KFC
reviews and complaints

I was in line at the 7th north street location in Liverpool NY 13088. Behind 6 other customers for about 15 minutes while the guy at the counter was ordering and changing his order over and over again finally one if the other guest asked if someone could open the other register and take their order as it had been about 15 minutes already. The guy who was placing his order started scream profanity at everyone. So the gentleman who asked asked again. This time one of the employees started mocking everyone else waiting in line and dancing. Everyone else left I asked to speak to the manager about how disrespectful that dancing and mocking your customers was. I was informed by chicitas I believe that what else were they supposed to do they have to have fun somehow. I asked for the corporate # wouldn't give it to me I asked for her name as I said I believe that they called her chicitas. So told me no I asked for the store managers name and number and was told have a nice day goodbye. I went to the Cicero location and discovered she was the store manager. What a disgrace that this person is in charge of your store. No one was upset with your company they only wanted to place an order and spend their money with you we were all chased out by your employees mocking your customers

I drove in to KFC and ordered 3 piece meal with original recipe, coleslaw, mashed potatoes, and was looking forward to the biscuit with honey sauce. When I placed my order the young lady said they only had extra crispy or white meat in original. I agreed to white meat. When I got to the window the young lady told me they did not have biscuits would I like a cookie. So a little frustrated but I accepted. While they were fulfilling my order I saw an add for Apple Pies on the window. So I asked if instead of the cookie I could have one pie.

When the young lady told the manager of my request, he yanked open the box, threw the cookie across the room, resealed it and shoved it at the young lady helping me. This young girl was doing her best to do the right thing. I was very upset over his demeanor, sloppy uniform, and the way he spoke to the young lady at the window. I told the young lady I hoped he was not the manager. She didn't say a word. She thanked me for my business.

When I got home I opened my box and I had two legs (dark meat) and a breast (white meat. Every piece was burnt and dry, my potatoes were mostly gravy. I was so upset I threw it all away.

I really don't care if you give me a free dinner or whatever your usual go to would be. I want someone to review the tape of this mans actions. I know I am one customer and these are probably not your first priority. However, if that young lady wanted to file a hostile work environment case I would be a witness to back her up. To bad that customers can't file one. Maybe I should ask her...

This was by far, the worst restaurant experience iv'e ever had. The food and service was terrible. When we went inside to order, everything was running smoothly. after we received our food, we were going to ask for some sauce. At the counter, I waited for 5 minutes before having a word spoken to me asking if I had a "big box order". I said no and asked for the sauce. The girl then said okay and turned away, where I was ignored for another 5 minutes before asking someone else to get me sauce. After 10 minutes I finally got it and returned to my table. After opening our food, we got 2 chicken little's that were incorrect. we wanted the Nashville hot, and the other in honey mustard BBQ. However, both were plain. A simple mistake and I thought nothing of it. I took them back and asked for a replacement of the food I had ordered. The cashier rolled her eyes at both me and my fiances, sighed and said to give her a minute. Instead of replacing it, they took the sandwiches back over the counter and put the sauce on. The sauce wasn't even on the chicken, rather it was on the wrapper, which was now soaking the bun making is soggy and disgusting. At this point, we were very frustrated. We took them back again and told them we wanted a replacement for the sandwiches as they were not made correctly. At this point the sandwiches were cold, soggy, and not even desired. Once again, instead of them replacing the sandwiches, they took them back over the counter again and decided to drown both sandwiches in the sauce and throw them on the counter at us. I was going to ask for my money back, but I was not given a receipt for my purchase. We sat at the table and ate what we could. While eating, we noticed they were talking and kept looking at us and shaking their heads as if we were the problem. I've never experiences this kind of behavior from employees in a restaurant before, and am shocked at how little they care about their customers. My family and friends will not be returning to this horrible restaurant until this matter is resolved. Nobody should be treated like this. The photos were taken after they were smothered and thrown on the counter without the worker saying a word to us.

we got a 16 pc meal for 39.99 with a large potato wedge large coleslaw large mashed potato and gravy and large mac and cheese with 8 biscuits totaling 42.79 we placed the order on 8-19-18 at 9:30 now ur store closes at 10pm on sundays they gave us hard potato wedges and biscuits that u could tell was under the light to long forgot my coleslaw didnt have any original chicken only crispy called 40 times from 9:35 to 10:00 no answer the location was 7751 gateway lane concord nc phone number [protected] my ticket number is #1044

I was at the crowfoot in calgary ab location and it was absolutely disgusting! The worst meal I've had in forever. No flavor greasy chicken.. poutine was swimming in gravy that was bland no flavor and fries were soggy dripping with grease and the bread was soggy and grouse what happened to biscuits? The bread does not work. It was horrible! Soooo bad we couldn't even eat it I'm so pissed! Changed my opinion of kfc and especially for the price you charge! It used to be me and my kids favorite place to eat out. You need to do some quality control at your franchise location I know others that do not go there any more! Chicken on the way is so much better and half the price. I called the store to complain and they had nothing to say. I would like to get my money back as we couldn't even eat it as it was so bad!

