KFC
reviews and complaints

I went through the KFC last night October 5th around 7 p.m. here in Chico California. When I got to the window the girl who opened the window took my money was having a side conversation with a different employee. I tried asking her questions asking for condiments she completely ignored me and begin to laugh because apparently the other employee told her a joke so she laughed in my face as I was asking for condiments. All of my food was in one bag so it was overflowing falling out of the bag. It should have been put into two bags and by the time I got home I realized I was missing my large order of mashed potatoes and gravy and my small order of potato wedges I had no honey no barbecue sauce no Ranch. I tried to call the phone number that came on the receipt but nobody answered I tried to call the phone number that Google gave me and nobody answered so this is my last resort the KFC in Chico sucks. My visit last night made me not want to visit KFC ever again I was treated so badly and I'm out money and food.

I went into the KFC in Clementon New Jersey and I was told it was going to be one hour before they could make extra crispy chicken is that not ridiculous. The cashier told me that they were busy all day I mean this is an establishment that is supposed to serve keyword “chicken”! All I saw was everybody in the back just standing around ? It was 5 pm.

On October 4 2017 at about 7: 30pm I went to location 7 mile and Wyoming Detroit Mi 48221 this particular store I always have a problem with my order. This time I received two thighs when I ask for a thigh and a leg which is what you are supposed to get in a $5.00 two piece fill up. I have been to this store on many occasions and they always leave something out. And their attitudes are terrible! And they need to make 15.00 an hour, I don't think so. Give better service! He for one started out by saying my bill was $6.34 cents and I questioned the amount and he then asked did I order a drum stick and a thigh I answered yes the two piece fill up with a Pepsi light ice but asked why was it $ 6.34 he act as if he had a attitude upon me checking but then said it was $5.30, and then to get home and find my order not right.

I ran through the drive-through of our local KFC today for lunch (Kerman, CA).
I order a five dollar fill up with a three piece chicken strips and potato wedges.
After I got back to work, I saw that I did not have strips but rather two pieces of chicken. I got back in my car and returned to the store. I went inside and told the woman there that my order was incorrect. I was not rude. I offered her my receipt and she said that she didn't need it. She called to the back that she needed a "number six for the front." A couple of minutes later, she took my original order and gave me the "correct" order. She never apologized for the inconvenience of my having to drive all the way back to the store. She hardly looked at me at all. Before I left, I decided to check the bag. I saw that I had mashed potatoes instead of potato wedges and brought this to her attention. She said that it would be a five minute wait because she had already thrown my original order in the trash. She offered my another side item instead. At this point, I needed to get back to work. I left the mashed potatoes on the counter, told her, "No thanks" and left.

your coupons are out dated on line and your stores will not honer them. I printed coupons out in Sacramento and planed a trip to the bay area and stopped in San Rafael to get the special 8 pieces of chicken with 2 side orders for $15.99 I did not look at the date so when I got to the store the manager showed me the date was in 2014 so he would not honer it I was so mad why would you put out dated coupons on line. needless to say my family did not get any special deals.

I got a load of grease in my chicken that could drown a frick'n roach colony..it tasted as bad as one too.The mash potatoes kept me up all night with the flu death like they were deliberately stored too long or in defective storerooms.This happened at...the store in san diego within paradise hills district!The attitude sucks here..I've seen several people take back their food in complaint moods.

10/01/2017
in clovis nm your kfc sucks.. The service is horrible. We went there last night it took 30 min for 2 of your 2 pc chickens. .I talked to the manager and she went into the back and brought it out.. And acted like oh well, but really that long..I will not go back.. If you can't speed it up get new help and train to be a little faster for your customers..

Thank you
barbara whitley

Monday 10/02/2017 630pm

pull up to drive through window ask if there wait on popcorn chicken (night before there was) i was on lunch running behind is the reason of asking. Workera answer was "if there was i would had said so" i ask to speak w a manger she kept pushi nh she was busy i stated i needed to speak w her. She stated i'd have to get out of my car after yet waiting any how on my food while she ran another car there food. I'm very upset. After calling them they answer hang up.. I spent my whole lunch trying to reach this restraint not happy this is not okay i won't be back i will take everyone i know that dose eat there to no longer spend money at this asstablishment

The kfc in Geneseo. NY has pot pies on the menu but they are not serving it. How can you not serve something from your menu? It has been over a week it is still on the menu but they aren't making it to serve. This is not right and needs to be taken care of it is false advertising. It is poor customer service to advertise something and then not having it available. False advertising is something the better business Bureau would love to hear about.

i ordered two pieces of hot wings and a macroni salad. I ordered for dining but the attendant said we are closing in another 5 minutes. I said ok i will take away. But there was no folk no napkins. This was so disgusting. If they are closing why ther are in do hurry to close they forget to put basic things. how can I eat salad without folk or spoon. I will never go to kfc again.

Re: Case # 95LX9 (Phil Klezmer KFC COO)

Received guest voucher for $10.00 several days ago. Went back to original store to purchase meals on 10/1/2017. Placed order and gave cashier voucher. Cashier took coupon back to manager in back of store and returned several minutes later. He said, "a manager was not in the store and they could not accept this voucher."

store E720298 10161 West Bowels Avenue Littleton, Co 80127

PLEASE SEND ME ANOTHER COUPON TO ANOTHER STORE. I REFUSE TO RETURN TO THIS STORE AGAIN! This store should be closed if you care anything about the KFC brand! Not only is the store poorly run, it is the most filthy fast food store I have ever been in and I'm 70 years old! I'm surprised KFC has allowed it to remain open. In all honesty, if it wasn't on my way home, I would not have stopped in. Again, if you care anything about your brand, I strongly recommend someone inspect this outlet.

