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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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Newest KFC reviews & complaints

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E
9:45 am EDT
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KFC product/food

Yesterday my husband and I came through the drive through spent 34.94 on an order for 2adults n 2small children got home n realized we didn't get what we ordered and paid extra for in out big boxes!spent extra for cuts that we didn't get we ordered breast n thighs got 6 drumsticks Wich were ordered extra crispy n we got extra soggy!so we were very upset about it considered it was paid extra foe n got none!we got the coleslaw n mashed potato sides the mashed potatoes were great as always but both the cloeslaws were so dry neither of us ate them!my daughter s both got a large popcorn chicken one trying was grews no complaints but the whole other box was filled with popcorn chicken bread there were only small pieces that were 90% breading!we were very frustrated and disappointed especially cause we spent 34.94 on it and the quality was terrible!

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4:41 am EDT
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KFC employee who refused to serve tourists

Dear Madam, Dear Sir,
On April 9th we were in Cuzco during our Perú holiday. Around 15h30 we wanted to order something in the KFC restaurant at Plaza de Armas in Cusco with 7 people. The female employee who was in the restaurant at that time said there was no change at all, so we could not pay (and thus not order). It all looked like she did not want to serve us. We waited a little bit until other (local) people came in. As we expected, there wás change available (the people paid with a note of 100 Sol and got change without any problems).
We felt really discriminated, probably because we were tourists. It is a shame for the KFC restaurant, both for the image as for the earnings (we went eating in the Mc Donalds at Plaza de Armas with the 7 of us, were we had a great service and meal).
In the KFC restaurant, there were signs of anti-discrimination. This makes it even more strange…? We could not believe this, never experienced something like this.
That is why we really wanted to communicate this and put a complaint!
You can find some pictures in attachment, taken in the restaurant, also pictures of the female employee who refused to serve us.
We would be interested to know how this case will be handled.
Thank you very much in advance!
Kind regards,
A tourist group from Belgium

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S
8:30 pm EDT

KFC no military discount, no senior discount..

went to kfc today April 28th at n. center ave, somerset, pa. 15557. was disappointed cause i gave a 1.00 discount coupon and they don't give the military or senior discount(we're 73 and 80), and hubby is a veteran just because i had a 1.00 coupon...can go to other places as Wendys and get senior drinks free and military discount w/ my coupon!
Ticket # = 4279...
Jessica was the cashier...
we enjoy kfc but will have to go to places that honor our age n military..
would appreciate coupons or gift card.
Thank You
Shirley

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C
10:23 am EDT

KFC cleanliness

We stop in to a KFC on Brookdale Ave. I am a shame of the store. it is very dirty. chairs, tables walls floors are blacken with a long period of dirt. you hiring people to work in the food sales and does not know how to clean, which is one of the big important to make your customers welcome and that the food you eat is safe. You just lost a customer until the place gets clean up.

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5:02 pm EDT

KFC the food

I just ordered from KFC on Hyland and New Dorp Lane the food suck the cashiers gave me a $5 full up instead of the $10 big box and the only reason why I kept it was because I already had threw out the receipt but the Gentelman was very rude he barley wanted to take my order the and rushed me my food forgetting to give me sauce and napkins I didn't even have a fork for my mash potatoes and the chicken was burnt please get better staffs i'd hate to see KFC go

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Update by Charletta
Apr 27, 2018 5:04 pm EDT

Oh yea and I asked the Gentleman for lots of ice looks like because of his attitude he put little to no ice because as well know ice take forever to melt and there was little to no ice in my drink

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M
8:05 am EDT

KFC food / service

Went to KFC in Irmo SC at store No# H665029 ...I go through the drive-thru at this store at least once a week...Its almost always something going wrong at this store..If I order grilled Chicken they either don't have any up or of they have chicken up it xtra dry...I went into the drive -thru on yesterday at 5 :47pm Made a order ask for grilled chicken like I always do ( the No#10 Big Box) I also asked for a large coleslaw and the young lady told me I couldn't order a large coleslaw ...Why is that when I'm paying for the coleslaw...She went to get the manager and I had to explain to the manager that I want the big box with a large coleslaw and she precided with my order...So I get my order get home and low and behold they still didn't give me all of my order..The large coleslaw wasn't in the bag a small was in the bag but I asked for a large and I looked at my receipt I definitely paid for a large Coleslaw...I don't understand what the problem is with this store..I go to this store because it's 2 minutes from my house..I decided to either stop going to KFC or travel 3 miles to the next one to get my grilled chicken..This is ridiculous...

