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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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A
3:05 pm EDT

KFC wrong order and was overcharged

Today I ordered lunch and was given the wrong items and the chicken was over cooked. I ordered the Georgia golden krispy chicken w/breast and msh/grvy and was given original chicken with wedges. I also ordered the $ 5 meal w/breast and was charged extra for chicken that I didn't want. Tried calling the number on the receipt and number stated was disconnected [protected] and found another number online [protected] this was also disconnected. I would like for someone to contact me asap possible either by email or phn [protected]. This very unaccepatable. I paid over $21 for some food I didn't even order.

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1:34 am EDT
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KFC I am an employee

I got hired about two monthes and was promised atleast twenty hours a week, I have never missed a day of work and one day I had an emergency with my braces about three weeks ago braught a note in and was still suspended for a wekek . So a week and a couple days later I go back I work a full week even come in on my days off worked a Saturday two weeks ago was my last shift. I asked about the upcoming schedule and was lied to about it being made the manager hid it, come to find out I only have one day and when I asked why she gave me all these excuses about availability and then aparently my attitude (when I asked why she never talked to me about it she couldn't tell me) just kept mumbling so I got the district managers number, Ken and I called him a week has gone by I never heard back from neither. I haven't been fired and I have not quit . I go in this past Monday to talk to her and Ken happened to be there and told me they are in between changing management and he advised me to look for other work when I asked why he said that the store is full... mind you two people were hired after me and are still working there... I haven't been treated fairly and I don't appreciate it. I couldn't pay rent on time and was lied to from this company regarding hours I would be given and all I was told was I wasn't caught up in a mess... a mess of my manager who wasn't getting fired what doesn't that have to do with me ? This company is nothing but liars I wouldn't recommend working for them and I have yet to be reached out to regarding these matters just told to wait to hear from them.

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9:00 pm EDT

KFC service horrible

Stopped at the Rose Street KFC location on the North Side of La Crosse, Wisconsin to get a 2-piece meal deal and was told they only had wings (told to me through laughter by the attendant). They basically had run out of everything! So much for their aggressive ad campaign they are doing on TV. Will never darken the door of a KFC again. Why waste my time? Wish we had a Popeye's around here.

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1:23 pm EDT
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KFC drive thru service at kfc

The biscuit was cold and hard. The chicken strips were hard and rubbery. Also green beans and macaroni and cheese(which tasted bland) were my side items but there was no fork provided. The female who took my payment at the drive thru window was not rude but was not friendly either, and did not greet me. She did not confirm my total once I got ready to pay she just took the cash from my hand. If I was not on my lunch break and actually had the time, I would've gone back to complain to the manager. I've had wayyy better from KFC in the past. I hate spending money and not satisfied with the food and/or service.

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no more racism
Kiawah Island, US
Jul 12, 2017 1:37 pm EDT

What is a shame is that someone who is old enough to drive can mistake being told no as rude. If you were arguing as well and you consider arguing rude you too were rude.

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T
7:58 pm EDT
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KFC service

I visited our kfc 2720 keith st in cleveland, tn this evening. I ordered (2) $5 chicken tender boxes and a $20 fill up box. I paid with a credit card and signed what I thought was a receipt only later to find out from the manager (ann) that the piece of paper I signed was not a receipt. When I got home, approximately 7 min I noticed that there was only (1) $5 tender box and no cole slaw with the $20 fill up box. One of my children get their meal while I have to go back to kfc to get the other $5 box for my other child meanwhile my food is getting cold. When I arrive at kfc on keith st and let the same person working the drive thru (Alissa) that took my order of their mistake she asked me for my receipt. She never gave me a receipt when I received my order. I was told that there was nothing they could do without a receipt. I asked for the manager and that is when I found out that the piece of paper that I signed and the cashier put in her register was not a receipt again I was told that there was nothing they could do for me. I had to purchase another $5 tender box so I could feed my son. Oh yea and the cole slaw too bad. I do understand not all people are stand up people and you have to make a judgement call but I have a very nice vehicle and paid with a credit card so my time is more valuable than going through all this to steal $5 from kfc! Just saying. Please train your employees well enough to fill a simple 3 item order and if the cashier adds to the mistake please take some responsibility and own up to the mistakes that were made by your employees and make it right.

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5:49 pm EDT
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KFC associate having no time to get the chicken done

The cashier disli had taken an order for 2 $20 fill up and didnt have crispy chicken and than have served out the original and waited more than 25 minutes for the crispy chicken to be done and the order got home cold do to the fact that she surved the original 30 minites before i even got the chicken there was a very long wait and its un excepatable on there endnot happy at all after they could not get it together until sherones did my order again i spent $50.00 everytime i come im not haply with this service what so ever

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12:11 pm EDT

KFC bad customer service

Dear KFC Management (chief Exective Officer KFC Pakistan),

I am submitting this extremly serious concern for serious cosideration of KFC top management in Pakistan. I hope you will consider it as serious customer service issue and will address it on top priority basis.

