KFC
reviews and complaints

Just now I went to KFC store at 4915 Baum Blvd. Pittsburgh PA, Restaurant # J625172 to order some grilled chicken and Fried chicken. When I came back home I noticed it was all fried chicken. I called the store and the person who answered said they do not do grilled chicken anymore, said the cashiers need to tell customers that, he said they did when they asked me crispy or original. I did not understand that this means they do not do grilled chicken anymore as I did order fried chicken as well. This happen with a previous order and I assumed the cashier misunderstood. Why can't the servers say they do not do grilled chicken anymore? I found this very disgusting and to add insult to injury the person at Kentucky hung up the phone on me. I find this very rude but he has done me a great favor--a reason not to shop there anymore.

On 07/03/18 at 7:38pm Elasia was the cashier she was extremely rude. She was telling customers to go away and laughed when chicken fell on the floor then served to a customer. She was flirting with coworkers instead of doing her job. I waited 30min for really cold fries I told her they were cold she laughed and said oh well that's not my problem. I think she should get fired for being so rude. I'm not going back to order food until she is gone.

I dont want my name to be said

I want someone to Please contact me as soon as possible. We were called "[censored]" while attempting to order food through the drive through. My husband asked if your establishment served any fish products (the one by our home does) because we're pescatarians. The young female over the speaker laughed, then stated, "[censored], quit playing!" My husband then told her that we needed to speak with her manager. The manager said that she would talk to her employee. I'm offended and livid. We were racially profiled, discriminated against, and we are going to the news about this incident.

The experience I had at 1909 Main Street Kentucky Fried Chicken Jacksonville Florida what's horrible no chicken you had a employee sitting in the lobby talkin on the phone now about her business and when we mention about a place turret chicken don't have chicken ready and not offer a courtesy drink for the wait I don't know where she on the clock or not but her smart mouth says she didn't care don't know her name because they didn't have on a name tag I felt insulted when someone work for your company are your French eyes and you got to play for the customer waiting 25 45 30 minutes on chicken and for her to say that she didn't care if that the kind of business KFC on running I will not be back at that store for any service I no longer know Kentucky Fried Chicken your restaurant number is 6410 086 never had an experience like that in any restaurant or fast food place so please address your problem with your manager that way you would never have complaints like this y'all totally different from Popeyes a complaint they will handle it with fully respect and thank you

I have always loved KFC. I Order Mostly, from the One in my town, on Memorial Drive, in Lancaster, Ohio 43130.
The Chicken was Delicious. I was So Disappointed to find out that You are Serving Instant! Mashed Potatoes ! and Cheap Gravy!.
The Quality of Taste, of Flavor, IS GONE!
The Price is Paid for what I Couldn't Eat.
Your Prices for A 3 Piece Meal is High.
I love Mashed Potatoes and Gravy with Your Chicken.
Sadly, I WONT BE ORDERING THE MEAL DEAL ANYMORE!
I DONT LIKE INSTANT POTATOES! OR GENERIC TASTING GRAVY.
IT USE TO BE GOOD.!
THE COLONEL WAS ON MY SOAP.
GENERAL HOSPITAL.
AFTER READING THE COMPLAINTS
MAY I SUGGEST
IF SALES ARE DOWN
GO BACK TO REAL FOOD AND VISIT YOUR STORES LIKE A SECRET SHOPPER
AND EAT YOUR OWN FOOD.
CHICKEN WAS STILL GOOD.
NOTHING ELSE WAS.

I have been harrassed as an internal employee of off an kbp . . Ive been an employee since 5/15/18. I was made to work off the clock or face termination...this was a direct order from Debra Fleming...I was told by Tamika Scott that I was slow...(mental)... I follow there orders an upset because Tamika told me I had to go home a hour early...I want o keep my job if I have to transfer I will. I just don't think this is how kfc treats there employees.

When I call and check where is my order? The customer service can tell me the order address is not confirm? What?!
You should call me to inform this but you all like dont care!
We are in the office waiting for food and some of our malay staff are on puasa today. Only inform when I call and ask for the order? Used to order for rm200 above in single receipt, when this happened our staff are totally upset!

