only order that was taking place!

The "manager" offered my wife to replace two tenders! Lol, this is ridiculous. We do not want the whole order given to us for free, nor do I want a refund. We would like for the "policy" that the manager said exists to work. Workers actually need to take their jobs serious and be considerate of customers time. This has wasted our time and someone needs to do something about the employees at that particular restaurant.

I ordered 1 number 10 original recipe white and dark meat, it was right. I ordered 1 number 11 all white meat ask for 1 breast 2 wings extra crispy, ana got mixed original. I also ordered a number 12 and it was right, when I drove through the lasy at the drive thru kept complaining about being hot, she took my card ran it and handed me my food. I went right back theough and got potato wedges, and ask why she didn't give me a receipt and she replied, I'm to busy, if they don't ask for it I don't give them one. Her name is Victoria. I then contacted the manager about it and she told me on the phone to come down and she would make it right, then when I got there she told me she couldn't replace it because this had happened before, so I got really frustrated and ask why, because I didn't have the receipt, so I asked her to go back and find it, it had only been like 10 minutes since I had picked up the order. The manager Mary worked hard to find the receipt and she not only replaced my number 11, but she replaced the entire order, and apologized multiple times and told Victoria to be sure to give everyone a receipt when they pay, she does need to work with Victoria to make sure that she knows how to put the orders in right, as ahe didn't put it in the system right. This has happened to me at this location more than 2 times. Also, while I was made to wait out front while they did all of this, customers came out of the restaurant and said that they never get the orders right at this location. The address is, 1200 east Alemeda street Norman Oklahoma, the restaurant #J625240. My name is Delores Capshew, my phone number is [protected]. Feel free to call me if you have any further questions.

went to the KFC in La Vergne TN at about 5:45 PM for dinner. Sunday is the only day they actually have peach cobbler for dessert, they have a lady named Cicelia Gonzalez
that supposedly works the buffet, this is not the first time we have gone and had t o ask for multiple things to be replaced on the buffet. The lead person did not seem to care that the buffet was not properly filled either, I asked for the peach cobbler to be refilled and they said it would be 20 minutes, 15 minutes later they said it would be another 10 minutes. they also did not have any sweet tea in the entire building. this is very consistent with that location! what can you do to make me happy! refund the 27.65 that I spent for 3 senior buffets! you will have the e-mail address once this is sent to you, would love to know what you are going to do to make this better!
where is CUSTOMER SERVICE?

Window person very rude. Asked multiple times if that was it for our order. Seemed like a huge task to order anything else so we just Ordered 2-4tender baskets, one with mashed potatoes and one with wedges. Got home and one basket had 3 tenders. No wedges just mashed potatoes. Also asked for ranch, none in sight. Usually order more but didn't want to place a burden on the "hard-working" individuals.

Just now I went to KFC store at 4915 Baum Blvd. Pittsburgh PA, Restaurant # J625172 to order some grilled chicken and Fried chicken. When I came back home I noticed it was all fried chicken. I called the store and the person who answered said they do not do grilled chicken anymore, said the cashiers need to tell customers that, he said they did when they asked me crispy or original. I did not understand that this means they do not do grilled chicken anymore as I did order fried chicken as well. This happen with a previous order and I assumed the cashier misunderstood. Why can't the servers say they do not do grilled chicken anymore? I found this very disgusting and to add insult to injury the person at Kentucky hung up the phone on me. I find this very rude but he has done me a great favor--a reason not to shop there anymore.

On 07/03/18 at 7:38pm Elasia was the cashier she was extremely rude. She was telling customers to go away and laughed when chicken fell on the floor then served to a customer. She was flirting with coworkers instead of doing her job. I waited 30min for really cold fries I told her they were cold she laughed and said oh well that's not my problem. I think she should get fired for being so rude. I'm not going back to order food until she is gone.

I dont want my name to be said

I want someone to Please contact me as soon as possible. We were called "[censored]" while attempting to order food through the drive through. My husband asked if your establishment served any fish products (the one by our home does) because we're pescatarians. The young female over the speaker laughed, then stated, "[censored], quit playing!" My husband then told her that we needed to speak with her manager. The manager said that she would talk to her employee. I'm offended and livid. We were racially profiled, discriminated against, and we are going to the news about this incident.

The experience I had at 1909 Main Street Kentucky Fried Chicken Jacksonville Florida what's horrible no chicken you had a employee sitting in the lobby talkin on the phone now about her business and when we mention about a place turret chicken don't have chicken ready and not offer a courtesy drink for the wait I don't know where she on the clock or not but her smart mouth says she didn't care don't know her name because they didn't have on a name tag I felt insulted when someone work for your company are your French eyes and you got to play for the customer waiting 25 45 30 minutes on chicken and for her to say that she didn't care if that the kind of business KFC on running I will not be back at that store for any service I no longer know Kentucky Fried Chicken your restaurant number is 6410 086 never had an experience like that in any restaurant or fast food place so please address your problem with your manager that way you would never have complaints like this y'all totally different from Popeyes a complaint they will handle it with fully respect and thank you

I have always loved KFC. I Order Mostly, from the One in my town, on Memorial Drive, in Lancaster, Ohio 43130.
The Chicken was Delicious. I was So Disappointed to find out that You are Serving Instant! Mashed Potatoes ! and Cheap Gravy!.
The Quality of Taste, of Flavor, IS GONE!
The Price is Paid for what I Couldn't Eat.
Your Prices for A 3 Piece Meal is High.
I love Mashed Potatoes and Gravy with Your Chicken.
Sadly, I WONT BE ORDERING THE MEAL DEAL ANYMORE!
I DONT LIKE INSTANT POTATOES! OR GENERIC TASTING GRAVY.
IT USE TO BE GOOD.!
THE COLONEL WAS ON MY SOAP.
GENERAL HOSPITAL.
AFTER READING THE COMPLAINTS
MAY I SUGGEST
IF SALES ARE DOWN
GO BACK TO REAL FOOD AND VISIT YOUR STORES LIKE A SECRET SHOPPER
AND EAT YOUR OWN FOOD.
CHICKEN WAS STILL GOOD.
NOTHING ELSE WAS.