- I am employee of UNITED NATIONS in Pakistan and I live in Rawalpindi. I often visit KFC Bahria Town Phase 4 civic centre branch along with other KFC branches in vacnity of Rawalpindi/Islamabad. This is second time and I have following observations which need serious resolution and follow up.

- Today dated 11th July 2017 exactly at 7;25 Pm ordered different meal options. The guy on counter never welcomed me, he had rude attitude and none of staff had name plates. My order number was 1045, and after waiting for almost 25-30 minutes order was not complete and guy at counter returned me money back saying it will still take 15 minutes to complete following order

- 2 affordable meals

- 2 chiky meals

- 1 chicken strips

I had my wife and kids of our guests who were visiting from UK.

Lady who claimed to be manager there tried to calm down the situation but the guy was seriously with bad attitude and bad mood. He insulted me and returned money in an insulting way. This is second time this customer service guy mis behaved and mis treated me.The facilitiy in Bahria town by no means looks like KFC, it has bad customer service, a lot of flies and dirtiness, staff without competencies and shame for customers.

I REQUEST YOU TO IMMEDIATELY TAKE CORRECTIVE MEASURES TO SOMVE THESE SERIOUS ISSUES, THAT PARTICULAR PERSON(who had no name plate and refused to tell me his name) SHOULD IMMEDIATELY BE REMOVED FROM THIS LOCATION.

If no acton is taken I will be forced to take the matter to global KFC OR court in Paksitan as insulting behaviour by your staff is not to be compromised at all.

I hope to listen back from your end.

Shafiq Qureshi

[protected]

[protected]

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Lia_
, US
Jul 12, 2017 4:29 pm EDT

I just wanted to let you know that this website is more for people to warn other consumers and nobody from KFC will ever see your post here, so you won't get a response back. You should go to KFCs website and contact them through those channels. This website is more used to warn other consumers about bad experiences with a company/place and while smaller businesses may check this site out to see if they have complaints, a giant like KFC will never see this.

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11:36 am EDT
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KFC bad food product:rice bowl

Order Reference #: 3652361

Date: [protected]:38

with reference to above order from kfc T. NAGAR, Chennai-600017, I would like to drag your focus on the order which I have placed with KFC.
I am frequent customer of KFC since long and I got surprised by this order first time as I have order 3 rice bowl with gravy and other food item.
The rice bowl was all waste of money as its half cooked, I dont know why this happen this time by kfc.
The rice bowl was not eatable at all. how they prepare and how they want somebody else to eat it like that
this was a very bad experience this time and I am not going refer and neither order anything now onward

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K
1:25 am EDT

KFC drive thru

I entered the drive thru around 9:10 and asked for three #8s. I was told they could only make two so I pulled off. I returned about 5 minutes later to the same location to not even receive a welcome at the intercom. I said "Hello?", and still didn't receive an answer! This isn't the only time this has happened! This has also happened to my mother at the same location! The man working the drive thru name is Antwan. His girlfriend Jasmine was also seen waiting in the lobby and was distracting him from being able to effectively complete his job. There were no lights on the menu so people can barely see the menu at night and has been this way since the remodel was even done.

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7:45 pm EDT

KFC rude employees

On 07/09/17 @ 7:10p.m. I visited the KFC at 2910 Clarksville Highway, Nashville, TN 615/242/9165. My ticket # was 1017. I ordered a 8 pc bucket meal with two large sides and added an additional side. When I arrived at the window the cashier Jessica was very rude. She slammed the window open and said $25.65 very rudely. No Please no expression no nothing on her face. I handed her $30.00 and she came back to the window and handed me my change. No thank you or anything! She was so pre occupied talking to her co-workers that she paid barely any attention to her paying customers. When I got home I called the manager of the store and her response to my complaint was...oh ok and she hung up on me. Very unprofessional! Very disappointed!

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6:48 pm EDT

KFC gift cards

Broadmoor at 10111 No 3 Rd and Lansdowne Centre 5300 No 3 Rd. locations in Richmond both refused to accept KFC gift cards; in May and June respectively.

I contacted customer service online and received a brief return call from the Broadmoor location.
The respondent was very confused about the 2 locations and dates even though I had stated them as above.
The call was barely coherent. After trying to clarify the addresses and dates, he said, "I'll have to call you back".
He never did call back.
Lansdowne Centre location has never called.

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5:34 pm EDT

KFC food

I stopped by the KFC in Duncanville TX on my way home from work to buy the Nashville tenders with wedges and got burned tenders on one side and Cole slaw I purchased a drink and it was watered down with no taste
I had drove 45 minutes home and I was not going to return back to duncanville so I trashed the food
The service was poor and no customer should receive a burned meal even through the drive thru

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2:42 pm EDT

KFC product and customer service

I tried to call a specific KFC eight times. Someone finally answered the eighth time. He was rude and curt. The Conway, SC store moved a few blocks away and recently opened. I read the reviews and they were awful but thought hey, they have my favorite fried livers and gizzards. Well the very rude man told me they do not. Why would they take away one of the most popular items on the menu of the previous location. After all this I will stick with Maryland Fried Chicken. They have what I want. It's not as good as KFC but they are nice people.