Order confirmation

Hi pushpavaani.

Thank you for using kfc delivery online. Below are the items that you've ordered.

Push164

Name

Pushpavaani manoharan

Email address

[protected]@yahoo.com

Phone number

[protected]

Deliver to

Lot 33,
Jalan pelukis u1/46, kawasan perindustrian temasya
40150, shah alam
Selangor

Delivery date

[protected]:50pm

On July 5 I called KFC in Tulare about doing a order over phone because I knew It was close to closing time. They said they don't do that. After hearing this I rushed over and made it 2 min. Before closing and the doors were still open. Steping up to Oder I had the said I like the 16 pc meal and all extra crispy. Then I kept hearing two different thing about my order there no extra crispy and a 15 min weight on biscuits after waiting they got more order ready and told me the biscuits were already in there. Why you tell me to wait 15 min. If you already had biscuits but other employees said we are out of biscuits. One employee offered my a soda for while I was waiting. No thank you I was already upset with not be able to phone ahead my order and coming in 2 min before closing all the employees seemed upset and kept giving me two different answers after I ordered. And saying they were out is crispy chicken and biscuits and that I have to wait. I know that even after closing time if you have coustumers come in you serve them. The fact I ran in with a broken toe and had the best service was upsetting and having to wait when I didn't need to and getting different answer of things. Clearly the empoly did not want to serve me they all wanted to go home.

7/3/2018, 8:00 pm, store # G135122

I drove up to the order board about 8 pm, I ordered the 3-piece dinner with "original" style chicken. I was informed the store was out of "original" style chicken, but they had "crispy" . I asked if the chicken was "hard" as i have partials and it hurts to chew crispy chicken. The cashier was Alaia, she said, " sir, if you don't want crispy chicken, don't get it." The point I am trying to make is i drove about 5 miles to the KFC, and they were out of "original" chicken at 8 pm, that's unsatisfactory. They did not say they are making more, they said they are out, period.
I then drove to the window and asked the cashier if i could have the store #, and the manager, Victoria Jackson, opens the window, never asked me what my complaint was, and said, "Here you go"handing me her name on a yellow post-it -note, in a sarcastic tone and closed the window. I was fed up with this, and ended up going to Popeye's Chicken at the other end of Battlefield Blvd.

I will not return to this KFC/TB due to the lack of service i saw tonight. I usually am pretty decent with people, but there is no way a customer should be treated like this.

Went in to the Harrisonville location the manager was to busy on his cell phone an going to the back an there was 2 lady's on the food line an one guy young taken orders .the girls was talking very loud an about personal stuff an not paying to if customers was there. The young guy he was new I think not sure of things an its so sad when I am the only one in the store an drive up blocked off. But no other customers at all there was plenty of food n it took them 20 mins to get # 5 an add a side an 2 choc mini cakes the store was nasty no lids for cups food came out look like someone has bite off a bite of chicken mash potatoes cold this was so nasty . this store use to be a very good one but sense to took are manager from here an moved her to leessummit this place has went down hill

Order three pc meal no macaroni and cheese, no coleslaw ordered potato wedges hard and inedible, the quality and quantity of the food has gone down and they want to overcharge you for this slop, chicken does not taste like kfc anymore some unkown entity sad. I wish they could go back to the original way it used to be instead of changing it, that is why a lot of these restaurants are going down.

I recently purchased a combo meal that included the all famous coloeslaw. When I opened up the small container of slaw, I was literally shocked and highly disappointed looking at the poor quality. It appeared to look like slaw soup. The slaw that I have always gotten for many years had never once looked like a container of soup.
Is KFC cutting corners to save a buck and watering the famous coloeslaw. Or has this restaurant going down hill in keeping up with the KFC standards. If so shame on them!. Should be reprimanded in the poor quality of the product.