Waited all day to eat looking forward to piece of fried chicken when I was able to get to Kentucky fried north huntington pa. Horrible experience. Began with being handed dirty tray for worse when every spoon on food bar had food on the handle. The bar itself needed wiped. Would have left then but thinking maybe I could salvage the day I continued on plate in hand to find there was not a clean table in the restaurant. Finally set my tray on the cleanest one and grabbed handful of napkins, wet them at soda fountain and proceeded to clean my table. Went back to get my drink and can't say much about cleanliness of drink area either. By now my food which was never hot is cold. Then something the restaurant of course had no control over. The patrons one table over we're having spirited conversation about Jeffrey Dahmert and cannibalism. By this point my stomach is churning and I couldn't eat. All in all one of the dirtiest restaurants I've ever been in. I managed Pizza Hut many years ago and I know without a doubt if an area manager had walked into my hut and it looked like this I would have been fired on the spot. I will not be returning to this facility... Ever! I can say the young man at register wS very friendly... But completely clueless.

On August 6, 2018 our Brookdale Retirement Community van stopped at this location to get several orders to go. Your customer service was extremely slow and did not seem to understand very well what we wanted. They were out of breasts and wings and said they would not be cooking any more wings and that we would need to wait 15 minutes for breasts. I had called ahead to order 2 pot pies because I heard they took longer. They knew there was a group of us coming. After much frustration, we ended up with one extra bowl, and two 3 piece meals missing, which I paid for. And in addition, I had KFC coupons, but they would not accept them because there was no A & W attached to this location! Stop sending them out if you will not honor them! We will never again go to this location! You have deceptive practices!

On Thursday, August 16th around 5:10 pm, I was at the drive thru and ordered 8 pc meal Original Recipe. There were no other cars in line. After I paid, I was asked to pull forward & they would bring my order out. There were no cars behind me. Worker brought out my order. I checked it & it looked very dark with a thick hard crust. I backed up and showed the window attendant, stating that I had ordered Original Recipe & that didn't look right. He looked in the bag and stated, "yeah, that's original" then handed it back to me. He did not offer to remake my order. We were very disappointed and were not able to enjoy this meal. It appeared and tasted like old chicken that had been re-cooked or microwaved. I have had KFC hundreds of times in my 60 years, and this was the WORST product and service at a location that I have ever experienced.
I felt cheated that I paid almost $30 for a meal that we couldn't eat. I suggest that you take a look at the franchise in Palestine, TX for retraining purposes. Until then, my family will buy our chicken elsewhere.

Today I went to KFC and ordered a 12pc chicken meal which come with 3 large sides and biscuits. I addition to this I also ordered and paid for 1 LG additional side. When I got home with my family and sat down to eat I found out that we were shorted 4pcs of chicken and 1 LG side! My order total was $40.15, I sure as heck did not get what I ordered or payed for and had to cook something else for one of my children as there wasn't enough for them. I live 15 min away and was not about to make a 30 min round trip. Very very unsatisfied and upset.

I just left the kfc in hammond Louisiana and I have to say it was a cheap experience. I tryed to order some chicken tenders and mashed potatoes. They said they didnt provide the amount of tenders I wanted (10) but they had a box of 11. I said thats fine then paid for the food. I was asked to pull up and they would bring them out to me. No problem. I wait 12 mins and then decide to go in to get my food. I walk in and wait in line. When its my turn one of the workers asked if i was "the chicken tenders." Yes, I said and she waved me aside and said "next in line." I stand there and then finally someone hands me my food. Great. I walk to my truck and open the food, luke warm and dry. If they werent cooking the tenders then why was i asked to pull up, wait, and was then dismissed by the workers? Garbage service. Garbage.

Not professional
How can a fast food expect ppl to wait for u to fry fresh? Even if fry fresh I think our malaysia ayam goreng kunyit order at normal shop dun take that long...
Spicy chicken totally out... Not even 1 pcs...
And waiting time is 45min...
During dinner hour...7pm...
And ok... Requested if original chicken avaliable?
Yes... But only rip.. Omg... I buy for kid... No brest/drumstick... So to have other option is also to wait for another 15min...
And I am a regular... Coz I stay nearby... And this is the only kfc here...in seremban 2... Near city park... And by the way... I took ori thinking of the time... But later I waited for 40min too...