One EXTREMELY annoyed and pissed of customer.

Steve Miley
4989 W Fair Pl
Littleton, Colorado 80123

No cookie or drink with 5 dollar fill up #7 FOR THE THIRD TIME So sick of this What is going on at your port saint john florida location? Im a cook for 30 years so I always give the benefit of the doubt for all fast food workers But come on this is the 3rd time Who is eating all my cookies and drinking my drinks? You better figure it out Im sick of paying for things I dont get

Hello:

Just wanted to tell you about the horrible experience at KFC on highway 92 and Bells Ferry, Woodstock Georgia 30189.

My husband and I are in our 60's and worked a long day. We were tired and didn't want to cook. Mind you we hardly ever eat out or get fast food so this was a real treat. Since we do not have experience with our menu, I asked for the fill up meal. My husband asked if they could mix they chicken. SO I asked, and the girl gave us such an attitude it was unbelievable. There were no other cars in the line and one in front of us. The place was not busy. She said in a condescending nasty tone, "What do you want "and goes on to speak to us like we were retarded. I told her nothing and I will make sure your boss knows about this. As we drove past the window someone there waved at us while laughing. We drove to Bojangles.

NO excuse for the way were treated.

I am sorry to write this but it seems to me that you can't get any kind of a excellent product out of any of the stores I've visited! And that's for some time now. I really am sorry to say the ONLY thing that is worth talking about is the cole slaw. I don't expect to to get any kind of response from this but my God does anyone pay attention to this.? Consistently bad

We live in Sonora California, we have for 5 years, my sister-in-law for 54 years...we love KFC, but you have lost 4 more customers here in Sonora Ca. Every time we go and I mean every time. No extra crispy no regular and when you say you'll wait they tell you that they are changing the oil, (in the middle of the day) this has happen over and over again be it 1pm of 11am to 5pm they always have an excuse, manager or asst.mgr is no help either. And on top of that the sign on the door says that they are open till 9pm. Well guess what they close earlier and earlier. Last week I had a craving for chicken went by and at 730pm they were closed this happens all the time.we are sick of it. Thus is the only KFC that is like this. You need to reevaluate your manager up here and there staff. You have lost our business for good.

Disgruntled Customer
Kristie Sullivan

when i got my food in the drive in area, the worker didn't say anything, she just handed us our food and watched us drive away. We didn't get any napkins, the cookie we paid for, or even some utensils to eat our food with. The worker also didn't ask if we even wanted any sauce. I am not satisfied with my purchase and will definitely debate not going here again

My daughter, Kiarah Santiago, is an employee of the Ephrata Pa location of KFC. I'm beyond upset that on September 19th of this year, she was written up by manager, Antonio Sinnerard for attending her grandfather's viewing. It appalls me that anyone could do this to their employee in such a time of grief. There have also been issues revolving another employee named Joseph Piper. I'm struggling to understand how this person has a horrible attendance record, is seen outside smoking more than working and is determined to have my daughter terminated. I have tried to contact a manager in regards to writing up my daughter for bereavement reasons. The is lack of respect and character at that store which is why there is such a high turnover. I refused to have my daughter mistreated because she isn't caucasian. Regardless, having a teen written up for losing her grandfather and attending his viewing is beyond absurd and disrespectful. If this isn't resolved, I will file a complaint with the EEOC.

We went to the KFC on 1203 NE 78th Street, in Vancouver, WA this evening, September 28, 2017. The place was very busy because the only other KFC in the area was closed for remodeling. Naturally, a lot of waiting was involved, though there seemed to be plenty of staff.

Our orders should have had a chicken leg, thigh, mashed w/gravy, biscuit and a cookie, with a drink on the side. We finally got to order and got our drinks first. We had to take them back as we chose the unsweetened tea and it was old and turning bad. We exchanged it for new cups and got sodas instead.

After a long wait we went and asked about our meals and found out they had been sitting on a back counter while they tried to figure out who it was for. They did not call out order numbers choosing instead to call out the order contents. We watched as several people who came in after us walked out with our same order before we got one. I think ours was #4113, placed around 6:30 PM. They also didn't call out the order itself looking for an 'owner'.

It was crowded, we were hungry and we just took the sack and got in the car and drove home. When we got home we had incorrect orders. One order had a very fatty and bony breast, mash w/gravy, soggy biscuit and that's it. The second meal had two small legs, mash w/gravy, soggy biscuit and that's it. Where were those cookies and chicken thighs hiding? Maybe some butter and honey? Not in our boxes that's for sure.

So, KFC, last time for us. We have had this happen to us time and time again when trying to eat at KFC. We should know to look in our bag and go through it before leaving, but why should we have to do that? I place an order, you give me the things I ordered and paid for - except at KFC.

It seems that in addition to treating chickens poorly (something you're known for) you treat your customers that same way. We're going to learn to like Burger King, their chicken sandwiches aren't half bad.

Joe and Jo Turpin
Vancouver, WA

The service was SOOOOO slow ran out of some of everything for orders got orders wrong and mixed up!

Get some older workers instead of the youngings

The newly dipped hot wings were burnt & over cooked it was terrible I couldn't even bite into it .
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