Restaurant # E720194

This store has been going down hill with their food for quite a while. I used to get the 8 piece bucket every week. Now maybe once a month, just to see if it's better. The chicken is either old or so over cooked you can't eat it. The coleslaw is either dry or room temp. Potatoes and gravy are usually cold. I have yet in 8 months to get food I don't throw away. When brought to their attention, they just nod and smile. Until these issues are resolved I will not be purchasing any products or services. I can't be the only one to feel this way. Used to be my favorite meal every Friday. Thank you for your time. Please fix.
Sincerely,
Rhonda Wachob

Bucket of dirty sanitizer water on counter near condiments - blocking salt and pepper packets — no napkins- told customers no slaw - short on cooked chicken ( frozen) — Mgr young blonde girl was rude and did not attend to outages of napkins, etc — just stood around talking - then cashed out cashier and she and cashier left - leaving a cook, drive thru guy, and cashier — I guess she just did not care about customer service —5:23 was visit time, 07/02, Tran # 4836

I was at the KC Fried Chicken in St George, SC about 3:15pm on 30 June 2018 and ordered a $10 Bucket, Ticket# 3212. The Cashier stated they were out of biscuits n Breast. I waited for about 30 minutes before I was finally served. Watching many others being served ahead of me. Even when I acknowledged my ticket#, I still had to wait until they could get around to me. This is the worst service I've ever received, with not even an option offered or a sorry for the inconvenience...

Mr. Lennie Mack
[protected]

Went to KFC on 6/29/2018 in Anna, Illinois. First complaint was no air conditioning then I ordered an 8 piece meal, it took about 30 minutes to receive our food. The workers in front taking orders were great. However the kids in back cooking the food were not actually cooking but goofing off. The one front person had to tell a back person 3 times how to make someone's tacos. There was also water all over the floor where the workers were. I was told it would cost $15000 to fix so they have to walk on the water and hope they don't slip. Finally got home with the chicken. There was only one breast(if that's what you want to call it). The legs and wings were so small there was no way these were the regular chicken I get from KFC any other time. It looked like it came from a small bird but not chicken. I was very disappointed!

I went through the drive through on 7/1/2018. I had 3 people to feed, so I bought the 9 piece Tenders and one large mash potato & gravy. The Tenders were 2 1/2 - 3 inch long with more breading then meat. It was enough to feed 2 people. I also asked for my receipt and 8 Honey mustards.

I was given 2 honey mustards and no receipt. I glanced in the bag and then looked up and said, I need 8 honey mustards please and my receipt. The guy gave me 3 more honey mustards and closed the window, I yelled, "MY RECIEPT PLEASE!" He reopened the window and gave me the receipt.

When I got home the gravy lid was not on properly, all the gravy was in the bottom of the bag everywhere. The chicken strips were so small it could not feed everyone!

I am so very mad! KFC has really gone down hill. And this is the 3rd time I have had a problem with the food and the rudeness in the past of you night manager.

3415 Fiesta Court, Lacrosse, WI
Restaurant #K071166

I come half way across town to my favorite KFC restaurant and waited 10 minutes to be served I had a coupon for 7 piece for $7 the manager cashier said he had no original do I want crispy I said no. I asked him to go ahead and drop the chicken I will kindly wait he said he don't have time to drop no chicken but he had chicken already down I said fine I'll wait. And I also said you don't have to have an attitude I told you I will wait the manager told me if I don't like it I can call corporate do you want the number I said I have the number and he said he's not going to serve me please leave or I will call the police this happen at Richmond Virginia KFC 9000 West Broad. July 1st 7:45 p.m. I was not very happy just happens to be my favorite restaurant

I ordered leg and thigh with mashed potatoes no gravy, and a small coleslaw.
I got a coleslaw that had something milky on top of the lid, I was afraid of it, got two thighs and gravyon my potatoes the only thing that was right was my dt. Rootbeer if I not been on the road I would have taken it all back that was bad this on sun 7-1-18, this was the first time I had stopped at this place. I drive by the place every sun after church.

This Monticello MN restaurant was absolutely gross!
The floors were full of food and wet. VERY SLIPPERY and my son on crutches fell. The restaurant smelled. The bathrooms were dirty.
None of the tables were clean. They were asked to be cleaned by a customer and were cleaned 15 minutes later. The service was EXTREMELY SLOW. Waited almost 30 minutes for our food.