I had an interview at a kfc she said I got the job had me do paperwork took pictures of my social security card and my ID said she would call and never called me again. I've steady had to keep calling her for help with the paperwork and now She had me wait for 2 weeks for her to call about my name being in the system she said She had to wait for this person to put me in the system I called her she didn't even talk to me all she said was could she call me back I understand everybody gets busy but I have had to keep calling her over and over again I even rejected 2 other jobs for her because she told me that's i got the job and to not do anything I'm very upset because now i have no job offers or anything .

Took my grand daughter there for lunch, could not get over the rude worker, and how dirty it was, floors where not clean, table and chairs where dirty, and the drink area was not clean. Not happy, we may try it again, but if it is not cleaner, we will not go again. I also could not get over the price of a lg side 5.99, outrageous for a lg mashed potatoes with no gravy...

I hate your restaurants I've been told by an employee that yall keep the chicken from the day before and you re cook it and serve it to your customers, and if a piece of chicken falls on the floor you serve it to your customers any ways really what kind of restaurants are you running now I know why I get sick than your oils don't get changed like they should either your bathrooms are very nasty and dirty the floors are even nasty that right their turns me away serisouly yall need to go under cover and check it out

I visit on Wednesday there was man ahead placed a order.He told the Hispanic young lady you forget to add a biscut.He said l don't want to swipe my card again. So the black lady reached in her pocket and paid for one for him.Then the manager looked on the screen to see if he paid for it.She told the lady she can't pay for customers food. He was old

This evening I took my wife to the store listed below.
I have had mixed service at this store in the past to include
The store being locked well before posted operating hours.
Availability of product varies greatly. Most of this has been through the
Drive through operation.
This evening we went into the store and ordered two of the $5 fill up
Packages. The young lady informed us that the original chicken would
Be available in 6 minutes. When we asked about the crunchy she said it would be
12 to 15 minutes. We waited for the the original.
As we waited I watched the staff being lead by a supervisor that seemed very frustrated
And was running around trying to do things that the other staff who were standing around not
Doing any thing. I observed a line developing at the drive through. My observation was that the
Cashier who was working this station could not remember the orders and had to continue asking the
Kitchen what was going out next.
As the business slowed then a music player in the kitchen area was turned up and a RAP song was played
Not the best music to enjoy a meal by but as we were the only customers in the seating area I guess the staff
Felt it was OK. Nothing was said by the shift supervisor so I can only assume your corporate model condones
This atmosphere.
Next came people changing shift. New staff arrived and went to the back of the store. Then one of the staff
Who was getting had a female visitor. She parked in the Hdcp spot and left the car running while she came
In to tell here significant other that she was there to pick him up. Not a major thing but when your staff came to
Front and greeted her with the F-bomb pound enough to be heard throughout the store. Shift manager was on her cell phone
At the time so nothing was said to your staff. Friend hung around leaning on the counter and did not order any product
Lastly the shift supervisor the began running back and forth trying to talk to some one called her grandfather on the business
Line and then taking another call from the grandmother that she was coming in to order chicken.
This went on for three or four minutes. The grandmother arrived and then occupied the staff trying to order food
All in all I have to say that there was no sence of professionalism that I have seen in other KFC stores.
I would suggest that the owner or some of your corporate advisors check this store out as I am sure that this store is
Not representing your franchise in a professional manner
All of this happened around 3PM Sunday the 12th of August, 2018

Tables were almost all unclean with food and sauce on them when me and my family walked in. The line had two people in it ahead of us but it took a very long time for us to get our order in. When we ordered, the cashier gave us the wrong receipt with no customer number on it. Also your all gender restrooms really piss me off. There are exactly as many genders as there are world wars. 2.

I went to kfc in Sandusky Ohio. I put in my order and when I got home I was missing 2 chicken wings and an order of potato wedges. I called them and they kept talking in the middle of me telling them about my order. I asked for the district managers number and was told they didn't have one available. I just wanted my order to be fixed so it was right. Obviously I didn't get that. I am very upset with this service .

i walked into the store at around 6:00 in the evening to get chicken and placed a order and paid for it by credit card.when they went to fill my order the woman came up to me and said they were out of chickenbreasts and would i like something else and i asked why you out of chicken breasts this early she said that i should come in earlier to get what i want i asked are you kidding she said no then proceeded to tell me that they were out of mac n cheese and asked if i would like something else thats when she said that this should not be happening and i said thats right they did not ask if i would like to wait for chicken to be cooked or mac to be made im out of luck this is the third time this has happened to us i asked for my money back and the manager came out without saying anything and just put the money back on my card then walked off without saying a word, i still can, t believe it, the people behind me shook there heads and walked out to, i hope this is not the way you want your store to be run i won't be back again to that store. frank drew

An employee named NorFazziera was serving me as I ordered. As I walked in, she don't even give me a glance. She was already started packing up my order when I'm still ordering! She didn't even give a friendly smile or even an eye contact with the customers.
I hope the authorities can immediately take an action on this. You should provide them a training session so that they know how to serve customers.