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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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Newest KFC reviews & complaints

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D
11:19 pm EDT
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KFC poor restaurant

I was in core shopping mall with my family and it was bad we decided to eat from KFC. It was very busy and we ordered 4 fill up meals including one meal of chicken strips.
We were surprised by the strip size we got and there was no cookies that was not mentioned by anyone. When I went back for them they said cookies were finished.
That is wrong for sure as they had to honestly mention and apologise about that.

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12:28 pm EDT

KFC didn't get reward points on last couple of visits

Dear Sir, I had a $10 food coupon sent to me for a complaint that I called in about Months back, and got the coupon in the mail... Problem is, When I tried to use it it had already expired . I have been in the Hospital since early June and recently tried to redeem the coupon that you sent complimentary..
Can you resend another coupon that I can use? I would very much like to visit KFC and use it...thanks for any help. Brian Smith 1072 Sycamore Ridge drive Winston-Salem, NC 27105

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12:03 pm EDT

KFC kfc

KFC used to be my favorite restaurant. I have eaten it my whole life but wont ever eat it again. Not only is the food quality poor, every restaurant I go to I am greeted with rude sales associates. The best part is not once, not twice, but three times I have pulled up to the KFC in Richland, MS and been told they have no chicken. Are you kidding?! The only thing they sell is chicken. Pitiful. My resolution is to avoid KFC like the plague. Honestly, the place is always empty and I am sure its because they are rude and don't have chicken half the time.

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Y
9:08 am EDT

KFC customer service complaint extremely poor service ever experience

On Saturday, Sept. 2, 2017, my family and I was traveling and we made a stop a KFC in Buffalo, NY, at 1:28 pm the receipt info as follows: Store # G135414 of all the KFC'S I never had the treatment as bad as I did yesterday & this is why I am so disappointed. My order was wrong the cashier had a attitude soon as I make my purchase & top of that the manager when I ask for some plates and silverware she slams the plates on the counter while I had my hand out for her to put them in my hand, the store had trash on the floor and the rudeness I received sad they need to improve asap. I will never go back there again and will let people know how bad the service and the store is so nasty with it. The cashier name is Aniyah and I didn't get the manager that was there name. the address is 470 E. Delavan Ave., Buffalo, NY

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L
8:27 pm EDT

KFC food staff is very bad

This is the worst ever how do not have any bags for my 16 piece chicken to fit no sugar for the tea and I had to wait until the lady came back in the store from buying flour what kind of store is this? Then to top it off only three people working on a holiday weekend and football season what idiot decided to this then I asked the lady where was everybody else at she said they couldn't have but three people working because they don't be busy what kind of business is this please do us a favor and close this store

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J
5:42 pm EDT
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KFC complaint

On September 2nd of 2017, me and my bf decided to stop for a quick meal at KFC on Belle Hill Rd. Elkton, MD. We happen to be staying at a hotel right down the street. When we got back to the room, our food was ice cold. The employees forgot afew items we ordered and gave us two regular Dr. Peppers instead of diet Pepsi to a diabetic. I called several times within 20 minutes to make a complaint. Of course not a single person answered the phones. Unacceptable!

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M
10:54 pm EDT

KFC taste of chicken tenders

Went to KFC in Trenton, mo. Tonight at approximately 5 pm and chicken and cinnabons horrible. Chicken tenders, $5 box, were dry as a bone, like jerky, and cinnabons stone cold and old. My friends chicken, also $5 box, was very dry. I think they cook the items, keep in warmer too long. Instead of throwing out items that should not be served they are taking money for disgusting food. I guess KFC do anything for profits.

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9:00 pm EDT
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KFC kfc in fremont ca "service"

The KFC that Im registering my complaint about is at 4961 Mowry Ave #215, Fremont, CA 94538.
In the past 3weeks I have had the following "service" at this establishment. I used to ear here more often, but more often than not...they run out of chicken and there's a 15min wait.

I decided to try again approx 3weeks ago...KFC was closed for some reason...cars parked in the drive thru etc...maybe some issue with the ovens? I understand that.

The following week I went thru the drive thru...sorry no original chicken...sorry no breasts...ended up with popcorn chicken

Tonight I ordered...got up to the window...sorry we're out of chicken, will you take grilled? How about popcorn chicken? We are out of that too...ok give me the grilled (which I really didnt want) but willing to compromise. Then she comes up with I'm sorry we only have 1 cob of corn and there will be a 10 min wait for the fries... I asked for the manager...she IS the manager!

I told her to give me my money back...she did and will never see me again! Went to Popeyes Chicken.

Have no idea how this KFC can stay in business with how it is run!

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M
8:13 pm EDT

KFC order on 1 september 2017

on 1 September 2017, my husband went to KFC in Raymore, MO and it's not the first time they mess up our order. He ordered a 12 piece chicken dinner with 3 sides and we only got a 10 piece and 2 sides and the biscuits were cold. I am very disappointed because it's happened too many times before and I was trying to give them another chance but we are not going back. I prefer CHURCH's anyway. We will not be returning to KFC.