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4:51 pm EDT

KFC poor service/raw product/lack of product

4-22 @6:58 pm /Ticket#3153 /Store #J718300
I ordered the 3 wings and a biscuit it was not available- No wings as an alternative I ordered the 5.00 box breast and left the store. I had to return the breast was not completely cook- RAW and bloody inside. they took it before I could get a photo The cook came to the front of the store was rude and offended because of my complaint. I was given another breast. I left the store. As I tried to eat the breast I realized I had been given a dry breast it was so dry I could not chew it. I was too far gone on my was back to Atlanta to return. I am EXTREMELY disappointed with the service I received and the Management. which I never saw or spoke with. the cashier Gerald and the cook handled the situation very poorly. Sad...I want a refund.

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12:26 pm EDT
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KFC service

My wife and I frequent the KFC in Boone NC. often. The past three times however we have asked for the Extra crispy 20 pc meal deal we have been told they were out. I can understand 1 or 2 times or even if we tried during peak hrs but these were times that there were no cars in line or very few (1 or 2) customers inside. I'm sure I'm not the first to complain, but one of the reasons I go to KFC is for the extra-crispy.

Thank you for listening,

Bob & Carol Forbes
356 Old Turnpike Rd.
Boone NC. 28607

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12:31 am EDT

KFC appalling service

I went to Woodmead KFC in Johannesburg to buy me some sweet chilly twisster got into the driveway and placed my order and the lady told me it'll take about 6min to prepare I then drove off to the collection section. The lady said I can wait at the parking lot she will bring my order. They took more than I'd expected I went in to find my order on the floor. The lady didn't notice I was behind the counter she picked up my order and wanted to place it in another packet. I then asked her to make me another twister the attitude that she gave me was out of this world. I am very disappointed at the services offered I still have my proof of purchase to serve as proof. If this is how KFC treat their customers they should think again.

Ps Tanya the disgusted customer

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11:20 pm EDT

KFC horrible services terrible employees.

To whom it may concert.
Please take this as a constructed criticism
Two days ago I went to the Location KFC # E648030 at 720 NW 37th Ave. Miami FL. 33126
at approximately around 1: pm The location inside was extremely dirty and employee with extremely bad attitude and appearance they seem to be angry with each other and taking it out on the customer
There was a long line and some customers were leaving frustrated for the lack of concern or courtesy been demonstrated by the employees
I went to the drive-thou today approximate 9:30 pm there was one vehicle at the drive-thou speaker and they were a being acknowledge
However, once their order was taken they were instructed NOT TO PARK in front of the takeout window and wait; This went on for 12 minutes
Finally, it was my turn I got to the window the customer which had picked the order ahead of me came back walking to the window and started to argue about their orders been uncompleted so I just backed up and left
It seen like the management do not care whether or not the business is successful
Thank you very much and hoping not to offend anybody.

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11:07 pm EDT

KFC bad service

We have been to this Kfc / A&W 2 weeks in a row on Tuesday, it is buy 1 papa burger meal get 1 free. We have been told both weeks, sorry we have ran out of patties, this is at 8pm mind you. I find it hard to believe that a fast food restaurant that sells hamburgers daily, would run out of patties 2 weeks in a row. Last week we left this week my husband ordered but i refuse to eat at a place that chooses to lie to their customers. The services is bad anyway, i am sorry but this just takes the cake.

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11:06 pm EDT
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KFC dry chicken and burnt corn. we bought a 20.00 fill up at store number e080017 in tumwater, wa.

So I took my food back up to counter, and showed them how dry the chicken was and how burnt the corn was and I told them the only thing that was good to eat was the biscuits and the cold slaw .they didn't offer to anything. I think they need to talked with on how they preparing the food. When you order dark chicken it should be moist you couldn't even taste the chicken it was so dry. Thank you Linda Flahaut

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8:51 am EDT

KFC everything

I worked at KFC back in the 70s when I was in high school and it's been one of my wife and I favorite place to eat. We have tried 3 different KFC's in our area called in to complain to no avail nothing has changed nothing has gotten better. Three times the Cane Run Road KFC was like a jungle inside laugh and running con each other the N word we stood in line 20 minutes while all this was going on I called and complained we went back again and they're having dishrag fights doing the same thing. The KFC on Dixie Highway in Pleasure Ridge advertisers grilled chicken they never have it they told me to call one or two hours ahead of time if you want grilled chicken and nothing was offered in its place not even any kind of discount either time this has been the third time. The KFC in Radcliff Kentucky twice we have paid for the buffet only to find out there is no chicken available we would have to wait 45 minutes this happened to straight weekends and the third time we stopped we checked and there was no chicken so we did not eat there . Through this I am sad to say you have lost several good customers that has been long time KFC lovers and a lot of other customers in the store was upset too so you probably lose in a lot more. All three cases of showed us lack of poor management and we have decided not to eat there again. We were always talk if we had an upset customer over something that we controlled we would compensate them or no way to take care of them to keep them happy, this is just not very friendly workers that you have. After returning to the stores and having the same problems we had called back someone was supposed to call us back but never did if someone wants to call us back we can explain more in death which stores and what happened, thank you