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1:02 pm EDT

KFC shortage of food at kira road shell kfc

Hi i am living in bokoto white flats and have been using kfc on shell bokoto kira road from last 2 years. There is common problem of shortage of fillets and some time souses. I have called manager several time and told them about my compaint but they are not willing to accept it as per them due to more sale usually they are out of stock on mainly zinger. Food outage is normal thing during the night there is no effect of my that is why i am writing here please take notice

Thanks

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7:12 pm EDT
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KFC food

The chicken was terrible! We got the crispy chicken and it was dry and tasted like uncooked fish. The Mac and cheese we got was half filled and cold. The service took forever and there was nobody there. Worst experience we have ever had and we are very disappointed. Wont be going back to KFC. They say finger licking good? Well there is no way I am licking my finger after this experience. Something needs to be done about this and we possibly need to get our money back because it was terrible.

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2:08 pm EDT

KFC i'm complaining about product as well as service.

I go to this KFC because it is extremely close to my house. Customer service HORRIBLE. Today did it i ordered wings they had no wings, i order crispy chicken breast extra crispy they did have that i asked for corn on the cob also not available. It was 2oclock in the afternoon how non of this is ready. And when i asked Kenny was extremely rude. This is horrble i work as a csr and your employees need training badly.Its close to my house but i hate this kfc..

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10:34 pm EDT

KFC customer service and missing food

Pittsburg California railroad avenue KFC location. I am sure this is not the first complaint received from a customer. So today is the last time ever I try to go to this KFC, I have had issue after issue with this KFC... it is beyond me how they stay open and where do I begin? To start, they never have anything ready to sell, there is always a 15 minute or more wait. Every time I am missing items in my order and when I get home and notice it, I call and no one answers that phone. They have told me when I returned that they will not answer the phone at all. The employees are not presentable at all to the point where it is scary to purchase food from people who look and present theirselves the way they do. Today was the final visit to KFC for me. First they had no Pepsi at all, there was 25 minute wait on the food plus I had 10 potato wedges in a large box of wedges mixed with a 10 piece of wings. I placed each of these items separately and they were placed together and it was not even close to being a box of wedges, it was 10 wedges. When I asked the employee if that is whet a box of wedges looks like now for $3.69? And he said that he was a new employee and did not know... sarcastically because the supposed manager was standing next to him and did not say a word to help nor acknowledge that they were wrong as many times before but the difference was that I checked the order before I left. I honestly do not know how they stay in business, it is crazy to think that KFC allows their business to be represented this way. I will never return and I know that I am not the only customer that feels this way. The food here is not cheap and I have never gotten what I have paid for and that is not okay. So to whom it may concern which seems to be no one until now, someone needs to go into this location and do a big clean up. In staff to begin.

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9:55 pm EDT

KFC original chicken

I visited your business on friday july 7 2017 around 2pm... I ordered the leg and thigh deal original... When I got home I open the box to find chicken with the crust hard and inside dry... Some pieces didn't have but half a crust on it... The business I visited was in madison heights virginia... Never experience this before but a lot of new faces there... Very disappointed with this my contact is albert thompson 1899 thomas nelson hwy arrington va. 22922

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1:44 pm EDT
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KFC service

this place has ALWAYS been messed up.
-employees sitting around outside while very busy
-terrible slow service
-and so many more
-then today, i had the RUDEST person. nothing was said to me except how much my total was. i received the food. he then shut the window (still no words) started to walk away, turned around and looked at me all creepy.

I WONT BE BACK
AND I WILL WARN EVERYONE

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1:00 am EDT

KFC employment/respect for the public

I went to kfc in Oxford Alabama, I took my 7 year old granddaughter with me. After the teenagers that work their got finished goofing around, one girl decides to take my order. I paid her, and again I had to wait. While we were waiting one employee went on break, (I assume). He took his break in the lobby where the customers serve their selves at the hot bar. The employee in this pic was so disrespectful and indecent. I was waiting for my granddaughter to say something to me about his pants. I had to keep her entertained and distracted so she wouldn't see this guys underwear. I SUPPOSE KFC DOESNT CARE THAT THEIR EMPLOYEES WEAR THEIR PANTS PAST THEIR BUT AND EXPOSE THEIR UNDERWEAR FOR EVERYONE TO SEE. EVEN A 7 year old child. Shame on you KFC, I WILL NEVER GO BACK. I AM DISCUSSED WITH THIS. DOES ANYONE CARE ANYMORE? IT SEEMS THEIR IS NO MORE MORALITY.

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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