Thank you

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B
6:03 am EDT

KFC fungus in burger

This is to raise the complaint against KFC for Fungus in Burger. This is regarding the purchase via INV. No. 36317G19353 purchase made at DLF Cyber Hub Gurgaon -122002 India . Sealed Sample with fungus has already handed over to Store Manager at DLF Cyber Hub in CCTV. We don’t know how the eaten the burger will adversely affect the health with short term and long term consequences may lead to death in final consequences. We want a third party audit and testing of sample in India Govt. Lab and sealed sample should accessed in presence of any govt. authority of FDA and FSSI with supporting evidence for the same.
Photos are available with us

Thanks and Regards,
Bhuwandeep Singla
+91 [protected]

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5:36 am EDT
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KFC the taste of the coating.

I do not no if you can help me .but I moved to France from england, and l love my KFC so when I found a KFC in Rennes France Brittany of the ring road
I would always have a 3 pice meal as I love the coating .cut I have seen back two times and the taste if not the same some of the Ingredient are missing.
I have a lot of English friends how live hear and go to KFC and agree with me and will not be going back .we all have a KFC colonel's club card.my number is [protected].please can you look in to this .as we miss how KFC.

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P
9:55 pm EDT

KFC kfc restaurant in fort lee, nj

Service at this location is generally bad. Slow service, products not available, not very clean. I don't normally complain about things, but today was the worst (Thursday, 8/31/17 at 8 PM). I had only 2 customers in front of me. I still waited 20 minutes from the time I walked in the door until I had my food. Someone behind me in line joked, "This place takes the 'fast' out of fast food". I ordered the grilled chicken - they were out. They're often out of this product. They were also out of: Unsweetened Ice tea, Lemonade, and Sobe water.in other words, if you're looking for lower-caloric options, this place is bad. The next KFC is on River Road in Hackensack, NJ. It's much better, but the distance makes it hard to get to for me. I don't understand why one KFC can be so well run (Hackensack) and another be so consistently abysmal (Fort Lee). To top things off, I've just discovered that this site requires you to create an account, something I usually resist. I guess KFC doesn't have the where-with-all to host their own complaint board. I must be REALLY annoyed at this KFC to go to this length for a complaint.

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9:31 pm EDT

KFC bloody chicken

I arrived on my lunch break at KFC on August 30, 2017 (located at 9910 Key Way Ave, Rockville, Md 20850). I ordered wings, which I was told would be ready in 10 minutes. However, 10 minutes came and gone and I still hadn't received my food. I didn't get my wings until about 30 minutes after I made my order.

After I received my order, I sat down and took a bite of one of the wings and realized that they were still raw. Meaning, there was blood on the inside.

At that time, I informed the manager and she acted very unprofessional. After much hassle, she gave me a partial refund, which I felt was incorrect, but I was on my break, so I didn't have a lot of time to spare. On my way out of the restaurant, I ran into another manager, who, after hearing what happened, offered to give me 5 pieces of chicken for free.

After hearing what the second manager (named Zobi) offered me, the first manager (named Angel) intervened and said, "Don't give her anything because she just received a refund!" At that time, I left the store and proceeded to go back to work. I informed Angel that I would informing corporate about her unprofessionalism.

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L
6:11 pm EDT

KFC raw food and spoiled tea

My daughter who was visiting from out of town took me and my boyfriend out to eat at the KFC in Harrisonburg Va We waited for over a half an hour to receive raw biscuits and chicken which we paid about 25.00 for so we tried to return the food that night.but the store had closed so we had to wait til the next day at which time my daughter had went home but left the food and receipt With us so we returned all of it to the store at which time I was told no refunds because it wasn't returned the day it was purchased which was impossible because they had closed being just the two of us and not in the mood for 25.00 worth a chicken after the ordeal the night be forced I argued with them for about an hour and ended up taking home 25.00 worth of tea my choice because I figured that was a safe choice it spoiled in the fridge the very next still waiting to be compensated

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M
2:52 pm EDT

KFC paid for items not received

got riped off TWICE in a row and this time was even worse on being shorted on food, TOLD the drive thru guy that they left out the slaw last time and to make sure we got everything after waiting TWENTY minutes for our food with NO ONE in front of us, we got our food and I asked is everything there, YUP. NO THANK YOU or nothing for a $42 order and guess what got shorted AGAIN the slaw and everyone of the chickens must have been handicap cause NOT ONE DRUM STICK. Tried calling the store and FINALLY got an answer after 40 minutes. GOT a I am sorry but that is it cause I said I did NOT want a coupon I wanted my money back for the items missing. DID not get anything except expect to hear from the district manager lol. NEXT TIME HARDEES, or CHURCHES CHICKEN or even BOJANGLES. but if you go to this one CHECK THE ORDER out YOURSELF cause they will LIE TO YOU bout it being all there and YOU PAY FOR THEIR LIES. This is the store in Wilmington NC on Carolina Beach Rd, . Been waiting for 11 days not for someone to call but so far NOTHING. THEY ARE THIEFS and should go to JAIL for riping off customers and keeping their money