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8:31 am EDT
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KFC mega deal - original-kfc kuwait

Hi,

We ordered the Mega Deal - Original from KFC Kuwait with the below details and as you can see in the attached image the picture of the items available in the KFC website while ordering . And when we received the food it was not the original KFC crispy chicken as in the picture .We request a refund of the same as we ordered to have the original KFC and got cheated with the wrong picture add .The one we revived spoiled the real taste of KFC and the party we planned as nobody liked it.

Order ID : 2754602
Mode : Pick Up
Payment Type : Cash on Delivery
Order Pickup Time : Your order will be ready for pickup on Apr 19, 2018 10:30 PM
Store Name : FAHAHEEL
Store Address : Fahaheel -sec 7
Contact No : 965-[protected]

Requesting your prompt reply from a real lover of KFC.

With Regards,
Favas Varangot
+965-[protected]
[protected]@gmail.com

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8:47 pm EDT

KFC service

I have been coming to this kfc for years and i had never in all the years coming here got such bad service the cashier here is really rude always has an attitude but today he was just out of line i came in he never greeted me and i just gave him my order he never asked what type of chicken i wanted i ask for lemonade and he gave me water then he didn't put cheese in my order of the famous bowl and he forgot the cookie because i got the meal and he gave me such attitude I just wanted to enjoy my food it that so hard i paid for it its not like it was free

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3:44 pm EDT

KFC service

I went. To KFC drive thru it is 20 minutes from my house, I ordered a 8 piece meal with 1 side of mashed potatoes and gravy and 2 sides of coke slaw. I received 1 side of mashed potatoes with no gravy a side of Mac & Cheese and a side of green beans. This is the 2nd straight bad experience I have had. I will be going to the closer Bojangles from now on.

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12:58 pm EDT
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KFC services very bad

I went to go eat at kfc and the cashier was very rude . I ask her for 3 combos andshe put it 4. Went i as her why she put 4 she try to blame it on me. I asked for the manager and the manager was even more rude the the cashier. Infront of all the customers. You guys need to do something urgent in that kfc because the services if very bad all the lime 2333 Rockvale Rd, Lancaster PA 17602

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8:31 am EDT
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KFC chattanooga, tn store on east brainerd

My wife, our 5 children, and myself absolutely love KFC. However, this restaurant has pretty much shown me the franchise owner isn't anywhere around and doesn't care. After a year of attempts to eat there, we predictably encounter the same behavior whenever we stop in:

- Routinely ignored while at the counter
- Unfriendly, condescending behavior from employees
- Extremely uncomfortable dining room temperatures
- Dirty and unkempt
...and now for the final straw...
- Employee was sweeping the top of the dining tables with the same broom they were sweeping the floor with

In a year of being here, we've only successfully purchased food one time. We've stopped in roughly 6+ times. 5 times we walked out.

Would love to see someone fix this store. It's a shame.

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10:00 pm EDT
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KFC sanitary conditions on food trays

My husband and I ate lunch at the Pines Mall KFC (Pine Bluff, AR) on April 16, 2018. We both ordered the buffet. My husband noticed that the cashier taking our order was taking dirty trays, wiping them off with a paper towel, and re-using them on the customer's order (our included.) All the while, there is a young lady washing trays in the back. We went a head and ate our meals, but was not very happy about having a dirty tray (s). The men's restroom was also out of order, and I have been in at times when the floor was so greasy, I nearly slip down. I'd go somewhere else, but the closest KFC is over 20 miles from my home. Please contact management, and ask them to retrain their help.

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6:57 pm EDT

KFC $5 fill up pot pie

I (monique Jones) purchased two $5 fill ups (pot pie) and two chicken littlest for my father (Timothy Jones) and I. As I was eating the pot pie, There was a roach found in the pot pie I just ordered that my son and I were eating from. I am working double shifts at my job but before I went back to work, I stopped to get my father and. My children something to eat. It is very inconvient for me to go back at the moment but I do want my money back and to be sure this never happens again for we like the pot pies.

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Update by Mo'Nique Jones
Apr 19, 2018 7:31 pm EDT

After my visit, my family and I was very dissatisfied and highly upset. We all were very hungry, my son was very impatient for the food to cool down, so as I was looking through my food for some chicken, I spotted a dead roach inside my food. Immediately all of our appetite was lost! We deserve to be heard and our money back! If I did not live so further away from the store and have to go back to work I would have been back at that store the same day!

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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