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J
1:10 pm EDT

KFC management

Restaurant in Ocean Springs, MS on Bienville Blvd. Their is favoritism, racism, harrassment, and hostile work environment. Both managers are black and give the hours to the black employees, allow the black employees to taunt white employees and nothing is done to correct this despite complaints to management. Employees are allowed to bring their young children to work for their entire shift and one even cleaned her car during her shift. The white employees are made to go home early if it is slow but never the black employees. This happens daily and this restaurant, it's managers and employees need to be investigated as it is harshly tapping on an employment rights violation.

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7:36 am EDT
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KFC undone chicken disgusting

I ordered 20 piece hot wings on August 30, 2017, I got home and my daughter who is 8 years old bit into the chicken and discovered blood. She kept eating with out telling me, she counted 10 out of the box and there were 5 left when I looked in the bowl. Each piece was not cooked, it was almost raw with blood on the bones as well. Later that day my Fiance came home and discovered the rest were the same, we woke up today August 31, 2017 with stomach aches and my daughter threw up, and has a fever. I truly want this issue to be addressed, I would like a refund on my order and anything else you deem necessary to correct and compensate this.

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8:07 pm EDT
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KFC service and product

Onefa "the manager" from KFC on 124 nepperhan ave was extremely rude. She had a real bad nasty attitude. I asked her if she had honey mustard she just ignored me threw the sauce in the bag she gave me hard biscuits asked politely if I can have different ones she gave me nasty attitude and said they all the same u have to wait 20 mins. I asked for a refund she snatched my card n my food. She was real nasty. And she told me she was a manager I don't think a manager needs to be working there with a nasty attitude.

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4:06 pm EDT
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KFC service

I went to the location at 14570 Baseline, Fontana Ca. on 08/28/17 at approximately 1945 hrs. I went through drive thru and ordered 2 number 2's. I get home and go figure, they screwed it up AGAIN. They gave me a wing and a thigh when it should have been a wing and breast, xtra crispy. I drive back (after a long work day and traffic), go into the store (about 2015 hours). There were about 4 to 5 employees standing around and no one in the store. Took them about 5 to 10 minuets to get to me. A male finally came up to me and I explained the problem and thought it was resolved. I get back out to my car and figured I better check my meal...of course it was WRONG again. I went back into the store and waited again! Finally a female in a red shirt (store manager) came up to me and asked if I needed help. I told her "This is the third time I have been in here and it is starting to get [censor]ed". She then told me that I could not use that word. I was dumbfounded that this kid wants to correct a customer. I told her I didn't say she was [censor]ed, I said that coming in here 3 times is [censor]ed. She again said I could not use that word. I didn't realized that a Supervisor who is attempting to provided customer service would say such a thing. I told here I could use a lot of choice words at that moment but I was not going too. I also told her that I have a mentally disabled child and grandchild, so I could use that word if I wanted to . I told her to give me my money back as she continued to argue with me. Then I heard her mumble "[censor]" at the register. I stated laughing that she could correct my verbiage usage but her mouth was running about me. I asked her what her name was, she refused. She said, " I don't have to give you my name." I said yes you do. She again refused to give me her name. I told her to keep her liberal snowflake comments to herself and she should not be telling me what I can say or not say. I took a picture of her, plus I explained to her that the franchise could figure out who was working at that date and time. I found her to be a sad representative to your organization. I will no longer be a customer of this location, EVER! We used to go at least once a week and this is the first time I had an issue with the staff. We always have issues with our food from this location. Maybe someone should tell her that the customer is always right and I would have not been there if they could get a simple order right in the first place! This person needs some major retraining! She is a white female, tattoos everywhere and very long brown hair. She is about 5'7" and 230 lbs...

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2:33 pm EDT

KFC service

Today I went on my lunch break to KFC (I am pregnant and was craving their mashed potatoes and gravy). I ordered my normal chicken little combo with mashed potatoes and gravy and a cherry pepsi with no ice. At the window I handed the lady my card and she went to hand me my pop and card at the same time. She ended up dropping my pop and it went all over my lap and my phone and car. She did not say anything, just stared at me then handed me like 5 napkins. She did not apologize or even offer to get me a new pop. I had to pull over and wipe down my seats with the few napkins I had (they are leather and I did not want them sticky). Now I am sitting at work with sticky, soggy pants and a half empty drink. It also got all over my phone but luckily did not damage it. I would not be so livid if the girl had said sorry and gave me a new pop. I will never go back to this KFC location.

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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